Snapshot 18006
Normalized text
Scripts and page chrome removed; this is what change detection compares.
LumApps platform Sub-processors
LumApps SAS and its Affiliates may engage the following third-party entities and/or their respective affiliates to assist in the
provision of Services related to the LumApps platform, as detailed below:
Legal entity Customers Purpose Country where the data
is hosted
LumApps SAS Customers who have Provision of the Services as described in EU
entered into a contract with the Order Form
a LumApps entity other
than LumApps SAS
Google Ireland Limited Customers who opted for Google hosts the cloud infrastructure EU or US
hosting on Google Cloud and provides technical administration for
Platform and/or using other infrastructure and server management
Google services services, as well as additional related
services (such as Google Translate,
Search, Analytics)
Google Ireland Limited All Google hosts the cloud infrastructure EU or US
and provides certain services, which are
part of:
- LumApps Play
- Datalake
- Analytics
- End user translation
- Marketplace library
- LumApps developer site
- MicroApps builder
- Digital Assistant, Slack and
Teams
- LumApps general
infrastructure and software
architecture (including inter
service communication,
notifications webhook, login
infrastructure, embedded
computation in particular for AI
services, and other internal
centralized services for
organization)
Google Ireland Limited Customers of the frontline Data Center Facilities and Services EU or US or Switzerland
success system as
described at
https://www.beekeeper.io/
*These Sub-processors will be used if the Customer enables the said feature or services delivery options (which may be
activated by the Customer’s Authorized User with administrator rights directly in the Services).
Microsoft Ireland Customers who opted for Microsoft hosts the cloud infrastructure EU
Operations Limited hosting on Microsoft Azure and provides technical administration
for infrastructure and server
management services
Zendesk inc. All Zendesk provides a ticketing tool for the EU
support services
Pendo.io, Inc. Customers who opted for Pendo provides a tool used to perform EU
LumApps’ analytics Service analytics
Datadog Inc. All Monitoring of the platform (logs) EU
Mailgun Technologies Inc. All Email solution provider EU
Stream.io, Inc Customers who have Stream.io provides the technical EU or US
access to and use the chat foundation for the chat feature
feature (including in the
Mobile App) as part of the
Services
Beekeeper AG Customers of the frontline Provision of the frontline success Switzerland
success system as system services
described at
https://www.beekeeper.io/
Beekeeper Poland Customers of the frontline Product and platform maintenance and EU
Sp.z.o.o success system as support of the frontline success system
described at services
https://www.beekeeper.io/
Twilio Inc. Customers of the frontline SMS services US
success system as
described at
https://www.beekeeper.io/
*These Sub-processors will be used if the Customer enables the said feature or services delivery options (which may be
activated by the Customer’s Authorized User with administrator rights directly in the Services).
Logz.io Customers of the frontline Performance and Security Monitoring EU
success system as
described at
https://www.beekeeper.io/
Functional Software, Inc. Customers of the frontline Application performance monitoring, EU
success system as error tracking and debugging tool.
described at When an error is detected, the
https://www.beekeeper.io/ application takes snapshots of code
generating errors (including surrounding
lines of code) for error reporting
Mixpanel, Inc. Customers of the frontline A/B Testing & Product Analytics EU
success system as
described at Analytics data not containing any
https://www.beekeeper.io/ personal data may be processed in
Mixpanel’s data centers in the United
States.
Raintank, Inc. Customers of the frontline Monitoring and analyzing metrics, EU
success system as performances, logs and traces.
described at Diagnostics of end user network
https://www.beekeeper.io/ reliability, performance and UX
Workato Customers of the frontline Workflow automation EU
(Optional*) success system as
described at
https://www.beekeeper.io/
Stream.io, Inc Customers of the frontline Video and audio calling services EEA (for Customers with
(Optional*) success system as their data center in the
described at EU or Switzerland)
https://www.beekeeper.io/
or
Worldwide (except
Russia, Belarus and
China) for Customers with
data centers in the US.
*These Sub-processors will be used if the Customer enables the said feature or services delivery options (which may be
activated by the Customer’s Authorized User with administrator rights directly in the Services).
DeepL SE Customers of the frontline DeepL provides a machine translation EEA
(Optional*) success system as services platform
described at
https://www.beekeeper.io/
Comeen SAS Customers of the Comeen Provision of the workplace management EU
workplace management services as described at
services (including digital https://comeen.com/
signage, Comeen Play,
visitor management…)
In addition to the foregoing, the following list of Sub-processors applies exclusively to Customers who have access to any mobile
application as part of the Services:
Legal entity Purpose Country where the
data is processed
Apple Inc. Notification service for Apple devices. Global
Google LLC (Firebase) Notification service for Android devices. Global
In addition to the Sub-processors listed above, Customers may be supported by the following LumApps Affiliates for operations,
technical support, or as otherwise required for the delivery of LumApps Services (and/or the frontline success system services):
• LumApps SAS (France)
• LumApps Inc. (US)
• LumApps K.K (Japan)
• Beekeeper GmbH Berlin (Germany)
• Beekeeper Inc. (US)
• Comeen SAS (France)
• Comeen Inc. (US)
LumApps may update the list of Sub-processors from time to time as necessary. LumApps will provide the owner of the Customer’s
account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here.
*These Sub-processors will be used if the Customer enables the said feature or services delivery options (which may be
activated by the Customer’s Authorized User with administrator rights directly in the Services).