SurveyMonkey

surveymonkey.com

SurveyMonkey declares 20 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026. 34 tracked vendors name SurveyMonkey as a subprocessor, including Ahrefs, Fastmail and Check Point Software Technologies.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

20 third parties.

NamePurposeLocationListed since
Abacus.ai Operationalization of machine learning modelsUSA
Amazon Web Services (“AWS”) AICloud hosting and data storage; generative AI technology for SurveyMonkey's AI features (AWS Bedrock)USA, Canada, Ireland
Anthropic AIAI tool used to provide customer-requested professional servicesUSA
Argos Translation services for professional services customersPoland
Functional Software Inc. (Sentry.io) Application error capturing and site health monitoringUSA
Google Open-text response translation; hosts survey and respondent assets; NLP for respondent dataUSA
Heroku (Salesforce) Application host and data storeUSA
Inginit Professional services project coordination (contractors)India
IPdata Geolocation lookup for respondentsUSA
Jira Workflow management tool used to report, investigate and resolve product issues and outagesUSA
Merge API, Inc. For customers using the HRIS integration, Merge facilitates the customer-authorized transfer of data from the customer’s chosen HRIS to the the SurveyMonkey platformUSA
Microsoft (Sharepoint) Internal document repositoryUSA
OpenAI AIMachine Learning services to support AI product featuresUSA
Salesforce Customer SupportUSA
ScaleGrid Database hostingIreland
Snowflake Storage of usage data for analytics and product development, and quality analysis of de-identified response dataUSA
Sparkpost (MessageBird) Email delivery serviceUSA
Tredence, Valuelabs Data & Analytics team task augmentation (contractors)India
Twilio SMS delivery serviceUSA
Upwork Professional services, customer support, and engineering team augmentation (contractors)USA, Australia, Italy, Brazil

Web TechnologiesCSV · Atom

SurveyMonkey's homepage made 217 requests to 40 domains, 24 services controlled by another company, and 2 domains not identified.

Advertising (12): Google Cloud, The Trade Desk, Inc., Amazon, Capterra Inc., OpenAI, Reddit, Inc., Microsoft, Paved; reviewed: Kargo, Claritas, LLC; usually detected as Advertising: Xandr, Magnite, Inc.Analytics (8): Amplitude, ZoomInfo, HubSpot, Magellan AI, Meta, Crazy Egg, LinkedIn, G2.comCDN (1): jsDelivrOther (3): Affiliate programs: PartnerStack; reviewed as RUM: Splunk; usually detected as Security: Amazon Web Services

24 third parties by category: Advertising 12Analytics 8CDN 1Other 3

Third parties 24 · 132 requests
Amplitude Amplitude 11% of the page's requests 24
Google Cloudsubprocessor DoubleClick Floodlight Google Tag Manager 9% of the page's requests 19
ZoomInfo Zoominfo 5% of the page's requests 10
The Trade Desk, Inc. theTradeDesk 4% of the page's requests 8
Amazon Amazon Advertising 3% of the page's requests 7
HubSpot HubSpot HubSpot Analytics 3% of the page's requests 6
Magellan AI Magellan AI 2% of the page's requests 5
Meta Facebook Pixel 2.9.435 2% of the page's requests 5
Splunk signalfx.com 2% of the page's requests 5
Capterra Inc. Capterra 2% of the page's requests 4
Crazy Egg Crazy Egg 2% of the page's requests 4
Kargo kargo.com 2% of the page's requests 4
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 2% of the page's requests 4
PartnerStack PartnerStack 2% of the page's requests 4
Reddit, Inc. Reddit Ads 2% of the page's requests 4
Claritas, LLC trkn.us 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 3
Amazon Web Servicessubprocessor on.aws <1% of the page's requests 2
G2.com G2 Track Your Prospects <1% of the page's requests 2
Paved Paved <1% of the page's requests 2
Xandr adnxs.com <1% of the page's requests 2
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Unknown 2 · 2 requests

tvscipixel.comtvspix.com

First party 1 · 83 requests
SurveyMonkey Amazon CloudFront Amazon Web Services Apollo 3.14.1 Google Analytics GraphQL HSTS HTTP/3 JSS Next.js 16.3.8 Next.js App Router Nginx Open Graph PWA Priority Hints RSS React React Router 6 Webpack core-js 3.49.0 TypeScript 38% of the page's requests 83

12 tracked companies loaded by the homepage are not in SurveyMonkey's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (34)CSV · Atom

34 companies
  • ActiveState activestate.com Survey Builder
  • Ahrefs ahrefs.com Survey management
  • AllClients allclients.com Customer Surveys
  • BrightLocal brightlocal.com Website and platform surveys + customer and market research. Used for both marketing and product purposes
  • Certara certara.com Customer surveying (formerly Momentive Global
  • Check Point Software Technologies checkpoint.com Surveys Platform
  • CK-12 Foundation ck12.org user feedback
  • Command Alkon commandalkon.com Customer surveys
  • Databox databox.com Online survey platform used to collect feedback from customers and internal users.
  • DataCamp datacamp.com Data analytics; User Surveys: to create and send surveys
  • Digistorm AU digistorm.com Internal Business Operations - Applications, Services, and Support; Sales & Marketing; Survey management
  • Extensis extensis.com
  • Fastmail fastmail.com Support services, Customer feedback and Business operations
  • FE fundinfo fefundinfo.com
  • HireVue hirevue.com Survey tools.
  • IDrive® idrive.com
  • InMotion Hosting inmotionhosting.com Collect user feedback
  • JDXpert jdxpert.com Survey platform
  • Kaltura kaltura.com Customer feedback surveys
  • Korn Ferry kornferry.com
  • Malbek malbek.io Customer Surveying; Gather feedback, conduct surveys, and measure satisfaction.
  • Nutshell nutshell.com Form handling; Provides upload forms for customer imports
  • OpenSesame opensesame.com Surveys
  • Panintelligence panintelligence.com Establishing Training Feedback
  • ParentSquare parentsquare.com Designated district staff contact information for optional surveys.
  • Pluralsight pluralsight.com Marketing Analytics
  • Posit posit.co Survey administration
  • Prezi prezi.com Communication Provider
  • ReadWorks readworks.org Survey platform
  • The Predictive Index predictiveindex.com Survey
  • TradeCentric tradecentric.com
  • Veeva Systems veeva.com End-user survey platform
  • Welocalize welocalize.com Surveys / Brand, Market, Product & Customer insights
  • Whova whova.com Survey platform

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 2 incidents (1 major, 1 minor)Aug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: 1 incident (1 no impact stated)Aug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 no impact stated)Aug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 minor)Sep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 no impact stated)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 major)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 minor)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: 1 incident (1 no impact stated)Oct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: 1 incident (1 critical)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: 2 incidents (1 major, 1 no impact stated)Nov 11: 1 incident (1 no impact stated)

90 days agotoday

  • 16 incidents in 90 days
  • 5 major or critical
  • 1 h 15 min typical time to resolve
  • 3 h 16 min longest major
BeganIncidentImpactLasted
PROD-TEST - THIS IS A TEST - PLEASE IGNORE,no impact stated1 min
TEST INCIDENT #2major4 min
TEST INCIDENT #1no impact stated22 min
Errors occurring across the sitecritical24 min
Login and signup issuesno impact stated—
500 error on Transaction History for Team Adminsminor1 h 39 min
Custom data / respondent metadata missing from Individual Response Table and XLS exportsminor5 h 45 min
Audience Preview Page is not respondingmajor3 h 16 min

Incidents per month

0 5 10 Dec 2025: 0 incidents Jan 2026: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 42 min Feb 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 2 days Mar 2026: 3 incidents (3 minor) · typical time to resolve 2 h 46 min Apr 2026: 10 incidents (5 major, 5 minor) · typical time to resolve 2 h 57 min May 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 1 h 39 min Jun 2026: 8 incidents (1 major, 4 minor, 3 no impact stated) · typical time to resolve 3 h 30 min Jul 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 59 min Aug 2026: 8 incidents (2 major, 4 minor, 2 no impact stated) · typical time to resolve 1 h 57 min Sep 2026: 3 incidents (1 major, 1 minor, 1 no impact stated) · typical time to resolve 3 h 16 min Oct 2026: 4 incidents (1 critical, 2 minor, 1 no impact stated) · typical time to resolve 1 h 39 min Nov 2026: 3 incidents (1 major, 2 no impact stated) · typical time to resolve 4 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
SurveyMonkey14

As SurveyMonkey's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by SurveyMonkey's subprocessorsCSV · Atom

248 reported incidents in the last 30 days, by 6 of the vendors SurveyMonkey lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that SurveyMonkey was involved.

DateCompanyIncidentImpactLasted
SentryUS issues feed throwing intermittent errors minor51 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
OpenAIElevated errors with image generation minor1 h 49 min
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min

And 223 more. All of them: CSV · Who is around them.

Federal contractsCSV · Atom

By funding agency. UEI H8K9N1BCDAJ3 · checked Nov 9, 2026 · snapshot

AgencyPrime awardsObligatedSubawardsSubaward totalYears
Social Security Administration 7$580.1K——2020–2026
U.S. Citizenship and Immigration Services Department of Homeland Security5$447.6K——2014–2025
U.S. Patent and Trademark Office Department of Commerce6$442.8K——2014–2024
Department of Education 3$209.8K——2013–2023
Department of Veterans Affairs 5$188.5K——2018–2024
Indian Health Service Department of Health and Human Services7$174.2K——2012–2025
Small Business Administration 7$153.1K——2020–2026
Department of State 8$147.7K——2019–2025
Animal and Plant Health Inspection Service Department of Agriculture11$122.9K——2014–2021
National Institutes of Health Department of Health and Human Services3$112.5K——2019–2021
Health Resources and Services Administration Department of Health and Human Services11$105.7K——2012–2024
Office of Justice Programs Department of Justice3$97.0K——2022–2026
District of Columbia Courts 7$94.5K——2020–2026
Uniformed Services University of the Health Sciences Department of Defense5$91.6K——2022–2026
Corporation for National and Community Service 3$79.4K——2019–2023

23 more agencies · All 169 records

Prime awards and subawards reported by prime contractors. Purchases through a reseller name the reseller, not the vendor.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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SurveyMonkey transparency rating

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