Genesys

genesys.com

Genesys declares 43 subprocessors, plus 30 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 28, 2026. 7 tracked vendors name Genesys as a subprocessor, including Qualtrics, SOPHOS and 5CA.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

43 third parties, 30 affiliates.

NamePurposeLocationListed since
Akamai Technologies, Inc. Worldwide*
Amazon.com Inc., incl. Amazon Web Services Europe**; India**; United States**
Amazon Web Services, Inc. In region (data center region selected by customer)
Bandwidth, Inc. USA
Bird.com, Inc. (fka MessageBird) EU (for all AWS regions in Europe, except Zurich), USA (for all other AWS regions).
Branch of Genesys Cloud Services Inc. Middle East for Business Services Saudi Arabia
CA Technologies USA
CloudShare, Inc. USA, Singapore, and the Netherlands
CLX Communications USA
Credly, Inc. USA
Deepgram Inc. AI
For customers hosted in all other Genesys AWS regions, the corresponding Deepgram region is EU.; For customers hosted in the Canada, Mexico, Brazil & USA Genesys AWS regions, the corresponding Deepgram region is US.; For customers hosted in the Sydney (ap-southeast-2) Genesys AWS region, the corresponding Deepgram region is AU.
Docebo NA, Inc. USA
Elasticsearch, Inc. USA
Eleven Labs Inc. AI
For customers hosted in Canada, Mexico, Brazil & USA Genesys AWS regions the corresponding Eleven Labs region is the USA.; For customers hosted in all other Genesys AWS regions the corresponding Eleven Labs region is the EU.
Equinix, Inc. and Switch, Inc. Australia**; Europe*; United States*
Gainsight, Inc. USA
Google LLC /articles/aws-regions-for-google-cloud-tts-and-stt-integrations/; https://cloud.google.com/about/locations/
Iconectiv LLC USA
Infobip UK
Infobip Communications Inc USA
Infosys India; USA
Intrado Life and Safety, Inc. USA
Itochu Techno-Solutions Corporation Japan
Kaleyra US Inc. (fka mGage) USA
Kryterion, Inc. USA
Lionbridge Technologies, Inc. (if enabled) Worldwide*
mGage LLC USA
Microsoft Corp.
In region (data center region selected by customer); Speech service regions for the Microsoft Azure Cognitive Services TTS and STT integrations; USA; https://datacenters.microsoft.com/globe/explore/
Microsoft Corp., incl. Azure Europe*; Tied to customer geo-location.; United States*
Miratech Ukraine
NETNUMBER INC USA
New Relic, Inc. USA
Okta Inc. USA
PT Genesys Cloud Services Indonesia Indonesia
QuickPivot Corporation USA
SalesForce.com, Inc. USA
ServiceNow, Inc. USA
Sinch America Inc. USA; Canada; Germany; Australia
Snowflake Inc. In region (data center region selected by customer)
Subsentio LLC
For customers in Canadian AWS regions processing takes place in Canada.; For customers in EU and UK AWS regions processing takes place in Ireland.; For customers in US AWS regions processing takes place in the US.
Sumo Logic Inc. Sumo Logic processing locations for Genesys AWS deployment regions.
Twilio, Inc. (including Zipwhip) USA; United States*
Vonage Business Inc. USA (for AWS regions Americas), Netherlands (for European AWS regions), Singapore (for AWS regions Asia Pacific).
Genesys affiliates (30)
NamePurposeLocationListed since
Genesys Chile SpA Chile
Genesys Cloud Services S.r.l. Australia; Italy; Japan; South Africa; USA
Genesys Cloud Services B.V. fka Netherlands
Genesys Cloud Services Cayman Ltd. – Philippine Branch Philippines
Genesys Cloud Services Corp. fka Genesys Laboratories Canada Inc. Canada
Genesys Cloud Services Czech s.r.o. Czech Republic
Genesys Cloud Services France France
Genesys Cloud Services Germany GmbH Germany
Genesys Cloud Services Hungary Kft Hungary
Genesys Cloud Services Ireland Limited Ireland
Genesys Cloud Services Malaysia Sdn. Bhd. Malaysia
Genesys Cloud Services New Zealand Limited New Zealand
GENESYS CLOUD SERVICES PERU S.R.L. Peru
Genesys Cloud Services Singapore Pte. Ltd. Singapore
Genesys Cloud Services Sweden AB Sweden
Genesys Europe B.V. Netherlands
Genesys International B.V. Netherlands
Genesys International B.V. – Dubai Branch United Arab Emirates
Genesys International B.V. – Portugal Branch Portugal
Genesys International B.V. – Switzerland Branch Switzerland
Genesys Korea LLC South Korea
Genesys Labs Ltd. Israel
Genesys Serviços Cloud Ltda. Brazil
Genesys Telecom Labs India Private Limited India
Genesys Telecommunications Laboratories S.L. Argentina; Spain
Genesys Telecommunications Laboratories Colombia Ltda Colombia
Genesys Telecommunications Laboratories – Europe Limited United Kingdom
Genesys Telecommunications Laboratories S. de R.L. de C.V. Mexico
Genesys Telecommunications Laboratories Sp. z o.o. Poland
Genesys Turkey Cloud Software Services LLC Turkey

Web TechnologiesCSV · Atom

Genesys's homepage made 27 requests to 5 domains, and 4 services controlled by another company.

Analytics (1): CloudflareA/B Testing (1): WebflowCDN (1): jsDelivrOther (1): Font scripts: Font Awesome

4 third parties by category: Analytics 1A/B Testing 1CDN 1Other 1

Third parties 4 · 11 requests
Webflow Intellimize 26% of the page's requests 7
Font Awesome Font Awesome 7% of the page's requests 2
Cloudflare Cloudflare Browser Insights 4% of the page's requests 1
jsDelivr Popper jsDelivr 4% of the page's requests 1
First party 1 · 16 requests
Genesys Cloudflare Google Cloud Google Cloud CDN HSTS HTTP/3 Lightbox MySQL Open Graph PHP Priority Hints WP Rocket 3.20.4 WordPress core-js 3.25.0 jQuery 3.7.1 59% of the page's requests 16

3 tracked companies loaded by the homepage are not in Genesys's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (7)CSV · Atom

7 companies
  • 5CA 5ca.com Platform handling customer support calls.
  • Capsule8 capsule8.com Cloud Based contact centre system, technical support and call routing.
  • Command Alkon commandalkon.com Support operations
  • O.C. Tanner octanner.com Customer experience and call center technology services
  • Personify Health personifyhealth.com
  • Qualtrics qualtrics.com Contact center support services.
  • SOPHOS sophos.com Cloud Based contact centre system, technical support and call routing.

ComplianceCSV · Atom

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
Genesys Cloud CXAuthorizedModerate14

FedRAMP status from the FedRAMP Marketplace (evidence)

Service statusCSV · Atom

  • major The status page says: Partial System Outage · Platform: major outage
Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: 2 incidents (1 minor, 1 no impact stated)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: 1 incident (1 no impact stated)Oct 10: no incident reportedOct 11: no incident reportedOct 12: 1 incident (1 minor)Oct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 0 major or critical
  • 21 min typical time to resolve
BeganIncidentImpactLasted
Elevated Error Rates - APAC (Sydney)minor21 min
Elevated Error Rates - Americas (US-East)no impact stated—
Elevated Error Rates - Americas (US-East)minor3 h 41 min
Elevated Error Rates - APAC (Sydney)no impact stated1 min
Analytics Delays - Americas (US-West)minor56 min
Elevated Error Rates - EMEA (UAE)criticalongoing
Voicemail Playback Errors (Multi-Regional)minor43 min
Elevated Error Rates - EMEA (London)minor1 h 14 min

Incidents per month

0 3 6 Dec 2025: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 29 min Jan 2026: 5 incidents (1 critical, 1 major, 2 minor, 1 no impact stated) · typical time to resolve 45 min Feb 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 1 h 49 min Mar 2026: 6 incidents (1 critical, 3 major, 2 minor) · typical time to resolve 27 min Apr 2026: 1 incident (1 minor) · typical time to resolve 1 h 47 min May 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 2 h 39 min Jun 2026: 1 incident (1 minor) · typical time to resolve 43 min Jul 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 56 min Aug 2026: 0 incidents Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 3 h 41 min Oct 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 21 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Americas (US East)2
Asia Pacific (Sydney)2

As Genesys's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Genesys's subprocessorsCSV · Atom

391 reported incidents in the last 30 days, by 13 of the vendors Genesys lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Genesys was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Failures from Twilio to Claro Colombia minorongoing
TwilioVoice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia minorongoing
TwilioSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
TwilioSMS Delivery Delays from Twilio to Virgin Mobile Colombia minorongoing
TwilioSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
SnowflakeINC20000347 minor32 min
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
TwilioMMS Delivery Failures from Twilio to GCI United States minor3 min
TwilioSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
TwilioSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
BandwidthAT&T SMS Delays minor3 h 25 min
TwilioSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SinchDelivery Issue - United States - AT&T minor3 h 22 min
TwilioSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
TwilioMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
TwilioSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
BandwidthJFK Calling Incident - Inbound/Outbound Calling minor2 h 19 min
TwilioVoice Call Failures in JP1 minor3 h 51 min
InfobipMultiple Location - WhatsApp Sender Registrations Failure minor3 h 4 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
TwilioIssue resolved minor1 h 43 min

And 366 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Genesys's site

Genesys transparency rating

It updates with the rating.

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