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Home Glossary Getting Started Pre-Deployment Issuetrak System Requirements IDU Verb Documentation Working with the JSON Introduction to the Issuetrak Deployment Utility (IDU) Introduction to the Issuetrak Deployment Manager (IDM) Issuetrak's Release Pipeline Network Share for Attachments Deployment Issuetrak Deployment Fundamentals How to Install Issuetrak Using the Issuetrak Deployment Utility (IDU) How to Install Issuetrak Using the Issuetrak Deployment Manager (IDM) Post-Deployment Configuration About Integrated Security Deploying in High Availability Environments Implementation Implementation Roadmap: From Planning to Go-Live How To Get the Most Out of Your Consultation Implementation Agendas Implementation Session 1 Agenda Implementation Session 2 Agenda Implementation Session 3 Agenda Implementation Session 4 Agenda Implementation Session 5 Agenda Implementation Session 6 Agenda Implementation Session 7 Agenda & Beyond Testing Your Issuetrak Site: Best Practices for a Successful Implementation General Getting Started in Issuetrak Term Dictionary The Benefits of Customer Training Ways to Utilize Issuetrak Consulting Site Configuration Foundations Navigating the Issue Lifecycle in Issuetrak About the Features Screen How to Use Task-Associated User Defined Fields About Entities About Organizations About Departments About Locations and Regions User Management About Users About Groups User Permissions User Templates How to Reset a Password Multi-factor Authentication User Administrator Feature Attachments within User Profiles Password Policy Additional Benefits of Locations and Regions About Issue Types and Subtypes Issue Types - A Guide from Planning to Implementation Configuration and Customization of Issue Submission About Issue Forms About Issue Responsibilities About Issue Templates About Priorities Incoming Email Overview Issue Notifications Visibility Controls Best Practices About Tasks About Causes HTML Enhancement Options Rich Text Editor Limitations for Copying and Pasting Best Practices - Using the Knowledge Base to Document Administration Tasks How to Install Issuetrak on Your Desktop Total / Adjusted Time Open About Embedded HTML Licensing FAQs Quick Reference Guides Adding Users Removing Users Using Issuetrak Best Practices Best Practices - Moving a Workflow to Issuetrak Managing Task Groups How to Embed Video Best Practices - Expanding Issuetrak Best Practices - Working with Task and Processes Custom Record Table - When to Use Best Practices - Issue Assignments Testing Your Issuetrak Site: Best Practices for Implementing Additional Features Personalization About the Dashboard How to Use Issue Hub My Settings About Bookmarks About Dark Mode Make Issuetrak Your Own My Notifications General About Reports Change Password Submitting Issues Saved Searches Searching Issues Self-Help Password Reset Logging into Issuetrak How to clear browser cache and storage Issuetrak Navigation About Issuetrak How to reset a locked user account Custom Productivity Reports About Issue Hub Working with the Task Manager Web Accessibility Guidelines Add to Home Screen Anatomy of an Issue Issue Updates Using Magic Sign-In with our Support Site How to Use Issuetrak Auditing React Server Vulnerability CVE-2025-55182 Automation How to Use Tasks Groups for Change Management Workflow How to Use Tasks Groups for Employee Onboarding and Offboarding Administering Automation About Automation About Auto Assignment Rules About Workflows About Substatus Rules How to Use Round Robin with Automation How to Use Issuetrak Automation Time and Event-Based Automations Cloud-Specific Outgoing Email in the Issuetrak Cloud Cloud Vanity URL Overview General About Solutions About Issue Statuses and Substatuses About Global Issues About the Knowledge Base About Events About Projects About Issue Auditing About Embedded Images About Scheduled Issues About Admin Auditing Issuetrak Release Notes About Classes About Round Robin About the Custom Record Table Activating Rich Text Previous Release Notes Service Contracts About Labor Hours About the All Restrictions Screen How to Activate Issuetrak Using SSL with Issuetrak About Note Tokens About Quick Notes About Printing Notes Project Examples and Best Practices Incoming Email About Incoming Email Managing IEM Mailboxes Using Google App Passwords with a Gmail IEM Account About Microsoft 365 Integration Viewing the Incoming Email Log Email Tokens Exclude Text Keywords Blocked Attachments Issue Handling Mass Updates About Issue De-Escalations About Issue Attachments Linking Issues Issue Submission Methods Entered Date vs Submitted Date Reports About Custom Reports Setting Report Writer Defaults Scheduled Reports Summary Reports How does Issuetrak define Report Permissions? Service Level Agreements About Service Level Agreements Managing Severities Managing Service Levels Managing Service Terms Managing Service Agreements System Settings Mobile Settings About the System Menu About User Defined Fields Outgoing Email About Optional Fields Hours of Operation About the License Screen Interpreting Admin Auditing Logs System Colors System Defaults About Configuration Items Site Appearance Custom Links Best Practices - Time Zone Adjustment in the Cloud Security About Site IDs Enable Support Access Upgrade & Migration How to Perform an Upgrade Using the Issuetrak Deployment Utility (IDU) Configuring Services and Scheduled Tasks How to Perform an Upgrade Using the Issuetrak Deployment Manager (IDM) Test Site Creation SQL Server Migration Web Server Migration Web and SQL Server Migration Issuetrak License Update Utility Integrations AI Integration AI Integration AI Issue Summary AI Token Usage API About the Issuetrak RESTful API (API v1) Installing the API API - Encrypting ConnectionStrings API Authorization Overview API - Swagger Overview API Samples Overview API - Elevating NLog API Operations API Operation Conventions API Operations for APIMETADATA API Operations for Attachments API Operations for Causes API Operations for Classes API Operations for Departments API Operations for Issues API Operations for IssueTypes API Operations for IssueSubTypes API Operations for IssueSubTypes2 API Operations for IssueSubTypes3 API Operations for IssueSubTypes4 API Operations for Locations API Operations for MenuItems API Operations for Notes API Operations for Organizations API Operations for Priorities API Operations for Projects API Operations for ServiceLevels API Operations for ServiceLevelAgreements API Operations for ServiceLevelSeverities API Operations for ServiceLevelTerms API Operations for Substatuses API Operations for TimeZones API Operations for Users API Operations for User Types API Operations for User-Defined Field Types API v2 API v2 Overview Asset Management Module About the Asset Management Module Asset Audits Asset Reporting Managing Assets Asset Tables Managing Software About Barcodes Billing Module Billing Overview Defining Your Products and Services Billing Module - Customers Line Items Invoice and Work Order Settings About Work Orders About Invoices Billing Module - Best Practices Chat About the Chat Add-On How to Enable Chat in Issuetrak How to add a Chat Agent Creating Issues from Chat Transcripts Issuetrak Chat - Enable Emailing Transcripts Configuring Proactive Chat Chat Shortcuts Identity Management About Identity Management About Active Directory (LDAP) Integration Activating Identity Management Integration within Issuetrak Configuring Active Directory (LDAP) Migrating to AD Federation Services Importing Users from Active Directory Preparing to use the Active Directory LDAP Integration Granting permissions to Agents About Active Directory Federation Services (AD FS) Rolling back to AD from AD Federation Services How to Configure Active Directory Single Sign On Preparing AD Federation Services for use with Issuetrak About Microsoft Entra ID Integration Migrating to Microsoft Entra ID Troubleshooting the Active Directory Module About OAuth / OpenID Connect How to Renew a Client Secret Power BI How to Integrate Power BI with Issuetrak Surveys About the Surveys Module Designing Surveys Survey Reporting Managing Surveys Planning Surveys for Various Scenarios Closing Surveys Webforms About Webforms Webforms Requirements Issuetrak Webform Webform Limitations Zapier Baby Steps: Creating a Simple Zapier Integration Using Zapier with Issuetrak Trust Center General Security in Issuetrak GDPR Compliance FAQ Subprocessors Used by Issuetrak CCPA FAQ How To Comply with GDPR Information Requests in Issuetrak Network Protocols and Ports for Issuetrak Firewall Exceptions for Use With Issuetrak's Hosted Service Implementing Rate Limiting via IIS Terms of Service Issuetrak Terms of Service Issuetrak Cloud-Based Application Agreement Business Associate Agreement Addendum Issuetrak Software License Terms and Conditions Data Processing Addendum Webform Design and Implementation Agreement Issuetrak Privacy Policy Mutual Confidentiality Agreement Full PDF Download Home Trust Center General Subprocessors Used by Issuetrak Issuetrak utilizes a variety of services and organizations for the purpose of delivering and enhancing customer experiences, marketing, and issue tracking. These services and organizations are defined as Subprocessors under the EU's General Data Protection Regulation (GDPR). The list provided below may change as Issuetrak continues to develop and improve our services and offerings. Issuetrak will update this list and provide notice to our customers prior to engaging any new subprocessor, as per our Data Processing Addendum. List of Subprocessors Infrastructure Data Subprocessors Issuetrak's cloud hosting and services are based on the following data subprocessors: Name Service Location Amazon Web Services (AWS) Cloud hosting platform United States Specialized Data Subprocessors Name Service Location Hubspot CRM and Marketing Communications United States Google Analytics Anonymous tracking of site traffic United States SnapEngage Chat Integration Service United States Google AdWords Advertising Platform United States SendGrid Cloud Outgoing Email Service United States Quickbooks Financials United States Citrix ShareFile Secure data transfer service United States Secureframe SOC 2 Type II Compliance Platform United States Was this article helpful? Thank you for your feedback! Name Email Submit Thank you! Your comment has been submitted for approval. Related Articles GDPR Compliance FAQ CCPA FAQ Preparing AD Federation Services for use with Issuetrak About Integrated Security Baby Steps: Creating a Simple Zapier Integration Copyright © Issuetrak, Inc. All rights reserved.