Snapshot 17345
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "This incident has been resolved by the Emburse team.\nEmburse Engineering team will take a deeper dive into what happened and will provide further details.\nWe have verified that report ingestion has resumed.",
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"body": "Users may experience an issue where reports from Chrome River are not being ingested into AppZen.\n\nThis issue is related to an ongoing issue on the Emburse/Chrome River side. We are working with their team to resolve this on priority.\n\nWe apologize for the inconvenience caused and will provide further updates as more information becomes available.",
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"body": "The issue has been identified and a fix is being implemented.",
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"body": "Users may experience an issue where they are unable to download reports in AI Analytics.\n\nWe are aware of the issue and are working to resolve it on priority. We will provide further updates as more information becomes available.\n\nWe apologize for the inconvenience caused.",
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"body": "Resolved — Invoice Processing Delays (Autonomous AP)\n\nBetween approximately 11:30 AM and 5:00 PM PDT on September 15, some invoices submitted to Autonomous AP remained in a \"Processing\" state longer than expected.\n\nThe cause was an availability issue with a third-party provider in the US-East region, which caused inference requests to time out rather than fail fast. The provider has confirmed the issue on their side.\n\nWe mitigated the impact by routing invoice processing to an alternate endpoint, after which new invoices resumed processing normally. All affected invoices have since been reprocessed and have completed successfully. No invoice data was lost.\n\nProcessing times have returned to normal, and the service is fully operational.\n\nWe apologise for the disruption.",
"created_at": "2026-09-15T18:31:21.372-07:00",
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"body": "We applied a fix and are monitoring recovery.\n\nOur engineering team has completed the failover to an alternate endpoint. Invoice processing has recovered:\n\nNew invoices submitted to Autonomous AP are now processing normally, at expected speeds.\nBacklogged invoices that were stuck during the incident window are being reprocessed in batches, and the queue is draining steadily.\n\nCustomers may continue to see a temporary delay on invoices submitted during the impact window until the backlog fully clears. No customer action is required; these invoices will complete automatically.\n\nWe are monitoring system health and backlog drain rate closely and will confirm once the backlog is fully cleared.",
"created_at": "2026-09-15T12:27:27.322-07:00",
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"body": "We have identified the cause of the invoice processing delays.\n\nThe delays are caused by an availability issue with a third-party service hosted in the US-EAST-1 region. The provider has confirmed the degradation on their side and has identified the root cause as an internal queuing subsystem. Requests from our platform were being accepted but not completed, causing invoices to remain in \"Processing\".\n\nThe impact is isolated to a single endpoint. All other AppZen services are unaffected.\n\nMitigation in progress: Our engineering team has begun failing over invoice processing to an alternate, healthy endpoint. Once the failover is complete, newly submitted invoices are expected to process normally, and we will begin clearing the accumulated backlog.\n\nNo invoice data has been lost. Next update in 30 minutes.",
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"body": "We are investigating delays in invoice processing on Autonomous AP.",
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"body": "Some users may experience an issue where receipts are not visible at the Line Level. However, the receipts remain available and visible at the Header Level.\n\nOur team is actively investigating and working to resolve the issue. We will provide further updates as more information becomes available.\n\nWe apologize for any inconvenience caused and appreciate your patience.",
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