BigCommerce

bigcommerce.com

We monitor the subprocessor list BigCommerce publishes, which we last checked on Nov 11, 2026, but have not read any entries from it. A reading from Nov 11, 2026 is being checked. 3 tracked vendors name BigCommerce as a subprocessor, including Iron Mountain, Relay Commerce and Runa.

Subprocessors

None extracted.

Web TechnologiesCSV · Atom

BigCommerce's homepage made 139 requests to 2 domains, and 1 service controlled by another company.

Advertising (1): usually detected as Advertising: Google Cloud

1 third party by category: Advertising 1

Third parties 1 · 1 request
Google Cloud fonts.googleapis.com <1% of the page's requests 1
First party 1 · 138 requests
BigCommerce BigCommerce Cloudflare Emotion Google Font API HSTS HTTP/3 Makeswift Next.js 15.5.21 Open Graph Radix UI React Sentry Vercel Vercel Speed Insights 1.2.0 Webpack 99% of the page's requests 138

1 tracked company loaded by the homepage is not in BigCommerce's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV · Atom

3 companies

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as BigCommerce's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 major)Aug 26: 2 incidents (1 minor, 1 no impact stated)Aug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 no impact stated)Sep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: 1 incident (1 critical)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: 1 incident (1 minor)Sep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 major)Sep 24: no incident reportedSep 25: no incident reportedSep 26: 1 incident (1 minor)Sep 27: 1 incident (1 minor)Sep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: 1 incident (1 no impact stated)Oct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: 2 incidents (1 major, 1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: 1 incident (1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 2 incidents (2 minor)Oct 13: no incident reportedOct 14: 4 incidents (3 minor, 1 no impact stated)Oct 15: 1 incident (1 minor)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 minor)Oct 21: no incident reportedOct 22: 1 incident (1 minor)Oct 23: no incident reportedOct 24: 2 incidents (1 minor, 1 no impact stated)Oct 25: no incident reportedOct 26: 1 incident (1 major)Oct 27: 2 incidents (1 major, 1 minor)Oct 28: 1 incident (1 minor)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: 1 incident (1 no impact stated)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 34 incidents in 90 days
  • 7 major or critical
  • 1 h 29 min typical time to resolve
  • 6 h 27 min longest major
BeganIncidentImpactLasted
Some products are not searchable in Storefrontno impact stated1 h 51 min
High Rate of Cloudflare Challenge Pagesminor43 h 17 min
Degraded search availability across the platformminor1 h 5 min
Bolt payments are currently failingmajor2 h 11 min
Some Android shoppers on headless storefronts may be unable to reach checkoutmajor2 h 10 min
Search availability reduced and latency increasedminor3 h 12 min
Delays in Real-Time Event Processingno impact stated14 min
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of storesminor7 h 32 min

Incidents per month

0 10 20 Dec 2025: 5 incidents (1 critical, 1 major, 2 minor, 1 no impact stated) · typical time to resolve 24 min Jan 2026: 9 incidents (1 critical, 2 major, 5 minor, 1 no impact stated) · typical time to resolve 1 h 11 min Feb 2026: 6 incidents (4 minor, 2 no impact stated) · typical time to resolve 7 h 35 min Mar 2026: 5 incidents (4 minor, 1 no impact stated) · typical time to resolve 2 h 44 min Apr 2026: 11 incidents (7 minor, 4 no impact stated) · typical time to resolve 2 h May 2026: 15 incidents (3 major, 7 minor, 5 no impact stated) · typical time to resolve 48 min Jun 2026: 16 incidents (2 major, 13 minor, 1 no impact stated) · typical time to resolve 47 min Jul 2026: 13 incidents (2 major, 6 minor, 5 no impact stated) · typical time to resolve 4 h 30 min Aug 2026: 8 incidents (1 major, 5 minor, 2 no impact stated) · typical time to resolve 30 min Sep 2026: 8 incidents (1 critical, 2 major, 4 minor, 1 no impact stated) · typical time to resolve 2 h 22 min Oct 2026: 20 incidents (3 major, 14 minor, 3 no impact stated) · typical time to resolve 1 h 29 min Nov 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 51 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Storefront18
Control Panel6
API & Webhooks3
Checkout & Payment Processing3
Client Portal1
Email1
Reporting & Analytics1
Support Center1

As BigCommerce's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for BigCommerce's site

BigCommerce transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/bigcommerce"><img src="https://thirdpartyindex.com/badge/bigcommerce.svg" alt="BigCommerce transparency rating on Third Party Index" height="20"></a>
[![BigCommerce transparency rating on Third Party Index](https://thirdpartyindex.com/badge/bigcommerce.svg)](https://thirdpartyindex.com/vendors/bigcommerce)