Snapshot 14994
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "5p3q6y1d4jcy",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Audience Preview Page is not responding",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:16\u003c/var\u003e - \u003cvar data-var='time'\u003e08:32\u003c/var\u003e PDT"
},
{
"code": "b0l9spwwkkzy",
"impact": "none",
"message": "Adding contacts to the SurveyMonkey contacts page and to email invitations didn't work",
"name": "Adding contacts on the contacts page didn't work",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e PDT"
},
{
"code": "t7y3hgg54qr5",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Possible service degradation due to AWS outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
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{
"code": "59v80jhsndzt",
"impact": "minor",
"message": "This issue is resolved",
"name": "Problem with AI features",
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},
{
"code": "7p4mfnrjsnrh",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Customers who have surveys shared with them may run into errors accessing the quick create chat feature",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:12\u003c/var\u003e - \u003cvar data-var='time'\u003e10:27\u003c/var\u003e PDT"
},
{
"code": "h9p58z40cd5h",
"impact": "none",
"message": "This incident has been resolved.",
"name": "SME rewards users not getting bounty in some cases",
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},
{
"code": "kmdwv7dw5kjh",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Blank page for Multi-Survey Analysis",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e10:37\u003c/var\u003e PDT"
},
{
"code": "3l8gbyj2scn2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "New responses delayed or not showing on Analyze page",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e05:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:17\u003c/var\u003e PDT"
},
{
"code": "wv7l9r55y4nj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Excel/CSV Exports are failing",
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},
{
"code": "1gwbr5gr5ts6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Responses to slider question type are intermittently not recorded when survey is taken on mobile",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:40\u003c/var\u003e - \u003cvar data-var='time'\u003e16:46\u003c/var\u003e PDT"
},
{
"code": "ft8rxyl9nz3l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Invoice Creation Error",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:36\u003c/var\u003e - \u003cvar data-var='time'\u003e09:58\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
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{
"code": "nkpdpjq1srqw",
"impact": "none",
"message": "We experienced an issue were Shared Data pages were unreachable for 20min",
"name": "Issue with Shared Data pages",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e PDT"
},
{
"code": "0yddksrrrcd4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Unable to load question summaries or shared data pages.",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:48\u003c/var\u003e - \u003cvar data-var='time'\u003e10:49\u003c/var\u003e PDT"
},
{
"code": "53vhn2pht34z",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Customers are unable to contact support through our Help Center chatbot",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:07\u003c/var\u003e - \u003cvar data-var='time'\u003e13:06\u003c/var\u003e PDT"
},
{
"code": "ntkkpldvyn16",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "SurveyMonkey 'Home' page unavailable for US/CA customers",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:33\u003c/var\u003e - \u003cvar data-var='time'\u003e07:04\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-07:00",
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{
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{
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"impact": "none",
"message": "There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.",
"name": "Issue Impacting Exporting for Canadian SurveyMonkey Accounts",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e PDT"
},
{
"code": "61967rr99rt9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[MRx] Analyze page is not showing Major US regional data within responses collected",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:22\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e05:45\u003c/var\u003e PDT"
},
{
"code": "37p3m436z2gx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Issue with Log In page",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - \u003cvar data-var='time'\u003e13:55\u003c/var\u003e PDT"
},
{
"code": "1x2ks23z8dmx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance across the site",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e PDT"
},
{
"code": "6jy7r5tbkmv0",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Google Sheets Add-on is Inaccessible",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:15\u003c/var\u003e PDT"
},
{
"code": "hn7f5csd1bj1",
"impact": "minor",
"message": "The help center search issue has been resolved.",
"name": "Unable to search SurveyMonkey Help Center articles",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e23:32\u003c/var\u003e PDT"
},
{
"code": "x39nll46c4gy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delays In Response Submission into Surveys",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:57\u003c/var\u003e - \u003cvar data-var='time'\u003e16:54\u003c/var\u003e PDT"
},
{
"code": "knfgh160kzyj",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Display Issues with NPS Gauge in Analyze",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:53\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
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{
"code": "xgcjyyh78dcj",
"impact": "major",
"message": "This incident has been resolved. Help Center should load normally.",
"name": "SurveyMonkey Help Center is Down",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:03\u003c/var\u003e - \u003cvar data-var='time'\u003e22:13\u003c/var\u003e PDT"
},
{
"code": "km0zdn3vftml",
"impact": "none",
"message": "This issue has been resolved.",
"name": "Analyze Navigation Header Missing",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:23\u003c/var\u003e - \u003cvar data-var='time'\u003e13:02\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "21q2qmxhq06t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Question Summaries incorrectly displaying response count",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:18\u003c/var\u003e PDT"
},
{
"code": "6l9n8787p5p8",
"impact": "minor",
"message": "This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.",
"name": "Copied surveys drafts not appearing in survey list",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:46\u003c/var\u003e - \u003cvar data-var='time'\u003e19:28\u003c/var\u003e PDT"
},
{
"code": "tp8yfx409r12",
"impact": "major",
"message": "This incident has been resolved.",
"name": "TURF and Empirical Bayes not working on MaxDiff surveys",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e01:40\u003c/var\u003e - \u003cvar data-var='time'\u003e07:45\u003c/var\u003e PDT"
},
{
"code": "jssl6bwpvj4r",
"impact": "major",
"message": "This incident has been resolved.",
"name": "App listing cannot be updated on SurveyMonkey",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:19\u003c/var\u003e - \u003cvar data-var='time'\u003e07:19\u003c/var\u003e PDT"
},
{
"code": "7l2xxbtf0xjb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e - \u003cvar data-var='time'\u003e09:21\u003c/var\u003e PDT"
},
{
"code": "b2mpclcjxqnd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "EU Customers unable to access Help Center and Chat Support",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e08:34\u003c/var\u003e - \u003cvar data-var='time'\u003e09:16\u003c/var\u003e PDT"
},
{
"code": "glbg2zb4yf98",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent error when logging in",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:13\u003c/var\u003e PDT"
},
{
"code": "q55l3ztvs8r2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Audience preview tool inaccessible for logged out customers.",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:41\u003c/var\u003e PDT"
},
{
"code": "l4yw2sv82cnv",
"impact": "major",
"message": "This issue has been resolved!",
"name": "Low survey completion rate for RewardsApp Surveys with Advanced-Logic",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e07:23\u003c/var\u003e - \u003cvar data-var='time'\u003e10:20\u003c/var\u003e PDT"
},
{
"code": "p6m8dcf98sxw",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Errors showing on Analyze charts",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e - \u003cvar data-var='time'\u003e11:44\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
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{
"incidents": [
{
"code": "myxw0y7kx0pk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "\"Request Headers Fields Too Large\" Error on Analyze page for some customers",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:19\u003c/var\u003e - \u003cvar data-var='time'\u003e10:05\u003c/var\u003e PDT"
},
{
"code": "65qxct9qrx7n",
"impact": "minor",
"message": "This issue is now resolved.",
"name": "SurveyMonkey showing 500 errors",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e07:08\u003c/var\u003e - \u003cvar data-var='time'\u003e08:31\u003c/var\u003e PDT"
},
{
"code": "k5tgl6l4l60l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Sentiment Analysis jobs are failing or running long",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:18\u003c/var\u003e PST"
}
],
"name": "March",
"year": 2026
},
{
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{
"code": "9cp5pmzqx8xs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e02:18\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:24\u003c/var\u003e PST"
},
{
"code": "md8ktykm4jsz",
"impact": "major",
"message": "This incident has been resolved. We will continue monitoring.",
"name": "Users on Canadian DC not able to complete some surveys from US DC",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:20\u003c/var\u003e - \u003cvar data-var='time'\u003e11:41\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "2bnwrklbkk1d",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Shared data pages not loading in CAN",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - \u003cvar data-var='time'\u003e12:38\u003c/var\u003e PST"
},
{
"code": "p469p7pch49n",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e - \u003cvar data-var='time'\u003e16:27\u003c/var\u003e PST"
},
{
"code": "trtz2bg6fr2j",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Response data not showing",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:07\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-08:00",
"months": [
{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "4x1ch9lwxhwh",
"impact": "major",
"message": "This incident has been resolved.",
"name": "503 Service Temporarily Unavailable error when accessing Contacts",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:54\u003c/var\u003e - \u003cvar data-var='time'\u003e06:13\u003c/var\u003e PST"
},
{
"code": "y6msytzfs6wz",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Analyze page not loading correctly on Windows 10 computers",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:33\u003c/var\u003e - \u003cvar data-var='time'\u003e19:02\u003c/var\u003e PST"
},
{
"code": "cr8lvrwy5lgj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Matrix rating questions missing selection boxes",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "l36cxnl5vbs7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:50\u003c/var\u003e - \u003cvar data-var='time'\u003e18:56\u003c/var\u003e PDT"
},
{
"code": "bm85b8dksjx3",
"impact": "major",
"message": "This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.",
"name": "AWS issue impact",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:52\u003c/var\u003e - \u003cvar data-var='time'\u003e12:33\u003c/var\u003e PDT"
},
{
"code": "f5qcfk5fl1f0",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Some survey pages are currently unreachable",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:37\u003c/var\u003e - \u003cvar data-var='time'\u003e09:31\u003c/var\u003e PDT"
},
{
"code": "pbvc8kgc1b3r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Multi survey analysis charts returning error",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:52\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:58\u003c/var\u003e PDT"
},
{
"code": "ss9j14g57wxs",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Error creating email invitation or reminder messages",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e - \u003cvar data-var='time'\u003e15:58\u003c/var\u003e PDT"
},
{
"code": "c25n2lyzfrgd",
"impact": "none",
"message": "A error was showing when attempting to access custom landing pages. This issue is now resolved.",
"name": "Error when attempting to access custom landing pages.",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}