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FranConnect Search the Trust Center... Ctrl +K Quick links Website URL Quick links Website URL Quick Summary One or more annual third-party audit(s) Has a formal mobile device management (MDM) program Annual third-party penetration testing Has a disaster recovery plan Subprocessors list available Has cyber insurance Will enter into a DPA Deletes customer data on request Has an API available Uses a centralized IAM solution (SSO) to manage employee access Has a privacy policy Has an AI policy Badges SOC 2 Type I EU-US DPF UK-US DPF Swiss-US DPF CCPA CASA Documents & Knowledge Base FAQs Subprocessors12 Subprocessor Location of Processing Usage Details AWS Australia, Canada, Germany, Singapore, United States Secure cloud hosting, infrastructure, storage, backups, and system availability. CustomGPT United States AI knowledge assistant platform used to create conversational interfaces that retrieve and summarize information from organizational documentation and knowledge bases. MongoDB Australia, United States Managed database services supporting secure data storage and performance. OpenAI United States AI-driven text analysis, summarization, and drafting assistance features. Pendo United States Product analytics and user experience insights to improve platform usability. Prismatic United States Embedded integration platform used to build, deploy, and run customer-facing product integrations, routing and transforming data in transit between FC Sky and customer-authorized third-party systems. Rocketlane United States Customer onboarding and implementation project management, including collaboration with customer project teams. SendGrid United States Secure delivery of transactional and system-generated email communications. Statisfy United States Customer success platform. Consolidates account and engagement information to produce account health insights, reporting and workflow support for FranConnect's customer success team. Strategy United States Enterprise analytics and reporting tool used for data visualization and dashboarding within FC Sky. Vendasta United States Cloud-based platform used for marketing automation, reputation management, and digital marketing campaign management, enabling organizations to manage customer engagement, lead generation, and marketing analytics across multiple locations or franchise entities. Zendesk United States Customer support ticketing and service management. Last updated September 22, 2026. . View as: Featured Documents Powered by Conveyor, the first end-to-end customer trust platform. Learn more