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Genesys Cloud Trust Center Your trusted platform for AI-Powered Experience Orchestration Contact sales “As AI agents take on a greater role in customer experience, enterprises need the governance and control to scale with confidence. Genesys Cloud unifies security, privacy, and governed autonomy, providing the trusted foundation for agentic orchestration at enterprise scale.” Mike Szilagyi SVP & General Manager, Head of Product Innovation built on ethical AI Adopting artificial intelligence (AI) requires careful consideration and transparency into a vendor’s AI ethics principles. At Genesys, we are committed to developing AI responsibly — placing security, privacy, fairness and transparency at the core of every capability we bring to market. Learn about responsible AI A comprehensive approach to trust The Genesys Cloud™ platform is built with the highest levels of security, privacy and resilience. Our global compliance portfolio further strengthens our commitment to helping you stay secure and protected. Security at every layer We take the responsibility of protecting your data seriously. Our security practices are embedded throughout our technology, people and processes. We follow a shared responsibility model, partnering with you to implement security best practices and standards designed to protect against threats and safeguard your data. Read about our commitment to security Privacy by design We are committed to the core principles of privacy by design. Our privacy policies and controls are designed to safeguard personal data and help our customers meet their privacy requirements. Discover how we protect your privacy Trustworthy compliance Genesys Cloud maintains an extensive compliance portfolio to help you operate within an ever-changing global regulatory environment, no matter which industry or geography you serve. Explore our compliance portfolio Resilience at scale The Genesys Cloud platform is engineered to provide maximum uptime and resilience — backed by strong SLAs. Get real-time system status and full transparency into incident history through our status portal. Learn about our approach to resilience See why customers trust Genesys “This is by far the most stable platform we have ever used.” Richard Vogt Operations Manager Read the story “Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone we believe we’ve saved nearly 2,000 hours.” Jack Roberts Director, GMS Technology and Applications Read the story “We completely redesigned our call flows and rolled out a new global contact center solution in just eight months — connecting 2,200 agents in 236 offices in 35 countries — a remarkable achievement that would have been unthinkable before.” Jochen Hostalka Senior Vice President IT Read the story “We have clients who don’t want their data to ever leave Canada, and Genesys gave us that assurance.” Pat Smolak Director Operations, Residential Solutions Read the story Extending trust Explore how our legal practices, ethical standards and sustainability initiatives strengthen trust across Genesys. Genesys legal resources Genesys is committed to complying with applicable laws and regulations in the jurisdictions in which it operates. Explore our legal resources to find answers to your questions about privacy, terms and conditions, intellectual property and more. Corporate ethics At Genesys, we have committed to engaging in ethical and fair business practices. These values guide us in everything we do, driving us to conduct ourselves ethically, morally and responsibly, with integrity and in compliance with all applicable laws. Sustainability Genesys takes sustainability issues into consideration in all that we do, prioritizing environmental stewardship, social responsibility and good corporate governance. Learn more about Genesys Cloud trust Datasheet Genesys Cloud security and compliance overview Learn how Genesys Cloud maintains customer trust with strong security practices, oversight, and global regulatory compliance. Practical guide The CX Playbook for the Agentic Era White paper Explore the Genesys Cloud platform Web article Genesys Cloud AI Ethics Questions? We’re here to help. If you still have questions about Genesys Cloud security, privacy and compliance practices — let’s connect. Thank you for your interest. A Genesys representative will be in contact with you shortly.