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Skip to navigationSkip to main content Opens in new tab |Trust Center Security at Ontra Our customers trust us with their most sensitive data because they’ve validated the rigorous processes and technologies we’ve implemented to keep their information safe. We strive to deliver products and services that adhere to the industry’s highest security requirements. We’ll continue to earn the confidence of our customers by staying at the forefront of the best privacy and security practices. If you discover any vulnerabilities or exploits in our product or website, please report them to the contact below. If you wish to receive email notifications about changes to our Subprocessors, please subscribe hereOpens in new tab. [email protected] Privacy Policy Compliance SOC 2 Type II ISO 27001:2022 ISO/IEC 42001:2023 Resources View all Compliance Ontra SOC 2 Type 2 1.1.25 to 12.31.25.pdf ISO 27001:2022 Certificate ISO 42001:2023 Certificate Penetration Testing Contract Automation, Insight & Accord - Penetration Test 2025 Atlas - Penetration Test 2025.pdf Miscellaneous Ontra Security Policies Summary Application Diagram Ontra Disaster Recovery & Business Continuity - Summary (2025).pdf Other resources 2025-2026 COI - Evidence of Insurance.pdf Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 15 more Infrastructure security controls Organizational security Asset disposal procedures utilized Portable media encrypted Anti-malware technology utilized View 10 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Configuration management system established View 30 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Subprocessors View all Amazon Web Services • Cloud, Infrastructure and AI provider USA Cloud computing, infrastructure, and AI-enabled functionality Google, Inc. • Cloud, Infrastructure, Productivity and AI provider USA Cloud computing, infrastructure, productivity apps, and AI-enabled functionality OpenAI, LLC • AI Provider USA AI-enabled functionality GitHub • Repository Provider USA Source code repository FAQ Updates View all Compliance New Report Available: SOC 2 Type 2 January 1 to December 31, 2024 Published May 16, 2025 We’re pleased to announce that Ontra has completed an independent SOC 2 Type 2 audit covering the period from January 1 to December 31, 2024. The audit covers all five Trust Services Criteria: Security, Availability, Confidentiality, Processing Integrity, and Privacy, verifying that our controls were designed and operated effectively throughout the year. Compliance Ontra has received ISO 27001:2022 Certification Published October 4, 2024 We are pleased to announce that Ontra has received ISO 27001:2022 certification. This certification reflects our strong commitment to ensuring the highest level of information security practices and aligning our security program with international standards. Compliance Ontra has completed its ongoing SOC 2 Type 2 compliance audit Published January 23, 2024 SOC 2 Type 2 compliance requires an ongoing commitment to security and privacy practices and demonstrates our dedication to protecting our customers' data. We have uploaded the SOC 2 Type 2 report to this trust portal for our customers' reference.