Snapshot 15271
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "896bdjp7ldkg",
"impact": "minor",
"message": "Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.",
"name": "Data dips in SEI-Video on 29th September, 2026.",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e UTC"
},
{
"code": "8gw4145d1pf6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure and Scaling Activity",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "2q9mrslnbjdy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure and Scaling Activity",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "96tw9v7dk70m",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance Activity for Platform and Application Services",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e UTC"
},
{
"code": "r7g6rg9s1t6f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure and Capacity Changes",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "jyvcwjqsn0gm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e23:18\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:11\u003c/var\u003e UTC"
},
{
"code": "sjnj64b5dzxb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure Updates",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "gkqw9vd3bkb4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Conviva - Emergency Infrastructure and Capacity Changes",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "dwgn2bfkr9yv",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Historical Data dip between 5:34 - 5:44 UTC on Sep 12",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - \u003cvar data-var='time'\u003e23:54\u003c/var\u003e UTC"
},
{
"code": "g0sk6phmmhqr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Conviva - Scale-Up Activity Start for High Traffic Volume Event",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "3t8p9cmq361x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure updates",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "58bqgzp7m4q1",
"impact": "minor",
"message": "All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.",
"name": "VSI Video Metrics Anomaly",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:17\u003c/var\u003e - \u003cvar data-var='time'\u003e03:54\u003c/var\u003e UTC"
},
{
"code": "cxc6pxwb7j6p",
"impact": "none",
"message": "VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.",
"name": "VSI-Video data gap from 10:30 - 10:47 UTC on Sep 7th, 2026",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:40\u003c/var\u003e UTC"
},
{
"code": "mrzn6xc8r1xz",
"impact": "minor",
"message": "VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.",
"name": "Video data delay in Pulse",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:17\u003c/var\u003e UTC"
},
{
"code": "wk2c30blwjcj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Conviva - Emergency Conviva Platform Scaling Activity",
"timestamp": "Sep \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "d9gd4lszgwvs",
"impact": "minor",
"message": "This incident has been Resolved. We will be performing repair on the Historical data.",
"name": "vDPI - Live and Historical",
"timestamp": "Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:18\u003c/var\u003e - \u003cvar data-var='time'\u003e21:55\u003c/var\u003e UTC"
},
{
"code": "z13bks9zwmm8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Notification for Infrastructure and Application Services",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "xk5pm9m09mpn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure and Application Services",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "ybd7dbqt8p62",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Infrastructure and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "j9mm2r5sy93g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance Notification for Software and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "h2hjth6m1nrd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Conviva Pre-Scheduled Maintenance Notification for Infrastructure and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "t19bqvqvg6dm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "gxf22wd0l8qm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "rygzxq30fcp2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "9h5446s77vxs",
"impact": "none",
"message": "This incident has been resolved.",
"name": "VSI Historical Data Gap",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e07:05\u003c/var\u003e UTC"
},
{
"code": "yk4drc9bp6h7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "pgt1p743tmx4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Conviva Critical Incident Awareness Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e00:41\u003c/var\u003e - \u003cvar data-var='time'\u003e00:52\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "m2bpk36svjj5",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VSI Real Time Data Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:24\u003c/var\u003e - \u003cvar data-var='time'\u003e12:47\u003c/var\u003e UTC"
},
{
"code": "f61h8dg16jnf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "fgx7wp9rb6rg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "237n4m8sw77d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance Activity for Application Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e UTC"
},
{
"code": "j3d4lq50bs1v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "cl453h94332g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "qd5s043r89ly",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform Capacity Scaleup",
"timestamp": "Jul \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "fg2zptlyr83h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DPI - Historical Data Dip 2nd July - UTC 8:27 to UTC 8:55",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e19:01\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "nb1vj5tc48w4",
"impact": "minor",
"message": "Pulse login services are fully restored.",
"name": "Login Issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e21:46\u003c/var\u003e - \u003cvar data-var='time'\u003e22:41\u003c/var\u003e UTC"
},
{
"code": "j215vl3db8yn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "5lyvrdr6n942",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "rhx31dl5hhj6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:06\u003c/var\u003e - \u003cvar data-var='time'\u003e20:03\u003c/var\u003e UTC"
},
{
"code": "lk8lbjgyvbbq",
"impact": "minor",
"message": "This data gap has been restored now and the system is working as expected since 20:28 UTC",
"name": "Historical",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e - \u003cvar data-var='time'\u003e20:56\u003c/var\u003e UTC"
},
{
"code": "tppzxk8n6tvq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:03\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
},
{
"code": "hhqwvwwd2dwr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VSI Data Dip",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:01\u003c/var\u003e - \u003cvar data-var='time'\u003e19:31\u003c/var\u003e UTC"
},
{
"code": "ybsxj9k8bcbd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "vr6d3ydr9j8f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "yjp09gvkd10h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "qsqvy8ym2rrd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Live and Historical",
"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e20:20\u003c/var\u003e - May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e05:05\u003c/var\u003e UTC"
},
{
"code": "l8j4dz23gpbg",
"impact": "minor",
"message": "The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress",
"name": "DPI Service Degradation",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e UTC"
},
{
"code": "krl4sqp7f4hr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "p90mdlt3pdq8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Pulse Historical Data Delay",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e UTC"
},
{
"code": "g5n5xsgk2mgw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:02\u003c/var\u003e UTC"
},
{
"code": "n1t1r0z4dxz5",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Pulse Historical Data Delay",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e15:44\u003c/var\u003e UTC"
},
{
"code": "7mcymb6vnbzs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e12:51\u003c/var\u003e UTC"
},
{
"code": "mntz0hxz663p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "cm9s6qpvty4x",
"impact": "major",
"message": "The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours",
"name": "Pulse Metris Anomaly",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e02:18\u003c/var\u003e - \u003cvar data-var='time'\u003e04:50\u003c/var\u003e UTC"
},
{
"code": "k6hbm4bf6vrc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VSI Services Degraded - Data Dip",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e02:28\u003c/var\u003e - \u003cvar data-var='time'\u003e17:32\u003c/var\u003e UTC"
},
{
"code": "d8cx2c6015pp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "d6jhbknxm9bb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "4hcpfs8rjtt1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Conviva Scheduled Maintenance Activity for Platform.",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "kx1vg7f55m9v",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Real-Time and Historical Data Delay",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e03:53\u003c/var\u003e UTC"
},
{
"code": "hp7l8zny6b7y",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Real-Time and Historical Data Delay",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e11:55\u003c/var\u003e - \u003cvar data-var='time'\u003e12:50\u003c/var\u003e UTC"
},
{
"code": "t4669xlyvr6n",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:59\u003c/var\u003e - \u003cvar data-var='time'\u003e11:29\u003c/var\u003e UTC"
},
{
"code": "231msrn0055h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "vpgmkhqzhkyv",
"impact": "minor",
"message": "VSI historical data is stable and operational. We are gathering details on data recovery for the impacted period from April 14 ~ 2:20 UTC to 2:47 UTC. We will continue monitoring the systems.",
"name": "Historical",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e02:50\u003c/var\u003e - \u003cvar data-var='time'\u003e02:54\u003c/var\u003e UTC"
},
{
"code": "z1cnvg1rf2qk",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e02:35\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e UTC"
},
{
"code": "rd70xpj1gwcq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "tmmc8hymt5vr",
"impact": "minor",
"message": "The issue has been mitigated and Session Timeline data should be accessible as expected.",
"name": "VSI Viewer Module Intermittent Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "nxf4kv270h7b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VSI — Under Monitoring, No Current Impact",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:05\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:23\u003c/var\u003e UTC"
},
{
"code": "mn5bdkjl8qdc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "fwr146b3kt4p",
"impact": "minor",
"message": "Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page",
"name": "VSI Services Degraded",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e22:41\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e01:30\u003c/var\u003e UTC"
},
{
"code": "8srwlm993wx2",
"impact": "minor",
"message": "Backfill has been completed and the data gaps are no longer visible",
"name": "VSI - Historical data gap on march 13th between 10:00 –12:00 UTC",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:01\u003c/var\u003e UTC"
},
{
"code": "vc92j1ywvr1q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "9xblmxhnnwhp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "203pdbbvz0qr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "lczd3lmj4bv3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Important Pulse Update: Required One-Time Re-login on February 10th 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "w4zd0lx6scl5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Important Pulse Update: Required One-Time Re-login on February 10th 2026",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:47\u003c/var\u003e UTC"
},
{
"code": "qcry3nhrlfks",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:24\u003c/var\u003e - \u003cvar data-var='time'\u003e01:59\u003c/var\u003e UTC"
},
{
"code": "5dx9vyf3snl7",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e01:15\u003c/var\u003e - \u003cvar data-var='time'\u003e02:05\u003c/var\u003e UTC"
},
{
"code": "jnmdjw7xp11x",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Historical",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:18\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "gkd23s0qb00n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "swyvhql9ghp0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DPI service degradation.",
"timestamp": "Jan \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:57\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:12\u003c/var\u003e UTC"
},
{
"code": "4p0qycrz4ptv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "v3h1n2ts7zbb",
"impact": "minor",
"message": "We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.",
"name": "VSI - Historical data discrepancy",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e04:46\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e23:36\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "trr9k99tqcvx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VSI: Spike in Metrics",
"timestamp": "Dec \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:57\u003c/var\u003e - \u003cvar data-var='time'\u003e15:16\u003c/var\u003e UTC"
},
{
"code": "36c9f2cqq824",
"impact": "minor",
"message": "The data repair has been completed successfully.",
"name": "VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.",
"timestamp": "Dec \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e05:19\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
},
{
"code": "rykvnyx2nt8h",
"impact": "minor",
"message": "This Incident has been resolved.",
"name": "Conviva Critical Incident Awareness Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:57\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:36\u003c/var\u003e UTC"
},
{
"code": "ct8g5b1w300t",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e15:24\u003c/var\u003e UTC"
},
{
"code": "p1fr75h8kvpt",
"impact": "minor",
"message": "This incident has been resolved. We are beginning repair for the dips in Pulse. This will take ~20 hours.",
"name": "Data dips in VSI Trends",
"timestamp": "Dec \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e UTC"
},
{
"code": "8wnl9t21qpc4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "h2671sx8zmcg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "9lrfljrvhntr",
"impact": "minor",
"message": "API is back to full functionality",
"name": "Conviva API 500 response",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e UTC"
},
{
"code": "mkstp5f53sbj",
"impact": "minor",
"message": "This issue is now resolved",
"name": "API errors with 500 response code",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e - \u003cvar data-var='time'\u003e14:45\u003c/var\u003e UTC"
},
{
"code": "dvqtf8jdtmx0",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Historical",
"timestamp": "Nov \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:11\u003c/var\u003e UTC"
},
{
"code": "1ts4wh5pp30g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "0nts8800cjst",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DPI Data gap",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e02:54\u003c/var\u003e - \u003cvar data-var='time'\u003e07:10\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "28s6zfzxmzwv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - \u003cvar data-var='time'\u003e11:18\u003c/var\u003e UTC"
},
{
"code": "lygskt65l3j2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "233fv9b8kr56",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Activity for Platform and Application Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "xs00r36ntz9p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance Activity for Video Streaming Insights Services",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}