Third Party Index

BetterCloud

bettercloud.com

Subprocessors

21 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Transfer - Machine Learning; [Website]( Support contract concierge function for Spend Optimization.HQ Location - US
Appcues, Inc. Data Analytics; [Website]( Analyzes use of the application through programmed specific page events.HQ Location - US
Atlassian Pty Ltd. Project, Ticket, and Operations Management; [Website]( Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance.HQ Location - AU
Auth0, Inc. Security - Authentication; [Website]( Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects.HQ Location - US
Bugsnag, Inc. Error Monitoring; [Website]( Detects and analyzes user errors in the application.HQ Location - US
Camunda, Inc Workflow Service; [Website]( Workflow Orchestration ServiceHQ Location - US
Codium Ltd. (dba Qodo) Error Monitoring; [Website]( Detects and analyzes user errors in the application.HQ Location - IL
CoreStack [Website]( Supporting the provision, management and maintenance of the Services.HQ Location - US
Customer.io Customer Service; [Website]( Sends application emails for customer configured alerts.HQ Location - US
Egnyte File Sharing; [Website]( Secure File Sharing Tool.HQ Location - US
Elevio Pty Ltd. Customer Service; [Website]( Provides in-app support documentation services.HQ Location - AU
FullStory, Inc. Data Analytics; [Website]( Analyzes user behavior while utilizing the application.HQ Location - US
Google LLC Hosting, Storage and Processing Customer Data; [Website]( API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.HQ Location - US
Marketo, Inc. Marketing; [Website]( Notifications are coordinated using this application.HQ Location - US
Olark (Habla, Inc.) Customer Service; [Website]( Online chat support and AI After Hours supportHQ Location - US
Pendo.io, Inc. Data Analytics; [Website]( Analyzes how users are utilizing the application using programmed specific page events.HQ Location - US
Raintank Inc. (dba Grafana Labs) Monitoring; [Website]( Analyzes System Metrics and provides Monitoring / AlertingHQ Location - US
Salesforce.com, Inc. Customer Service; [Website]( Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.HQ Location - US
Twilio Inc. Customer Support; [Website]( Sends application texts/SMS for customer configured alerts.HQ Location - US
Zendesk Customer Service; [Website]( Support infrastructure on File Governance (Tricent).HQ Location - US
Zoom Video Communications, Inc Video Communication; [Website]( Video communication & collaboration solution.HQ Location - US

Compliance

Certified
Says it complies with

Certifications as BetterCloud's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 2: no incident reportedJul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: 1 incident (1 major)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 2 incidents in 90 days
  • 1 major or critical
  • 25 h 5 min typical time to resolve
  • 2 h 13 min longest major
BeganIncidentImpactLasted
Suspended BambooHR Integrationsminor25 h 5 min
Live Chat Outagemajor2 h 13 min
Suspended O365 Integrationsmajor7 h 38 min
Workflow/Action UI Outagemajor5 h 33 min
User Automation: Certain Workflows Not Triggeringmajor8 h 27 min
Workflow/Action Delaysminor1 h 38 min
Workflow email notifications are not sendingminor3 days
Live Chat Outagecritical6 h 4 min

Incidents per month

0 2 4 Apr 2026: 4 incidents (1 critical, 3 minor) · partial: our history begins Apr 14 · typical time to resolve 46 h 45 min May 2026: 3 incidents (3 major) · typical time to resolve 7 h 38 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 major) · typical time to resolve 2 h 13 min Sep 2026: 1 incident (1 minor) · typical time to resolve 25 h 5 min Apr 2026May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
BambooHR1
Live Chat Widget1

As BetterCloud's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for BetterCloud's site

BetterCloud transparency rating

It updates with the rating.

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