Snapshot 17339
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-10T09:03:23Z",
"id": "01M258XDQJKWR7NQ3X0MZN7M58",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and services are operating normally.",
"created_at": "2026-09-10T09:07:32Z",
"display_at": "2026-09-10T09:07:32Z",
"id": "01M25950EARN6HJT29JNN8247M",
"incident_id": "01M258XDQJKWR7NQ3X0MZN7M58",
"status": "resolved",
"updated_at": "2026-09-10T09:07:32Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results.",
"created_at": "2026-09-10T09:06:03Z",
"display_at": "2026-09-10T09:06:03Z",
"id": "01M25929J68EMECC4E9BS3D2GA",
"incident_id": "01M258XDQJKWR7NQ3X0MZN7M58",
"status": "monitoring",
"updated_at": "2026-09-10T09:06:03Z"
},
{
"body": "We have identified the root cause of the issue and are working on a fix.",
"created_at": "2026-09-10T09:04:49Z",
"display_at": "2026-09-10T09:04:49Z",
"id": "01M259016J5SXHAM3FG3HRX2Q7",
"incident_id": "01M258XDQJKWR7NQ3X0MZN7M58",
"status": "identified",
"updated_at": "2026-09-10T09:04:49Z"
},
{
"body": "We are observing an incident in which AI Agents might stop responding to some customers' messages. We are investigating it and will provide further updates soon",
"created_at": "2026-09-10T09:03:23Z",
"display_at": "2026-09-10T09:03:23Z",
"id": "01M258XDQJ6GPCH6XCC3Z88CKY",
"incident_id": "01M258XDQJKWR7NQ3X0MZN7M58",
"status": "investigating",
"updated_at": "2026-09-10T09:03:23Z"
}
],
"name": "AI Agents may not respond to some of the chats",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-09-10T09:07:32Z",
"status": "resolved",
"updated_at": "2026-09-10T09:07:32Z"
},
{
"created_at": "2026-09-10T07:52:03Z",
"id": "01M254TSA10S1QFRCNNHCP7VQY",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and services are operating normally.",
"created_at": "2026-09-10T08:12:34Z",
"display_at": "2026-09-10T08:12:34Z",
"id": "01M2560BPKVFNGGBC4VNCBEV2E",
"incident_id": "01M254TSA10S1QFRCNNHCP7VQY",
"status": "resolved",
"updated_at": "2026-09-10T08:12:34Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results. ",
"created_at": "2026-09-10T08:09:36Z",
"display_at": "2026-09-10T08:09:36Z",
"id": "01M255TYBE2GFRXVMXJ78HAA5S",
"incident_id": "01M254TSA10S1QFRCNNHCP7VQY",
"status": "monitoring",
"updated_at": "2026-09-10T08:09:36Z"
},
{
"body": "We have identified the root cause of the issue and are working on a fix. We will provide an update as soon as we have more details.",
"created_at": "2026-09-10T07:54:44Z",
"display_at": "2026-09-10T07:54:44Z",
"id": "01M254ZPXD50HGX1KWR1H8GKX7",
"incident_id": "01M254TSA10S1QFRCNNHCP7VQY",
"status": "identified",
"updated_at": "2026-09-10T07:54:44Z"
},
{
"body": "We are investigating an issue that may cause some website connection attempts to fail in Settings -\u003e Website widget settings. \n\nWe will provide further updates once we know more.",
"created_at": "2026-09-10T07:52:03Z",
"display_at": "2026-09-10T07:52:03Z",
"id": "01M254TSA1JHB8NQ2J3AGFF2FB",
"incident_id": "01M254TSA10S1QFRCNNHCP7VQY",
"status": "investigating",
"updated_at": "2026-09-10T07:52:03Z"
}
],
"name": "Website Scraping Option May Fail for Some Sites",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-09-10T08:12:34Z",
"status": "resolved",
"updated_at": "2026-09-10T08:12:34Z"
},
{
"created_at": "2026-07-28T11:23:47Z",
"id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"impact": "minor",
"incident_updates": [
{
"body": "The issue with opening files has been resolved, and services are operating normally. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.",
"created_at": "2026-07-29T13:02:13Z",
"display_at": "2026-07-29T13:02:13Z",
"id": "01KYPZFTFQ5SMPK0GRQ6654HWY",
"incident_id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"status": "resolved",
"updated_at": "2026-07-29T13:02:13Z"
},
{
"body": "We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process.\n\nWe will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience.",
"created_at": "2026-07-28T13:49:33Z",
"display_at": "2026-07-28T13:49:33Z",
"id": "01KYMFSRMDB27MYGDAEYNSJ684",
"incident_id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"status": "investigating",
"updated_at": "2026-07-28T13:49:33Z"
},
{
"body": "We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.",
"created_at": "2026-07-28T11:54:08Z",
"display_at": "2026-07-28T11:54:08Z",
"id": "01KYM96DXE5EHER3HJ5A008XK1",
"incident_id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"status": "investigating",
"updated_at": "2026-07-28T11:54:08Z"
},
{
"body": "We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.",
"created_at": "2026-07-28T11:31:22Z",
"display_at": "2026-07-28T11:31:22Z",
"id": "01KYM7WRJQJ3VHHJSBN6TNQ2HE",
"incident_id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"status": "identified",
"updated_at": "2026-07-28T11:31:22Z"
},
{
"body": "We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.",
"created_at": "2026-07-28T11:23:47Z",
"display_at": "2026-07-28T11:23:47Z",
"id": "01KYM7EW3EV04V0HKN02JKQ9RR",
"incident_id": "01KYM7EW3E8FV6YGC8SBSAJA9C",
"status": "identified",
"updated_at": "2026-07-28T11:23:47Z"
}
],
"name": "Issues with opening files",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-07-29T13:02:13Z",
"status": "resolved",
"updated_at": "2026-07-29T13:02:13Z"
},
{
"created_at": "2026-07-10T02:25:47Z",
"id": "01KX4XGT5D6P7VT62E2ZM64EM0",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and we can confirm that services are operating normally again.",
"created_at": "2026-07-10T02:41:39Z",
"display_at": "2026-07-10T02:41:39Z",
"id": "01KX4YDW1ZM67V1Y9J001P5E34",
"incident_id": "01KX4XGT5D6P7VT62E2ZM64EM0",
"status": "resolved",
"updated_at": "2026-07-10T02:41:39Z"
},
{
"body": "Fix applied, we are waiting for the service to return to normal.",
"created_at": "2026-07-10T02:39:02Z",
"display_at": "2026-07-10T02:39:02Z",
"id": "01KX4Y92B2X7ZXA9H10CA2HYSH",
"incident_id": "01KX4XGT5D6P7VT62E2ZM64EM0",
"status": "identified",
"updated_at": "2026-07-10T02:39:02Z"
},
{
"body": "We’ve identified the issue affecting Workflows and are working on a fix.",
"created_at": "2026-07-10T02:37:12Z",
"display_at": "2026-07-10T02:37:12Z",
"id": "01KX4Y5Q0RSQ6D9NS9578C606Q",
"incident_id": "01KX4XGT5D6P7VT62E2ZM64EM0",
"status": "identified",
"updated_at": "2026-07-10T02:37:12Z"
},
{
"body": "We have identified a problem affecting Workflows.\nThe Infrastructure team is actively investigating.\n\nWe will share more information as soon as we have updates.",
"created_at": "2026-07-10T02:25:47Z",
"display_at": "2026-07-10T02:25:47Z",
"id": "01KX4XGT5DK6YXAVFHW929BQBX",
"incident_id": "01KX4XGT5D6P7VT62E2ZM64EM0",
"status": "investigating",
"updated_at": "2026-07-10T02:25:47Z"
}
],
"name": "Workflow degraded performance",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-07-10T02:41:39Z",
"status": "resolved",
"updated_at": "2026-07-10T02:41:39Z"
},
{
"created_at": "2026-06-12T22:25:48Z",
"id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and we can confirm that services are operating normally again.",
"created_at": "2026-06-12T23:31:08Z",
"display_at": "2026-06-12T23:31:08Z",
"id": "01KTZ2SKKA92X1JWRDEC628VZW",
"incident_id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"status": "resolved",
"updated_at": "2026-06-12T23:31:08Z"
},
{
"body": "The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.",
"created_at": "2026-06-12T23:08:38Z",
"display_at": "2026-06-12T23:08:38Z",
"id": "01KTZ1GDPRZJGGP4CNQA1HZQN7",
"incident_id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"status": "monitoring",
"updated_at": "2026-06-12T23:08:38Z"
},
{
"body": "Fix applied, we are waiting for the service to return to normal.",
"created_at": "2026-06-12T22:55:44Z",
"display_at": "2026-06-12T22:55:44Z",
"id": "01KTZ0RSR17G19B25RSD42XV8C",
"incident_id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"status": "identified",
"updated_at": "2026-06-12T22:55:44Z"
},
{
"body": "We’ve identified the issue affecting Workflows and are working on a fix.",
"created_at": "2026-06-12T22:34:09Z",
"display_at": "2026-06-12T22:34:09Z",
"id": "01KTYZH8S3JTRNKJYVY0259M44",
"incident_id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"status": "identified",
"updated_at": "2026-06-12T22:34:09Z"
},
{
"body": "We have identified a problem affecting Workflows.\nThe Infrastructure team is actively investigating.\n\nWe will share more information as soon as we have updates.",
"created_at": "2026-06-12T22:25:48Z",
"display_at": "2026-06-12T22:25:48Z",
"id": "01KTYZ1ZV51VS1VS9CGY7DYBS7",
"incident_id": "01KTYZ1ZV5N592Q9DR7MW3NPRE",
"status": "investigating",
"updated_at": "2026-06-12T22:25:48Z"
}
],
"name": "Workflow degraded performance",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-06-12T23:31:08Z",
"status": "resolved",
"updated_at": "2026-06-12T23:31:08Z"
},
{
"created_at": "2026-05-28T09:43:24Z",
"id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and the desktop app is operating normally. No further impact is expected.",
"created_at": "2026-05-28T12:36:01Z",
"display_at": "2026-05-28T12:36:01Z",
"id": "01KSQ9B9B8AR5BW216198G5695",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "resolved",
"updated_at": "2026-05-28T12:36:01Z"
},
{
"body": "The fix has been released. We can confirm that login is working correctly, and the fix is being monitored to ensure continued stability.",
"created_at": "2026-05-28T12:24:29Z",
"display_at": "2026-05-28T12:24:29Z",
"id": "01KSQ8P57QVQ6YKVMZ2GR2HEGK",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "monitoring",
"updated_at": "2026-05-28T12:24:29Z"
},
{
"body": "We are still actively working on implementing the fix, and the solution is currently undergoing validation. We are progressing towards a stable release and will deploy the update as soon as it is fully verified.",
"created_at": "2026-05-28T11:32:59Z",
"display_at": "2026-05-28T11:32:59Z",
"id": "01KSQ5QWASN962MWPCVH9VTS1X",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "identified",
"updated_at": "2026-05-28T11:32:59Z"
},
{
"body": "The previously published update indicating that a fix has been implemented was premature. We are now actively working on a revised and more robust implementation of the fix, which is still in testing. Once validation is complete, we will proceed with deployment and continue closely monitoring the situation to ensure full resolution.",
"created_at": "2026-05-28T10:49:53Z",
"display_at": "2026-05-28T10:49:53Z",
"id": "01KSQ38YW8EW3YRJSW3Z5T4CXR",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "identified",
"updated_at": "2026-05-28T10:49:53Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results. We will share updates if the situation changes.",
"created_at": "2026-05-28T10:28:38Z",
"display_at": "2026-05-28T10:28:38Z",
"id": "01KSQ221QFWQ8SC4QTG542CYY3",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "monitoring",
"updated_at": "2026-05-28T10:28:38Z"
},
{
"body": "We are still actively working on a fix and will provide further updates as soon as more information becomes available.",
"created_at": "2026-05-28T10:03:09Z",
"display_at": "2026-05-28T10:03:09Z",
"id": "01KSQ0KBX01S2KV6Y03PSG6QTJ",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "identified",
"updated_at": "2026-05-28T10:03:09Z"
},
{
"body": "We have identified the root cause of the issue and are working on a fix. We will provide an update as soon as we have more details or an estimated time to resolution.",
"created_at": "2026-05-28T09:47:30Z",
"display_at": "2026-05-28T09:47:30Z",
"id": "01KSPZPQQM785Q748RN3G31JVA",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "identified",
"updated_at": "2026-05-28T09:47:30Z"
},
{
"body": "We are currently investigating an issue affecting login to the desktop application. The web application is not impacted and continues to operate normally.\n\nAt this time, only some users may be affected and unable to log in to the desktop app after updating to the latest version. Users who are already logged in should remain unaffected unless the application is restarted.\n\nOur team is working on a fix and we will provide further updates as soon as more information becomes available.",
"created_at": "2026-05-28T09:43:24Z",
"display_at": "2026-05-28T09:43:24Z",
"id": "01KSPZF6MS775DVA29ZMH59ZN6",
"incident_id": "01KSPZF6MS9D4KWWY34SKRKQPR",
"status": "investigating",
"updated_at": "2026-05-28T09:43:24Z"
}
],
"name": "Investigating Issues with Desktop Application Login",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-05-28T12:36:01Z",
"status": "resolved",
"updated_at": "2026-05-28T12:36:01Z"
},
{
"created_at": "2026-05-13T11:31:49Z",
"id": "01KRGHPYTVF3RAPJDQQ4PKZ08M",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and services are operating normally. No further impact is expected.",
"created_at": "2026-05-13T12:05:45Z",
"display_at": "2026-05-13T12:05:45Z",
"id": "01KRGKN32NNQSW6T6XHJR6QKCS",
"incident_id": "01KRGHPYTVF3RAPJDQQ4PKZ08M",
"status": "resolved",
"updated_at": "2026-05-13T12:05:45Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.",
"created_at": "2026-05-13T11:40:11Z",
"display_at": "2026-05-13T11:40:10Z",
"id": "01KRGJ68AVHH48JY5QSN3ATWMX",
"incident_id": "01KRGHPYTVF3RAPJDQQ4PKZ08M",
"status": "monitoring",
"updated_at": "2026-05-13T11:40:11Z"
},
{
"body": "We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.",
"created_at": "2026-05-13T11:31:49Z",
"display_at": "2026-05-13T11:31:49Z",
"id": "01KRGHPYTVGBVZN9XWD346WEHQ",
"incident_id": "01KRGHPYTVF3RAPJDQQ4PKZ08M",
"status": "investigating",
"updated_at": "2026-05-13T11:31:49Z"
}
],
"name": "Issues with adding new Knowledge Sources",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-05-13T12:05:45Z",
"status": "resolved",
"updated_at": "2026-05-13T12:05:45Z"
},
{
"created_at": "2026-05-01T20:16:20Z",
"id": "01KQJJYQY3RGS14XS8C2RDWE51",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and services are operating normally. No further impact is expected.",
"created_at": "2026-05-01T21:35:39Z",
"display_at": "2026-05-01T21:35:39Z",
"id": "01KQJQFZTJY4PY4ZG0HBS6PYWS",
"incident_id": "01KQJJYQY3RGS14XS8C2RDWE51",
"status": "resolved",
"updated_at": "2026-05-01T21:35:39Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results. Some customers may still experience minor disruptions while systems recover. We will share updates if the situation changes.",
"created_at": "2026-05-01T20:29:46Z",
"display_at": "2026-05-01T20:29:46Z",
"id": "01KQJKQB23FAEDHVE90CXTT7QK",
"incident_id": "01KQJJYQY3RGS14XS8C2RDWE51",
"status": "monitoring",
"updated_at": "2026-05-01T20:29:46Z"
},
{
"body": "We are investigating an issue affecting some TextApp customers. Some users may not be able to log in. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.",
"created_at": "2026-05-01T20:16:20Z",
"display_at": "2026-05-01T20:16:20Z",
"id": "01KQJJYQY3RNGSRC3EMBGY10QM",
"incident_id": "01KQJJYQY3RGS14XS8C2RDWE51",
"status": "identified",
"updated_at": "2026-05-01T20:16:20Z"
}
],
"name": "Issues with login to the TextApp account",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-05-01T21:35:39Z",
"status": "resolved",
"updated_at": "2026-05-01T21:35:39Z"
},
{
"created_at": "2026-02-25T04:39:17Z",
"id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"impact": "critical",
"incident_updates": [
{
"body": "A fix has been implemented, and we see that our assets are becoming available and report a healthy status. We’ve been monitoring the situation, and will continue checks",
"created_at": "2026-02-26T10:22:29Z",
"display_at": "2026-02-26T10:22:29Z",
"id": "01KJCQHCCYQDZJXKM33QEA19AQ",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "resolved",
"updated_at": "2026-02-26T10:22:29Z"
},
{
"body": "A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.",
"created_at": "2026-02-26T05:32:44Z",
"display_at": "2026-02-26T05:32:44Z",
"id": "01KJC6YTCMDV8PVXQ8Y97KRGZ1",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-26T05:32:44Z"
},
{
"body": "We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.",
"created_at": "2026-02-26T05:19:10Z",
"display_at": "2026-02-26T05:19:10Z",
"id": "01KJC65ZZKK4WR7CT1GDBA8XEN",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "investigating",
"updated_at": "2026-02-26T05:19:10Z"
},
{
"body": "Deployment of the fix is complete. We are monitoring the service to ensure full stability.",
"created_at": "2026-02-25T18:43:11Z",
"display_at": "2026-02-25T18:43:11Z",
"id": "01KJB1SENW7M9V87GCTKNSA27D",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T18:43:11Z"
},
{
"body": "We are continuing to deploy the fix and will provide an update shortly.",
"created_at": "2026-02-25T18:28:21Z",
"display_at": "2026-02-25T18:28:21Z",
"id": "01KJB0YA6Q9NSG8H77KDF4GK51",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T18:28:21Z"
},
{
"body": "We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered.\n\nWe are actively working on a fix, and the estimated time to resolution is approximately **20 minutes**.",
"created_at": "2026-02-25T18:13:04Z",
"display_at": "2026-02-25T18:13:04Z",
"id": "01KJB029Z1QJN7CKHWWQDT6BP8",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T18:13:04Z"
},
{
"body": "Our team is working closely with Google Cloud Platform (GCP) to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages.",
"created_at": "2026-02-25T17:50:20Z",
"display_at": "2026-02-25T17:50:20Z",
"id": "01KJAYRP9ZJ7J663220PBC3SE5",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "investigating",
"updated_at": "2026-02-25T17:50:20Z"
},
{
"body": "We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, **Google Cloud Platform (GCP)**. Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end.\nDuring this period, customers may experience delays when starting chats or sending messages.",
"created_at": "2026-02-25T17:02:06Z",
"display_at": "2026-02-25T17:02:06Z",
"id": "01KJAW0BQ12A4JYY6J68DPRE37",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T17:02:06Z"
},
{
"body": "We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time.",
"created_at": "2026-02-25T16:04:09Z",
"display_at": "2026-02-25T16:04:09Z",
"id": "01KJARP8QNG0E0JHDZ9DX1S2ZZ",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T16:04:09Z"
},
{
"body": "We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end.",
"created_at": "2026-02-25T15:03:05Z",
"display_at": "2026-02-25T15:03:05Z",
"id": "01KJAN6EQD0XRWG4SSH1R06Z1R",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T15:03:05Z"
},
{
"body": "We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider.\nWhile the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts.",
"created_at": "2026-02-25T13:36:18Z",
"display_at": "2026-02-25T13:36:18Z",
"id": "01KJAG7H8ECMYAGM9V6XX709Y9",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T13:36:18Z"
},
{
"body": "We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.",
"created_at": "2026-02-25T12:48:53Z",
"display_at": "2026-02-25T12:48:53Z",
"id": "01KJADGQ1DZQTYMN3RM1KY0AC7",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T12:48:53Z"
},
{
"body": "A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.",
"created_at": "2026-02-25T12:01:24Z",
"display_at": "2026-02-25T12:01:24Z",
"id": "01KJAASRJXHR5BP7DJVRX1RR8C",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T12:01:24Z"
},
{
"body": "We have identified the cause of the issue affecting some customers and are working on a fix. Access to Chats and Reports may be degraded while we complete the necessary steps.",
"created_at": "2026-02-25T11:58:47Z",
"display_at": "2026-02-25T11:58:47Z",
"id": "01KJAAMZABBFKFYADEHZ8W4EKY",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T11:58:47Z"
},
{
"body": "**Brief status update and additional context on the ongoing incident**\n\nThis incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet.\nMinor performance issues persist, but these are limited in scale and do not affect overall availability for customers.",
"created_at": "2026-02-25T11:26:44Z",
"display_at": "2026-02-25T11:26:44Z",
"id": "01KJA8T99116632HERZSKXEZB8",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T11:26:44Z"
},
{
"body": "We continue to monitor the situation to ensure everything remains stable.",
"created_at": "2026-02-25T08:05:43Z",
"display_at": "2026-02-25T08:05:43Z",
"id": "01KJ9XA735AQV587BPMS1T5K57",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T08:05:43Z"
},
{
"body": "Services are operational, and we are actively monitoring to maintain stability.",
"created_at": "2026-02-25T07:43:03Z",
"display_at": "2026-02-25T07:43:03Z",
"id": "01KJ9W0PX52P4X1VZ85SQ3P0ER",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T07:43:03Z"
},
{
"body": "We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary.",
"created_at": "2026-02-25T07:12:15Z",
"display_at": "2026-02-25T07:12:15Z",
"id": "01KJ9T8AMHQV0F8S3VF5YYSBCE",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "monitoring",
"updated_at": "2026-02-25T07:12:15Z"
},
{
"body": "We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed.",
"created_at": "2026-02-25T07:07:00Z",
"display_at": "2026-02-25T07:07:00Z",
"id": "01KJ9SYPW8QSPJ2SAG12P0XD6W",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T07:07:00Z"
},
{
"body": "Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available.",
"created_at": "2026-02-25T06:51:59Z",
"display_at": "2026-02-25T06:51:59Z",
"id": "01KJ9S373CP2SC0NRM63KQ9824",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T06:51:59Z"
},
{
"body": "Work on resolving the issue is ongoing. We will provide another update as soon as we have more information.",
"created_at": "2026-02-25T06:30:45Z",
"display_at": "2026-02-25T06:30:45Z",
"id": "01KJ9QWBE0SJFQV6KWFMWWPV6K",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T06:30:45Z"
},
{
"body": "We are actively implementing steps to resolve the problem. We will share the next update as soon as possible.",
"created_at": "2026-02-25T06:08:26Z",
"display_at": "2026-02-25T06:08:26Z",
"id": "01KJ9PKF3CSFAYWWY2MPB6RXEF",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T06:08:26Z"
},
{
"body": "We are still actively working to resolve the issue. We will provide further updates as we make progress.",
"created_at": "2026-02-25T05:44:56Z",
"display_at": "2026-02-25T05:44:56Z",
"id": "01KJ9N8ES24GQ6KA4M2XMBH2Y4",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T05:44:56Z"
},
{
"body": "Our team is actively working to resolve the issue. We will share another update as soon as we have more details.",
"created_at": "2026-02-25T05:23:02Z",
"display_at": "2026-02-25T05:23:02Z",
"id": "01KJ9M0BH0Y1EVJRA5NDA9HK5C",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T05:23:02Z"
},
{
"body": "We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information.",
"created_at": "2026-02-25T04:58:32Z",
"display_at": "2026-02-25T04:58:32Z",
"id": "01KJ9JKG1THDESQ9MWZRWEW9JP",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "identified",
"updated_at": "2026-02-25T04:58:32Z"
},
{
"body": "We are currently investigating an issue affecting some customers' ability to access Text and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information.",
"created_at": "2026-02-25T04:39:17Z",
"display_at": "2026-02-25T04:39:17Z",
"id": "01KJ9HG85ZHZMGJN1Y792Z5KEZ",
"incident_id": "01KJ9HG85Z6C02FPZ7N4WPXKK5",
"status": "investigating",
"updated_at": "2026-02-25T04:39:17Z"
}
],
"name": "Text - outage",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-02-26T10:22:29Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:35Z"
},
{
"created_at": "2026-02-21T18:31:38Z",
"id": "01KJ0QHE0HAMJND8V61WTKXZF1",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.",
"created_at": "2026-02-21T18:57:43Z",
"display_at": "2026-02-21T18:57:43Z",
"id": "01KJ0S16TN95AXJ29CDKET53M6",
"incident_id": "01KJ0QHE0HAMJND8V61WTKXZF1",
"status": "resolved",
"updated_at": "2026-02-21T18:57:43Z"
},
{
"body": "The problem should be resolved now. We are moving to monitoring.",
"created_at": "2026-02-21T18:54:50Z",
"display_at": "2026-02-21T18:54:50Z",
"id": "01KJ0RVX9E7B3WVQPD8T5YNQRN",
"incident_id": "01KJ0QHE0HAMJND8V61WTKXZF1",
"status": "monitoring",
"updated_at": "2026-02-21T18:54:50Z"
},
{
"body": "We are still investigating the problem. The delay was shortened, but it is still occurring. ",
"created_at": "2026-02-21T18:52:02Z",
"display_at": "2026-02-21T18:52:02Z",
"id": "01KJ0RPS7V86ET0TRWGD8AWSB7",
"incident_id": "01KJ0QHE0HAMJND8V61WTKXZF1",
"status": "investigating",
"updated_at": "2026-02-21T18:52:02Z"
},
{
"body": "Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem",
"created_at": "2026-02-21T18:31:38Z",
"display_at": "2026-02-21T18:31:38Z",
"id": "01KJ0QHE0HZ0K2QE3T9P2WXP55",
"incident_id": "01KJ0QHE0HAMJND8V61WTKXZF1",
"status": "investigating",
"updated_at": "2026-02-21T18:31:38Z"
}
],
"name": "Messages sent via the chat widget are delayed",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-02-21T18:57:43Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:35Z"
},
{
"created_at": "2026-02-10T17:05:08Z",
"id": "01KH487566VYJHNPFZ62TJH49R",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved and services are operating normally. Thank you for your patience.",
"created_at": "2026-02-10T18:10:44Z",
"display_at": "2026-02-10T18:10:44Z",
"id": "01KH4BZ8K2P92MRQ624J9JBGK8",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "resolved",
"updated_at": "2026-02-10T18:10:44Z"
},
{
"body": "The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.",
"created_at": "2026-02-10T18:06:26Z",
"display_at": "2026-02-10T18:06:26Z",
"id": "01KH4BQC7B3QASAR6ZQW2WDHYV",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "monitoring",
"updated_at": "2026-02-10T18:06:26Z"
},
{
"body": "Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.",
"created_at": "2026-02-10T17:51:07Z",
"display_at": "2026-02-10T17:51:07Z",
"id": "01KH4AVARMEA4VZH45D2MT61PP",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "identified",
"updated_at": "2026-02-10T17:51:07Z"
},
{
"body": "We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.",
"created_at": "2026-02-10T17:32:32Z",
"display_at": "2026-02-10T17:32:32Z",
"id": "01KH49SAAW5XFYG95HPMXP7KC6",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "identified",
"updated_at": "2026-02-10T17:32:32Z"
},
{
"body": "Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.",
"created_at": "2026-02-10T17:21:22Z",
"display_at": "2026-02-10T17:21:22Z",
"id": "01KH494W9CZQ0HBCGDKVVE64A2",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "investigating",
"updated_at": "2026-02-10T17:21:22Z"
},
{
"body": "We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.",
"created_at": "2026-02-10T17:05:08Z",
"display_at": "2026-02-10T17:05:08Z",
"id": "01KH487566NT3NX2CKKKQH1ABR",
"incident_id": "01KH487566VYJHNPFZ62TJH49R",
"status": "investigating",
"updated_at": "2026-02-10T17:05:08Z"
}
],
"name": "Messages sent in the chat widget may be delayed",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-02-10T18:10:44Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:35Z"
},
{
"created_at": "2026-01-28T10:12:48Z",
"id": "01KG21ET4NESHN1G2SAW831GNP",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved and services are operating normally. Thank you for your patience. If you continue to experience issues, please contact support. We’ll share follow-up details in our post-incident review.",
"created_at": "2026-01-28T10:37:57Z",
"display_at": "2026-01-28T10:37:57Z",
"id": "01KG22WVBE9TJ5CK6BZ2VVY8K0",
"incident_id": "01KG21ET4NESHN1G2SAW831GNP",
"status": "resolved",
"updated_at": "2026-01-28T10:37:57Z"
},
{
"body": "A fix has been deployed and systems are recovering. We’re closely monitoring error rates, latency, and capacity to ensure stability. You may still notice intermittent issues while backlogs clear. We’ll resolve the incident once performance is stable.",
"created_at": "2026-01-28T10:34:59Z",
"display_at": "2026-01-28T10:34:59Z",
"id": "01KG22QDJGXDTPH4XPCEXEHFH1",
"incident_id": "01KG21ET4NESHN1G2SAW831GNP",
"status": "monitoring",
"updated_at": "2026-01-28T10:34:59Z"
},
{
"body": "We’ve identified the cause of the disruption and are implementing a fix. Service may remain degraded while changes roll out. We’ll provide updates as progress is made.",
"created_at": "2026-01-28T10:22:25Z",
"display_at": "2026-01-28T10:22:25Z",
"id": "01KG220DA8C07W84GQ8QE8T138",
"incident_id": "01KG21ET4NESHN1G2SAW831GNP",
"status": "identified",
"updated_at": "2026-01-28T10:22:25Z"
},
{
"body": "We’re investigating an issue that may cause errors, timeouts, or a lack of connection to chats. Our team is triaging and working to restore normal service. Updates will be posted as we learn more.",
"created_at": "2026-01-28T10:12:48Z",
"display_at": "2026-01-28T10:12:48Z",
"id": "01KG21ET4N42166K79QP20PN6J",
"incident_id": "01KG21ET4NESHN1G2SAW831GNP",
"status": "investigating",
"updated_at": "2026-01-28T10:12:48Z"
}
],
"name": "Text App connectivity issues",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-01-28T10:37:57Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:34Z"
},
{
"created_at": "2026-01-20T23:26:52Z",
"id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"impact": "minor",
"incident_updates": [
{
"body": "We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors.\n\nThroughout the degradation, our platform was able to maintain service continuity.\n\nWe appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.",
"created_at": "2026-01-21T01:42:23Z",
"display_at": "2026-01-21T01:42:23Z",
"id": "01KFF3F59KVZTPRSTXCA7E18B2",
"incident_id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"status": "resolved",
"updated_at": "2026-01-21T01:42:23Z"
},
{
"body": "After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.",
"created_at": "2026-01-21T01:28:04Z",
"display_at": "2026-01-21T01:28:04Z",
"id": "01KFF2MY6Q3E10T9WED7H1QRAW",
"incident_id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"status": "monitoring",
"updated_at": "2026-01-21T01:28:04Z"
},
{
"body": "We are still investigating the situation and working with our cloud provider engineers to implement the fix.",
"created_at": "2026-01-21T00:47:47Z",
"display_at": "2026-01-21T00:47:47Z",
"id": "01KFF0B5SX1M3T5P16GEY0YZ1G",
"incident_id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"status": "investigating",
"updated_at": "2026-01-21T00:47:47Z"
},
{
"body": "We have received a communication from the cloud provider's engineers stating that they are reviewing our case.",
"created_at": "2026-01-21T00:07:16Z",
"display_at": "2026-01-21T00:07:16Z",
"id": "01KFEY0ZVF6PK2HN21018B4N3E",
"incident_id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"status": "investigating",
"updated_at": "2026-01-21T00:07:16Z"
},
{
"body": "We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.",
"created_at": "2026-01-20T23:26:52Z",
"display_at": "2026-01-20T23:26:52Z",
"id": "01KFEVQ1HF92XHC93M10VJFXVB",
"incident_id": "01KFEVQ1HFPGWMNXDS4RMBY3X2",
"status": "investigating",
"updated_at": "2026-01-20T23:26:52Z"
}
],
"name": "Performance degradation of our services",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-01-21T01:42:23Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:34Z"
},
{
"created_at": "2026-01-20T16:25:03Z",
"id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"impact": "minor",
"incident_updates": [
{
"body": "The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored.\n\nOur platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage.\n\nThank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.",
"created_at": "2026-01-20T20:36:54Z",
"display_at": "2026-01-20T20:36:54Z",
"id": "01KFEHZSMNPFM0FBWX5W2MC226",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "resolved",
"updated_at": "2026-01-20T20:36:54Z"
},
{
"body": "The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance.\n\nWe are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour",
"created_at": "2026-01-20T20:13:26Z",
"display_at": "2026-01-20T20:13:26Z",
"id": "01KFEGMVE4VVX47P0CEZZQB02H",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "monitoring",
"updated_at": "2026-01-20T20:13:26Z"
},
{
"body": "**Brief status update and additional context on the ongoing incident**\n\nThis incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps.\n\nOur platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage.\n\nThat said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.",
"created_at": "2026-01-20T19:23:25Z",
"display_at": "2026-01-20T19:23:25Z",
"id": "01KFEDS80XMXPD5VAB4161Y8BB",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T19:23:25Z"
},
{
"body": "We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.",
"created_at": "2026-01-20T18:52:54Z",
"display_at": "2026-01-20T18:52:54Z",
"id": "01KFEC1CJQD55C394D5SFRDDDS",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T18:52:54Z"
},
{
"body": "We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.",
"created_at": "2026-01-20T18:32:43Z",
"display_at": "2026-01-20T18:32:43Z",
"id": "01KFEAWDP6W23YDTQB2ZB1G8NX",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T18:32:43Z"
},
{
"body": "We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.",
"created_at": "2026-01-20T18:05:05Z",
"display_at": "2026-01-20T18:05:05Z",
"id": "01KFE99TJ363W2QQVXNAP6J7V2",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T18:05:05Z"
},
{
"body": "We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.",
"created_at": "2026-01-20T17:44:02Z",
"display_at": "2026-01-20T17:44:02Z",
"id": "01KFE838ZRYP03078GXKAXW8EB",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T17:44:02Z"
},
{
"body": "We are actively working to fully restore normal service performance. Thank you for your patience.",
"created_at": "2026-01-20T17:22:36Z",
"display_at": "2026-01-20T17:22:36Z",
"id": "01KFE6W1RJ2X28DGAFB65S26H8",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T17:22:36Z"
},
{
"body": "We’re continuing to work on a fix. More updates will be shared soon.",
"created_at": "2026-01-20T17:01:48Z",
"display_at": "2026-01-20T17:01:48Z",
"id": "01KFE5NYW1Z3BWK4YNYXHPP3MX",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T17:01:48Z"
},
{
"body": "We identified the cause of this issue and are actively working on a fix.",
"created_at": "2026-01-20T16:44:15Z",
"display_at": "2026-01-20T16:44:15Z",
"id": "01KFE4NT7227W9YM2AC927QAVY",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "identified",
"updated_at": "2026-01-20T16:44:15Z"
},
{
"body": "We’re investigating an issue that may cause errors, timeouts, or slow responses. Our team is triaging and working to restore normal service. Updates will be posted as we learn more.",
"created_at": "2026-01-20T16:25:03Z",
"display_at": "2026-01-20T16:25:03Z",
"id": "01KFE3JMY65GAY6ZVFW3MDFEGG",
"incident_id": "01KFE3JMY6WVKCZ45VFP66NE0T",
"status": "investigating",
"updated_at": "2026-01-20T16:25:03Z"
}
],
"name": "Performance degradation of our services",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-01-20T20:36:54Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:34Z"
},
{
"created_at": "2026-01-15T11:55:04Z",
"id": "01KF0R4QBXBKY9DXD8QKRDD346",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved and services are operating normally.",
"created_at": "2026-01-15T12:25:07Z",
"display_at": "2026-01-15T12:25:07Z",
"id": "01KF0SVQ6ZNFQYCJPQTY64F17K",
"incident_id": "01KF0R4QBXBKY9DXD8QKRDD346",
"status": "resolved",
"updated_at": "2026-01-15T12:25:07Z"
},
{
"body": "A fix has been deployed. We are closely monitoring the system to ensure the issue is fully resolved.",
"created_at": "2026-01-15T12:23:30Z",
"display_at": "2026-01-15T12:23:30Z",
"id": "01KF0SRRMS43JM9MKJFZHX1M5Z",
"incident_id": "01KF0R4QBXBKY9DXD8QKRDD346",
"status": "monitoring",
"updated_at": "2026-01-15T12:23:30Z"
},
{
"body": "We’ve identified the cause of the disruption and are implementing a fix.",
"created_at": "2026-01-15T12:19:36Z",
"display_at": "2026-01-15T12:19:36Z",
"id": "01KF0SHM77CR43XVA7NASP2Y81",
"incident_id": "01KF0R4QBXBKY9DXD8QKRDD346",
"status": "identified",
"updated_at": "2026-01-15T12:19:36Z"
},
{
"body": "Our team is actively investigating the cause of this issue. We’ll share an update once we have further details.",
"created_at": "2026-01-15T12:10:22Z",
"display_at": "2026-01-15T12:10:22Z",
"id": "01KF0S0QQ13R6Z4EF2C7T6MGGG",
"incident_id": "01KF0R4QBXBKY9DXD8QKRDD346",
"status": "investigating",
"updated_at": "2026-01-15T12:10:22Z"
},
{
"body": "We are observing an issue where some customers might not be able to access the app when logging in via the log in button on text.com website\nAccessing the app via the direct link works properly - https://www.text.com/app\nWe will post further updates as soon as we know more.",
"created_at": "2026-01-15T11:55:05Z",
"display_at": "2026-01-15T11:55:04Z",
"id": "01KF0R4QBX3P3HF0SJ01E6YZ3T",
"incident_id": "01KF0R4QBXBKY9DXD8QKRDD346",
"status": "investigating",
"updated_at": "2026-01-15T11:55:05Z"
}
],
"name": "Issue with accessing the app via the home page ",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2026-01-15T12:25:07Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:33Z"
},
{
"created_at": "2025-12-08T12:18:55Z",
"id": "01KBYYD21D3SH98TA695QQTN11",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2025-12-08T12:33:41Z",
"display_at": "2025-12-08T12:33:41Z",
"id": "01KBYZ83GDNBT7880XA2FZEJ4S",
"incident_id": "01KBYYD21D3SH98TA695QQTN11",
"status": "resolved",
"updated_at": "2025-12-08T12:33:41Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2025-12-08T12:29:59Z",
"display_at": "2025-12-08T12:29:59Z",
"id": "01KBYZ1B2WYHW7919ZCV1GRYRG",
"incident_id": "01KBYYD21D3SH98TA695QQTN11",
"status": "monitoring",
"updated_at": "2025-12-08T12:29:59Z"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-12-08T12:22:25Z",
"display_at": "2025-12-08T12:22:25Z",
"id": "01KBYYKF7G9H02S5SCD1764N0W",
"incident_id": "01KBYYD21D3SH98TA695QQTN11",
"status": "identified",
"updated_at": "2025-12-08T12:22:25Z"
},
{
"body": "We are investigating an issue where the chat widget might not be visible on direct.lc.chat links",
"created_at": "2025-12-08T12:18:55Z",
"display_at": "2025-12-08T12:18:55Z",
"id": "01KBYYD21DS7V966DNBM6GF0WT",
"incident_id": "01KBYYD21D3SH98TA695QQTN11",
"status": "investigating",
"updated_at": "2025-12-08T12:18:55Z"
}
],
"name": "Chat widget visibility on direct.lc.chat links",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2025-12-08T12:33:41Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:09Z"
},
{
"created_at": "2025-11-26T13:02:58Z",
"id": "01KB0453DPVTQEN6Z57QPJPGNJ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue causing some browsers to falsely flag shared file links as suspicious has now been fully resolved.\nThe affected links should once again open normally without warnings.\n\nThank you for your patience while we worked to address the problem.",
"created_at": "2025-11-27T06:46:38Z",
"display_at": "2025-11-27T06:46:38Z",
"id": "01KB210Q5284PCJF0B6G7MCYPS",
"incident_id": "01KB0453DPVTQEN6Z57QPJPGNJ",
"status": "resolved",
"updated_at": "2025-11-27T06:46:38Z"
},
{
"body": "We are currently aware of an issue where some browsers are incorrectly flagging links to files shared via the chat widget as suspicious. This appears to be a false positive. Our team is actively investigating the cause of this behavior and working with relevant services to ensure the links are properly recognized as safe.\n\nWe will provide updates as soon as more information is available.",
"created_at": "2025-11-26T13:02:58Z",
"display_at": "2025-11-26T13:02:58Z",
"id": "01KB0453DPDC5S9YJVJJ47M41D",
"incident_id": "01KB0453DPVTQEN6Z57QPJPGNJ",
"status": "investigating",
"updated_at": "2025-11-26T13:02:58Z"
}
],
"name": "Attachment links false-positively marked as suspicious",
"page_id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"resolved_at": "2025-11-27T06:46:38Z",
"status": "resolved",
"updated_at": "2026-03-11T16:58:09Z"
}
],
"page": {
"id": "01K2PCFAKRB9QEE9JWBSTYB7PE",
"name": "Text Services",
"updated_at": "2026-09-10T09:07:32Z",
"url": "https://status.text.com/"
}
}