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Skip to navigationSkip to main content Chatwoot Trust Center The modern, AI powered, open-source, self-hosted customer support platform. [email protected] Privacy PolicyOpens in new tab Compliance SOC 2 GDPR Controls View all Infrastructure security Unique production database authentication enforced Access control procedures established Production database access restricted View 10 more Infrastructure security controls Organizational security Asset disposal procedures utilized Portable media encrypted Anti-malware technology utilized View 6 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 27 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Amazon Web Services • Cloud infrastructure & hosting United States Provides cloud infrastructure used to host and operate Chatwoot, including application servers, databases, storage, networking, and related services. GitHub • Code hosting and development United States Hosts Chatwoot source code and supports version control, code review, and development workflows. New Relic • Monitoring and Observability United States Used to monitor Chatwoot application performance, infrastructure health, errors, and operational metrics. Google Workspace • Business productivity and communication United States Used for company email, document collaboration, file storage, and internal communication. FAQ