Snapshot 166900
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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],
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],
"body": "On Thursday, October 8th, between 8:00 am and 9:00 am CEST (UTC +2; EDT -6), we'll conduct scheduled maintenance to strengthen our infrastructure. For up to 60 seconds during this time, all Proton services will be unavailable. Thank you for your understanding!",
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],
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"body": "We've now updated both the Proton Meet and Proton Mail MacOS desktop apps. If you're still receiving a pop-up on your device, please update to the latest version of the desktop apps. Once again, we apologize for any inconvenience this has caused.",
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"body": "Dear Proton community,\n\nOn Friday, October 2, 2026, an issue with Apple's developer program caused Proton Mail for Mac and Proton Meet for Mac to stop opening on macOS for some users. MacOS also incorrectly flagged them as malware in some cases.\n\nYour data and accounts are safe. The apps were not compromised, and the malware warning was a false positive. While we continue to work with Apple to resolve the situation, we have also released new versions of the apps to work around the problem for affected users. If you find that either Proton Mail for Mac or Proton Meet for Mac fail to open, you may need to download and install the app again from the links below.\n\nWe apologize for the inconvenience.\n\n- Download Proton Mail for macOS from https://proton.me/mail/download\n- Download Proton Meet for macOS from https://proton.me/meet/download\n\nStay secure,\nThe Proton Team",
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{
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{
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],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-02T09:00:09.843+02:00",
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},
{
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{
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{
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},
{
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},
{
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],
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},
{
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},
{
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{
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{
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},
{
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},
{
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},
{
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],
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}
],
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"name": "Service Maintenance, September 2nd",
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},
{
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},
{
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{
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},
{
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"id": "6vcr9ksk3w0r",
"name": "Mobile and Desktop Apps",
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"start_date": "2022-07-14T00:00:00.000+02:00",
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},
{
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"status": "operational",
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},
{
"created_at": "2023-03-29T17:52:49.289+02:00",
"description": "https://simplelogin.io/",
"group_id": null,
"id": "7dqmjgkwx4rx",
"name": "SimpleLogin",
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},
{
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"description": null,
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"id": "0lq143nsn4t7",
"name": "Browser Extensions",
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"position": 6,
"showcase": false,
"start_date": "2024-03-11T00:00:00.000+01:00",
"status": "operational",
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},
{
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"description": null,
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"id": "y7zl2qsx63hn",
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"start_date": "2022-07-14T00:00:00.000+02:00",
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},
{
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"description": null,
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"id": "glzk5n1z4tw1",
"name": "protonvpn.com Website",
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},
{
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},
{
"created_at": "2024-07-30T15:04:26.510+02:00",
"description": null,
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"id": "jvmdpl0jfl43",
"name": "Proton Wallet",
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"status": "operational",
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},
{
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"description": null,
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"id": "zyklg3yk1fcl",
"name": "Lumo by Proton",
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}
],
"created_at": "2026-09-01T14:37:58.375+02:00",
"id": "lj22kf1nc8yz",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
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{
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"name": "Proton Mail - Web Application",
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},
{
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{
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{
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},
{
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},
{
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},
{
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"name": "Proton Mail - Desktop Apps",
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},
{
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},
{
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},
{
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},
{
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},
{
"code": "6vcr9ksk3w0r",
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},
{
"code": "0lq143nsn4t7",
"name": "Proton VPN - Browser Extensions",
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},
{
"code": "glzk5n1z4tw1",
"name": "Proton VPN - protonvpn.com Website",
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},
{
"code": "lzgbx7dps5qz",
"name": "Proton Calendar - Mobile Apps",
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},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
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},
{
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"name": "Proton Drive - Web Application",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"new_status": "operational",
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},
{
"code": "m16jh23zhxvl",
"name": "Proton Meet - Mobile and Desktop Apps",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "UPDATE:\nThe incident recovery caused some push notifications related to suspicious login activity to be delivered several hours later than expected.\n\nThe delay affected only the delivery of these notifications and was related to the service disruption experienced earlier today. The delayed notifications have now been processed, and the system has returned to normal operation.\n\nWe apologize for any confusion this may have caused.\n---\nEarlier today, a subset of Proton users experienced intermittent service disruptions.\n\nThe incident began during exceptional database maintenance following last week's datacenter overheating incident. The maintenance had been tested and was expected to cause only a brief disruption.\n\nHowever, the switchover exposed additional instability under high load, and this forced us to remove some additional infrastructure from service and operate at reduced capacity for a time.\n\nWe have now stabilized all Proton services and all are currently operational. No user data has been lost. We apologize for the disruption.",
"created_at": "2026-09-01T20:49:51.028+02:00",
"custom_tweet": null,
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"display_at": "2026-09-01T20:49:51.000+02:00",
"id": "6mfb7304llpm",
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"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T23:42:23.400+02:00",
"wants_twitter_update": false
},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"name": "Proton VPN - Mobile and Desktop Apps",
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},
{
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"name": "Proton VPN - Browser Extensions",
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},
{
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},
{
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},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
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},
{
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},
{
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},
{
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"name": "Proton Drive - Proton Docs",
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"old_status": "partial_outage"
},
{
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},
{
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},
{
"code": "mjkjm7yzwxbk",
"name": "Proton Pass - Browser Extensions",
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},
{
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},
{
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},
{
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},
{
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"name": "Proton Meet - Mobile and Desktop Apps",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Traffic limitations have been fully removed for all users.\n\nServices are returning to normal operation, and outgoing mail will be gradually re-enabled in 15 minutes. Messages that were queued during the disruption are being delivered progressively\n\nOur engineers continue to monitor the infrastructure closely as capacity returns to full levels.\n\nWe'll confirm here once everything is completely back to normal.",
"created_at": "2026-09-01T19:26:18.342+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T19:26:18.342+02:00",
"id": "f0f543dz3v77",
"incident_id": "lj22kf1nc8yz",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T19:26:18.342+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
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},
{
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},
{
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},
{
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"name": "Proton Mail - Mobile Apps",
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"old_status": "partial_outage"
},
{
"code": "y7zl2qsx63hn",
"name": "Proton Mail - Push Notifications",
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},
{
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"name": "Proton Mail - Desktop Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "lzgbx7dps5qz",
"name": "Proton Calendar - Mobile Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "2g8gsl3m53ng",
"name": "Proton Drive - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "ncnv5t6yr1tf",
"name": "Proton Drive - Mobile and Desktop Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "9j49gmzwnkkc",
"name": "Proton Drive - Proton Docs",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "ndds5cxw5mcs",
"name": "Proton Pass - Mobile Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "mjkjm7yzwxbk",
"name": "Proton Pass - Browser Extensions",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Database capacity is being restored. Traffic limitations are being gradually lifted and outgoing mail will be re-enabled as soon as the situation is stable. Queued emails will be delivered progressively, and no data was lost as a result of this disruption.\n\nThank you for your patience, we'll update you again once everything is back to normal.",
"created_at": "2026-09-01T19:10:07.458+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T19:10:07.458+02:00",
"id": "sn3nfb1fyv68",
"incident_id": "lj22kf1nc8yz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T19:10:07.458+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "partial_outage",
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},
{
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"name": "Proton Mail - Incoming Mail",
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},
{
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},
{
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},
{
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},
{
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"name": "Proton Mail - Push Notifications",
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},
{
"code": "nywfqzv8g2gh",
"name": "Proton Mail - Desktop Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "lzgbx7dps5qz",
"name": "Proton Calendar - Mobile Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
"new_status": "partial_outage",
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},
{
"code": "2g8gsl3m53ng",
"name": "Proton Drive - Web Application",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "ncnv5t6yr1tf",
"name": "Proton Drive - Mobile and Desktop Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "9j49gmzwnkkc",
"name": "Proton Drive - Proton Docs",
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"old_status": "operational"
},
{
"code": "ndds5cxw5mcs",
"name": "Proton Pass - Mobile Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "mjkjm7yzwxbk",
"name": "Proton Pass - Browser Extensions",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently dealing with residual hardware failures that are likely related to the damage suffered from the overheating incident last week. At the moment we are operating at a reduced capacity, while our engineers work to bring additional infrastructure online. We apologize for the unfortunate timing of this incident and any disruption or inconvenience this may have caused you.",
"created_at": "2026-09-01T16:42:09.759+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-01T16:42:09.000+02:00",
"id": "bmwr9npylhkm",
"incident_id": "lj22kf1nc8yz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T16:59:34.045+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "rtwb7jt8sszw",
"name": "Proton Mail - Incoming Mail",
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},
{
"code": "g0dfqtl1hhhq",
"name": "Proton Mail - Outgoing Mail",
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},
{
"code": "vtyb8c6g6z1m",
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},
{
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"name": "Proton Mail - Mobile Apps",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "y7zl2qsx63hn",
"name": "Proton Mail - Push Notifications",
"new_status": "degraded_performance",
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},
{
"code": "nywfqzv8g2gh",
"name": "Proton Mail - Desktop Apps",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "lzgbx7dps5qz",
"name": "Proton Calendar - Mobile Apps",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "2g8gsl3m53ng",
"name": "Proton Drive - Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
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{
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"body": "As part of ongoing work to improve Proton's reliability and resilience, we will perform a short emergency maintenance.\n\nA subset of users may experience a brief service disruption of up to approximately 5 minutes during the maintenance window. No user data will be lost.\n\nWe apologize for any inconvenience and appreciate your understanding.",
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}
}