Snapshot 15186
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "ckcyp2h4kvn0",
"impact": "minor",
"message": "IMAP synchronization has returned to normal operating levels across the US and EU regions. Our monitoring confirms that affected grants have recovered and previously missed message activity and associated webhooks have been processed.\n\nCustomers are no longer affected by this incident.\n\nThank you for your patience while we worked to address this issue.",
"name": "[US/EU] Delayed Message Sync and 404 Errors for IMAP-Based Accounts",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e05:31\u003c/var\u003e - \u003cvar data-var='time'\u003e07:59\u003c/var\u003e PDT"
},
{
"code": "mmg5nzrb43sy",
"impact": "minor",
"message": "IMAP message synchronization and webhook processing have remained at normal operating levels.\n\nOur validation indicates that delayed webhooks from the affected period have been delivered and affected accounts have completed recovery.\n\nThank you for your patience while we worked to address this issue.",
"name": "[US/EU] IMAP v3 - Message Retrieval and Webhook Degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e05:28\u003c/var\u003e - \u003cvar data-var='time'\u003e11:37\u003c/var\u003e PDT"
},
{
"code": "tr67btbz59ry",
"impact": "minor",
"message": "We identified a change in Microsoft Teams display-name validation behavior that began affecting a very limited subset of Notetaker joins in the US region today.\n\nWe have deployed and validated a fix that normalizes affected Notetaker display names before joining Microsoft Teams meetings. Our testing and monitoring confirm that affected Notetakers are now joining successfully and that customer impact has been resolved.\n\nThe EU region and other supported meeting providers were not affected.\n\nThank you for your patience while we worked to address this issue.",
"name": "[US] Notetaker - Microsoft Teams - Degraded Join Rates",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:34\u003c/var\u003e - \u003cvar data-var='time'\u003e14:47\u003c/var\u003e PDT"
},
{
"code": "xhbh5k23hrsw",
"impact": "minor",
"message": "Microsoft-connected message send, draft, and read operations have returned to normal operating levels across both the US and EU regions.\n\nNylas monitoring, as well as Microsoft’s service health updates, confirm sustained recovery from the earlier Exchange Online degradation. The Microsoft-related errors observed by Nylas have returned to near-normal levels, customer-facing request success rates remain healthy, and no additional provider-related degradation has emerged.\n\nWe will continue to monitor Microsoft-connected account performance as part of our normal operations. Thank you for your patience while Microsoft worked to address this issue.",
"name": "[US/EU] Elevated Errors for Microsoft Message Send, Draft, and Read Operations",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e14:39\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "xrhq64c1p4mh",
"impact": "maintenance",
"message": "This message serves as notification that updates have been made to the Nylas Subprocessors page today.\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Updates to Nylas' Subprocessors page",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e09:26\u003c/var\u003e PDT"
},
{
"code": "r9sp1l8vjzk5",
"impact": "major",
"message": "All services have returned to normal operations, and webhook latency and delivery volume have returned to expected levels. All affected webhooks were successfully recovered and delivered.\n\nThank you for your patience while we worked to address this issue.",
"name": "[US/EU] Delayed or Missing Webhooks Across Providers",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:11\u003c/var\u003e - \u003cvar data-var='time'\u003e14:34\u003c/var\u003e PDT"
},
{
"code": "8h8d82pdnfpv",
"impact": "minor",
"message": "Error rates for \u003ctt\u003e/attachment\u003c/tt\u003e API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers.\n\nThank you for your patience while we worked to address this issue. If you require additional assistance, please contact support@nylas.com.",
"name": "[US/EU] Elevated Errors for Attachments API Requests on Microsoft Exchange (EWS) Grants",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:15\u003c/var\u003e - \u003cvar data-var='time'\u003e10:21\u003c/var\u003e PDT"
},
{
"code": "9779w80tks54",
"impact": "minor",
"message": "Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable.\n\nThe changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance.\n\nThe EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.",
"name": "[US] Higher Latency for New and Updated Messages",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e - \u003cvar data-var='time'\u003e15:16\u003c/var\u003e PDT"
},
{
"code": "xzjq9q0synhj",
"impact": "minor",
"message": "Error rates and request latency for the \u003ctt\u003e/messages\u003c/tt\u003e API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.\n\nThis incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact support@nylas.com.",
"name": "[US] Elevated 500 Errors for Messages API Requests on IMAP Grants",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:37\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e PDT"
},
{
"code": "fzkwqfskpv52",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessor is being added: PostHog\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "tjgs22nb7hl6",
"impact": "none",
"message": "Webhook traffic has continued to function normally and all systems are operating correctly.\n\nDue to the time elapsed since the issue, we are no longer able to accept additional requests to replay the webhooks. Please reach out to Nylas Support for assistance retrieving items that may still be missing from this period.",
"name": "[EU] Some Message Webhooks Missing",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:59\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e PDT"
},
{
"code": "fqfv694tztjv",
"impact": "minor",
"message": "The changes deployed have restored Notetaker meeting join performance for Zoom to normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.\n\nWe will continue to monitor performance and pursue further improvements as part of our normal operations. This incident is now resolved. Thank you for your patience while we worked to address this issue.",
"name": "[US \u0026 EU] - Notetaker - Zoom Meetings - Degraded Join Rates",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:32\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e PDT"
},
{
"code": "k9c04h4118w8",
"impact": "critical",
"message": "There have been no further reports of this error and we are closing this incident. Please reach out to support if you have questions or issues.",
"name": "Failures for some event API calls for Google grants",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:03\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e PDT"
},
{
"code": "r6zvkj7fx436",
"impact": "major",
"message": "This incident has been resolved. Retrieval of previously scheduled messages via our API in the US region is now working normally. We apologize for any disruption this may have caused. Please reach out to our support team if you continue to experience any issues.",
"name": "US - Scheduled Messages API - Experiencing 500 Errors when listing sched...",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e06:29\u003c/var\u003e - \u003cvar data-var='time'\u003e07:17\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "034g833tly63",
"impact": "major",
"message": "This incident has been resolved. Error rates have returned to normal across all v3 API and authentication endpoints in the US and EU regions. We apologize for any disruption caused. Please reach out to our support team if you continue to experience any issues.",
"name": "US/EU - API v3 - All Endpoints - Elevated Error Rates",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:34\u003c/var\u003e - \u003cvar data-var='time'\u003e10:45\u003c/var\u003e PDT"
},
{
"code": "mhfhn86f9lq2",
"impact": "minor",
"message": "We identified the cause of the issue affecting log visibility in the Nylas Dashboard and have deployed a mitigation. Dashboard logs are now loading normally for customers.\n\nWe will continue to monitor the service closely while we work with a third-party provider to fully resolve the underlying issue.",
"name": "Nylas Dashboard - Logs Not Loading",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e14:50\u003c/var\u003e PDT"
},
{
"code": "zky0k3ldnv69",
"impact": "critical",
"message": "The issue has been resolved, and grant creation and authorization requests are operating normally.\n\nOur engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability.\n\nThank you for your patience during this incident. If you have any questions or concerns, please contact support@nylas.com.",
"name": "[US \u0026 EU] Grant Creation and Authorization Errors",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:27\u003c/var\u003e - \u003cvar data-var='time'\u003e16:52\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "11svcybm6xl8",
"impact": "minor",
"message": "Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident.\n\nIf you have any further questions or concerns, please contact support@nylas.com.",
"name": "[US \u0026 EU] Notetakers Failing to Join Zoom \u0026 Google Meet",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:49\u003c/var\u003e PDT"
},
{
"code": "3tb7j28kfrqj",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessor is being added: Kickbox\n\nThe following subprocessor is being removed: Strac\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:02\u003c/var\u003e PDT"
},
{
"code": "6kcr5107xzbs",
"impact": "major",
"message": "The incident has been resolved by our third party subprocessor. We will continue to monitor closely.",
"name": "Sending errors with Transactional Send (Beta) and Agent Account (Beta) features",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - \u003cvar data-var='time'\u003e21:05\u003c/var\u003e PDT"
},
{
"code": "r1k7pywt7mty",
"impact": "minor",
"message": "We have updated our systems and webhooks have returned to normal",
"name": "US - Gmail Realtime - Pub/Sub - Elevated Latency \u0026 Delayed Webhooks",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e - \u003cvar data-var='time'\u003e09:39\u003c/var\u003e PDT"
},
{
"code": "qcfg5jcmr848",
"impact": "minor",
"message": "We have deployed fixes to reduce the excessive 504 errors. They have returned to normal errors.",
"name": "High number of 504 API errors for EWS grants",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:03\u003c/var\u003e - \u003cvar data-var='time'\u003e08:25\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "tlyj0wh07yyr",
"impact": "minor",
"message": "Notetaker performance in the US \u0026amp; EU regions has fully returned to normal levels. The issue was caused by a temporary disruption with a Nylas subprocessor that impacted autoscaling behavior, leading to delays in some Notetaker instances joining meetings.\n\nThe subprocessor has implemented a fix and confirmed stability, and we have validated sustained recovery across our environment. We will continue to monitor closely and are working with the subprocessor on additional safeguards to reduce the likelihood of similar issues in the future.",
"name": "Increased Latency for Notetaker Meeting join Events (US \u0026 EU Regions)",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e06:30\u003c/var\u003e PDT"
},
{
"code": "02qjcxcfkjg0",
"impact": "major",
"message": "We have deployed a fix and the Notetaker endpoints are communicating correctly now.",
"name": "Some Notetaker API endpoints timing out",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e PDT"
},
{
"code": "gc4brww55dwj",
"impact": "major",
"message": "Notetaker join rates for Google Meet events have returned to normal levels following deployed remediations in response to recent Google changes in production (US and EU). We have confirmed stability with sustained recovery of join rates and are no longer observing elevated failures.",
"name": "Notetakers failing to join some Google Meet events",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:19\u003c/var\u003e - \u003cvar data-var='time'\u003e17:20\u003c/var\u003e PDT"
},
{
"code": "lhx6rgg1n7tp",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessor is being added: Ordway\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "fgplrymzgwzc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [US/EU] Scheduled Maintenance -- Infrastructure Optimization",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e PDT"
},
{
"code": "5l4z1zszk7bq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Scheduled Maintenance] US - API v3 - Caching Infrastructure Optimization",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e PST"
},
{
"code": "03qc4jfcfhx5",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessors are being added: \n- Anthropic\n- Cyberhaven\n- Google Gemini\n- OpenAI\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - \u003cvar data-var='time'\u003e13:52\u003c/var\u003e PST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "5znbs35pn314",
"impact": "critical",
"message": "API error rates and latency in the US v3 production environment have returned to normal levels. The mitigation steps implemented earlier have stabilized the system.\n\nWe will continue to monitor closely and are implementing additional preventative measures to increase capacity and reduce the risk of recurrence during peak traffic.\n\nThank you for your patience.",
"name": "US – Elevated API Errors and Increased Latency",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:25\u003c/var\u003e PST"
},
{
"code": "x2s50d5tn5mx",
"impact": "minor",
"message": "Webhook latency in the US environment has returned to normal levels.\n\nWe implemented performance optimizations in response to the elevated API traffic identified earlier, and the webhook backlog has fully cleared. Core API performance remained normal throughout the incident.\n\nWe will continue to monitor system performance closely to ensure continued stability. Thank you for your patience.",
"name": "US - Increased Webhook Latency",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "s3g400z6pjtq",
"impact": "critical",
"message": "According to our third-party service provider, the backlog has been fully cleared and processing times have returned to normal.\n\nIf you have any questions or continue to experience issues, please reach out to Support.",
"name": "Degraded - NoteTaker Transcription",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e11:48\u003c/var\u003e PST"
},
{
"code": "chy6jfg7nx5y",
"impact": "major",
"message": "Microsoft has confirmed that they have resolved this issue. We are seeing normal API behavior for all Microsoft grants. https://x.com/MSFT365Status/status/2014586340969529365",
"name": "Microsoft Graph API incident affecting Nylas API",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:25\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e06:48\u003c/var\u003e PST"
},
{
"code": "s9j4c78jx107",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessors are being added: Orca Security\n\nThe following subprocessors are being removed: DataGroomr, Inflection.io, Instrumental Group\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:52\u003c/var\u003e - \u003cvar data-var='time'\u003e08:53\u003c/var\u003e PST"
},
{
"code": "ppnpvzyl1nml",
"impact": "critical",
"message": "Microsoft has resolved the issue and the errors are no longer occurring.",
"name": "Small number of API Calls returning 400 JSON input errors for Miscrosoft...",
"timestamp": "Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "vn4mszlnr5q6",
"impact": "maintenance",
"message": "This message serves as notification that the following updates have been made to the Nylas Subprocessors page.\n\nThe following subprocessor is being added: Spekit\n\nYou can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/\n\nIf you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.",
"name": "[Scheduled] Update to Nylas' Subprocessors page",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:31\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "76by1y35y6f6",
"impact": "minor",
"message": "We are pleased to report that the incident impacting services via Cloudflare has now been fully resolved. Cloudflare posted their resolution at 11:28 a.m. PT on November 18, 2025 (19:28 UTC).\n\nCloudflare Status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7\n\nDuring this incident, only the following Nylas services were affected:\n\n• developer.nylas.com (Documentation site)\n• book.nylas.com (Hosted Scheduler Pages)\n• Microsoft webhook delivery delays from the provider (temporary backlog)\n\nAll core Nylas API services remained fully operational throughout.\n\nIf you continue to experience any irregularities or delays, please contact our support team for assistance.\n\nThank you for your patience and understanding.",
"name": "[EU \u0026 US] Global Cloudflare Outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "8q16d203yyvv",
"impact": "minor",
"message": "Microsoft services have fully recovered, and all Nylas integrations relying on Microsoft 365 are operating normally.\n\nThis incident has been resolved.\n\nFor additional details, please visit: https://status.cloud.microsoft/",
"name": "[External] Microsoft 365 Outage Affecting Nylas Integrations",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e12:33\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e PDT"
},
{
"code": "j1zy04tl4403",
"impact": "minor",
"message": "The restoration has been completed, and all Notetaker media is fully available.\n\nThis incident is now resolved.",
"name": "[EU \u0026 US] Notetaker Media Unavailable",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e07:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:58\u003c/var\u003e PDT"
},
{
"code": "k8s58fv0bwk5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Scheduled Maintenance] US \u0026 EU - API v3 - Service Optimization",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}