Optimizely

optimizely.com

Optimizely declares 30 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Anthropic. No published changes since we first read it on Sep 28, 2026. 6 tracked vendors name Optimizely as a subprocessor, including Lusha, InMotion Hosting and Posit.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

30 third parties.

NamePurposeLocationListed since
Amazon SES (Optional Sub-processor) United States
Amazon Web Services Inc. North America; North America, Europe (Selection by Customer); North America, Europe, Asia Pacific (Selection by Customer); United States
Anthropic AIVaries by user location; processed in nearest data center
Bandwidth United States
Bugsnag North America; Europe
CloudFlare Inc. North America, Europe, Middle East, Asia Pacific (Mapped to Customer's data centre)
Datadog United States
Deutsche Telekom Europe
Full Story United States
Google Analytics (Optional Sub-processor) United States
Google Cloud Europe; North America, Europe (Selection by Customer); United States; United States; Europe
Google Gemini AIVaries by user location; processed in nearest data center
Link Mobility Europe
Litmus United States
LogRocket United States
Looker a Google company (Optional Sub-processor) North America, Europe, Middle East, Asia Pacific
Mailgun United States (Can be disabled by Customer)
Microsoft Inc. Azure North America, Europe (Selection by Customer); North America, Europe, Asia Pacific (Selection by Customer); North America, Europe, Middle East, Asia Pacific (Selection by Customer)
Mongo DB Atlas United States
Okta United States
ScyllaDB North America, Europe, Asia Pacific (Selection by Customer)
Segment United States
SEMRush United States
Sentry United States
Sinch Germany GmbH Europe
Snowflake North America; Europe; Asia Pacific; North America, South America, Europe, Middle East, Asia Pacific; United States
Tray.io (Optional Sub-processor) United States
Twilio Send Grid (Optional Sub-processor) United States; United States(Can be disabled by Customer)
Upper Quadrant United States
Vonage B.V. Europe

Web TechnologiesCSV · Atom

Optimizely's homepage made 269 requests to 30 domains, and 17 services controlled by another company.

Advertising (7): Google Cloud, Microsoft, The Trade Desk, Inc., OpenAI, Reddit, Inc.; usually detected as Advertising: Xandr, Magnite, Inc.Analytics (6): Meta, TikTok, LinkedIn, ZoomInfo, CaliberMind, CloudflareMarketing automation (2): 6Sense Insights, Inc., AdobeLive chat (1): Qualified.com, Inc.Other (1): usually detected as Issue trackers: Sentry

17 third parties by category: Advertising 7Analytics 6Marketing automation 2Live chat 1Other 1

Third parties 17 · 117 requests
Qualified.com, Inc. Qualified 10% of the page's requests 28
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 7% of the page's requests 19
6Sense Insights, Inc. 6sense 6% of the page's requests 16
Microsoft Microsoft Advertising 3% of the page's requests 8
The Trade Desk, Inc. theTradeDesk 3% of the page's requests 8
Meta Facebook Pixel 2.9.435 2% of the page's requests 6
TikTok TikTok Pixel 2% of the page's requests 6
LinkedIn Linkedin Insight Tag 2% of the page's requests 5
OpenAI ChatGPT Ads Measurement Pixel 1% of the page's requests 4
Reddit, Inc. Reddit Ads 1% of the page's requests 4
Adobe Marketo 1% of the page's requests 3
ZoomInfo Zoominfo 1% of the page's requests 3
CaliberMind CaliberMind <1% of the page's requests 2
Xandr adnxs.com <1% of the page's requests 2
Cloudflaresubprocessor Cloudflare Browser Insights <1% of the page's requests 1
Magnite, Inc. rubiconproject.com <1% of the page's requests 1
Sentrysubprocessor sentry.io <1% of the page's requests 1
First party 1 · 152 requests
Optimizely Framer Motion HSTS Lucide Microsoft Clarity Next.js 16.3.3 Next.js App Router Open Graph Optimizely Optimizely Data Platform PWA Priority Hints React Segment 1.42.3-mr.2 Sentry Turbopack Vercel Vercel Speed Insights 2.0.0 Webpack core-js 3.32.2 57% of the page's requests 152

7 tracked companies loaded by the homepage are not in Optimizely's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (6)CSV · Atom

6 companies
  • Center for Internet Security cisecurity.org Marketing Tool; Optimizely provides Marketing Tools.; Your information will be processed by Optimizely relating to the marketing experience on the CIS website for the period necessary to fulfill the purposes outlined in the CIS Privacy Notice and in accordance with applicable law.
  • Funnel funnel.io Ad targeting, Analytics/Measurement, Content Customization, Optimization
  • InMotion Hosting inmotionhosting.com Improve user experience
  • Lusha lusha.com A/B Testing Service
  • Posit posit.co Marketing experimentation and A/B testing
  • Veeva Systems veeva.com Analytics

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: 1 incident (1 minor)Aug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 2 incidents (1 critical, 1 major)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 1 incident (1 minor)Sep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: 1 incident (1 major)Sep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: 1 incident (1 no impact stated)Oct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 minor)Oct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 minor)Oct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: 1 incident (1 major)Oct 14: no incident reportedOct 15: 1 incident (1 minor)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: 1 incident (1 minor)Oct 22: 1 incident (1 minor)Oct 23: 1 incident (1 minor)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: 1 incident (1 major)Oct 28: 1 incident (1 no impact stated)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: 3 incidents (3 minor)Nov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 22 incidents in 90 days
  • 5 major or critical
  • 2 h 48 min typical time to resolve
  • 15 h 21 min longest major
BeganIncidentImpactLasted
Optimizely Graph in EMEA - Intermittent performance issuesminor4 h 16 min
Optimizely Graph in EMEA - Intermittent performance issuesminor1 h 48 min
B2B Environment down, not accessible - Multiple environments affectedminor1 h 30 min
Content Graph Performance Degredationno impact stated2 h 33 min
Asset uploads failing in Optimizely CMP and DAMmajor15 h 21 min
Degraded Performance - CMS Edit Mode in DXPminor1 h 31 min
Optimizely Campaign: Campaign user interfaceminor3 h 19 min
ODP EU Region - Impact due to Snowflake incidentminor12 h 29 min

Incidents per month

0 6 12 Dec 2025: 9 incidents (1 critical, 2 major, 6 minor) · typical time to resolve 6 h 48 min Jan 2026: 5 incidents (5 minor) · typical time to resolve 7 h 42 min Feb 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 4 h 55 min Mar 2026: 7 incidents (6 minor, 1 no impact stated) · typical time to resolve 3 h 15 min Apr 2026: 2 incidents (2 minor) · typical time to resolve 1 h 41 min May 2026: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 1 h 48 min Jun 2026: 12 incidents (4 major, 6 minor, 2 no impact stated) · typical time to resolve 5 h 17 min Jul 2026: 8 incidents (3 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 17 min Aug 2026: 7 incidents (1 major, 6 minor) · typical time to resolve 4 h 21 min Sep 2026: 8 incidents (1 critical, 2 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 52 min Oct 2026: 9 incidents (2 major, 6 minor, 1 no impact stated) · typical time to resolve 3 h 4 min Nov 2026: 3 incidents (3 minor) · typical time to resolve 1 h 48 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Optimizely Graph - EMEA Region5
Library4
Optimizely Graph - NA Region4
Analytics3
Optimizely Graph - APAC Region3
Optimizely Graph - UAEN Region3
Plan3
Requests3

As Optimizely's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Optimizely's subprocessorsCSV · Atom

361 reported incidents in the last 30 days, by 11 of the vendors Optimizely lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Optimizely was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SegmentSMS Delivery Failures from Twilio Long Codes to AT&T United States minorongoing
SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SinchDelivery Issue - United States - AT&T minor3 h 22 min
SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
LINK Mobility Group ASA[Germany][Lycamobile] Unscheduled disturbance no impact stated—
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
BandwidthJFK Calling Incident - Inbound/Outbound Calling minor2 h 19 min
SentryUS issues feed throwing intermittent errors minor51 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
BandwidthBandwidth Local Market Impairment - 536 - Oklahoma City, OK critical8 h 57 min

And 336 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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