Snapshot 15228
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "6h0239lmncz2",
"impact": "minor",
"message": "This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
"name": "PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:15\u003c/var\u003e UTC"
},
{
"code": "xrs61y7zhvb7",
"impact": "minor",
"message": "This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.\n\nWe appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/",
"name": "PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
},
{
"code": "yj1qhdn6ctlp",
"impact": "minor",
"message": "This incident has now been resolved.\n\nIf you are still experiencing issues, please ensure that the device has been completely restarted.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\nIf you experience other problems please report this via https://www.papercut.com/support/",
"name": "PaperCut Hive - some devices may show server or connection errors.",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - \u003cvar data-var='time'\u003e18:52\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "705ny507qt4p",
"impact": "minor",
"message": "This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
"name": "PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:40\u003c/var\u003e - \u003cvar data-var='time'\u003e05:10\u003c/var\u003e UTC"
},
{
"code": "g72frz97pv8z",
"impact": "major",
"message": "This incident has now been resolved.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.",
"name": "PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:46\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:51\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "79flntqmksvf",
"impact": "minor",
"message": "This incident has now been resolved.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/",
"name": "PaperCut Pocket/Hive - some users intermittently unable to release print jobs.",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e05:28\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "lh7lx0s1hjgy",
"impact": "minor",
"message": "This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully. \n\nWe know this may have been disruptive and appreciate your patience while we worked through it. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
"name": "PaperCut Hive - Some users are intermittently unable to release print jobs or experience intermittent loading in the Hive admin portal",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - \u003cvar data-var='time'\u003e11:52\u003c/var\u003e UTC"
},
{
"code": "mtw0dhjgb3z0",
"impact": "major",
"message": "This incident has now been fully resolved. We have confirmed that Scan to Google drive is operational via internal testing and reports from multiple customers.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
"name": "PaperCut Hive \u0026 PaperCut MF - Some users experiencing failures Scanning to Google Drive",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e15:29\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "x989s5x3l4gz",
"impact": "major",
"message": "This incident has been resolved.",
"name": "PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - \u003cvar data-var='time'\u003e23:45\u003c/var\u003e UTC"
},
{
"code": "rqrrm4pvgwgm",
"impact": "minor",
"message": "This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers.\n\nOur apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers.\n\nIf you experience other issues please report this via https://www.papercut.com/support/.",
"name": "PaperCut Hive \u0026 Pocket - Some customers may experience print job release failures in the US hosting region",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:34\u003c/var\u003e - \u003cvar data-var='time'\u003e20:05\u003c/var\u003e UTC"
},
{
"code": "fx9gwb6nh8rm",
"impact": "major",
"message": "Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.",
"name": "PaperCut Hive - users unable to log into devices",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "flvp813wzvfc",
"impact": "critical",
"message": "We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.",
"name": "PaperCut Hive \u0026 Pocket Outage",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "jm3k46nxtl22",
"impact": "minor",
"message": "A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.",
"name": "Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:53\u003c/var\u003e - \u003cvar data-var='time'\u003e18:13\u003c/var\u003e UTC"
},
{
"code": "gxdw91333pbb",
"impact": "major",
"message": "Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.",
"name": "PaperCut Hive \u0026 Pocket Cloud Pull Delivery degraded performance - UK hosting region",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:31\u003c/var\u003e - \u003cvar data-var='time'\u003e17:56\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "x6yj26kfg4cj",
"impact": "major",
"message": "This incident has now been fully resolved. See \u003ca href=\"https://www.papercut.com/support/known-issues/?id=PO-3872#ng\"\u003eKnown issue PO-3872\u003c/a\u003e for more information.\n\nIf you are still experiencing issues (after you have applied the workarounds listed here), and the license is still showing as expired, or you cannot successfully start the Application Server service, please reach out to us through https://www.papercut.com/support/\n\nOur apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.",
"name": "GES (licensing) issues with PaperCut NG \u0026 MF",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e03:13\u003c/var\u003e - \u003cvar data-var='time'\u003e05:23\u003c/var\u003e UTC"
},
{
"code": "c2l32wh8c742",
"impact": "major",
"message": "The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected.\n\nFrom analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.",
"name": "Intermittent PaperCut Hive \u0026 Pocket print release failures",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:07\u003c/var\u003e - \u003cvar data-var='time'\u003e19:36\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "k47s1rvqklrx",
"impact": "critical",
"message": "Cloudflare confirmed that a fix has been implemented and believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.\nThe PaperCut website is now functioning as expected.",
"name": "PaperCut website inaccessible due to Cloudflare outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e - \u003cvar data-var='time'\u003e15:31\u003c/var\u003e UTC"
},
{
"code": "xt91pmq3x5ms",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "PaperCut website inaccessible due to Cloudflare outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e - \u003cvar data-var='time'\u003e12:23\u003c/var\u003e UTC"
},
{
"code": "9lbk6cclsxr9",
"impact": "major",
"message": "This incident has been resolved.",
"name": "PaperCut Hive \u0026 Pocket Cloud Node- Degraded Performance",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "7s9x88hs9lnn",
"impact": "critical",
"message": "AWS services have been restored. PaperCut can confirm Mobility Print Cloud services are restored having been impacted by the AWS outage.",
"name": "Mobility Print Cloud Outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - \u003cvar data-var='time'\u003e12:35\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}