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Botdoc Subprocessors Effective July 1, 2026.Last updated: September 15, 2025 Botdoc Subprocessors What is a subprocessor? In order to provide its services, Botdoc may engage third parties to carry out data-processing activities that involve access to customer data. These organizations, called “subprocessors,” are identified below with their locations and the types of services they provide to Botdoc. Prior to engaging any third party Subprocessor, Botdoc performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. This list of subprocessors is updated as subprocessors change. Customer-specific notice of new subprocessors that will process Customer-attributable Personal Data is provided in accordance with the Botdoc Data Processing Addendum (https://botdoc.io/data-processing-addendum/), Section 7 (Subprocessors). Current Subprocessors Vendor Operating Environment Location Purpose Microsoft Azure Infrastructure United States Infrastructure Web Server Virtual Machines – Kubernetes United States Hosts all the files to support corporate web application. DB Server Azure – SQL Server United States Hosts the database to support the web application. Backup Server Azure – Recovery Services United States Provides long-term retention for the database. Monitor Azure – Monitor United States Monitors the services health and generates alerts on any update in the services configuration. BitBucket BitBucket Cloud United States Software version control Storage Azure – Blob Storage United States Saves the binary data sent by the users. Mailgun NA United States Service used to send emails to users. Twilio NA United States Service used to send text messages to users. Atlassian Pty Ltd (Jira) NA United States Software development and collaboration Opsgenie NA United States Operational incidents management Detectify NA United States Vulnerability Management Authorize.net Virtual Machines – Kubernetes United States Service used to process payments from clients / Payment Gateway. Marketing360.com (Authorize.net) NA United States Merchant Service Provider Google Workspace (formerly G Suite) NA United States Cloud computing, productivity and collaboration tools. Team management and control. Google Analytics NA United States Website analytics and traffic analysis for botdoc.io. Note: Used for website-visitor analytics only; does not process Customer Data transmitted through the Botdoc Services. Google Ads NA United States Advertising platform for botdoc.io website-visitor remarketing. Used for cross-context behavioral advertising to website visitors only; does not process Customer Data transmitted through the Botdoc Services. California, Colorado, Connecticut, and other state-law residents may opt out at https://botdoc.io/ccpa/ or by sending a Global Privacy Control (GPC) signal from a supported browser. MailChimp NA United States Email marketing service and customer transactional notification list WordPress Azure United States Content management system based on PHP and MySQL. HubSpot NA United States Marketing, Sales, and Service tool PostMan NA United States API Development Tool Datadog NA United States Monitoring and Security for Cloud Applications Gusto NA United States Payroll Software Breachlock NA United States Vulnerability Management Calendly NA United States Schedule Meetings via email DocuSign Virtual Machines – Kubernetes United States Sign Documents (paper-free) — feature integrated into Botdoc platform Adobe Sign Virtual Machines – Kubernetes United States Sign Documents (paper-free) — feature integrated into Botdoc platform Zoom Video Communications, Inc. NA United States Online / mobile video meetings and chat CloudMaven NA United States Salesforce plugin / integration Acuant / GBG IDology NA United States Identity verification, document authentication, and fraud prevention technology service provider Auth0 Multi-cloud (AWS-Azure) – Kubernetes United States Security authentication and authorization when social login and Single Sign-On is enabled or integrated. Stripe Virtual Machines – Kubernetes United States Service used to process payments from clients / Payment Gateway. Brevo / Sendinblue NA United States Backup service used to send emails to users. 700Credit Virtual Machines – Kubernetes United States Provider of credit reports, including soft pulls. ID Scanning Integration Connectors United States Identity scan provider ID Verification Integration Connectors United States Identity authentication provider Updates / Change Log As our business grows and evolves, the subprocessors we utilize may also change. Botdoc will provide notice of any changes to subprocessors here, which includes (without limitation) removals, additions, and updates. Date of Change Change Details 7/1/2026 Add Google Ads Advertising platform for botdoc.io website-visitor remarketing. Used for cross-context behavioral advertising to website visitors only; does not process Customer Data transmitted through the Botdoc Services. 7/1/2026 Remove Zoom Info Service no longer in use by Botdoc. 9/15/2025 Add ID Verification Identity Authentication Provider 9/15/2025 Add ID Scanning Identity Scan Provider 12/27/2024 Add 700Credit Provider of credit reports, including soft pulls. 11/26/2024 Add Stripe Service used to process payments from clients / Payment Gateway. 6/12/2024 Add Auth0 Security authentication and authorization when social login and Single Sign-On is enabled or integrated. 5/28/2023 Add Brevo Backup service used to send emails to users. 8/8/2022 Add Acuant / GBG IDology Identity verification, document authentication, and fraud prevention technology service provider / integration 3/24/2022 Remove MindMax Following an internal assessment, we identified this vendor previously listed did not, in fact, process any customer data. For that reason, we removed them. 1/4/2022 Remove CloudMaven This Salesforce plugin is enabled via an integration between SF and Botdoc platform 12/7/2021 Add Zendesk No longer use this company for support and customer service issues 12/7/2021 Removed Ostendio No longer use this company as a security and risk management 10/15/2021 Removed GoToMeetings No longer use this company for video meetings and chat 8/6/2021 Add Adobe Sign Sign Documents (paper-free) — feature integrated into Botdoc platform 3/9/2021 Removed Rollbar Following an internal assessment, we identified this vendor previously listed did not, in fact, process any customer data. For that reason, we removed them. Contact Questions about Botdoc subprocessors or to object to a new subprocessor on data-protection grounds: [email protected]