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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>Own from Salesforce Status - Incident history</title> <link>https://status.owndata.com</link> <description>Own from Salesforce</description> <pubDate>Sun, 1 Nov 2026 07:00:00 +0000</pubDate> <item> <title>[HIPAA1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Affected Components: Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover Oct 20, 07:20:55 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:20:55</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Sun, 1 Nov 2026 07:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmvgctk3906bj1bmnz6vx3408</link> <guid>https://status.owndata.com/maintenance/cmvgctk3906bj1bmnz6vx3408</guid> </item> <item> <title>[US2] Standard Maintenance - Infrastructure Improvement</title> <description> Type: Maintenance Affected Components: Backup & Recover, Data Mask & Seed, Archive Oct 19, 19:39:21 GMT+0 - Identified - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 2-hour window. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>19:39:21</var> GMT+0</small><br><strong>Identified</strong> - US2 will undergo scheduled maintenance for infrastructure improvements. A brief service interruption may happen during the 2-hour window..</p> ]]> </content:encoded> <pubDate>Tue, 27 Oct 2026 13:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmvfnrc6h09zj1bqql1xvkwog</link> <guid>https://status.owndata.com/maintenance/cmvfnrc6h09zj1bqql1xvkwog</guid> </item> <item> <title>Proactive Maintenance: Third-Party Certificate Authority Issue</title> <description> Type: Maintenance Duration: 10 hours Affected Components: Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover, Backup & Recover, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, Archive, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Salesforce Discover, Archive, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Archive, Data Mask & Seed, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Salesforce Discover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Backup & Recover, Backup & Recover Oct 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 25, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 22, 11:43:12 GMT+0 - Identified - Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. <https://status.salesforce.com/generalmessages/20000266?locale=en-US> </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 10 hours</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , </p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>11:43:12</var> GMT+0</small><br><strong>Identified</strong> - Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. <https://status.salesforce.com/generalmessages/20000266?locale=en-US>.</p> ]]> </content:encoded> <pubDate>Sun, 25 Oct 2026 05:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmvjh2jkr00qf1mo0hk1blp0g</link> <guid>https://status.owndata.com/maintenance/cmvjh2jkr00qf1mo0hk1blp0g</guid> </item> <item> <title>Proactive Maintenance: Third-Party Certificate Authority Issue</title> <description> Type: Maintenance Duration: 1 day Affected Components: Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover, Backup & Recover, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Data Mask & Seed, Archive, Backup & Recover, Data Mask & Seed, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Data Mask & Seed, Data Mask & Seed, Archive, Salesforce Discover, Backup & Recover, Archive, Salesforce Discover, Archive, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Archive, Data Mask & Seed, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Salesforce Discover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Backup & Recover, Backup & Recover Oct 24, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 23, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 13:00:00 GMT+0 - Identified - Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. <https://status.salesforce.com/generalmessages/20000266?locale=en-US> </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 day</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , </p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Salesforce is aware of a publicly reported compromise of intermediate certificates issued by a third-party certificate authority. Salesforce is continuing to monitor the situation and may undertake proactive maintenance. We will provide updates here as appropriate. <https://status.salesforce.com/generalmessages/20000266?locale=en-US>.</p> ]]> </content:encoded> <pubDate>Fri, 23 Oct 2026 13:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmvkzbrem08j21bpolu4hihuz</link> <guid>https://status.owndata.com/maintenance/cmvkzbrem08j21bpolu4hihuz</guid> </item> <item> <title>[APP1] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 7 hours Affected Components: Archive Oct 21, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 21, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 11, 12:28:20 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 7 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>12:28:20</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> </content:encoded> <pubDate>Wed, 21 Oct 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmv3su8gn067m1mo4yobzsmab</link> <guid>https://status.owndata.com/maintenance/cmv3su8gn067m1mo4yobzsmab</guid> </item> <item> <title>[HIPAA1] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 7 hours Affected Components: Archive Oct 14, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 6, 13:01:56 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 7 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:01:56</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> </content:encoded> <pubDate>Wed, 14 Oct 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmuwou6ec003s0wpf0texgci8</link> <guid>https://status.owndata.com/maintenance/cmuwou6ec003s0wpf0texgci8</guid> </item> <item> <title>[EMEA2] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 7 hours Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed Oct 7, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 27, 14:25:48 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 7 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>14:25:48</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Wed, 7 Oct 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmujwvd77064r1ns16i03awmw</link> <guid>https://status.owndata.com/maintenance/cmujwvd77064r1ns16i03awmw</guid> </item> <item> <title>[US2] Standard Maintenance - Infrastructure Improvement</title> <description> Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Oct 5, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 5, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 20:43:59 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>20:43:59</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Mon, 5 Oct 2026 13:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmug022zn0q3s1mqmsnvjmdta</link> <guid>https://status.owndata.com/maintenance/cmug022zn0q3s1mqmsnvjmdta</guid> </item> <item> <title>[EMEA1] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Archive Sep 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 23, 07:08:30 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:08:30</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> </content:encoded> <pubDate>Sun, 27 Sep 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmudrhkyv1s5d13ruol3bh8l9</link> <guid>https://status.owndata.com/maintenance/cmudrhkyv1s5d13ruol3bh8l9</guid> </item> <item> <title>[emea1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Salesforce Discover, Archive, Data Mask & Seed, Backup & Recover Sep 27, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 23, 07:34:07 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:34:07</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Sun, 27 Sep 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmudseilr1pyd1bruy5zcmuwg</link> <guid>https://status.owndata.com/maintenance/cmudseilr1pyd1bruy5zcmuwg</guid> </item> <item> <title>[SG1] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Archive Sep 23, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 11:04:35 GMT+0 - Identified - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>11:04:35</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a potential for temporary downtime affecting our services. The following may be unavailable: Archiver services. The user interface for Archiver. All Own API usage. We apologize for any inconvenience this may cause and thank you for your understanding..</p> ]]> </content:encoded> <pubDate>Wed, 23 Sep 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmu5fa33a02d30wsmo6qqo26g</link> <guid>https://status.owndata.com/maintenance/cmu5fa33a02d30wsmo6qqo26g</guid> </item> <item> <title>[ SG1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Archive, Backup & Recover, Data Mask & Seed Sep 23, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 14:36:04 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>14:36:04</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Wed, 23 Sep 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmu5mu211046e1bsmr99on5ek</link> <guid>https://status.owndata.com/maintenance/cmu5mu211046e1bsmr99on5ek</guid> </item> <item> <title>us2 Security Patching </title> <description> Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover Sep 17, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 17, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 01:09:22 GMT+0 - Identified - We are performing scheduled maintenance on us2 to apply security patches. During this window some services may be briefly unavailable or intermittently slow while systems are updated and restarted. We will update this notice once maintenance is complete and services are confirmed healthy. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>01:09:22</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance on us2 to apply security patches. During this window some services may be briefly unavailable or intermittently slow while systems are updated and restarted. We will update this notice once maintenance is complete and services are confirmed healthy..</p> ]]> </content:encoded> <pubDate>Thu, 17 Sep 2026 13:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmu3ekrur02te1bocso32x19c</link> <guid>https://status.owndata.com/maintenance/cmu3ekrur02te1bocso32x19c</guid> </item> <item> <title>[UK1] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Archive, Data Mask & Seed, Salesforce Discover, Backup & Recover Sep 9, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 9, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 13:55:50 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:55:50</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Wed, 9 Sep 2026 06:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtpvjxjq0l490wn3qubgr11j</link> <guid>https://status.owndata.com/maintenance/cmtpvjxjq0l490wn3qubgr11j</guid> </item> <item> <title>[ AU1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Data Mask & Seed, Backup & Recover, Archive Sep 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 13:42:25 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:42:25</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Wed, 9 Sep 2026 05:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtpv2omi0l0w13qmpyled41g</link> <guid>https://status.owndata.com/maintenance/cmtpv2omi0l0w13qmpyled41g</guid> </item> <item> <title>[ARCHIVE] - Scheduled Maintenance: HIPAA4</title> <description> Type: Maintenance Duration: 3 hours Affected Components: Archive Sep 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 6, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 14:25:01 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:25:01</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in HIPAA4 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> </content:encoded> <pubDate>Sun, 6 Sep 2026 08:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtlm9wom000h0ws0hv0b25k9</link> <guid>https://status.owndata.com/maintenance/cmtlm9wom000h0ws0hv0b25k9</guid> </item> <item> <title>[ARCHIVE] - Scheduled Maintenance: APP1</title> <description> Type: Maintenance Duration: 2 hours Affected Components: Archive Sep 6, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 3, 09:26:44 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in APP1 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>09:26:44</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in APP1 region to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> </content:encoded> <pubDate>Sun, 6 Sep 2026 07:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtlbmb0g0af914qtk1atue0z</link> <guid>https://status.owndata.com/maintenance/cmtlbmb0g0af914qtk1atue0z</guid> </item> <item> <title>[ CA1 ] Scheduled Maintenance - Backup & Recover,Accelerate,Archiver-app</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Archive, Backup & Recover, Data Mask & Seed Sep 6, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 6, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 15:08:07 GMT+0 - Identified - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:08:07</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, you may experience brief periods of service interruption or temporary downtime. **Impacted Services & Capabilities:** * **Services:** Backup & Recover , Accelerate * **User Interface:** Archiver, Recover, and Accelerate * **APIs:** All Own API endpoints We apologize for any inconvenience and appreciate your patience as we complete these necessary updates..</p> ]]> </content:encoded> <pubDate>Sun, 6 Sep 2026 05:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtk8dhu6037x1nnwsscx1muh</link> <guid>https://status.owndata.com/maintenance/cmtk8dhu6037x1nnwsscx1muh</guid> </item> <item> <title>[US2] Standard Maintenance - Infrastructure Improvement</title> <description> Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Sep 2, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 2, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 24, 14:04:37 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>14:04:37</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Wed, 2 Sep 2026 14:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmt7b553s1gcw21mejshfid3h</link> <guid>https://status.owndata.com/maintenance/cmt7b553s1gcw21mejshfid3h</guid> </item> <item> <title>[ UK1 ] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Archive Sep 2, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 2, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 29, 16:44:18 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:44:18</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Wed, 2 Sep 2026 07:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtem1rvp007r14o35gfs2cpc</link> <guid>https://status.owndata.com/maintenance/cmtem1rvp007r14o35gfs2cpc</guid> </item> <item> <title>[ AU1 ] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Archive Sep 2, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 2, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 29, 16:42:49 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:42:49</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Wed, 2 Sep 2026 05:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtelzv1w00891co33i9umuzt</link> <guid>https://status.owndata.com/maintenance/cmtelzv1w00891co33i9umuzt</guid> </item> <item> <title>[ARCHIVE] - Scheduled Maintenance: CA1</title> <description> Type: Maintenance Duration: 4 hours Affected Components: Archive Aug 30, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 09:02:41 GMT+0 - Identified - We will perform a scheduled maintenance on the Archiver service in CA1 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>09:02:41</var> GMT+0</small><br><strong>Identified</strong> - We will perform a scheduled maintenance on the Archiver service in CA1 regions to update an internal service. No customer-facing impact is expected. Archive jobs will continue to run as scheduled..</p> ]]> </content:encoded> <pubDate>Sun, 30 Aug 2026 07:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmtbaoez20d590ll8zgxdd3cw</link> <guid>https://status.owndata.com/maintenance/cmtbaoez20d590ll8zgxdd3cw</guid> </item> <item> <title>Service disruption in CA4 Azure</title> <description> Type: Incident Duration: 6 hours and 6 minutes Affected Components: Backup & Recover Aug 22, 17:06:18 GMT+0 - Resolved - This incident has been resolved. Aug 22, 11:00:00 GMT+0 - Identified - We experience service disruption for backups and jobs in CA4 </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 6 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>17:06:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We experience service disruption for backups and jobs in CA4.</p> ]]> </content:encoded> <pubDate>Sat, 22 Aug 2026 11:00:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmt4lmpuz14590kme3axz0d1m</link> <guid>https://status.owndata.com/incident/cmt4lmpuz14590kme3axz0d1m</guid> </item> <item> <title>[US2] Standard Maintenance - Infrastructure Improvement</title> <description> Type: Maintenance Duration: 3 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Aug 19, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 19, 14:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 12, 14:22:26 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:22:26</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Wed, 19 Aug 2026 14:30:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmsq6hubd03lk0rpcjwg09w38</link> <guid>https://status.owndata.com/maintenance/cmsq6hubd03lk0rpcjwg09w38</guid> </item> <item> <title>[ CA1 ] Scheduled Maintenance - Archiver</title> <description> Type: Maintenance Duration: 4 hours Affected Components: Archive Aug 19, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 19, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 17, 08:08:37 GMT+0 - Identified - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>08:08:37</var> GMT+0</small><br><strong>Identified</strong> - During this window, there is a **potential for temporary downtime** affecting our services. The following may be unavailable: * **Archiver** services. * The user interface for **Archiver**. * All **Own API usage**. We apologize for any inconvenience this may cause and thank you for your understanding.heduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Wed, 19 Aug 2026 05:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmswycdmx11780zqxkkvbsko0</link> <guid>https://status.owndata.com/maintenance/cmswycdmx11780zqxkkvbsko0</guid> </item> <item> <title>[US2] Standard Maintenance - Infrastructure Improvement</title> <description> Type: Maintenance Duration: 2 hours Affected Components: Backup & Recover, Data Mask & Seed, Archive Aug 18, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 18, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 20:17:21 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 2 hours</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>20:17:21</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> </content:encoded> <pubDate>Tue, 18 Aug 2026 13:00:00 +0000</pubDate> <link>https://status.owndata.com/maintenance/cmsnoakgy01mf0kmlt5nfsihd</link> <guid>https://status.owndata.com/maintenance/cmsnoakgy01mf0kmlt5nfsihd</guid> </item> <item> <title>Product UI degradation </title> <description> Type: Incident Duration: 6 hours and 13 minutes Affected Components: Backup & Recover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Archive Aug 4, 11:43:15 GMT+0 - Resolved - This incident has been resolved. Aug 4, 08:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 4, 07:38:22 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 05:30:00 GMT+0 - Investigating - Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 13 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , , </p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>11:43:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>07:38:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses..</p> ]]> </content:encoded> <pubDate>Tue, 4 Aug 2026 05:30:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmseeesbu090g0zms36fs6339</link> <guid>https://status.owndata.com/incident/cmseeesbu090g0zms36fs6339</guid> </item> <item> <title>CA4 - Archive Service Outage Impacting Archive services and UI Access</title> <description> Type: Incident Duration: 8 hours and 3 minutes Affected Components: Archive Jun 21, 16:47:44 GMT+0 - Resolved - This incident has been resolved. Jun 21, 16:25:39 GMT+0 - Monitoring - The incident has been resolved. We are closely monitoring the service to verify its full recovery. Jun 21, 11:04:00 GMT+0 - Investigating - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident Jun 21, 08:45:00 GMT+0 - Investigating - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4 </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 8 hours and 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>16:47:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>16:25:39</var> GMT+0</small><br><strong>Monitoring</strong> - The incident has been resolved. We are closely monitoring the service to verify its full recovery..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>11:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4.</p> ]]> </content:encoded> <pubDate>Sun, 21 Jun 2026 08:45:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmqnmx9hl00yz2jrv1jr4nvqz</link> <guid>https://status.owndata.com/incident/cmqnmx9hl00yz2jrv1jr4nvqz</guid> </item> <item> <title>[Hipaa4] [Archive] Upstream Azure Outage Causing Service Degradation</title> <description> Type: Incident Duration: 4 days, 14 hours and 1 minute Affected Components: Archive Jun 2, 19:04:30 GMT+0 - Resolved - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience. May 30, 21:35:30 GMT+0 - Monitoring - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes. May 29, 22:24:50 GMT+0 - Identified - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery May 29, 18:00:37 GMT+0 - Identified - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components. May 29, 05:04:00 GMT+0 - Investigating - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 days, 14 hours and 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:04:30</var> GMT+0</small><br><strong>Resolved</strong> - The Archive search service is fully restored. The upstream Microsoft Azure outage has been resolved, our Elastic Cloud cluster is healthy, and rebalancing is complete. No customer action is required. Thank you for your patience..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>21:35:30</var> GMT+0</small><br><strong>Monitoring</strong> - The search service has been restored to full capacity. Working with Elastic support, we completed the recovery actions and the cluster is healthy. Background rebalancing across the cluster is still in progress. We are monitoring until it completes..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>22:24:50</var> GMT+0</small><br><strong>Identified</strong> - Microsoft Azure has confirmed a datacenter power outage as the source. Elastic Cloud (hosted on Azure) is degraded, which is impacting our cluster performance. Customer-facing services are not affected at this time. We are waiting on Elastic Cloud to confirm recovery.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>18:00:37</var> GMT+0</small><br><strong>Identified</strong> - Root cause identified: an active Microsoft Azure incident is impacting upstream dependencies for our services. We are assessing scope and affected components..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>05:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of degraded service. Upstream provider (Microsoft Azure) is reporting an active incident, and we are assessing impact on our services..</p> ]]> </content:encoded> <pubDate>Fri, 29 May 2026 05:04:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmpr5qg7j0062p4m8qfseyocv</link> <guid>https://status.owndata.com/incident/cmpr5qg7j0062p4m8qfseyocv</guid> </item> <item> <title>Degradation in email notification service</title> <description> Type: Incident Duration: 5 hours and 5 minutes Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover Apr 1, 15:04:50 GMT+0 - Resolved - This incident has been resolved. Apr 1, 13:55:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 1, 13:39:36 GMT+0 - Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour. Apr 1, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 5 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , </p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>15:04:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:55:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:39:36</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Wed, 1 Apr 2026 10:00:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmnfxq02800wc1nj3mqx9y973</link> <guid>https://status.owndata.com/incident/cmnfxq02800wc1nj3mqx9y973</guid> </item> <item> <title>Salesforce Disruption Impacting Own Recover (Primarily US Regions)</title> <description> Type: Incident Duration: 6 hours and 58 minutes Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 → Feb 17, 10:08:44 GMT+0 - Resolved - This incident has been resolved. Feb 17, 03:11:00 GMT+0 - Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707> </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 58 minutes</p> <p><strong>Affected Components:</strong> , , , , , , </p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>10:08:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>03:11:00</var> GMT+0</small><br><strong>Monitoring</strong> - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. <https://status.salesforce.com/incidents/20003707>.</p> ]]> </content:encoded> <pubDate>Tue, 17 Feb 2026 03:11:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmlqb6l3203vxu0vgao0x4nwu</link> <guid>https://status.owndata.com/incident/cmlqb6l3203vxu0vgao0x4nwu</guid> </item> <item> <title>US2 Archive package unavaliable</title> <description> Type: Incident Duration: 1 hour and 45 minutes Affected Components: Archive Jan 28, 11:03:49 GMT+0 - Resolved - This incident has been resolved. Jan 28, 09:19:00 GMT+0 - Identified - We working on a fix. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 45 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:03:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>09:19:00</var> GMT+0</small><br><strong>Identified</strong> - We working on a fix..</p> ]]> </content:encoded> <pubDate>Wed, 28 Jan 2026 09:19:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmkxtcomx0008t8kxnye3rb4i</link> <guid>https://status.owndata.com/incident/cmkxtcomx0008t8kxnye3rb4i</guid> </item> <item> <title>[CA1,CA4] Archive console is down</title> <description> Type: Incident Duration: 32 minutes Affected Components: Archive, Archive Jan 18, 10:36:15 GMT+0 - Resolved - This incident has been resolved. Jan 18, 10:34:07 GMT+0 - Monitoring - The fix was implemented - CA1 & CA4 are operational. Jan 18, 10:10:48 GMT+0 - Identified - A fix is being implemented. Jan 18, 10:04:29 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 32 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:36:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:34:07</var> GMT+0</small><br><strong>Monitoring</strong> - The fix was implemented - CA1 & CA4 are operational..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:10:48</var> GMT+0</small><br><strong>Identified</strong> - A fix is being implemented. .</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>10:04:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Sun, 18 Jan 2026 10:04:29 +0000</pubDate> <link>https://status.owndata.com/incident/cmkjkkn8x0h5nvckg79d7nccj</link> <guid>https://status.owndata.com/incident/cmkjkkn8x0h5nvckg79d7nccj</guid> </item> <item> <title>Some backups are experiencing Blockchain Verify degragation</title> <description> Type: Incident Duration: 1 day, 16 hours and 39 minutes Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover Nov 20, 12:08:53 GMT+0 - Resolved - This incident has been resolved. Nov 18, 19:30:00 GMT+0 - Identified - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 day, 16 hours and 39 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , </p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>12:08:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - Some services' backups are currently failing to be signed with the Blockchain Verify hash signature due to a degradation in the third-party provider's service. Once the provider service degradation is resolved (or recovered), the backups should be successfully signed with the required signatures.</p> ]]> </content:encoded> <pubDate>Tue, 18 Nov 2025 19:30:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmi6i0ifs03hp5vqrcpyp5bg8</link> <guid>https://status.owndata.com/incident/cmi6i0ifs03hp5vqrcpyp5bg8</guid> </item> <item> <title>Production Services Dashboard Loading Issues in APP1</title> <description> Type: Incident Duration: 4 hours and 56 minutes Affected Components: Backup & Recover Nov 17, 21:24:00 GMT+0 - Resolved - This incident has been resolved. Nov 17, 16:41:00 GMT+0 - Identified - We are continuing to work on a hot fix for this incident. Nov 17, 16:28:00 GMT+0 - Investigating - Some users in APP1 region may experience issues loading their production services dashboard. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 hours and 56 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>21:24:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a hot fix for this incident..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:28:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users in APP1 region may experience issues loading their production services dashboard..</p> ]]> </content:encoded> <pubDate>Mon, 17 Nov 2025 16:28:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmi3hk7zq03qzrztt9bee8num</link> <guid>https://status.owndata.com/incident/cmi3hk7zq03qzrztt9bee8num</guid> </item> <item> <title>CA1 backups failing </title> <description> Type: Incident Duration: 3 hours and 25 minutes Affected Components: Backup & Recover Oct 24, 04:40:00 GMT+0 - Resolved - This incident has been resolved. Oct 24, 01:15:00 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 25 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Fri, 24 Oct 2025 01:15:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmh4f33pt01hhq3ydvoywp1n7</link> <guid>https://status.owndata.com/incident/cmh4f33pt01hhq3ydvoywp1n7</guid> </item> <item> <title>US2 service disruption</title> <description> Type: Incident Duration: 9 hours and 45 minutes Affected Components: Backup & Recover Oct 22, 12:15:00 GMT+0 - Resolved - This incident has been resolved. Oct 22, 11:59:22 GMT+0 - Identified - We've identified the issue and are now working on restarting the failed backups. Oct 22, 02:30:00 GMT+0 - Investigating - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 9 hours and 45 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>11:59:22</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are now working on restarting the failed backups..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a condition where customers might experience pending or failed backups on US2 environment..</p> ]]> </content:encoded> <pubDate>Wed, 22 Oct 2025 02:30:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmh1oy39m04uiepex3zgm9zzv</link> <guid>https://status.owndata.com/incident/cmh1oy39m04uiepex3zgm9zzv</guid> </item> <item> <title>AWS outage, potential service disruption</title> <description> Type: Incident Duration: 15 hours and 57 minutes Affected Components: Backup & Recover, Data Mask & Seed, Archive, Data Mask & Seed, Archive, Data Mask & Seed, Salesforce Discover, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Salesforce Discover, Archive, Archive, Salesforce Discover, Backup & Recover, Backup & Recover, Data Mask & Seed, Archive, Archive, Backup & Recover, Backup & Recover, Salesforce Discover, Backup & Recover, Backup & Recover, Archive, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Archive, Archive, Data Mask & Seed, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Archive, Backup & Recover, Archive, Backup & Recover, Archive, Salesforce Discover, Backup & Recover, Archive, Archive, Archive, Data Mask & Seed, Backup & Recover, Data Mask & Seed, Backup & Recover Oct 21, 00:33:23 GMT+0 - Resolved - This incident has been resolved. Oct 20, 09:32:40 GMT+0 - Identified - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted. Oct 20, 08:36:52 GMT+0 - Investigating - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 15 hours and 57 minutes</p> <p><strong>Affected Components:</strong> , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , </p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>00:33:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:32:40</var> GMT+0</small><br><strong>Identified</strong> - We've confirmed US instances are affected by the AWS outage - We're seeing failures in Jobs,Backups and Archive. Once the AWS outage resolves failed backups will be restarted..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:36:52</var> GMT+0</small><br><strong>Investigating</strong> - Due to an ongoing AWS outage - <https://health.aws.amazon.com/health/status> We're currently investigating a potential disruption to our services. We will send an additional update in 60 minutes. .</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 08:36:52 +0000</pubDate> <link>https://status.owndata.com/incident/cmgyvtbck00xtmx24bpbtauwz</link> <guid>https://status.owndata.com/incident/cmgyvtbck00xtmx24bpbtauwz</guid> </item> <item> <title>US2 - Users gets error 500 when attempting to login </title> <description> Type: Incident Duration: 36 minutes Affected Components: Archive, Data Mask & Seed, , Backup & Recover, US2 → Oct 9, 16:37:52 GMT+0 - Resolved - This incident has been resolved. Oct 9, 16:01:57 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 36 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:37:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>16:01:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Thu, 9 Oct 2025 16:01:57 +0000</pubDate> <link>https://status.owndata.com/incident/cmgjlvbe00380dgyt9iun7bwb</link> <guid>https://status.owndata.com/incident/cmgjlvbe00380dgyt9iun7bwb</guid> </item> <item> <title>US2 - Users gets error 401 when login - UI is unavailable</title> <description> Type: Incident Duration: 53 minutes Affected Components: , Data Mask & Seed, Archive, Backup & Recover, US2 → Sep 29, 16:19:47 GMT+0 - Resolved - This incident has been resolved. Sep 29, 15:27:15 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 53 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:19:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>15:27:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Mon, 29 Sep 2025 15:27:15 +0000</pubDate> <link>https://status.owndata.com/incident/cmg5a865v01jpfze8195c8bgm</link> <guid>https://status.owndata.com/incident/cmg5a865v01jpfze8195c8bgm</guid> </item> <item> <title>Backup History File Download & Compare Job UI Loading are Failing in USEast2</title> <description> Type: Incident Duration: 1 hour and 10 minutes Affected Components: Backup & Recover Sep 23, 17:30:00 GMT+0 - Resolved - This incident has been resolved. Sep 23, 17:02:00 GMT+0 - Identified - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident. Sep 23, 16:20:11 GMT+0 - Investigating - We are investigating an issue with file downloads from the backup history page in USEast2\\. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>17:02:00</var> GMT+0</small><br><strong>Identified</strong> - We identified an issue with our infrastructure provider, AWS, and are working to resolve the incident..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>16:20:11</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with file downloads from the backup history page in USEast2\\. .</p> ]]> </content:encoded> <pubDate>Tue, 23 Sep 2025 16:20:11 +0000</pubDate> <link>https://status.owndata.com/incident/cmfwrh4qb003f11v5hr2p533o</link> <guid>https://status.owndata.com/incident/cmfwrh4qb003f11v5hr2p533o</guid> </item> <item> <title>Web Access Issues</title> <description> Type: Incident Duration: 38 minutes Affected Components: Archive, , Data Mask & Seed, Backup & Recover, USGOV2 → Sep 21, 16:38:09 GMT+0 - Resolved - This incident has been resolved. Sep 21, 16:00:00 GMT+0 - Investigating - We are currently investigating an issue causing the web UI to be inaccessible. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 38 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:38:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue causing the web UI to be inaccessible..</p> ]]> </content:encoded> <pubDate>Sun, 21 Sep 2025 16:00:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmftwt3pj00ahaatr61l10t7v</link> <guid>https://status.owndata.com/incident/cmftwt3pj00ahaatr61l10t7v</guid> </item> <item> <title>Investigating Incomplete Distribution of Weekly Report Emails</title> <description> Type: Incident Duration: 3 hours and 3 minutes Affected Components: Backup & Recover, Backup & Recover Aug 29, 19:15:00 GMT+0 - Resolved - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent. Aug 29, 17:50:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 29, 16:13:00 GMT+0 - Identified - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience. Aug 29, 16:11:40 GMT+0 - Investigating - Investigating Incomplete Distribution of Weekly Report Emails </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 3 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All Weekly reports for the week of August 16th - August 25th have been generated and sent..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>17:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:13:00</var> GMT+0</small><br><strong>Identified</strong> - Some users may not have received their scheduled weekly report emails on Tuesday, August 26th 2025\. We’ve identified an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..</p> <p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>16:11:40</var> GMT+0</small><br><strong>Investigating</strong> - Investigating Incomplete Distribution of Weekly Report Emails.</p> ]]> </content:encoded> <pubDate>Fri, 29 Aug 2025 16:11:40 +0000</pubDate> <link>https://status.owndata.com/incident/cmex15vhl006vv1wbnhkrzfpe</link> <guid>https://status.owndata.com/incident/cmex15vhl006vv1wbnhkrzfpe</guid> </item> <item> <title>Slowness with Archiver</title> <description> Type: Incident Duration: 24 minutes Affected Components: Archive Aug 25, 19:58:09 GMT+0 - Resolved - This incident has been resolved. Aug 25, 19:46:07 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 25, 19:34:14 GMT+0 - Investigating - We are currently investigating this incident. We are experiencing latency in Archive. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 24 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:58:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:46:07</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:34:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are experiencing latency in Archive..</p> ]]> </content:encoded> <pubDate>Mon, 25 Aug 2025 19:34:14 +0000</pubDate> <link>https://status.owndata.com/incident/cmerimz0k000lg357rgf99wgd</link> <guid>https://status.owndata.com/incident/cmerimz0k000lg357rgf99wgd</guid> </item> <item> <title>SG1 - Users gets error 401 when login - UI is unavailable</title> <description> Type: Incident Duration: 2 hours and 20 minutes Affected Components: Backup & Recover, Archive, , Data Mask & Seed, SG1 → Aug 22, 09:15:11 GMT+0 - Resolved - This incident has been resolved. Aug 22, 08:12:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 22, 07:14:34 GMT+0 - Resolved - This incident has been resolved. Aug 22, 07:14:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 22, 06:55:39 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 20 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:15:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>08:12:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>07:14:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>07:14:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>06:55:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Fri, 22 Aug 2025 06:55:39 +0000</pubDate> <link>https://status.owndata.com/incident/cmemh7vjq00017b8wogqpihv2</link> <guid>https://status.owndata.com/incident/cmemh7vjq00017b8wogqpihv2</guid> </item> <item> <title>Archive Console - Intermittent Availability in UI </title> <description> Type: Incident Duration: 5 hours and 36 minutes Affected Components: Archive, Archive Aug 19, 21:01:00 GMT+0 - Resolved - This incident has been resolved. Aug 19, 15:25:00 GMT+0 - Identified - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 36 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>21:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue impacting Archive Console availability and are working on a fix. Archiving tasks and policies are not affected..</p> ]]> </content:encoded> <pubDate>Tue, 19 Aug 2025 15:25:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmeiuef6e003y8kzptx42fxs1</link> <guid>https://status.owndata.com/incident/cmeiuef6e003y8kzptx42fxs1</guid> </item> <item> <title>Investigating Incomplete Distribution of Weekly Report Emails</title> <description> Type: Incident Duration: 8 hours and 24 minutes Aug 8, 05:10:00 GMT+0 - Resolved - This issue has been resolved. All pending weekly report emails have now been sent. Aug 7, 21:16:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 7, 20:51:19 GMT+0 - Investigating - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience. Aug 7, 20:45:47 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 8 hours and 24 minutes</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>05:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. All pending weekly report emails have now been sent..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>21:16:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:51:19</var> GMT+0</small><br><strong>Investigating</strong> - Some users may not have received their scheduled weekly report emails on Tuesday, August 5th 2025. We’re currently investigating an issue where scheduled weekly report emails were not sent as expected. Our team is actively working to identify the cause and resolve it. We’ll provide an update as soon as more information becomes available. We appreciate your patience and apologize for the inconvenience..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:45:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Thu, 7 Aug 2025 20:45:47 +0000</pubDate> <link>https://status.owndata.com/incident/cme1v9nw500usu6seo01c3dtx</link> <guid>https://status.owndata.com/incident/cme1v9nw500usu6seo01c3dtx</guid> </item> <item> <title>Analyze Permission reports not running on USGOV2</title> <description> Type: Incident Duration: 14 hours and 3 minutes Affected Components: Backup & Recover, , USGOV2 → Aug 6, 10:56:44 GMT+0 - Resolved - This incident has been resolved. Aug 5, 21:10:45 GMT+0 - Monitoring - We implemented a fix, functionality has returned and we are currently monitoring the result. Aug 5, 20:53:55 GMT+0 - Identified - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 14 hours and 3 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:56:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>21:10:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix, functionality has returned and we are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:53:55</var> GMT+0</small><br><strong>Identified</strong> - You may experience errors, delays, or incomplete results when using Analyze Permission reports or Object drop down lists. We are continuing to work on a fix for this incident. .</p> ]]> </content:encoded> <pubDate>Tue, 5 Aug 2025 20:53:55 +0000</pubDate> <link>https://status.owndata.com/incident/cmdz0oeji00nsam4aljgqkjgc</link> <guid>https://status.owndata.com/incident/cmdz0oeji00nsam4aljgqkjgc</guid> </item> <item> <title>Download & Job Results Errors on UK1 and EMEA2</title> <description> Type: Incident Affected Components: Backup & Recover, Backup & Recover Aug 5, 14:49:00 GMT+0 - Resolved - This incident has been resolved. Aug 5, 14:15:13 GMT+0 - Resolved - This incident has been resolved. Aug 5, 12:30:00 GMT+0 - Resolved - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> , </p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:49:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:15:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating this incident.We are currently experiencing issues on the UK1 and EMEA2 regions affecting: Backup Downloads: Attempting to download backup files returns an Internal Server Error. Job Results: Viewing job results leads to an Unexpected Error. Our engineering team is actively investigating the issue. Found the issue and fix it. .</p> ]]> </content:encoded> <pubDate>Tue, 5 Aug 2025 12:30:00 +0000</pubDate> <link>https://status.owndata.com/incident/cmdynifz8006b13bss7pq4ybg</link> <guid>https://status.owndata.com/incident/cmdynifz8006b13bss7pq4ybg</guid> </item> <item> <title>Archive slow performance - HIPAA4 and EMEA4</title> <description> Type: Incident Duration: 1 hour and 58 minutes Affected Components: Archive, Archive Aug 3, 14:30:37 GMT+0 - Resolved - This incident has been resolved. Aug 3, 12:33:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 3, 12:32:42 GMT+0 - Investigating - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 58 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>14:30:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33:54</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>12:32:42</var> GMT+0</small><br><strong>Investigating</strong> - Customers in environments HIPAA4 and EMEA4 might experience slow performance in Archive and Purge operations..</p> ]]> </content:encoded> <pubDate>Sun, 3 Aug 2025 12:32:42 +0000</pubDate> <link>https://status.owndata.com/incident/cmdvnw5hx00chqzdmtrqfz4st</link> <guid>https://status.owndata.com/incident/cmdvnw5hx00chqzdmtrqfz4st</guid> </item> </channel> </rss>