Snapshot 15125
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "k6hq0zf71m9g",
"impact": "minor",
"message": "The service has remained stable. The issue is now considered resolved.",
"name": "Optimizely Graph - USEA production clusters experiencing intermittent availability issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e17:13\u003c/var\u003e UTC"
},
{
"code": "mqg71ycp1ww1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)",
"timestamp": "Sep \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e13:08\u003c/var\u003e UTC"
},
{
"code": "8bkq74mnnjxv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Identity is redirecting users to the wrong SSO login page.",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:23\u003c/var\u003e - \u003cvar data-var='time'\u003e22:26\u003c/var\u003e UTC"
},
{
"code": "yrn88dlg0ct5",
"impact": "minor",
"message": "The issue has been fixed and all delayed emails have been processed.",
"name": "Delay of E-Mails Submitted via SMTP API",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e - \u003cvar data-var='time'\u003e08:56\u003c/var\u003e UTC"
},
{
"code": "3yz5n00c1ptd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upgrade of Product Information Management (PIM), 9-10 September 2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e UTC"
},
{
"code": "sk3dj1pstg8p",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "CMP Analytics Data Not Displaying",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:34\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:12\u003c/var\u003e UTC"
},
{
"code": "7mrkb49zgy70",
"impact": "major",
"message": "The issue has been resolved and the service is now operating normally. Thank you for your patience!",
"name": "SSL trust issue causing login failures across multiple DXP environments",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:05\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e UTC"
},
{
"code": "79yvvvt18wjh",
"impact": "critical",
"message": "CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.",
"name": "CMP and DAM are inaccessible",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:49\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "y76fs9hb8k2v",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Service degradation due to network connectivity issue in Southeast Asia",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e05:15\u003c/var\u003e - \u003cvar data-var='time'\u003e07:37\u003c/var\u003e UTC"
},
{
"code": "6mpfk4j61jkt",
"impact": "minor",
"message": "The incident has been resolved.",
"name": "CMP: Assets are missing from DAM post upload",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:53\u003c/var\u003e - \u003cvar data-var='time'\u003e11:01\u003c/var\u003e UTC"
},
{
"code": "8zw92tlbmhxg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DXP - Multiple environments returning error 503 - Affecting only Non-production environments",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e02:38\u003c/var\u003e - \u003cvar data-var='time'\u003e08:39\u003c/var\u003e UTC"
},
{
"code": "2hm1473t1q1y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] DXP \u0026 Configured Commerce - Hostname Management Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "1wdqds3f5srx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CMP: PDF File Preview Generation Unavailable",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:38\u003c/var\u003e - \u003cvar data-var='time'\u003e16:03\u003c/var\u003e UTC"
},
{
"code": "qw2q267thjh5",
"impact": "minor",
"message": "Systems are running stable with the mitigation removed.\n\nThe incident has been resolved.",
"name": "Performance degration for image delivering, tracking and online version",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e UTC"
},
{
"code": "kzcn0j0nypyg",
"impact": "minor",
"message": "No further problems have been observed.",
"name": "Campaign: Degraded performance for sending emails",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:11\u003c/var\u003e - \u003cvar data-var='time'\u003e17:32\u003c/var\u003e UTC"
},
{
"code": "74q5q2wytc3v",
"impact": "major",
"message": "The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.",
"name": "Netspring outage",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e16:04\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "wwcx2rqy3wxj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "CMP: Modules are not loading in the platform",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e17:53\u003c/var\u003e - \u003cvar data-var='time'\u003e20:10\u003c/var\u003e UTC"
},
{
"code": "zvn45xxdzzyy",
"impact": "none",
"message": "The issue has been resolved.",
"name": "ODP and OCP Availability",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e19:35\u003c/var\u003e - \u003cvar data-var='time'\u003e20:46\u003c/var\u003e UTC"
},
{
"code": "01473h2vljl7",
"impact": "minor",
"message": "This incident has been resolved and service availability and functionality fully restored.",
"name": "Digital Experience Platform (DXP) West US",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:10\u003c/var\u003e - \u003cvar data-var='time'\u003e20:34\u003c/var\u003e UTC"
},
{
"code": "h57yx58h86ff",
"impact": "major",
"message": "The disruption with our identify provider has been resolved. Thank you for your patience with this issue.",
"name": "Login results in 429 error",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:26\u003c/var\u003e - \u003cvar data-var='time'\u003e18:41\u003c/var\u003e UTC"
},
{
"code": "9ytd0mztwxm9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Content Recommendations - Degraded performance in North America region",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:57\u003c/var\u003e - \u003cvar data-var='time'\u003e09:35\u003c/var\u003e UTC"
},
{
"code": "lklc6j4k42k0",
"impact": "major",
"message": "The affected component was identified and the problem was resolved at 19:06 CEST. Only a part of users was affected by this problem.",
"name": "Campaign user interface partially unavailable",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:59\u003c/var\u003e - \u003cvar data-var='time'\u003e17:17\u003c/var\u003e UTC"
},
{
"code": "djg3tztyhpx4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:56\u003c/var\u003e - \u003cvar data-var='time'\u003e10:46\u003c/var\u003e UTC"
},
{
"code": "n9xrhqgjrqz1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Configured Commerce - Upgrading Kubernetes Clusters",
"timestamp": "Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "8w7n1010r2mt",
"impact": "minor",
"message": "The incident has been resolved as the service has fully recovered and is stable.",
"name": "Search and Navigation US West - Degraded service performance",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:39\u003c/var\u003e - \u003cvar data-var='time'\u003e20:38\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "zlbkg336hrdf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "ODP EU region - Data Ingest service is partially degraded",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e13:05\u003c/var\u003e - \u003cvar data-var='time'\u003e17:58\u003c/var\u003e UTC"
},
{
"code": "vy04kns7522c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed Data Processing in NA Region",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:15\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:35\u003c/var\u003e UTC"
},
{
"code": "pjr1pzrnc0r7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Data Processing Delays in NA",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e UTC"
},
{
"code": "c3g2d2txcgbs",
"impact": "none",
"message": "We have resolved an issue that was resulting in some users receiving errors in the application and configuration-related REST APIs (500 or 502 status codes). There was no impact to experiment execution or ingestion related to the issue.",
"name": "Increased error rate in application and REST APIs",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:03\u003c/var\u003e - \u003cvar data-var='time'\u003e13:03\u003c/var\u003e UTC"
},
{
"code": "wxmncnqk5ph6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Email Campaign Delivery Drops — NA Region",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:41\u003c/var\u003e UTC"
},
{
"code": "zkq5cwbfy97j",
"impact": "minor",
"message": "The incident has been resolved.",
"name": "CMP: Task Creation Failure",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:47\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e UTC"
},
{
"code": "560rl7z6jvp5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "CMP: Modules are inaccessible",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e07:04\u003c/var\u003e - \u003cvar data-var='time'\u003e08:52\u003c/var\u003e UTC"
},
{
"code": "cnbpkyk8v4bv",
"impact": "minor",
"message": "Our vendor has confirmed this issue has been resolved",
"name": "DXP Management Portal \u0026 Configured Commerce - Site Management Degradation in PaaS Portal \u0026 Mission Control",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:40\u003c/var\u003e UTC"
},
{
"code": "fx6hj6hck00b",
"impact": "major",
"message": "This incident has been resolved.",
"name": "CMP: Modules are inaccessible",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e UTC"
},
{
"code": "dpdflxnc0njq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DAM Asset Renditions Unavailable (GCP)",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e14:44\u003c/var\u003e UTC"
},
{
"code": "flk1tw4vlxhw",
"impact": "none",
"message": "A partial outage affected OCP Job Scheduler, where scheduled jobs across multiple apps failed to execute due to an expired certificate in the env‑injector mutating webhook, in the US region only. This prevented required environment variables from being injected into workloads, causing job failures. Non-job features (e.g., configuration, webhooks) remained functional. No data loss occurred, and all affected jobs caught up after the issue was resolved, though customers may have experienced delays (e.g., stale audience syncs)",
"name": "OCP Job Scheduler Failure due to Internal Certificate Expiry",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "ftpnbmwgsqvn",
"impact": "major",
"message": "The incident is resolved.",
"name": "Investigating – Content Recommendation Service Degradation in EMEA region",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:48\u003c/var\u003e - \u003cvar data-var='time'\u003e12:25\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "4dslxw84nqgw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] CMS PaaS - Infrastructure upgrade for api.episerver.com",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "w1rmvb8jgk53",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Flags permission issue.",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e UTC"
},
{
"code": "rqcgjvyvqlg6",
"impact": "major",
"message": "The incident has been resolved",
"name": "CMP: Some Home Page Sections \u0026 Requests Module Displaying No Data",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e10:54\u003c/var\u003e UTC"
},
{
"code": "2nm5974g9jgh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Configured Commerce - Applying patch",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "dsllkx7bs8l2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Graph - One of our USEA production clusters have intermittent availability issues",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e02:38\u003c/var\u003e UTC"
},
{
"code": "5vys71xsdgwh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Cloudflare outage causing service disruption",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:54\u003c/var\u003e - \u003cvar data-var='time'\u003e22:36\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "x819kg4yhmck",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Content Recommendations - Intermittent Dashboard Issues in APAC region",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e - \u003cvar data-var='time'\u003e10:31\u003c/var\u003e UTC"
},
{
"code": "ghqk59bpt47s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Experiment Publishing Delay",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e01:43\u003c/var\u003e - \u003cvar data-var='time'\u003e03:03\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "1dnkvg4l1bv8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform - APIs - APAC Region",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:48\u003c/var\u003e UTC"
},
{
"code": "8byknfz408sw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Events Export API",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e UTC"
},
{
"code": "zhxxkb1062k9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CMP and DAM: Image loading and uploads not working due to Cloudflare outage",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e23:57\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:16\u003c/var\u003e UTC"
},
{
"code": "vgnw2ws3gpv4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Product Information Management (PIM) – Database Management",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:30\u003c/var\u003e UTC"
},
{
"code": "rrkjz268pwcd",
"impact": "minor",
"message": "This incident has been resolved. The stability of the service has been monitored and confirmed stable.",
"name": "DXP Sweden Central - Partial availability issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e12:29\u003c/var\u003e UTC"
},
{
"code": "9sb1dhbjyn1s",
"impact": "minor",
"message": "Resolved. No further impacts have been observed, and all systems remain nominal.",
"name": "Search and Navigation US West - Unstable service performance",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e14:04\u003c/var\u003e - \u003cvar data-var='time'\u003e17:19\u003c/var\u003e UTC"
},
{
"code": "3fgmgz08d7hy",
"impact": "none",
"message": "We identified an issue with Search and Navigation US West and are actively working on a fix. A subset of customers may have experience failed requests and service unavailable.",
"name": "Search and Navigation US West - Performance issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e UTC"
},
{
"code": "8pf6m64f763z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased error rate when updated Shared or Variation Code with long custom code solutions",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e - \u003cvar data-var='time'\u003e13:09\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "m5264996rhgp",
"impact": "minor",
"message": "The incident has been resolved.",
"name": "Asset Visibility Issues in CMP DAM",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:07\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e UTC"
},
{
"code": "swwd85mqfb75",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Optimizely Graph - One of our EMEA production clusters have intermittent availability issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e - \u003cvar data-var='time'\u003e13:25\u003c/var\u003e UTC"
},
{
"code": "v3yws5br4j2q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Search \u0026 Navigation Incident - Intermittent failed request for US East cluster",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e04:42\u003c/var\u003e - \u003cvar data-var='time'\u003e09:37\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "s1q0pvdhzc6j",
"impact": "minor",
"message": "The incident has been resolved.",
"name": "CMP: Task Creation And Accessibility Failure",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:34\u003c/var\u003e - \u003cvar data-var='time'\u003e17:09\u003c/var\u003e UTC"
},
{
"code": "7fj0ydf6w1h3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed delivery of some emails (affected domains: gmail.com and gmx.de)",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e17:09\u003c/var\u003e UTC"
},
{
"code": "9n9xm2bfyjpq",
"impact": "minor",
"message": "This incident has been Resolved with no further reports of widespread difficulty.",
"name": "CMS Saas (Headless) - Intermittent deployment errors",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - \u003cvar data-var='time'\u003e23:01\u003c/var\u003e UTC"
},
{
"code": "zw014x7zhlgs",
"impact": "minor",
"message": "This incident has been fully resolved, and the service has been operating normally since the fix was implemented.",
"name": "CMP: CMP DAM Asset and Folder Visibility",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e20:48\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e20:55\u003c/var\u003e UTC"
},
{
"code": "v1pdhgcsbmx2",
"impact": "minor",
"message": "This incident has been fully resolved, and the service has been operating normally since the fix was implemented.\n\nThe root cause was traced to an anomalous use-case for a particular CMP instance, where our assets database faced an unusual amount of load (500k asset lineage entries for a particular asset) causing delays in data replication in our Elasticsearch instances which resulted in uploaded assets not being visible, as well as slowness/504 errors in our asset public API endpoints.\n\nWe have taken corrective actions and are implementing additional preventive measures to reduce the likelihood of similar incidents occurring in the future.",
"name": "Content Marketing Platform (CMP) Library: Asset Visibility in CMP DAM",
"timestamp": "Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "l6s0pd7j1zsc",
"impact": "minor",
"message": "Incident has been resolved by Cloudflare.",
"name": "Brief service interruption due to network availability",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e - \u003cvar data-var='time'\u003e14:04\u003c/var\u003e UTC"
},
{
"code": "lwmlp3xtbvyk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform - Degraded data processing in EMEA region",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:11\u003c/var\u003e UTC"
},
{
"code": "yw894m9wq3x5",
"impact": "minor",
"message": "The incident has now been fully resolved. Following the deployment of the fix, the service has remained stable and is operating as expected. We have also received confirmation from customers that normal functionality has been restored. We will continue to monitor the platform to ensure sustained reliability.",
"name": "CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e18:49\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:59\u003c/var\u003e UTC"
},
{
"code": "gnfbywqv1gst",
"impact": "minor",
"message": "This issue have been resolved.",
"name": "Search \u0026 Navigation Incident - North Europe region",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e06:29\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e UTC"
},
{
"code": "r1yyv2qg3c0n",
"impact": "minor",
"message": "Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.",
"name": "CMP Library: Uploaded assets hidden following a page refresh",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:10\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:57\u003c/var\u003e UTC"
},
{
"code": "frnx46gt2rsg",
"impact": "minor",
"message": "The incident has been fully resolved for all confirmed impacted customers.\nAs a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade.\nThank you for your cooperation and patience throughout this process.",
"name": "SaaS CMS experiencing degraded performance",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:29\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e UTC"
},
{
"code": "8d95zss76vcg",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "ODP Event ingestion down in US",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:35\u003c/var\u003e - \u003cvar data-var='time'\u003e20:12\u003c/var\u003e UTC"
},
{
"code": "jgb7lppd2kvl",
"impact": "major",
"message": "This incident has been resolved.",
"name": "nuget.optimizely.com is unavailable",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e07:29\u003c/var\u003e - \u003cvar data-var='time'\u003e08:46\u003c/var\u003e UTC"
},
{
"code": "yy10m8m69xx1",
"impact": "major",
"message": "Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.",
"name": "Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e09:50\u003c/var\u003e UTC"
},
{
"code": "d8z519vtclys",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Search \u0026 Navigation - Intermittent disturbance for a subset of US East INTE, PREP environments",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - \u003cvar data-var='time'\u003e22:03\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "1f686njbh3qw",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Issue impacting Content Manager for CMS SaaS",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:48\u003c/var\u003e - \u003cvar data-var='time'\u003e18:37\u003c/var\u003e UTC"
},
{
"code": "8qr682d1pjvp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Performance issue with CMS Saas in all regions",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:18\u003c/var\u003e UTC"
},
{
"code": "ltwtxmgj9m8h",
"impact": "major",
"message": "We have finished the large majority of the planned data operations, all duplicates that were created as a part of the incident were removed and all campaign activity returned to normal. Over the coming weeks, we will be prioritising low-impact data clean-up operations.",
"name": "Optimizely Data Platform - Identity resolution - EMEA",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:46\u003c/var\u003e UTC"
},
{
"code": "whgb7pyskmls",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Increased Error Rate While Viewing Web Experimentation Project Listing",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:03\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e01:42\u003c/var\u003e UTC"
},
{
"code": "w49d0xhnhhps",
"impact": "major",
"message": "Cloudflare has declared the issue resolved, and our platform teams have confirmed all services have successfully recovered.",
"name": "Cloudflare Global Network experiencing issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:57\u003c/var\u003e - \u003cvar data-var='time'\u003e18:57\u003c/var\u003e UTC"
},
{
"code": "3fpk70xf7z1g",
"impact": "minor",
"message": "The cluster response time returns to normal level. This incident has been resolved.",
"name": "Search \u0026 Navigation - EMEA09 increased response time",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:13\u003c/var\u003e UTC"
},
{
"code": "0j8s15g24dhk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DXP Management Portal deployment issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:38\u003c/var\u003e - \u003cvar data-var='time'\u003e13:01\u003c/var\u003e UTC"
},
{
"code": "5hdq0cbm6042",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Feature Experimentation - Invalid Patch Request error when trying to update running Flags",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e23:54\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e00:21\u003c/var\u003e UTC"
},
{
"code": "6l6w7b31lthp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Configured Commerce - Spire Registry Migration",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "d02nln9fksf7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform - EMEA Region",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:45\u003c/var\u003e - \u003cvar data-var='time'\u003e18:49\u003c/var\u003e UTC"
},
{
"code": "h94jb46qf12t",
"impact": "none",
"message": "At approximately 14:32 UTC, we experienced an issue with the cloud license check API used by DXP customer sites running on Optimizely CMS. During this period, CMS administrators may have seen a warning banner when logging into the backend. End users browsing live sites were not affected. The issue was mitigated by approximately 16:30 UTC, and the warning banner disappeared once the service recovered. We continue to monitor the system to ensure ongoing stability.",
"name": "Licensing Server Degredation",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:46\u003c/var\u003e - \u003cvar data-var='time'\u003e16:46\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "cpsktxhhs35s",
"impact": "major",
"message": "This incident has been resolved.",
"name": "DXP - Deployment Failures",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:26\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e UTC"
},
{
"code": "nh76c7mchlfw",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Cloud Services Outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:12\u003c/var\u003e - \u003cvar data-var='time'\u003e23:29\u003c/var\u003e UTC"
},
{
"code": "885dkw4fk77l",
"impact": "minor",
"message": "Performance has remained steady and healthy. This incident has been resolved.",
"name": "Content Recommendations - Performance Degraded",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - \u003cvar data-var='time'\u003e17:22\u003c/var\u003e UTC"
},
{
"code": "wj05z5fpdskr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform - APIs - NA Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e UTC"
},
{
"code": "r6zcnj3sb49n",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Intermittent Availability with Cloud license portal",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:47\u003c/var\u003e - \u003cvar data-var='time'\u003e08:19\u003c/var\u003e UTC"
},
{
"code": "56nvnw44kkxh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Optimizely Campaign - Planned Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
},
{
"code": "bl35dskgs6db",
"impact": "none",
"message": "Performance has remained healthy and steady. This issue has been determined fully resolved.",
"name": "Search and Navigation issue with FIND EMEA09",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:47\u003c/var\u003e - \u003cvar data-var='time'\u003e20:09\u003c/var\u003e UTC"
},
{
"code": "b8tgk3c49xsj",
"impact": "minor",
"message": "This issue has been declared fully resolved. No further impacts have occurred, and services remain healthy and stable.",
"name": "Platform Health Event in US-West Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e19:40\u003c/var\u003e UTC"
},
{
"code": "y3ng43ptrdxy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform \u0026 Optimizely Connect Platform - Data ingestion, export and campaigns issues - NA region",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:38\u003c/var\u003e UTC"
},
{
"code": "4xj841f7wwfx",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Content Marketing Platform returning 503",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:58\u003c/var\u003e - \u003cvar data-var='time'\u003e11:21\u003c/var\u003e UTC"
},
{
"code": "gqwppkp0fm8b",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Optimizely Data Platform - Data processing outage - EMEA Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:42\u003c/var\u003e UTC"
},
{
"code": "shj1dss2f5z5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Issue with Cloud license portal",
"timestamp": "Oct \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - \u003cvar data-var='time'\u003e13:26\u003c/var\u003e UTC"
},
{
"code": "g65qt4lbw74v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Configured Commerce - Update Service Principal Key - Non Production - EMEA and APAC Regions",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e UTC"
},
{
"code": "h33h6cj4hf15",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Optimizely NuGet Site Unavailability",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e04:09\u003c/var\u003e - \u003cvar data-var='time'\u003e07:41\u003c/var\u003e UTC"
},
{
"code": "ljn06l46b45t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Search \u0026 Navigation - USEA01 Intermittent Performance Issue",
"timestamp": "Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e06:24\u003c/var\u003e - \u003cvar data-var='time'\u003e08:04\u003c/var\u003e UTC"
},
{
"code": "0qt6fbgtfk7z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Cloud Platform Management - Limited Capabilities",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e21:31\u003c/var\u003e - \u003cvar data-var='time'\u003e23:41\u003c/var\u003e UTC"
},
{
"code": "65l2mjk77t1g",
"impact": "minor",
"message": "The cluster has remained stable and this incident is resolved.",
"name": "Search and Navigation US East Region - Intermittent performance issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e10:34\u003c/var\u003e UTC"
},
{
"code": "cd3zzrkzmvyn",
"impact": "critical",
"message": "This incident has been resolved. The service continues to function normally from the time the fix was implemented.",
"name": "Content Marketing Platform (CMP)",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:16\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e UTC"
},
{
"code": "jj0lpzp10dkc",
"impact": "minor",
"message": "The service remains stable and the incident has been resolved.",
"name": "Search \u0026 Navigation Incident - Intermittent Slow Performance for EMEA25",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:14\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e UTC"
},
{
"code": "jgs1j7y5vn36",
"impact": "minor",
"message": "This issue has been confirmed resolved.",
"name": "Search \u0026 Navigation Incident - Intermittent failed request for EMEA25",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:21\u003c/var\u003e - \u003cvar data-var='time'\u003e17:53\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}