Heap

heap.io · Part of Contentsquare

Heap declares 12 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 35 tracked vendors name Heap as a subprocessor, including Vanta, Deepgram and Fireflies.AI.

Documents marked from Contentsquare are Contentsquare's.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

12 third parties.

NamePurposeLocationListed since
Ada Support, Inc. Providers a customer service ticket management toolToronto, Canada
Amazon Web Services (AWS) Hosts the Heap AI and Customer Data and backups; Hosts the Services and Customer Data and backupsEurope: Ireland (AWS-EU-West-1); USA: Virginia (primary) and Oregon (backup)
Auryc Performs analytics and reporting on Customer Data within the Session Replay add-on; Performs analytics and reporting on Customer Data within the VOC add-onWilmington, USA
Contentsquare Consulting, support, maintenance, implementation, and developmentParis, France
Google Cloud Platform Hosts the Session Replay add-on and Customer Data and backups; Hosts the VOC add-on and Customer Data and backupsFor more information about Google’s data center locations, visit; Mountain View, USA; Mountain View, USA For more information about Google’s data center locations, visit; this link
Hotjar Consulting, support, maintenance, implementation, and developmentMalta
IBM Performs analytics and reporting on Customer Data within the VOCArmonk, USA
Looker Studio (Google) Performs analytics and reporting on Customer Data within the Session Replay add-onMountain View, USA
OpenAI AIProvides large language modelSan Francisco, USA
Scaletrix Professional services partnerGurgaon, India
Snowflake
Gives access to data analytics and reports of Customer Data in their Snowflake instance (“Snowflake integration”); Hosts the Services and Customer Data and backups (“Heap-Hosted Snowflake”)
Bozeman, USA
Zendesk, Inc. Provides a customer service platformSan Francisco, USA

Web TechnologiesCSV · Atom

Heap's homepage made 149 requests to 33 domains, 16 services controlled by another company, and 1 domain not identified.

Analytics (4): Meta, LinkedIn, G2.com, RampmetricsMarketing automation (4): 6Sense Insights, Inc., Clearbit, Adobe, ApolloAdvertising (2): Google Cloud, Reddit, Inc.Cookie compliance (1): OneTrustCDN (1): jsDelivrOther (4): Security: FingerprintPro; usually detected as Security: Amazon Web Services; Appointment scheduling: Chili Piper; usually detected as Personalisation: Contentful

16 third parties by category: Analytics 4Marketing automation 4Advertising 2Cookie compliance 1CDN 1Other 4

Third parties 16 · 102 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 15% of the page's requests 22
6Sense Insights, Inc. 6sense 12% of the page's requests 18
Contentful ctfassets.net 11% of the page's requests 16
OneTrust OneTrust 9% of the page's requests 13
Clearbit Clearbit 5% of the page's requests 8
Meta Facebook Pixel 2.9.435 3% of the page's requests 5
LinkedIn Linkedin Insight Tag 3% of the page's requests 4
Reddit, Inc. Reddit Ads 3% of the page's requests 4
FingerprintPro Fingerprint 2% of the page's requests 3
G2.com G2 Track Your Prospects 1% of the page's requests 2
jsDelivr jsDelivr 1% of the page's requests 2
Adobe Marketo <1% of the page's requests 1
Amazon Web Servicessubprocessor on.aws <1% of the page's requests 1
Apollo Apollo.io <1% of the page's requests 1
Chili Piper Chili Piper <1% of the page's requests 1
Rampmetrics Rampmetrics <1% of the page's requests 1
Affiliates 1 · 6 requests
Contentsquaresubprocessor contentsquare.com 4% of the page's requests 6
Unknown 1 · 1 request

rm-api.com

First party 1 · 40 requests
Heap Contentful HSTS Heap HockeyStack Netlify Create Next.js 16.4.2 Open Graph PWA React Sentry Stackbit Vercel Webpack core-js 3.50.0 27% of the page's requests 40

10 tracked companies loaded by the homepage are not in Heap's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (35)CSV · Atom

35 companies
  • ActiveState activestate.com Customer Conversion, Activation, and Retention
  • Addepar addepar.com Operation of a digital insights and usage analytics platform on behalf of Addepar.
  • Anaconda anaconda.com Digital insights platform
  • APPZEN appzen.com Usage analytics
  • Auvik auvik.com Product analytics
  • Badge trybadge.com Data analytics
  • Bitfount bitfount.com Website and product usage analytics
  • Bugcrowd bugcrowd.com IP and browsing history on-site
  • Captain Data captaindata.com Product analytics
  • ChurnKey churnkey.co
  • Credo AI credo.ai Product analytics
  • Crosschq crosschq.com Heap is a system used by our product team to better understand how users are using and interacting with our applications. We use this data to improve our product.
  • DataCamp datacamp.com Data analytics; Web Analytics
  • Deepgram deepgram.com Provides web and mobile app analytics solutions to help businesses understand user behavior and improve their digital experiences.
  • EAB eab.com Product Analytics; Website analytics and tracking
  • Fireflies.AI fireflies.ai Analytics service
  • Harvest getharvest.com Product Analytics
  • InMoment inmoment.com System monitoring
  • Level AI thelevel.ai
  • Matillion matillion.com
  • Orb withorb.com In-product analytics
  • Persado persado.com Digital insight for Persado Portal usage.
  • Pluralsight pluralsight.com Data Analytics Tool
  • Precisely Software precisely.com Customer Support
  • Quo quo.com Behavioral analytics; Data analytics
  • SalesHood saleshood.com Engagement tracking
  • Skedda skedda.com Heap is a web analytics and behavioral/event tracking tool. Skedda uses Heap to better understand user behavior on marketing pages (www.skedda.com) and what actions lead to conversions or higher engagement.; Marketing
  • SnapLogic snaplogic.com User Experience Analytics
  • Swantide swantide.com Product Analytics Platform
  • Termly termly.io Analyze user behavior
  • Toggl toggl.com Analytics provider
  • Trainual trainual.com Web page analytics
  • True Anthem trueanthem.com Marketing web site analytics service that captures and reports how users interact with the web site
  • Userflow userflow.com
  • Vanta vanta.com Application Analytics; Data and analytics

ComplianceCSV · Atom

Certified

Certifications as Heap's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

  • minor The status page says: Minor Service Outage · Integrations - Sources: partial outage
Aug 15: 1 incident (1 no impact stated)Aug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 no impact stated)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 1 incident (1 minor)Sep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 major)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: 1 incident (1 minor)Oct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: 1 incident (1 minor)Oct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: 1 incident (1 no impact stated)Nov 4: 1 incident (1 no impact stated)Nov 5: 1 incident (1 minor)Nov 6: no incident reportedNov 7: no incident reportedNov 8: 1 incident (1 minor)Nov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 12 incidents in 90 days
  • 1 major or critical
  • 6 h 8 min typical time to resolve
BeganIncidentImpactLasted
Temporary Data Latencyminor2 h 45 min
Temporary Data Latencyminor3 h 19 min
Delayed event-data availability in the USno impact stated6 h 8 min
Data latency for some US customersno impact stated11 min
User property data delayed in Heap connect syncs (US customers only)minor6 h 41 min
User property data delayed in Heap connect syncs (US customers only)minor16 h 13 min
Salesforce integration: data-in not syncingmajorongoing
Heap Connect Syncs: Possibility Of Stale Dataminor2 h 40 min

Incidents per month

0 4 8 Dec 2025: 1 incident (1 minor) · typical time to resolve 17 h 33 min Jan 2026: 4 incidents (2 minor, 2 no impact stated) · typical time to resolve 2 h 20 min Feb 2026: 1 incident (1 minor) · typical time to resolve 4 h 45 min Mar 2026: 5 incidents (4 minor, 1 no impact stated) · typical time to resolve 3 h 35 min Apr 2026: 2 incidents (2 minor) · typical time to resolve 6 h 52 min May 2026: 2 incidents (2 minor) · typical time to resolve 5 h 6 min Jun 2026: 3 incidents (3 minor) · typical time to resolve 9 h 55 min Jul 2026: 7 incidents (2 major, 4 minor, 1 no impact stated) · typical time to resolve 4 h 19 min Aug 2026: 6 incidents (4 minor, 2 no impact stated) · typical time to resolve 4 h 16 min Sep 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 2 h 40 min Oct 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 16 h 13 min Nov 2026: 4 incidents (2 minor, 2 no impact stated) · typical time to resolve 3 h 19 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
App7
Heap Connect6
Data Collection2
Integrations - Sources2
Session Replay1

As Heap's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Heap's subprocessorsCSV · Atom

48 reported incidents in the last 30 days, by 4 of the vendors Heap lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Heap was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
ContentsquareZoning Analysis might remains stuck in an infinite loading state no impact stated18 h 20 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
Ada SupportComplete ada outage critical4 h 42 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
ContentsquareUnable to upgrade to Growth plan no impact stated1 h 19 min
SnowflakeINC20000321 minor3 h 25 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
ContentsquareVoice of Customer (VoC) Module Not Loading Properly no impact stated1 min
SnowflakeINC20000319 minor21 h 27 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
OpenAIDegraded experience with ChatGPT app connections using CIMD minor50 min

And 23 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Heap's site

Heap transparency rating

It updates with the rating.

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