Snapshot 16916
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Subscribe to UpdatesSubscribe Expense Audit – Chrome River Ingestion Issue Subscribe Identified - The issue has been identified, and a fix is being implemented by the Chrome River (Emburse) Team Sep 29, 2026 - 07:30 PDT Investigating - Users may experience an issue where reports from Chrome River are not being ingested into AppZen. This issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available. Sep 29, 2026 - 06:48 PDT AP Inbox – Email Ingestion Issue Subscribe Identified - The issue has been identified and a fix is being implemented. Sep 29, 2026 - 06:51 PDT Investigating - Customers may experience an issue where invoices sent to their customer-hosted Outlook/Exchange mailboxes are not being ingested into AppZen AP Inbox. We are aware of the issue and are working to resolve it on priority. We apologize for the inconvenience caused and will provide further updates as more information becomes available. Sep 29, 2026 - 04:30 PDT AI Analytics – Report Download Issue Subscribe Identified - The issue has been identified and a fix is being implemented. Sep 29, 2026 - 06:38 PDT Investigating - Users may experience an issue where they are unable to download reports in AI Analytics. We are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available. We apologize for the inconvenience caused. Sep 29, 2026 - 02:41 PDT Uptime over the past 90 days. View historical uptime. Advanced Analytics Degraded Performance Expense Audit Degraded Performance Expense Audit Degraded Performance Mastermind Analytics Operational Mastermind Analytics Operational AppZen Autonomous AP Operational AAA API Operational Invoice Processing Operational AppZen Support Portal Operational AppZen Inbox Partial Outage Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Sep 29, 2026 Unresolved incidents: Expense Audit – Chrome River Ingestion Issue, AP Inbox – Email Ingestion Issue, AI Analytics – Report Download Issue. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Sep 22, 2026 No incidents reported. Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 No incidents reported. Sep 16, 2026 No incidents reported. Sep 15, 2026 Delays in Invoice Processing — Autonomous AP Resolved - Resolved — Invoice Processing Delays (Autonomous AP) Between approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a "Processing" state longer than expected. The cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the issue on their side. We mitigated the impact by routing invoice processing to an alternate endpoint, after which new invoices resumed processing normally. All affected invoices have since been reprocessed and have completed successfully. No invoice data was lost. Processing times have returned to normal, and the service is fully operational. We apologise for the disruption. Sep 15, 18:31 PDT Monitoring - We applied a fix and are monitoring recovery. Our engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered: New invoices submitted to Autonomous AP are now processing normally, at expected speeds. Backlogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily. Customers may continue to see a temporary delay on invoices submitted during the impact window until the backlog fully clears. No customer action is required; these invoices will complete automatically. We are monitoring system health and backlog drain rate closely and will confirm once the backlog is fully cleared. Sep 15, 12:27 PDT Identified - We have identified the cause of the invoice processing delays. The delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in "Processing". The impact is isolated to a single endpoint. All other AppZen services are unaffected. Mitigation in progress: Our engineering team has begun failing over invoice processing to an alternate, healthy endpoint. Once the failover is complete, newly submitted invoices are expected to process normally, and we will begin clearing the accumulated backlog. No invoice data has been lost. Next update in 30 minutes. Sep 15, 12:26 PDT Investigating - We are investigating delays in invoice processing on Autonomous AP. Sep 15, 12:24 PDT Incident History Powered by Atlassian Statuspage