Snapshot 15021
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "qvw8ppb72m38",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Box Notes",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e03:04\u003c/var\u003e - \u003cvar data-var='time'\u003e03:31\u003c/var\u003e PDT"
},
{
"code": "2rq553s3868n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Box Sign Scheduled Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e PDT"
},
{
"code": "sy0782slzd2t",
"impact": "minor",
"message": "This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Minor] Issue with Admin Reporting",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:10\u003c/var\u003e - \u003cvar data-var='time'\u003e20:03\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "1yxxnk5jp1h9",
"impact": "minor",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with Box Hubs Shared Links",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e01:20\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e PDT"
},
{
"code": "3thgpsg9qpd6",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issue with Downloads",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e23:53\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:37\u003c/var\u003e PDT"
},
{
"code": "sd640nc9mkr1",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issue with Uploads",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e15:03\u003c/var\u003e PDT"
},
{
"code": "xm3xmcl0c5hf",
"impact": "minor",
"message": "From approximately 10:28 AM to 10:35 AM US Pacific time, we observed an issue intermittently impacting some Logins and the Files page view. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Minor] Issue with Logins \u0026 Files Page",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e PDT"
},
{
"code": "nnsrr0wr5qpv",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issue with Microsoft Office Integration and Box Edit",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e17:31\u003c/var\u003e - \u003cvar data-var='time'\u003e18:44\u003c/var\u003e PDT"
},
{
"code": "zccvq8lr58jr",
"impact": "major",
"message": "Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.",
"name": "[Medium] Issues with Multiple Box Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e PDT"
},
{
"code": "lz8jjkn75gyg",
"impact": "minor",
"message": "After further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Minor] Issues with All Files Page",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e04:38\u003c/var\u003e - \u003cvar data-var='time'\u003e05:03\u003c/var\u003e PDT"
},
{
"code": "lpcwd88jzdzn",
"impact": "major",
"message": "Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues affecting multiple Box services",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:37\u003c/var\u003e - \u003cvar data-var='time'\u003e22:16\u003c/var\u003e PDT"
},
{
"code": "lgpl7g7n0t84",
"impact": "major",
"message": "Our team has taken steps to remediate this issue and the uploads and downloads service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Uploads and Downloads",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:23\u003c/var\u003e - \u003cvar data-var='time'\u003e13:44\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "4swwrrjj1y7s",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Box Shuttle Standalone",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e04:09\u003c/var\u003e - \u003cvar data-var='time'\u003e04:30\u003c/var\u003e PDT"
},
{
"code": "5f0xf1cbcpvv",
"impact": "minor",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Minor] Issues with Uploads",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e19:58\u003c/var\u003e - \u003cvar data-var='time'\u003e21:57\u003c/var\u003e PDT"
},
{
"code": "p8jg1sgbmk4n",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with Box Hubs",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:14\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e PDT"
},
{
"code": "73k8gbsk6nf0",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with File Requests",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e02:45\u003c/var\u003e - \u003cvar data-var='time'\u003e04:42\u003c/var\u003e PDT"
},
{
"code": "tq711b9h023x",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Microsoft Office Online and Box Edit has been restored to full functionality.",
"name": "[Medium] Issues with Box Edit and Microsoft Office Online",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:48\u003c/var\u003e PDT"
},
{
"code": "sqlxzk5v13d0",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box Relay has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Box Relay",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e21:14\u003c/var\u003e - \u003cvar data-var='time'\u003e23:43\u003c/var\u003e PDT"
},
{
"code": "40zm4w1j4fyc",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Search service, Box Sign Templates and Metadata queries have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Search service, Box Sign Templates and Metadata queries",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e07:11\u003c/var\u003e - \u003cvar data-var='time'\u003e09:19\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "8wq1nq6mj333",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The Zip Downloads service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Zip Downloads",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:29\u003c/var\u003e - \u003cvar data-var='time'\u003e14:47\u003c/var\u003e PDT"
},
{
"code": "z2877jpczd9r",
"impact": "minor",
"message": "This incident is now considered resolved. Box uploads have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Minor] Issues with Uploads",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:18\u003c/var\u003e - \u003cvar data-var='time'\u003e05:33\u003c/var\u003e PDT"
},
{
"code": "0ws7h1m5npqw",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box Webapp services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issue with Multiple Box Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:28\u003c/var\u003e PDT"
},
{
"code": "51dltrh13zzn",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issue with Multiple Box Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:34\u003c/var\u003e - \u003cvar data-var='time'\u003e19:01\u003c/var\u003e PDT"
},
{
"code": "hmldgmrlw7vw",
"impact": "critical",
"message": "From approximately 10:53 PM to 10:58 PM PDT, we observed an issue impacting Login, All Files, Notes, Uploads and Box API. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issues with Multiple Box Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:53\u003c/var\u003e - \u003cvar data-var='time'\u003e10:53\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "yyz4tkky4fwr",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with Box AI",
"timestamp": "May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e - \u003cvar data-var='time'\u003e19:25\u003c/var\u003e PDT"
},
{
"code": "flg9088vj5bh",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with Box Drive",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:46\u003c/var\u003e - \u003cvar data-var='time'\u003e02:18\u003c/var\u003e PDT"
},
{
"code": "nz4lgqjc9kwn",
"impact": "major",
"message": "Between 2:31am and 4:45pm PDT on May 14, 2026 we observed an issue impacting streaming Enterprise Events API . Our systems detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Degradation of Enterprise Events API",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e PDT"
},
{
"code": "6wq3xnxtnflt",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issues with Multiple Box Services",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:20\u003c/var\u003e - \u003cvar data-var='time'\u003e20:07\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "wnjtwzb7dt5h",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues with Box Search",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e - \u003cvar data-var='time'\u003e12:11\u003c/var\u003e PDT"
},
{
"code": "bblsr3byykkt",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Box Sign services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Critical] Issues with Box Sign",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:04\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e01:09\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "tc5ktgwbm9x2",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Box Shuttle has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issue with Box Shuttle",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e22:52\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e PDT"
},
{
"code": "2950yxqgqf2y",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issues Accessing the Admin Console Dashboard",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e04:44\u003c/var\u003e - \u003cvar data-var='time'\u003e07:03\u003c/var\u003e PDT"
},
{
"code": "z5kwthjc2c7h",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Issues with Logins, Folder and File Preview, and Shared Links",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:37\u003c/var\u003e - \u003cvar data-var='time'\u003e22:08\u003c/var\u003e PDT"
},
{
"code": "k7hsgbs103sx",
"impact": "major",
"message": "Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.",
"name": "[Medium] Customers may experience issues previewing files",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e PDT"
},
{
"code": "gky2z4ck5y6p",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Minor] Issue affecting Logins",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:30\u003c/var\u003e - \u003cvar data-var='time'\u003e18:14\u003c/var\u003e PDT"
},
{
"code": "xgzbdq80jjdg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Resiliency Test Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e PST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "hbkyb6npjb8w",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. FTP and SFTP service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Increased FTP 530 Captcha errors",
"timestamp": "Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e PST"
},
{
"code": "8fz6wqqt5csw",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Medium] Customers may experience issues with Uploads and Downloads for the UK zone",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:16\u003c/var\u003e PST"
},
{
"code": "yb6gsksvbkzf",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Box API has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issue with Box API",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:15\u003c/var\u003e PST"
},
{
"code": "wf5c7yk7rnss",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Critical] Issues with Multiple Box Services",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:59\u003c/var\u003e - \u003cvar data-var='time'\u003e08:07\u003c/var\u003e PST"
},
{
"code": "7ws4ydyyxgrc",
"impact": "minor",
"message": "This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt",
"name": "[Minor] User May Encounter Issues Accessing Marketing Page box.com",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - \u003cvar data-var='time'\u003e12:37\u003c/var\u003e PST"
},
{
"code": "d4vq4p0tttcw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Box Sign Scheduled Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "kxsd3vwnnn5m",
"impact": "critical",
"message": "From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issues with Logins, Notes and API",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e PST"
},
{
"code": "nk46jrrlqdsr",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Critical] Issues with Multiple Box Services",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e18:37\u003c/var\u003e PST"
},
{
"code": "qjfrndl5bzhq",
"impact": "major",
"message": "From approximately 05:30 AM to 02:30 PM US Pacific time, we observed an issue impacting Enterprise Reporting. Customers that attempted to run a report or had a scheduled report during this window may not have the report generated. Reports run during this window should be run again if they have not appeared as expected. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Medium] Issue with Enterprise Reporting",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "2vpq71t668t4",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Major] Issues with Box Sign",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:21\u003c/var\u003e - \u003cvar data-var='time'\u003e16:45\u003c/var\u003e PST"
},
{
"code": "48t1p9xtd4tz",
"impact": "critical",
"message": "After further monitoring, this incident is now considered resolved. Our teams have validated that all affected services are restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.",
"name": "[Critical] Issues with multiple Box services",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:57\u003c/var\u003e - \u003cvar data-var='time'\u003e20:31\u003c/var\u003e PST"
},
{
"code": "753n16jsh8d1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SSO Scheduled Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "d0ggjccqyj2n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Resiliency Test Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e23:30\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e PST"
},
{
"code": "g4b6bswkj6s2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SSO Scheduled Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:00\u003c/var\u003e PST"
},
{
"code": "lnmh6xl25wg4",
"impact": "critical",
"message": "From approximately 5:00 PM to 5:14 PM US Pacific time, we observed an issue impacting Box Web Application and Public APIs. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Critical] Issues with Multiple Box Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "b86lj6nth68s",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Major] Issues with Downloads, Preview, Box Notes and Box Sign",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:29\u003c/var\u003e - \u003cvar data-var='time'\u003e23:51\u003c/var\u003e PDT"
},
{
"code": "blb556g5yhj5",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Major] Issues to receive SMS",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e02:01\u003c/var\u003e - \u003cvar data-var='time'\u003e03:08\u003c/var\u003e PDT"
},
{
"code": "0vwdkdg6b8p9",
"impact": "major",
"message": "After further monitoring, this incident is now considered resolved. The All Files page service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Major] Some Users May See Errors Accessing The All Files Page",
"timestamp": "Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:36\u003c/var\u003e - \u003cvar data-var='time'\u003e08:07\u003c/var\u003e PDT"
},
{
"code": "4xlgf661whrm",
"impact": "major",
"message": "From approximately 2:25 PM to 03:01 PM US Pacific time, we observed an issue impacting Box Preview and Shared Links. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.",
"name": "[Major] Issues with Multiple Box Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}