Third Party Index

Text

text.com

Subprocessors

7 third parties. CSV · Atom

NamePurposeLocationListed since
ActiveCampaign, LLC (Postmark) Email services through the Postmark product; MarketingUSA
Akamai Technologies, Inc. Network and Security Services; Secure content delivery, performance optimization, web application firewall (WAF) and DDoS protectionGlobal – Services delivered remotely
Amazon Web Services LLC (AWS) Amazon Web Services (AWS) offers a comprehensive suite of cloud solutions, including **Amazon S3** for highly durable object storage, designed to power modern applications; Cloud Service ProviderUSA, EU
Cloudflare, Inc. Network and Security Services; Provider of network and security services, including DNS, content delivery, and protection of internet-facing applications.USA, EU
Functional Software, Inc. (Sentry) Engineering; Monitor application performance to ensure high-quality service/Crash reports, bug tracking in integrations.USA
Google Cloud Platform Cloud Service Provider; Google Cloud Platform (GCP) provides cloud infrastructure and services used by the organisation to host and operate applications, data, and workloads in a secure and scalable environment.US (Dallas, Iowa) EU (Frankfurt)
OpenAI OpCo, LLC Engineering; Provider of AI models and APIs used to support internal operations and enhance product features.US and various locations worldwide

Compliance

Certified
Says it complies with

Certifications as Text's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 2: no incident reportedJul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: 1 incident (1 minor)Jul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: 1 incident (1 minor)Jul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: 2 incidents (2 minor)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 4 incidents in 90 days
  • 0 major or critical
  • 20 min typical time to resolve
BeganIncidentImpactLasted
AI Agents may not respond to some of the chatsminor4 min
Website Scraping Option May Fail for Some Sitesminor20 min
Issues with opening filesminor25 h 38 min
Workflow degraded performanceminor15 min
Workflow degraded performanceminor1 h 5 min
Investigating Issues with Desktop Application Loginminor2 h 52 min
Issues with adding new Knowledge Sourcesminor33 min
Issues with login to the TextApp accountmajor1 h 19 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 minor) · partial: our history begins Nov 26 · typical time to resolve 17 h 43 min Dec 2025: 1 incident (1 major) · typical time to resolve 14 min Jan 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 2 h 15 min Feb 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 1 h 5 min Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 1 h 19 min Jun 2026: 1 incident (1 minor) · typical time to resolve 1 h 5 min Jul 2026: 2 incidents (2 minor) · typical time to resolve 25 h 38 min Aug 2026: 0 incidents Sep 2026: 2 incidents (2 minor) · typical time to resolve 20 min Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

As Text's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Text's site

Text transparency rating

It updates with the rating.

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