Genesys
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | partial | 0 / 7 |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 70 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Genesys's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/genesys"><img src="https://thirdpartyindex.com/badge/genesys.svg" alt="Genesys transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/genesys)Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
45 third parties, 30 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Akamai Technologies, Inc. | Worldwide* | ||
| Amazon.com Inc., incl. Amazon Web Services | Europe**; India**; United States** | ||
| Amazon Web Services, Inc. | In region (data center region selected by customer) | ||
| Bandwidth, Inc. | USA | ||
| Bird.com, Inc. (fka MessageBird) | EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions). | ||
| Branch of Genesys Cloud Services Inc. Middle East for Business Services | Saudi Arabia | ||
| CA Technologies | USA | ||
| CloudShare, Inc. | USA, Singapore, and the Netherlands | ||
| CLX Communications | USA | ||
| Credly, Inc. | USA | ||
| CrowdStrike, Inc. | USA | ||
| Deepgram Inc. | For customers hosted in all other Genesys AWS regions, the corresponding Deepgram region is EU.; For customers hosted in the Canada, Mexico, Brazil & USA Genesys AWS regions, the corresponding Deepgram region is US.; For customers hosted in the Sydney (ap-southeast-2) Genesys AWS region, the corresponding Deepgram region is AU. | ||
| Docebo NA, Inc. | USA | ||
| Elasticsearch, Inc. | USA | ||
| Eleven Labs Inc. | For customers hosted in Canada, Mexico, Brazil & USA Genesys AWS regions the corresponding Eleven Labs region is the USA.; For customers hosted in all other Genesys AWS regions the corresponding Eleven Labs region is the EU. | ||
| Equinix, Inc. and Switch, Inc. | Australia**; Europe*; United States* | ||
| Gainsight, Inc. | USA | ||
| Google LLC | /articles/aws-regions-for-google-cloud-tts-and-stt-integrations/; https://cloud.google.com/about/locations/ | ||
| Iconectiv LLC | USA | ||
| Infobip | UK | ||
| Infobip Communications Inc | USA | ||
| Infosys | India, USA | ||
| Interactive Intelligence Latin America, C.A. | Venezuela | ||
| Intrado Life and Safety, Inc. | USA | ||
| Itochu Techno-Solutions Corporation | Japan | ||
| Kaleyra US Inc. (fka mGage) | USA | ||
| Kryterion, Inc. | USA | ||
| Lionbridge Technologies, Inc. (if enabled) | Worldwide* | ||
| mGage LLC | USA | ||
| Microsoft Corp. | In region (data center region selected by customer); Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations; USA; https://datacenters.microsoft.com/globe/explore/ | ||
| Microsoft Corp., incl. Azure | Europe*; Tied to customer geo-location.; United States* | ||
| Miratech | Ukraine | ||
| NETNUMBER INC | USA | ||
| New Relic, Inc. | USA | ||
| Okta Inc. | USA | ||
| PT Genesys Cloud Services Indonesia | Indonesia | ||
| QuickPivot Corporation | USA | ||
| SalesForce.com, Inc. | USA | ||
| ServiceNow, Inc. | USA | ||
| Sinch America Inc. | USA, Canada, Germany, Australia | ||
| Snowflake Inc. | In region (data center region selected by customer) | ||
| Subsentio LLC | For customers in Canadian AWS regions processing takes place in Canada.; For customers in EU and UK AWS regions processing takes place in Ireland.; For customers in US AWS regions processing takes place in the US. | ||
| Sumo Logic Inc. | Sumo Logic processing locations for Genesys AWS deployment regions. | ||
| Twilio, Inc. (including Zipwhip) | USA; United States* | ||
| Vonage Business Inc. | USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific). |
Genesys affiliates (30)
Service status
- 4 incidents in 90 days
- 1 major or critical
- 56 min typical time to resolve
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Elevated Error Rates - Americas (US-East) | minor | 3 h 41 min | |
| Elevated Error Rates - APAC (Sydney) | none | 1 min | |
| Analytics Delays - Americas (US-West) | minor | 56 min | |
| Elevated Error Rates - EMEA (UAE) | critical | ongoing | |
| Voicemail Playback Errors (Multi-Regional) | minor | 43 min | |
| Elevated Error Rates - EMEA (London) | minor | 1 h 14 min | |
| Interaction Routing Issues - Americas (US-East) | minor | 2 h 39 min | |
| Elevated Error Rates - EMEA (UAE) | critical | 135 days |
As Genesys's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.