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Skip to navigationSkip to main content SysAid SysAid is an AI-powered IT and Enterprise Service Management platform. Organizations in healthcare, education, manufacturing, the public sector, and global enterprise rely on SysAid to run their service desks - resolving incidents, fulfilling requests, and automating service delivery with SysAid Copilot and AI agents. Because our platform sits at the center of how employees get help, we treat security and privacy as product requirements. SysAid Cloud is under an ISO 27001-certified ISMS, with ISO 27017 and 27018 certification, annual SOC 2 Type II examination, and independent penetration testing. Sensitive documents are available to customers and to prospects under NDA - use Request access with your corporate email. Privacy PolicyOpens in new tab Subprocessors AWS • Hosting Cloud infrastructure provider hosting all SysAid Cloud production environments and customer data. Customers select their hosting region, and production data remains within that region. AWS is a carved-out subservice organization in SysAid's SOC 2 Type II report and holds its own ISO 27001, SOC 2 and PCI DSS attestations. Qlik • Analytics platform Analytics platform powering SysAid's advanced reporting and dashboards, processing service desk data for customers who have licensed Analyst Seats. Qlik is an AWS partner hosted on AWS, so processing remains within AWS infrastructure. Microsoft Azure • OpenAI offering Azure OpenAI Service provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Prompts and responses are processed within Microsoft's Azure environment, are not shared with OpenAI, and are not used to train or improve foundation models. The models are stateless and retain no prompt or response content. Governed by the Microsoft Products and Services Data Protection Addendum. OpenAI • OpenAI offering OpenAI's API Platform provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Inputs and outputs submitted through the API are not used to train OpenAI's models and are retained for no more than 30 days for abuse detection before deletion. The API Platform is SOC 2 Type 2 audited and processes personal data under a data processing addendum. GFI Software • Patch Management GFI Software provides the patch management and vulnerability assessment capability behind SysAid's Patch Management add-on. It processes endpoint and asset data - such as operating system and application versions, patch status and configuration details - to identify missing updates and deploy them to managed devices. Workato • Integration & Workflow Platform/ iPaas Workato provides the integration and workflow automation platform (iPaaS) that connects SysAid with third-party business systems. The data processed depends on the integrations and recipes each customer configures, and may include ticket, asset and user records passed between SysAid and the connected systems. Available only to customers whose SysAid edition includes Workato. Zapier • Integration with third-party services Zapier enables integration between SysAid and third-party services. It is not active by default: a connection must be explicitly enabled through the SysAid Marketplace by an authorized user. Where enabled, the data shared depends on the specific automation the customer configures, and may include ticket and user records passed to the connected service. No data is shared with Zapier unless a customer has enabled it. Antropic • Code generation in AI Agent Builder Anthropic's Claude models provide the code generation capability within SysAid's AI Agent Builder, translating an administrator's description of a workflow into a working agent. By default, Anthropic does not use inputs or outputs from its commercial API to train its models. Anthropic maintains SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 42001 certification, the latter covering AI management systems. Mistral AI • Document parsing Mistral AI provides the optical character recognition and document parsing capability used to extract text and structure from files attached to SysAid tickets, so their contents can be searched and acted on within the platform. Mistral AI is headquartered in the European Union and publishes model documentation for its OCR models in line with the EU AI Act. Zilliz • Provides a vector database to power AI-driven search, recommendation systems, and efficient processing of unstructured data. Zilliz provides the managed vector database used by SysAid's AI capabilities to store and query vector embeddings generated from service desk content such as tickets and knowledge base articles. These embeddings enable semantic search and retrieval, allowing SysAid Copilot and AI agents to surface relevant information. Zilliz Cloud holds SOC 2 Type II certification covering security, availability and confidentiality, and supports regional data residency. 1-10 of 13 results Showresults per page All subprocessors AWS Cloud infrastructure provider hosting all SysAid Cloud production environments and customer data. Customers select their hosting region, and production data remains within that region. AWS is a carved-out subservice organization in SysAid's SOC 2 Type II report and holds its own ISO 27001, SOC 2 and PCI DSS attestations. Hosting aws.com Qlik Analytics platform powering SysAid's advanced reporting and dashboards, processing service desk data for customers who have licensed Analyst Seats. Qlik is an AWS partner hosted on AWS, so processing remains within AWS infrastructure. Analytics platform qlik.com Microsoft Azure Azure OpenAI Service provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Prompts and responses are processed within Microsoft's Azure environment, are not shared with OpenAI, and are not used to train or improve foundation models. The models are stateless and retain no prompt or response content. Governed by the Microsoft Products and Services Data Protection Addendum. OpenAI offering azure.com OpenAI OpenAI's API Platform provides large language model inference for SysAid Copilot and SysAid's AI capabilities. Inputs and outputs submitted through the API are not used to train OpenAI's models and are retained for no more than 30 days for abuse detection before deletion. The API Platform is SOC 2 Type 2 audited and processes personal data under a data processing addendum. OpenAI offering openai.com GFI Software GFI Software provides the patch management and vulnerability assessment capability behind SysAid's Patch Management add-on. It processes endpoint and asset data - such as operating system and application versions, patch status and configuration details - to identify missing updates and deploy them to managed devices. Patch Management https://gfi.ai/products-and-solutions/network-security-solutions/languard Workato Workato provides the integration and workflow automation platform (iPaaS) that connects SysAid with third-party business systems. The data processed depends on the integrations and recipes each customer configures, and may include ticket, asset and user records passed between SysAid and the connected systems. Available only to customers whose SysAid edition includes Workato. Integration & Workflow Platform/ iPaas workato.com Zapier Zapier enables integration between SysAid and third-party services. It is not active by default: a connection must be explicitly enabled through the SysAid Marketplace by an authorized user. Where enabled, the data shared depends on the specific automation the customer configures, and may include ticket and user records passed to the connected service. No data is shared with Zapier unless a customer has enabled it. Integration with third-party services zapier.com Antropic Anthropic's Claude models provide the code generation capability within SysAid's AI Agent Builder, translating an administrator's description of a workflow into a working agent. By default, Anthropic does not use inputs or outputs from its commercial API to train its models. Anthropic maintains SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 42001 certification, the latter covering AI management systems. Code generation in AI Agent Builder https://www.anthropic.com/ Mistral AI Mistral AI provides the optical character recognition and document parsing capability used to extract text and structure from files attached to SysAid tickets, so their contents can be searched and acted on within the platform. Mistral AI is headquartered in the European Union and publishes model documentation for its OCR models in line with the EU AI Act. Document parsing https://mistral.ai/ Zilliz Zilliz provides the managed vector database used by SysAid's AI capabilities to store and query vector embeddings generated from service desk content such as tickets and knowledge base articles. These embeddings enable semantic search and retrieval, allowing SysAid Copilot and AI agents to surface relevant information. Zilliz Cloud holds SOC 2 Type II certification covering security, availability and confidentiality, and supports regional data residency. Provides a vector database to power AI-driven search, recommendation systems, and efficient processing of unstructured data. zilliz.com Mixpanel Mixpanel provides the product analytics used to understand how SysAid features are adopted, where users encounter friction, and how engagement changes over time, so the product can be improved. Mixpanel receives interaction events and associated identifiers only. It does not receive ticket content, attachments, or knowledge base articles. A product analytics tool to track user interactions, monitor engagement trends, and improve the overall user experience. mixpanel.com TeamViewer Enables remote control sessions to be initiated from within SysAid, allowing technicians to connect to an end user's device to diagnose and resolve issues. Remote session traffic is transmitted through TeamViewer's infrastructure. Applicable only to customers who have licensed the TeamViewer integration; customers without it are unaffected. Remote Control teamviewer.com Splashtop Provides the remote support capability integrated into SysAid, enabling technicians to connect to an end user's device directly from a ticket to diagnose and resolve issues. Remote session traffic is transmitted through Splashtop's infrastructure. Applicable only to customers who have licensed the Splashtop integration; customers without it are unaffected. Remote Control splashtop.com