Snapshot 15276
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "6yvgzbwdlrw4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:55\u003c/var\u003e PDT"
},
{
"code": "tljjl1rt0x9x",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Third party integration events latency impacting some customers",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:35\u003c/var\u003e PDT"
},
{
"code": "38jqgmv47t3r",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Heap Connect Sync Delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:39\u003c/var\u003e - \u003cvar data-var='time'\u003e21:19\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "8874hgg7gpcc",
"impact": "minor",
"message": "Our monitoring shows that all syncs are still operating normally,\nand no remaining customer should observe staleness issues at this time.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e06:42\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e05:56\u003c/var\u003e PDT"
},
{
"code": "f052fvdvf2wm",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e07:32\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:03\u003c/var\u003e PDT"
},
{
"code": "pmlj8b229tlg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data (US)",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e - \u003cvar data-var='time'\u003e15:59\u003c/var\u003e PDT"
},
{
"code": "3zyr4t2v63g0",
"impact": "minor",
"message": "This incident has been resolved",
"name": "US connect customers: possibility of stale data",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e - \u003cvar data-var='time'\u003e23:39\u003c/var\u003e PDT"
},
{
"code": "0jgfpsl2rqkz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "EU hosted | Heap Charts and Dashboards results not loading",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e03:34\u003c/var\u003e - \u003cvar data-var='time'\u003e07:44\u003c/var\u003e PDT"
},
{
"code": "rcprrx34s925",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:39\u003c/var\u003e - \u003cvar data-var='time'\u003e19:39\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "m9j66f75f142",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Temporary Data Latency - Investigating",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:32\u003c/var\u003e PDT"
},
{
"code": "vcq0v8f7w9xn",
"impact": "none",
"message": "This incident has been resolved",
"name": "Connect Sync Delays",
"timestamp": "Jul \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:06\u003c/var\u003e - \u003cvar data-var='time'\u003e10:06\u003c/var\u003e PDT"
},
{
"code": "bd2qbjc983pd",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some US Connect customers may be impacted by delays in data lake ingestion",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e23:34\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:06\u003c/var\u003e PDT"
},
{
"code": "5y9nbr6kkyj3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some US customers may experience PA query failures in the app.",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e22:56\u003c/var\u003e PDT"
},
{
"code": "f7fgpj6w5dzd",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Dashboard and Chart loading issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e06:54\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e05:49\u003c/var\u003e PDT"
},
{
"code": "3c0m0n5jpyvw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Temporary Data Latency",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:37\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:11\u003c/var\u003e PDT"
},
{
"code": "gkgz3v48yh7h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Slow Queries",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:50\u003c/var\u003e PDT"
},
{
"code": "58rj7wl1gynr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Live view maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "jg1rx78c215w",
"impact": "minor",
"message": "Latency has recovered for all components. No data was lost.\nConnect syncs will sync the latest data on the next regularly scheduled sync.\nWe will continue to monitor.",
"name": "Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.",
"timestamp": "Jun \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:10\u003c/var\u003e - \u003cvar data-var='time'\u003e17:36\u003c/var\u003e PDT"
},
{
"code": "56hxytzb0vx3",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Customers with multiple environments or saved properties are experiencing loading latency",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - \u003cvar data-var='time'\u003e23:58\u003c/var\u003e PDT"
},
{
"code": "gpsbvtwtjgdk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "EU customers may be experiencing slightly longer-than-normal query times",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e02:54\u003c/var\u003e - \u003cvar data-var='time'\u003e12:49\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "qxlf82cty1mz",
"impact": "maintenance",
"message": "The maintenance is completed",
"name": "[Scheduled] Connect Syncs Scheduled Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:31\u003c/var\u003e PDT"
},
{
"code": "yjhrt8lkfmty",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Sync Delays (Bigquery)",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e05:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:32\u003c/var\u003e PDT"
},
{
"code": "10jvxyqxmwwk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Query failures impacting some customers in EU",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e05:35\u003c/var\u003e - \u003cvar data-var='time'\u003e07:51\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ks5077bzg2jw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e07:11\u003c/var\u003e - \u003cvar data-var='time'\u003e14:03\u003c/var\u003e PDT"
},
{
"code": "jtsz7v7k1903",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Temporary Data Latency - Investigating",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e13:36\u003c/var\u003e - \u003cvar data-var='time'\u003e15:39\u003c/var\u003e PDT"
},
{
"code": "3qy3vqn1cmn3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e02:30\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "twt427blw75s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data (EU Only)",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e PDT"
},
{
"code": "ttz7yq2vcz33",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "Customers having to re-login in to Heap",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:17\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e07:09\u003c/var\u003e PDT"
},
{
"code": "nw072gctwgdh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e02:45\u003c/var\u003e PDT"
},
{
"code": "4hnwnb6lsxwl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e02:30\u003c/var\u003e PDT"
},
{
"code": "kg38hlm1vd8d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e02:30\u003c/var\u003e PDT"
},
{
"code": "zn8mj4bnhr0g",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "We are currently experiencing delays in 3rd party integrations events being available in the app",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e - \u003cvar data-var='time'\u003e13:35\u003c/var\u003e PDT"
},
{
"code": "84zlv6j0gzzf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some customers may be experiencing errors when running queries",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e - \u003cvar data-var='time'\u003e10:54\u003c/var\u003e PDT"
},
{
"code": "x74y91vbtxmy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Partial service disruption for some Heap/PA customers",
"timestamp": "Mar \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - \u003cvar data-var='time'\u003e20:56\u003c/var\u003e PDT"
},
{
"code": "08cpm1d38770",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Some customers with Session Replay may be experiencing more limited retention in Heap",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e08:22\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:58\u003c/var\u003e PDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "gjtlmc14qvvh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Sync Delays (EU only)",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:13\u003c/var\u003e - \u003cvar data-var='time'\u003e14:58\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "nsq04hrplt5k",
"impact": "none",
"message": "This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.",
"name": "Heap Connect Syncs EU only: Possibility Of Stale Data",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:31\u003c/var\u003e - \u003cvar data-var='time'\u003e12:34\u003c/var\u003e PST"
},
{
"code": "9tjgtlfl4g36",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent application performance degradation for Sense customers",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e02:48\u003c/var\u003e - \u003cvar data-var='time'\u003e07:05\u003c/var\u003e PST"
},
{
"code": "v4qnpvkttkwz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:38\u003c/var\u003e - \u003cvar data-var='time'\u003e05:58\u003c/var\u003e PST"
},
{
"code": "r5pmzc09vft3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Queries failing to return",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - \u003cvar data-var='time'\u003e14:32\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "bq3knvxm2gtw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Metric alert latency -- Investigating",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:38\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:11\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "yw2kfz8x17h1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Sync Delays for EU customers on Snowflake",
"timestamp": "Nov \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e - \u003cvar data-var='time'\u003e20:39\u003c/var\u003e PST"
},
{
"code": "rqqlb2wpfnl5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Infrastructure Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e PST"
},
{
"code": "bll3qn16jsl2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some customers experiencing latency",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e PST"
},
{
"code": "zn0s8xw1ggd0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Syncs: Possibility Of Stale Data",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:22\u003c/var\u003e PST"
},
{
"code": "7mlrbysml0cx",
"impact": "minor",
"message": "This incident is resolved, and Heatmaps are working as normal.",
"name": "Heatmaps: Issues Generating New Screenshots",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:35\u003c/var\u003e PST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "bh27tw6mh14z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Latency due to a global Amazon Web Services (AWS) issue",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e04:52\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:41\u003c/var\u003e PDT"
},
{
"code": "z0f96xp5m87y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Connect Syncs Scheduled Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e PDT"
},
{
"code": "q6bjb8xmgdr3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Heap Connect Sync Delays",
"timestamp": "Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e01:55\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}