Snapshot 15229
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "0yxfn7m54rc8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Partial search unavailability",
"timestamp": "Sep \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:19\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CDT"
},
{
"code": "ymnkpnbzbvlc",
"impact": "minor",
"message": "Search availability is back to expected thresholds",
"name": "Partial search unavailability",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:04\u003c/var\u003e CDT"
},
{
"code": "hj26601r33lz",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Inaccurate product stock on category pages",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e18:14\u003c/var\u003e CDT"
},
{
"code": "qcmqqhllr14g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Webhooks Delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e02:55\u003c/var\u003e - \u003cvar data-var='time'\u003e04:01\u003c/var\u003e CDT"
},
{
"code": "dv7x33q49tc3",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Contact Center System Outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e04:15\u003c/var\u003e - \u003cvar data-var='time'\u003e10:42\u003c/var\u003e CDT"
},
{
"code": "b62hhlqyxzcs",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Unable to export Catalog using Modern Import/Export",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e17:09\u003c/var\u003e - \u003cvar data-var='time'\u003e18:14\u003c/var\u003e CDT"
},
{
"code": "d8x8s28ztttm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed email delivery to Microsoft-hosted inboxes",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:19\u003c/var\u003e - \u003cvar data-var='time'\u003e07:43\u003c/var\u003e CDT"
},
{
"code": "8rhkm8186ht4",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Search document updates delays in Control Panel and Storefront experience",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e18:43\u003c/var\u003e - \u003cvar data-var='time'\u003e21:05\u003c/var\u003e CDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "m12djrssxvb5",
"impact": "minor",
"message": "The issue has been fully mitigated, and users should no longer be affected.",
"name": "Search document updates delays in Control Panel experience.",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e07:16\u003c/var\u003e - \u003cvar data-var='time'\u003e07:44\u003c/var\u003e CDT"
},
{
"code": "55696klh24t4",
"impact": "none",
"message": "This incident has been resolved.",
"name": "B2B Ninja experiencing degradation in quote functionality",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:38\u003c/var\u003e - \u003cvar data-var='time'\u003e13:25\u003c/var\u003e CDT"
},
{
"code": "zvnr03sym366",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "B2B Ninja Add-To-Quote On Storefront Product Page timeouts",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e05:14\u003c/var\u003e - \u003cvar data-var='time'\u003e06:51\u003c/var\u003e CDT"
},
{
"code": "mmkc7chjzqhx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Single Sign-On (Microsoft) login issue for subset of stores",
"timestamp": "Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e01:56\u003c/var\u003e - \u003cvar data-var='time'\u003e02:25\u003c/var\u003e CDT"
},
{
"code": "qyknn90fn9nl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Availability Issues for Australian-hosted stores",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e19:35\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e CDT"
},
{
"code": "jsz44kw8k8nk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Response Times for Australia-hosted stores",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:01\u003c/var\u003e - \u003cvar data-var='time'\u003e05:31\u003c/var\u003e CDT"
},
{
"code": "3zzhvd3797yt",
"impact": "minor",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e CDT"
},
{
"code": "my8rbv0d8gcs",
"impact": "none",
"message": "The fix for this issue has been deployed to production and PayPal vaulting is working as expected.",
"name": "Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e CDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "pxr8tmvpp2l6",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Unable to Submit Quotes on B2B Ninja",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:11\u003c/var\u003e - \u003cvar data-var='time'\u003e15:45\u003c/var\u003e CDT"
},
{
"code": "0bjb2dnq0ky0",
"impact": "minor",
"message": "Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.",
"name": "Stalled catalog import/export",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e18:02\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:32\u003c/var\u003e CDT"
},
{
"code": "qlcqmsktvrxw",
"impact": "minor",
"message": "Commerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.",
"name": "Intermittent Availability Issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - \u003cvar data-var='time'\u003e18:09\u003c/var\u003e CDT"
},
{
"code": "wsvpld3fct6q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Paypal payment gateway reenabling itself on some checkouts",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:25\u003c/var\u003e - \u003cvar data-var='time'\u003e16:56\u003c/var\u003e CDT"
},
{
"code": "v53c0sydf8pb",
"impact": "major",
"message": "Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing",
"name": "Payment issues with Cybersource V2 provider",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:39\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:33\u003c/var\u003e CDT"
},
{
"code": "20t091f52t4p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Availability Issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e - \u003cvar data-var='time'\u003e19:04\u003c/var\u003e CDT"
},
{
"code": "h6r8l9pctb7m",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue impacting checkout on a subset of stores",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:54\u003c/var\u003e - \u003cvar data-var='time'\u003e22:30\u003c/var\u003e CDT"
},
{
"code": "vghz257rl8qx",
"impact": "none",
"message": "We identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user activity or changes made to the store.\nSome entries may continue to appear while we complete remediation. Store functionality, data, and security are not impacted, and no action is required.",
"name": "Unexpected Staff Action Logs",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:27\u003c/var\u003e - \u003cvar data-var='time'\u003e00:27\u003c/var\u003e CDT"
},
{
"code": "h932cx6cjfkp",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Issues with B2B Edition",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:01\u003c/var\u003e - \u003cvar data-var='time'\u003e17:31\u003c/var\u003e CDT"
},
{
"code": "xg4b9ks3qydp",
"impact": "minor",
"message": "Commerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.",
"name": "Issue with B2B Edition",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:08\u003c/var\u003e - \u003cvar data-var='time'\u003e11:23\u003c/var\u003e CDT"
},
{
"code": "1s218hlsq6hl",
"impact": "none",
"message": "Between 10:02 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront and API requests.",
"name": "Elevated HTTP 500 errors",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e CDT"
},
{
"code": "6rr1v4bshnks",
"impact": "none",
"message": "Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.",
"name": "Elevated error rate on Storefront for a subset of US stores",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:14\u003c/var\u003e - \u003cvar data-var='time'\u003e22:14\u003c/var\u003e CDT"
},
{
"code": "n2kz2b8rgcc1",
"impact": "minor",
"message": "This incident has now been resolved.",
"name": "Storefront Availability Issues for Subset of AU Stores",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:33\u003c/var\u003e - \u003cvar data-var='time'\u003e19:56\u003c/var\u003e CDT"
},
{
"code": "lsm49tz8dh7c",
"impact": "minor",
"message": "The email issue affecting B2B Ninja is resolved and quotes are sending normally again.\n\nQuotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as \"pending\" on the storefront.\n\nTo fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action.\n\nWe apologize for the disruption. If a quote still looks wrong after re-sending, contact support.",
"name": "B2B Ninja Quote emails are failing to send",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "hrvq4k6q7fz4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Search issues for some merchants using custom search integrations such as Klevu",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:58\u003c/var\u003e CDT"
},
{
"code": "1jpymb7zqyg6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Storefront Search Stability Issues for Subset of US Stores",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e - \u003cvar data-var='time'\u003e11:37\u003c/var\u003e CDT"
},
{
"code": "kf9sj90x8ff2",
"impact": "minor",
"message": "Meta CAPI event delivery has caught up and is no longer delayed.\n\nCommerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not seeing data loss.",
"name": "Meta API Latency Causing Delayed Meta CAPI Event Delivery",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:08\u003c/var\u003e CDT"
},
{
"code": "1w0zrlkgy00w",
"impact": "major",
"message": "Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly.\nPlease note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.",
"name": "Analytics Incident",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e22:57\u003c/var\u003e - \u003cvar data-var='time'\u003e22:57\u003c/var\u003e CDT"
},
{
"code": "m5fywcc0fzgv",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Storefront Search Issues for Subset of AU Stores",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:20\u003c/var\u003e - \u003cvar data-var='time'\u003e17:29\u003c/var\u003e CDT"
},
{
"code": "ys2mq9zcj9k7",
"impact": "minor",
"message": "This issue has now been resolved.",
"name": "Card payment issues for Bank of New Zealand provider (3DS)",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e01:25\u003c/var\u003e - \u003cvar data-var='time'\u003e01:47\u003c/var\u003e CDT"
},
{
"code": "k8vtqkfcn6jc",
"impact": "minor",
"message": "A fix for this issue has been rolled out to all stores.",
"name": "Issues changing currency on storefronts",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:57\u003c/var\u003e - \u003cvar data-var='time'\u003e15:12\u003c/var\u003e CDT"
},
{
"code": "mgmtjwfmpk41",
"impact": "minor",
"message": "A fix has been deployed and exports are now completing normally.",
"name": "Some exports stalling",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - \u003cvar data-var='time'\u003e10:21\u003c/var\u003e CDT"
},
{
"code": "sw0gj56v46hf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Meta Outage Causing Disruption to Meta CAPI Integrations",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:58\u003c/var\u003e - \u003cvar data-var='time'\u003e10:35\u003c/var\u003e CDT"
},
{
"code": "4k96sdr98jtm",
"impact": "minor",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.",
"name": "Storefront Availability Issues for Small Subset of US Stores",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e CDT"
},
{
"code": "p9dp7pgs0ky1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:53\u003c/var\u003e - \u003cvar data-var='time'\u003e20:59\u003c/var\u003e CDT"
},
{
"code": "bqlx4skrh2vc",
"impact": "minor",
"message": "Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.",
"name": "Elevated errors on a subset of stores",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e CDT"
},
{
"code": "9p7k7hqsxhr5",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Storefront availability Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e22:05\u003c/var\u003e CDT"
},
{
"code": "1bh7qt4gggtj",
"impact": "minor",
"message": "Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.",
"name": "Temporary Issues with Product Filters for Subset of Stores",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e CDT"
},
{
"code": "lwyylxv6zxvy",
"impact": "none",
"message": "At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.",
"name": "Product details not rendering on some product pages",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e CDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "kfyll7pmqcs0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Merchants are unable to completely disable B2B for store",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:58\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e CDT"
},
{
"code": "27vstmkd1wrc",
"impact": "none",
"message": "Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.",
"name": "Elevated errors for a subset of stores",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e CDT"
},
{
"code": "kbyqmg6tjm16",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Availability Issues",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e02:14\u003c/var\u003e - \u003cvar data-var='time'\u003e02:20\u003c/var\u003e CDT"
},
{
"code": "6jmspxjxlrrb",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "B2B outbound email delivery issue",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:52\u003c/var\u003e - \u003cvar data-var='time'\u003e20:17\u003c/var\u003e CDT"
},
{
"code": "v6nnlkn17fgh",
"impact": "minor",
"message": "At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.",
"name": "Elevated error rate",
"timestamp": "May \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CDT"
},
{
"code": "jvlggm0jbvgm",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Missing Data in Analytics Reports",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e - \u003cvar data-var='time'\u003e09:04\u003c/var\u003e CDT"
},
{
"code": "rmlg1n244gm3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Missing Data in Analytics Reports",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:18\u003c/var\u003e CDT"
},
{
"code": "lpgbrnqqy3vy",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Availability Issues",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e22:39\u003c/var\u003e - May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e CDT"
},
{
"code": "cdzmdpkq0wdr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "B2B Ninja quotes page appears blank",
"timestamp": "May \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:41\u003c/var\u003e - \u003cvar data-var='time'\u003e23:26\u003c/var\u003e CDT"
},
{
"code": "257971jf3c4x",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Custom Phone Numbers preventing Shoppers from signing up",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:12\u003c/var\u003e - \u003cvar data-var='time'\u003e14:08\u003c/var\u003e CDT"
},
{
"code": "k6qjkg7rnggl",
"impact": "none",
"message": "This incident is resolved.",
"name": "Some storefronts using Meta Pixel producing a higher rate of errors",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e CDT"
},
{
"code": "4jnyrpkkkrpc",
"impact": "minor",
"message": "A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.",
"name": "Payment capture failures",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e CDT"
},
{
"code": "4pcn3pqslxbw",
"impact": "none",
"message": "Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.",
"name": "Availability Issue",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:09\u003c/var\u003e - \u003cvar data-var='time'\u003e12:09\u003c/var\u003e CDT"
},
{
"code": "kc7xsfb13c98",
"impact": "none",
"message": "Commerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are fully operational.",
"name": "Availability Issue",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e10:15\u003c/var\u003e CDT"
},
{
"code": "0g2xwx8zrymt",
"impact": "minor",
"message": "A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.",
"name": "Some pricing rules not applying as expected",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:37\u003c/var\u003e - May \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:35\u003c/var\u003e CDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "53n83rxwbrgd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed Data in Analytics Reports",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:18\u003c/var\u003e CDT"
},
{
"code": "6xs6fr6rh9g0",
"impact": "none",
"message": "Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.",
"name": "Intermittent Availability Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:44\u003c/var\u003e - \u003cvar data-var='time'\u003e18:44\u003c/var\u003e CDT"
},
{
"code": "x6kpck42jdbx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Response Times",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e10:14\u003c/var\u003e CDT"
},
{
"code": "z1dsklkqylzj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed Data in Analytics Reports",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - \u003cvar data-var='time'\u003e10:07\u003c/var\u003e CDT"
},
{
"code": "pr4lzlx2j0hb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Data processing delay in Analytics reports",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:38\u003c/var\u003e - \u003cvar data-var='time'\u003e10:48\u003c/var\u003e CDT"
},
{
"code": "xj70zvj28v8g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "401 Errors for Installed Applications",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e06:49\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e CDT"
},
{
"code": "c93y47pwzhmz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Elevated Response Times",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e19:46\u003c/var\u003e - \u003cvar data-var='time'\u003e20:39\u003c/var\u003e CDT"
},
{
"code": "00yy8vys60q4",
"impact": "none",
"message": "On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.",
"name": "Homepage Content Display Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e CDT"
},
{
"code": "9f52sj49wydf",
"impact": "minor",
"message": "Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.",
"name": "B2B Customer Login Degraded",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:59\u003c/var\u003e - \u003cvar data-var='time'\u003e11:27\u003c/var\u003e CDT"
},
{
"code": "x2th645b9n7r",
"impact": "none",
"message": "External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores",
"name": "PayPal Commerce Platform 3DS popup infinite loading issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:53\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e CDT"
},
{
"code": "xscpt7g9g4fg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increase in 401 status responses to Storefront GraphQL API",
"timestamp": "Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e - \u003cvar data-var='time'\u003e11:20\u003c/var\u003e CDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "d25fp2y7bx9h",
"impact": "minor",
"message": "This issue has been resolved and all systems are fully operational.",
"name": "Issue with Catalysts/Makeswift builder",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e - \u003cvar data-var='time'\u003e15:02\u003c/var\u003e CDT"
},
{
"code": "b4pg2f3dqrqj",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Issue with new quotes in B2B edition",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:28\u003c/var\u003e - \u003cvar data-var='time'\u003e07:01\u003c/var\u003e CDT"
},
{
"code": "wr8g564s0fk2",
"impact": "none",
"message": "Commerce engineers observed an availability issue with a subset of stores beginning at approximately 10:30 AM UTC, which caused some storefront requests to fail. The issue was resolved at 11:15 AM UTC and all services are fully operational.",
"name": "Availability Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:46\u003c/var\u003e - \u003cvar data-var='time'\u003e17:46\u003c/var\u003e CST"
},
{
"code": "7mccxswgb43r",
"impact": "minor",
"message": "Commerce Engineers have resolved the delay with Meta CAPI event delivery caused by the Meta Marketing API incident. Event processing has returned to normal rates, and backlog for affected stores has been cleared.",
"name": "Meta CAPI event delivery delays",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e CST"
},
{
"code": "lxz4sdbv7gtn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Response Times",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e - \u003cvar data-var='time'\u003e14:31\u003c/var\u003e CST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "myz04v89njqj",
"impact": "minor",
"message": "BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:29 UTC, which caused some storefront and API requests to fail. Storefront errors were mitigated at 00:32 UTC. The issue was resolved for API requests at 01:00 UTC and all services are fully operational.",
"name": "Elevated Response Times",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:47\u003c/var\u003e - \u003cvar data-var='time'\u003e19:38\u003c/var\u003e CST"
},
{
"code": "ltqrrs6q6ly4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Delivery Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:50\u003c/var\u003e - \u003cvar data-var='time'\u003e19:05\u003c/var\u003e CST"
},
{
"code": "2zv2ptnvnm8m",
"impact": "minor",
"message": "BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.",
"name": "Elevated Response Times in US",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e22:56\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e06:31\u003c/var\u003e CST"
},
{
"code": "qkznlsfpdyn4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Response Times in EU region",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e05:33\u003c/var\u003e - \u003cvar data-var='time'\u003e05:55\u003c/var\u003e CST"
},
{
"code": "g2s917zmmdr8",
"impact": "none",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:18 UTC. Action was taken and error rates returned to normal at 16:22 UTC. All systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CST"
},
{
"code": "ztn1fg3vymb2",
"impact": "none",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores on both storefronts and control panels starting at 16:25 UTC. Action was taken and error rates returned to normal at 16:41 UTC. All systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e CST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "4pqxfz4r9cd9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Data processing delay in Analytics report",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e09:09\u003c/var\u003e - \u003cvar data-var='time'\u003e10:20\u003c/var\u003e CST"
},
{
"code": "gmcnn12xwtrj",
"impact": "critical",
"message": "The issue with our support center has been resolved.",
"name": "Phone and Chat Support Offline",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e21:59\u003c/var\u003e - \u003cvar data-var='time'\u003e22:27\u003c/var\u003e CST"
},
{
"code": "bw1gz1nmdzqt",
"impact": "minor",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:10 UTC. Action was taken and error rates returned to normal at 21:58 UTC. All systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e16:27\u003c/var\u003e CST"
},
{
"code": "pgpfc87grkhw",
"impact": "none",
"message": "Commerce engineers identified substantially slower checkout page response times for a subset of stores from approximately 11:30 to 16:00 UTC. The issue has been resolved and all systems are fully operational.",
"name": "Slow checkout response times for a subset of stores",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e CST"
},
{
"code": "c6wlgc72jpjx",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Elevated Error Rates when Connecting UPS Live Quotes",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e14:04\u003c/var\u003e CST"
},
{
"code": "sl9681jc4dn9",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Phone and Chat Systems Offline",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:26\u003c/var\u003e - \u003cvar data-var='time'\u003e07:34\u003c/var\u003e CST"
},
{
"code": "vwdn50gptslm",
"impact": "major",
"message": "This has been resolved.",
"name": "Issues with Technical Support Chat Queues",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e03:50\u003c/var\u003e - \u003cvar data-var='time'\u003e17:17\u003c/var\u003e CST"
},
{
"code": "k39dwz8drlhq",
"impact": "minor",
"message": "Commerce engineers were alerted to an issue with Catalyst checkouts at 15:14 UTC. The issue was resolved at 16:20 UTC and all systems are fully operational.",
"name": "Issue impacting Catalyst Checkouts",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e10:49\u003c/var\u003e CST"
},
{
"code": "g4znqq3kpchw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "B2B Merchant Login",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:38\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e CST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-06:00",
"time_zone": "Central Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-06:00",
"months": [
{
"incidents": [
{
"code": "bc7b0pdnk8x9",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent Availability Issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e05:41\u003c/var\u003e - \u003cvar data-var='time'\u003e08:18\u003c/var\u003e CST"
},
{
"code": "72lsqnvtn19y",
"impact": "none",
"message": "Commerce engineers have identified the issue and rolled out a fix for it, we have verified the functionality has been restored.",
"name": "Cannot reach checkout payment step",
"timestamp": "Dec \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:21\u003c/var\u003e CST"
},
{
"code": "r0gs1bsj2qzq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Failed GraphQL Logins",
"timestamp": "Dec \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CST"
},
{
"code": "j27c3kgzxllj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Payments with Authorize.net",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - \u003cvar data-var='time'\u003e09:55\u003c/var\u003e CST"
},
{
"code": "3nxzfkjgbgfj",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Stores unavailable - 500 error on storefront",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:57\u003c/var\u003e - \u003cvar data-var='time'\u003e03:21\u003c/var\u003e CST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "k8kg57vmf0wx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Data processing delay in Analytics report",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - \u003cvar data-var='time'\u003e17:24\u003c/var\u003e CST"
},
{
"code": "s096gyvqjzg6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Response Times",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:19\u003c/var\u003e - \u003cvar data-var='time'\u003e13:41\u003c/var\u003e CST"
},
{
"code": "05zthqbc9fyd",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Intermittent 500 errors on a subset of stores",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:28\u003c/var\u003e - \u003cvar data-var='time'\u003e09:33\u003c/var\u003e CST"
},
{
"code": "tz88zhrn80bc",
"impact": "minor",
"message": "BigCommerce engineers were alerted to elevated storefront errors starting around 15:35 UTC. The issue was resolved at 17:05 UTC and all systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:20\u003c/var\u003e - \u003cvar data-var='time'\u003e11:24\u003c/var\u003e CST"
},
{
"code": "mzckl2y7f6vv",
"impact": "minor",
"message": "Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 18:49 UTC. Action was taken and error rates returned to normal at 19:05 UTC. All systems are fully operational.",
"name": "Intermittent Availability Issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:59\u003c/var\u003e - \u003cvar data-var='time'\u003e13:28\u003c/var\u003e CST"
},
{
"code": "lr7qt6b0p39g",
"impact": "minor",
"message": "BigCommerce engineers were notified of an issue causing HTTP 503 errors over the API at approximately 11:57 UTC. A fix completed rolling out at 17:27 UTC and we no longer observed HTTP 503 errors over the API and all systems are fully operational.",
"name": "Elevated 503 Errors on API and Storefront",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e06:23\u003c/var\u003e - \u003cvar data-var='time'\u003e11:59\u003c/var\u003e CST"
},
{
"code": "hwllwzmyfdzm",
"impact": "major",
"message": "BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.",
"name": "Order Webhook Delivery issue in APAC region",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e10:11\u003c/var\u003e CST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "y15448rvjlr2",
"impact": "critical",
"message": "Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.",
"name": "Merchants can't login to their Control Panel",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e - \u003cvar data-var='time'\u003e14:40\u003c/var\u003e CDT"
},
{
"code": "dj0zfvjjm164",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Search Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:43\u003c/var\u003e - \u003cvar data-var='time'\u003e13:59\u003c/var\u003e CDT"
},
{
"code": "ztk1wfsscl76",
"impact": "minor",
"message": "All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.",
"name": "SMS 2FA Disruption Due to Twilio Outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e04:57\u003c/var\u003e - \u003cvar data-var='time'\u003e21:52\u003c/var\u003e CDT"
},
{
"code": "pg36ykrf43v9",
"impact": "minor",
"message": "Commerce engineers observed an elevated error rate affecting a subset of stores beginning at 21:40 UTC. Action was taken and at 21:55 error rates have returned to normal.",
"name": "Intermittent Availability Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - \u003cvar data-var='time'\u003e17:25\u003c/var\u003e CDT"
},
{
"code": "gjgws259bm1g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issues with completing checkout",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:05\u003c/var\u003e - \u003cvar data-var='time'\u003e07:55\u003c/var\u003e CDT"
},
{
"code": "x6zcmrfvv2g6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Payments with Paypal",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:58\u003c/var\u003e - \u003cvar data-var='time'\u003e10:40\u003c/var\u003e CDT"
},
{
"code": "4b2hbqghtbj7",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Webhooks delayed",
"timestamp": "Oct \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e10:41\u003c/var\u003e CDT"
},
{
"code": "njk88ttxdc8r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "B2B Edition API account creation issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:26\u003c/var\u003e - \u003cvar data-var='time'\u003e18:59\u003c/var\u003e CDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-05:00",
"time_zone": "Central Time (US \u0026 Canada)"
}
]
}