Snapshot 17348
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"description": "Update and create records in Salesforce.",
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"description": "Prefill your forms with data from Salesforce",
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"name": "Salesforce Prefill Connector",
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"created_at": "2026-09-16T18:43:32.301-04:00",
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"impact": "none",
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"name": "Salesforce - Salesforce Connector",
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{
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"name": "Salesforce - Salesforce Prefill Connector",
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"body": "This incident has been resolved.",
"created_at": "2026-09-17T10:30:27.896-04:00",
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"name": "Salesforce - Salesforce Prefill Connector",
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"body": "Our team has restored a number of Salesforce authorizations affected by the recent Salesforce service disruption.\n\nIf your Salesforce Connector, Prefill Connector, or dynamic picklists are now working normally, no further action is needed.\n\nSome authorizations may still require manual reauthorization. If you're continuing to experience issues, please follow the troubleshooting steps in our previous update before reauthorizing your connection.",
"created_at": "2026-09-16T20:57:23.524-04:00",
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"body": "Following the recent Salesforce service disruption (see our previous resolved incident: https://status.formassembly.com/incidents/0ksdl7t3kjvv), we’re seeing reports that one or more FormAssembly Salesforce authorizations may have been invalidated during the outage.\n\nIf your Salesforce Connector, Prefill Connector, or dynamic picklists are still failing, please first check your FormAssembly External Authorizations page:\n\n1. In FormAssembly, hover over your username in the upper-right corner and select External Authorizations. Check whether the Salesforce authorization used by the affected connector is marked as invalid.\n2. If the authorization is invalid, do not reauthorize it yet. First, check how many active FormAssembly connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings \u003e Manage Connections.\n3. In the OAuth Apps table, check how many times FormAssembly Connector appears.\n4. If you have fewer than five FormAssembly Connector connections, return to FormAssembly and reauthorize the invalid authorization.\n5. If you already have five FormAssembly Connector connections, revoke a connection with the lowest use count first. This will free up an OAuth token and help prevent Salesforce from revoking another connection that may still be actively used. Then, return to FormAssembly and reauthorize the invalid authorization.\n\nWe’ll continue to monitor the issue and post additional updates here as needed.",
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"name": "Salesforce Connector Authorization Issues Following Recent Salesforce Outage",
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"description": "Prefill your forms with data from Salesforce",
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"name": "Salesforce Prefill Connector",
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{
"created_at": "2019-05-17T15:34:59.063-04:00",
"description": "Formerly known as ExactTarget",
"group_id": "g3m1mxvrq7nl",
"id": "29rfx8yscr2p",
"name": "Salesforce Marketing Cloud Connector",
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"status": "operational",
"updated_at": "2026-09-16T15:55:51.067-04:00"
}
],
"created_at": "2026-09-16T10:45:47.000-04:00",
"id": "0ksdl7t3kjvv",
"impact": "minor",
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"name": "Salesforce - Salesforce Connector",
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{
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"name": "Salesforce - Salesforce Prefill Connector",
"new_status": "operational",
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],
"body": "Salesforce has declared this incident resolved. Salesforce Prefill Connector and Submit Connector functionality has returned to normal, and FormAssembly continues to operate normally.\n\nIf you have responses or workflow steps that failed during the disruption, you'll need to reprocess or replay them for that data to reach Salesforce:\nReprocess form responses: https://help.formassembly.com/help/responses#reprocess-a-response\nReplay workflow connector steps: https://help.formassembly.com/help/replay#replaying-a-connector-step\n\nPlease review affected responses before reprocessing in bulk — see our earlier updates for details on potential incomplete data and duplicate records.\n\nSalesforce's incident page: https://status.salesforce.com/incidents/20004433\n\nUpdate: If you're still experiencing Salesforce Connector, Prefill Connector, or dynamic picklist errors following this disruption, we've identified a related issue with Salesforce authorizations. Please see our new incident for details and next steps: https://status.formassembly.com/incidents/mmd81rfq65zq",
"created_at": "2026-09-16T15:55:51.097-04:00",
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"deliver_notifications": true,
"display_at": "2026-09-16T15:55:51.000-04:00",
"id": "lfsssjql37ld",
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"status": "resolved",
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"updated_at": "2026-09-16T21:24:29.350-04:00",
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{
"affected_components": [
{
"code": "483bxygpn4lw",
"name": "Salesforce - Salesforce Connector",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "x2jk7rrvgw78",
"name": "Salesforce - Salesforce Prefill Connector",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
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"name": "Salesforce - Salesforce Marketing Cloud Connector",
"new_status": "degraded_performance",
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}
],
"body": "Salesforce reports that service telemetry is healthy and that their review has not confirmed any ongoing customer impact from this incident. Salesforce has not yet declared the incident resolved — they are verifying that the existing mitigation remains active across all affected Hyperforce environments and applying targeted updates where their automated process did not complete. \n\nIf you have affected responses or workflow steps, you can begin reprocessing. We'd suggest starting with a small batch to confirm your Salesforce instance is accepting requests normally before working through the rest: \nReprocess form responses: https://help.formassembly.com/help/responses#reprocess-a-response\nReplay workflow connector steps: https://help.formassembly.com/help/replay#replaying-a-connector-step\n\nPlease continue to review before reprocessing in bulk. As noted in our earlier update, responses submitted during the disruption may have been saved with missing or empty values from prefill, lookup, or dynamic picklist connectors — including hidden fields such as Salesforce record IDs. Reprocessing and replay cannot restore values that never populated, so records may be incomplete, fail to match the intended record, or create duplicates. Note also that replay runs against your current connector configuration, and replaying a form step re-executes all subsequent steps in the workflow.\n\nSalesforce's incident page remains the best source for instance-level status: https://status.salesforce.com/incidents/20004433\n\nWe will post a final update once Salesforce declares the incident resolved.",
"created_at": "2026-09-16T14:53:37.527-04:00",
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"deliver_notifications": true,
"display_at": "2026-09-16T14:53:37.527-04:00",
"id": "d9yhd36s7jt5",
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"status": "monitoring",
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"updated_at": "2026-09-16T14:53:37.527-04:00",
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},
{
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{
"code": "483bxygpn4lw",
"name": "Salesforce - Salesforce Connector",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "x2jk7rrvgw78",
"name": "Salesforce - Salesforce Prefill Connector",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "29rfx8yscr2p",
"name": "Salesforce - Salesforce Marketing Cloud Connector",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "No change to report. Salesforce's incident remains ongoing and we have not received an updated timeline from Salesforce. Impact and guidance are unchanged from our initial update above. FormAssembly continues to operate normally.\n\nSalesforce's incident page remains the best source for instance-level status: https://status.salesforce.com/incidents/20004433 \n\nWe will post another update within 1-2 hours, or sooner if Salesforce's status changes.",
"created_at": "2026-09-16T12:45:16.643-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T12:45:16.643-04:00",
"id": "grkq7m8qbhqd",
"incident_id": "0ksdl7t3kjvv",
"status": "investigating",
"tweet_id": null,
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"updated_at": "2026-09-16T12:45:16.643-04:00",
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},
{
"affected_components": [
{
"code": "483bxygpn4lw",
"name": "Salesforce - Salesforce Connector",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "x2jk7rrvgw78",
"name": "Salesforce - Salesforce Prefill Connector",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
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"name": "Salesforce - Salesforce Marketing Cloud Connector",
"new_status": "degraded_performance",
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],
"body": "Salesforce is currently experiencing a service disruption affecting a number of its instances. Impact is limited to customers whose Salesforce instance is affected. To check whether yours is included, visit https://status.salesforce.com/incidents/20004433 and look up your instance.\n\nFormAssembly itself is operating normally. Form building and form publishing are unaffected, and responses are being collected and saved as usual.\n\nIf your Salesforce instance is affected, you may see:\n-Errors or delays on Salesforce Connector steps in forms and workflows\n-Prefill and lookup connectors failing or returning incomplete data\n-Dynamic picklists failing to populate or loading incomplete values\n-Intermittent issues with Salesforce-based single sign-on\n\nTwo things to be aware of:\n\n1. We cannot guarantee that data captured during this window is complete. Because prefill, lookup, and dynamic picklist connectors run while a form is loading, responses submitted during the disruption may have been saved with missing or empty values — including hidden fields such as Salesforce record IDs, and picklist selections that never loaded. Reprocessing and replay re-run the connector against the data as it was saved, so they cannot restore values that failed to populate at submission time. Records may therefore be incomplete, fail to match the intended record, or create duplicates.\n\n2. Failed connector runs will not resend automatically. Once Salesforce service is restored, you will need to take action for that data to reach Salesforce:\nForm responses — reprocess the affected responses: https://help.formassembly.com/help/responses#reprocess-a-response\nWorkflow connector steps — replay the affected steps: https://help.formassembly.com/help/replay#replaying-a-connector-step\n\nWe recommend reviewing responses submitted during this window before reprocessing or replaying, rather than acting in bulk, and waiting until Salesforce confirms recovery for your instance so that retries don't fail again. Note that replay runs against your current connector configuration, and replaying a form step re-executes all subsequent steps in the workflow.\n\nWe are tracking Salesforce's incident and will post another update within 1-2 hours.",
"created_at": "2026-09-16T10:45:47.971-04:00",
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"display_at": "2026-09-16T10:45:47.000-04:00",
"id": "27rsw9m5hmky",
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"status": "investigating",
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"updated_at": "2026-09-16T12:45:34.905-04:00",
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}
],
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"name": "Salesforce Service Disruption",
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"body": "Resolved — This issue is resolved. Between August 18 at 1:03 PM ET and August 20 at 11:49 AM ET, files attached to Government Cloud form submissions were not saved due to a storage configuration issue introduced during a hosting architecture change. Form submissions completed and responses were saved; only the uploaded files were affected.\n\nFiles uploaded during this window were not stored and cannot be recovered. They will need to be submitted again. All other response data is intact.\n\nUploads have been working normally since August 20 at 11:49 AM ET, and we have verified successful uploads across multiple accounts. Customers with questions about specific responses should contact FormAssembly Support.",
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"body": "While we hoped the yesterdays response would be a complete fix, customers continue to experience intermittent issues with the delays. The team has identified the potential cause and is actively working on that fix. We will continue to post here when new information is available.",
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"body": "We are investigating reports that the form-level Salesforce connector and form notifications are not processing upon form submission for a subset of accounts.\n\nWe are actively investigating and will provide updates as more information becomes available.",
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"body": "This incident has been resolved. We identified and corrected the underlying issue, and Salesforce Marketing Cloud (SFMC) Prefill and Submit connectors are now loading and operating as expected. Affected forms are accessible again.\n\nPlease note that a subset of responses submitted between 9:20 AM and 1:20 PM ET on August 19, 2026 may not have been sent to Salesforce Marketing Cloud and may need to be manually reprocessed. We recommend reviewing responses submitted during this window and reprocessing any that did not sync as expected.\n\nThank you for your patience.",
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"body": "Delayed Salesforce Connector and Email Notification Processing on Form Submission has been resolved.\n\nBoth the Salesforce Connector and email notifications are now running as expected.\n\nWe apologize for any inconvenience caused and appreciate your patience.\n\nIf you continue to experience issues, please contact support.",
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"body": "Between approximately 2:45pm - 3pm ET a small segment of our Compliance Cloud accounts may have experienced temporary access loss to their forms and/or accounts. This was quickly identified and resolved by our team. \n\nThere may also be a slight delay in purge jobs associated with this outage.",
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"body": "The connectivity issue affecting UK BT and EE customers has been resolved. Access to FormAssembly is now fully restored on these networks.",
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"body": "We have reopened our investigation into reports of connectivity issues from UK customers using BT and EE networks.\n\nAlthough BT previously confirmed that the underlying network issue had been resolved, we continue to receive reports from some customers who are still unable to access FormAssembly. We are working with BT to determine the cause of the continued reports.\n\nIn the meantime, customers may be able to restore access by connecting through an alternative network, such as mobile data or a different ISP.\n\nFor reference, our previous incident update is available here: https://status.formassembly.com/incidents/1cgbt78n7h3b\n\nWe will continue to provide updates as we learn more.",
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