Third Party Index

Snapshot 18021

Document
Registry listing
URL
https://status.bettercloud.com/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
37484 bytes
SHA-256 (raw)
a5f323da6a2a1b2ee9c56e0a7ee55ac49d7388dec6f9844cfb208f4a4ad876ed
SHA-256 (normalized text)
5b4448dee35a5e00b3e16e1b80f777c7e6361ce25c38f933e3d49fcbe11c05e8

Normalized text

Scripts and page chrome removed; this is what change detection compares.

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      "id": "x6j22c0c57v2",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "xrmtn8z4zr9j",
              "name": "User Automation - Core Services",
              "new_status": "operational",
              "old_status": "under_maintenance"
            },
            {
              "code": "5b825txx07cy",
              "name": "User Automation - Directory",
              "new_status": "operational",
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            },
            {
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              "name": "User Automation - Files",
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            {
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            {
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            },
            {
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              "name": "User Automation - Applications",
              "new_status": "operational",
              "old_status": "under_maintenance"
            }
          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-04-14T18:57:41.465-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-04-14T18:57:41.465-04:00",
          "id": "wtycrx04392d",
          "incident_id": "x6j22c0c57v2",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-04-14T18:57:41.465-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "xrmtn8z4zr9j",
              "name": "User Automation - Core Services",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "5b825txx07cy",
              "name": "User Automation - Directory",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "tn22jy66q0w7",
              "name": "User Automation - Files",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "lzr71jp0hk8b",
              "name": "User Automation - Workflows",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "vhckzz7s5fny",
              "name": "User Automation - Platform API",
              "new_status": "under_maintenance",
              "old_status": "operational"
            },
            {
              "code": "z9h1pp6jfcx0",
              "name": "User Automation - Applications",
              "new_status": "under_maintenance",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-04-14T18:00:07.903-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-04-14T18:00:07.903-04:00",
          "id": "hq5s0k3zk7j4",
          "incident_id": "x6j22c0c57v2",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-04-14T18:00:07.903-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-04-14T17:00:13.499-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-04-14T17:00:13.499-04:00",
          "id": "qmd4wrqjy4z5",
          "incident_id": "x6j22c0c57v2",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-04-14T17:00:13.499-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "xrmtn8z4zr9j",
              "name": "User Automation - Core Services",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "5b825txx07cy",
              "name": "User Automation - Directory",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "tn22jy66q0w7",
              "name": "User Automation - Files",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "lzr71jp0hk8b",
              "name": "User Automation - Workflows",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "vhckzz7s5fny",
              "name": "User Automation - Platform API",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "z9h1pp6jfcx0",
              "name": "User Automation - Applications",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "Workflow and Action Functionality in User Automation (app.bettercloud.com) is set to undergo maintenance on Tuesday, April 14th 2026 from 6:00PM ET to 7:00PM ET. \n\nWithin this window, customers may experience the following behavior:\n- Delays processing and executing Workflows \u0026 Actions\n- Delays receiving and processing Extended Workflow Trigger Events\n\nNote: All delayed Events/Workflows/Actions will resume once this maintenance is completed.\n\n If you have any questions, please contact our Support Team by emailing [email protected].",
          "created_at": "2026-04-09T14:10:52.060-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-04-09T14:10:52.060-04:00",
          "id": "4r13dsk52s8x",
          "incident_id": "x6j22c0c57v2",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-04-09T14:10:52.060-04:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "User Automation Maintenance",
      "page_id": "stbh0t87fyjr",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-04-14T18:57:41.465-04:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-04-14T18:00:00.000-04:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-04-14T17:00:13.621-04:00",
      "scheduled_until": "2026-04-14T19:00:00.000-04:00",
      "shortlink": "https://stspg.io/zjtcs9m89zdn",
      "started_at": "2026-04-09T14:10:51.971-04:00",
      "status": "completed",
      "updated_at": "2026-04-14T18:57:41.485-04:00"
    }
  ],
  "page": {
    "id": "stbh0t87fyjr",
    "name": "BetterCloud",
    "url": "https://status.bettercloud.com"
  },
  "status": {
    "description": "All Systems Operational",
    "indicator": "none"
  }
}