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Skip to content GDPR - DPA & Subprocessors Created September 27, 2023 7:15 PM Tags Empty Parent item Sub-item Empty DPA Please email [email protected], and we can send an electronic signature request with the DPA. Third-Party Sub-Processors Current as of Sep 27, 2023 SupportBee, Inc. (SupportBee) uses third-party companies, listed below, to process data on (i) behalf of SupportBee customers, (ii) in accordance with customer instructions as communicated by SupportBee, and (iii) in strict accordance with the terms of the contract between SupportBee and the sub-processors. Duration of processing: data processing will be for the duration that the customer uses and continues to use applicable services and for the retention periods set out in SupportBee's agreement with the customer. Sub-Processors (1) Name Puropose Entity Country Website Amazon Web Service (AWS) Computing & Storage services Ireland aws.amazon.com/ Sendgrid Email USA sendgrid.com/ Ably Infrastructure UK ably.com/ Rollbar Error tracking USA rollbar.com/ Segment Analytics USA segment.com/ Datadog Infrastructure Monitoring Germany datadoghq.com/ Mixpanel Analytics USA mixpanel.com/ Count7