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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>SysAid Status - Incident history</title> <link>https://status.sysaid.com</link> <description>SysAid</description> <pubDate>Thu, 29 Oct 2026 16:30:56 +0000</pubDate> <item> <title>INST06 Currently Unavailable</title> <description> Type: Incident Duration: 31 minutes Affected Components: INST06US - N. Virginia Oct 29, 17:01:50 GMT+0 - Resolved - This incident has been resolved. Oct 29, 16:56:14 GMT+0 - Monitoring - We are continuing to work on a fix for this incident. Oct 29, 16:30:56 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 31 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>17:01:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:56:14</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:30:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Thu, 29 Oct 2026 16:30:56 +0000</pubDate> <link>https://status.sysaid.com/incident/cmvtrfken024n1aqgzw5djg2k</link> <guid>https://status.sysaid.com/incident/cmvtrfken024n1aqgzw5djg2k</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 8 hours and 13 minutes Affected Components: INST05US - N. Virginia Oct 8, 06:11:59 GMT+0 - Resolved - This incident has been resolved. Oct 8, 02:43:22 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Oct 7, 21:58:32 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:58:32</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Wed, 7 Oct 2026 21:58:32 +0000</pubDate> <link>https://status.sysaid.com/incident/cmuyng4sa01da1bnzh220hral</link> <guid>https://status.sysaid.com/incident/cmuyng4sa01da1bnzh220hral</guid> </item> <item> <title>Performance issues on INST15EU instance</title> <description> Type: Incident Duration: 48 minutes Affected Components: INST15EU - Ireland Jul 15, 12:49:12 GMT+0 - Resolved - This incident has been resolved. Jul 15, 12:06:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 15, 12:01:14 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 48 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>12:49:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>12:06:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>12:01:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Wed, 15 Jul 2026 12:01:14 +0000</pubDate> <link>https://status.sysaid.com/incident/cmrm14f0y01hh0zmtoycphvmu</link> <guid>https://status.sysaid.com/incident/cmrm14f0y01hh0zmtoycphvmu</guid> </item> <item> <title>Monitoring - Service disruption affecting ticket management</title> <description> Type: Incident Duration: 1 hour and 45 minutes Affected Components: INST74US - Oregon, INST03US - N. Virginia, INST09US - Oregon, INST06US - N. Virginia, INST05US - N. Virginia, INST04US - N. Virginia, INST64US - N. Virginia, INST07US - Oregon, INST80CA - Canada, INST08US - Oregon, INST67US - N. Virginia, INST72US - Oregon Jul 10, 19:44:46 GMT+0 - Resolved - This incident has been resolved. Jul 10, 18:18:18 GMT+0 - Monitoring - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team. Jul 10, 18:06:55 GMT+0 - Monitoring - The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. Jul 10, 17:59:56 GMT+0 - Investigating - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 45 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>19:44:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>18:18:18</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team. .</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>18:06:55</var> GMT+0</small><br><strong>Monitoring</strong> - The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>17:59:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected..</p> ]]> </content:encoded> <pubDate>Fri, 10 Jul 2026 17:59:56 +0000</pubDate> <link>https://status.sysaid.com/incident/cmrf8qfml05r20rt9pnr6ybhj</link> <guid>https://status.sysaid.com/incident/cmrf8qfml05r20rt9pnr6ybhj</guid> </item> <item> <title>Service disruptions / Incoming Email Integration</title> <description> Type: Incident Duration: 1 hour and 52 minutes Affected Components: INST67US - N. Virginia Jul 6, 18:02:10 GMT+0 - Resolved - This incident has been resolved. Jul 6, 16:26:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 6, 16:10:37 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 52 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>18:02:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:26:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:10:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Mon, 6 Jul 2026 16:10:37 +0000</pubDate> <link>https://status.sysaid.com/incident/cmr9f2gq018zj0kmj3fex5kib</link> <guid>https://status.sysaid.com/incident/cmr9f2gq018zj0kmj3fex5kib</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 1 hour and 57 minutes Affected Components: INST67US - N. Virginia Jul 2, 23:18:36 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:35:15 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:31:48 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Jul 2, 21:21:59 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:35:15</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:31:48</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:21:59</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Thu, 2 Jul 2026 21:21:59 +0000</pubDate> <link>https://status.sysaid.com/incident/cmr40fgbl02x00zleojti6f4p</link> <guid>https://status.sysaid.com/incident/cmr40fgbl02x00zleojti6f4p</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 5 hours and 40 minutes Affected Components: INST04US - N. Virginia, INST67US - N. Virginia Jul 2, 13:14:13 GMT+0 - Resolved - This incident has been resolved. Jul 2, 12:29:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 2, 12:10:00 GMT+0 - Monitoring - We are continuing to work on a fix for this incident. Jul 2, 08:20:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 2, 07:34:20 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 hours and 40 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:14:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:29:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>08:20:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:34:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Thu, 2 Jul 2026 07:34:20 +0000</pubDate> <link>https://status.sysaid.com/incident/cmr36v4af001h0kqzr1n86vek</link> <guid>https://status.sysaid.com/incident/cmr36v4af001h0kqzr1n86vek</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Affected Components: INST15EU - Ireland, INST67US - N. Virginia Jul 1, 11:10:37 GMT+0 - Resolved - This incident has been resolved. Jul 1, 08:40:33 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>11:10:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:40:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Wed, 1 Jul 2026 08:40:33 +0000</pubDate> <link>https://status.sysaid.com/incident/cmr1tsfdh00p80rtpeoz7zmyk</link> <guid>https://status.sysaid.com/incident/cmr1tsfdh00p80rtpeoz7zmyk</guid> </item> <item> <title>Scheduled Maintenance: Infrastructure Upgrade, US Virginia - Sunday, June 21 - 2:00AM EST - 8:00AM EST</title> <description> Type: Maintenance Duration: 6 hours Affected Components: INST03US - N. Virginia, INST06US - N. Virginia, INST05US - N. Virginia, INST04US - N. Virginia, INST64US - N. Virginia, INST67US - N. Virginia Jun 21, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 21, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 19, 11:44:42 GMT+0 - Identified - As part of our ongoing investment in performance and reliability, SysAid will be carrying out a planned infrastructure upgrade during our scheduled maintenance window on **Sunday, June 21, 2026**. This upgrade will improve scalability, performance, and resilience of our cloud platform. During the maintenance window, you may experience brief periods of system inaccessibility. No action is required on your side, and your data remains safe throughout. We've timed this work to minimize disruption and will keep this page updated with progress. We appreciate your patience as we continue to strengthen the service. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>11:44:42</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing investment in performance and reliability, SysAid will be carrying out a planned infrastructure upgrade during our scheduled maintenance window on **Sunday, June 21, 2026**. This upgrade will improve scalability, performance, and resilience of our cloud platform. During the maintenance window, you may experience brief periods of system inaccessibility. No action is required on your side, and your data remains safe throughout. We've timed this work to minimize disruption and will keep this page updated with progress. We appreciate your patience as we continue to strengthen the service. The SysAid Team .</p> ]]> </content:encoded> <pubDate>Sun, 21 Jun 2026 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cmqkv2zpi0d8s2ikki7on9xub</link> <guid>https://status.sysaid.com/maintenance/cmqkv2zpi0d8s2ikki7on9xub</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 27 minutes Affected Components: INST09US - Oregon, INST07US - Oregon, INST08US - Oregon Jun 10, 12:30:44 GMT+0 - Resolved - This incident has been resolved. Jun 10, 12:03:18 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Wed, 10 Jun 2026 12:03:18 +0000</pubDate> <link>https://status.sysaid.com/incident/cmq80s9cq08riqtw531odi839</link> <guid>https://status.sysaid.com/incident/cmq80s9cq08riqtw531odi839</guid> </item> <item> <title>Degraded Performance on EU Instances</title> <description> Type: Incident Duration: 32 minutes Affected Components: INST15EU - Ireland, INST16EU - Ireland, INST21EU - Ireland, INST19EU - Frankfurt, INST17EU - Ireland, INST18EU - Ireland, SysAid Europe → Mar 23, 11:06:03 GMT+0 - Resolved - This incident has been resolved. Mar 23, 10:37:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 10:34:33 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 32 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>11:06:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>10:37:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>10:34:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Mon, 23 Mar 2026 10:34:33 +0000</pubDate> <link>https://status.sysaid.com/incident/cmn31ttwj01do147yzn9i7mjf</link> <guid>https://status.sysaid.com/incident/cmn31ttwj01do147yzn9i7mjf</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 32 minutes Affected Components: INST80CA - Canada Mar 18, 13:47:19 GMT+0 - Resolved - This incident has been resolved. Mar 18, 13:43:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 18, 13:15:32 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Wed, 18 Mar 2026 13:15:32 +0000</pubDate> <link>https://status.sysaid.com/incident/cmmw2dl6v09ic149yel3p9elp</link> <guid>https://status.sysaid.com/incident/cmmw2dl6v09ic149yel3p9elp</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 15 minutes Affected Components: INST15EU - Ireland, INST04US - N. Virginia, INST80CA - Canada, INST08US - Oregon, INST16EU - Ireland, INST05US - N. Virginia, INST06US - N. Virginia, INST67US - N. Virginia, INST21EU - Ireland, INST19EU - Frankfurt, INST13AU - Sydney, INST74US - Oregon, INST09US - Oregon, INST64US - N. Virginia, INST03US - N. Virginia, INST17EU - Ireland, INST07US - Oregon, INST72US - Oregon, INST18EU - Ireland Mar 12, 19:24:41 GMT+0 - Resolved - This incident has been resolved. Mar 12, 19:18:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 12, 19:09:17 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Thu, 12 Mar 2026 19:09:17 +0000</pubDate> <link>https://status.sysaid.com/incident/cmmnudf2e005betiao03twxml</link> <guid>https://status.sysaid.com/incident/cmmnudf2e005betiao03twxml</guid> </item> <item> <title>Service disruptions for US instances</title> <description> Type: Incident Duration: 52 minutes Affected Components: INST04US - N. Virginia, INST08US - Oregon, INST05US - N. Virginia, INST06US - N. Virginia, INST67US - N. Virginia, INST74US - Oregon, INST09US - Oregon, INST64US - N. Virginia, INST03US - N. Virginia, INST07US - Oregon, INST72US - Oregon, SysAid North America → Mar 11, 18:12:10 GMT+0 - Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation Mar 11, 17:33:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 17:19:53 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Wed, 11 Mar 2026 17:19:53 +0000</pubDate> <link>https://status.sysaid.com/incident/cmmmb0vpr0d5r1b7rhtxkdkj1</link> <guid>https://status.sysaid.com/incident/cmmmb0vpr0d5r1b7rhtxkdkj1</guid> </item> <item> <title>Performance issues on INST04US instance</title> <description> Type: Incident Duration: 40 minutes Affected Components: INST04US - N. Virginia Mar 6, 17:10:04 GMT+0 - Resolved - This incident has been resolved. Mar 6, 16:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 40 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:10:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> </content:encoded> <pubDate>Fri, 6 Mar 2026 16:30:00 +0000</pubDate> <link>https://status.sysaid.com/incident/cmmf6l2k9024x12e532nlenov</link> <guid>https://status.sysaid.com/incident/cmmf6l2k9024x12e532nlenov</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST04US - N. Virginia Mar 3, 18:34:38 GMT+0 - Resolved - This incident has been resolved. Mar 3, 17:00:35 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Tue, 3 Mar 2026 17:00:35 +0000</pubDate> <link>https://status.sysaid.com/incident/cmmay4ryt0c0y128lazj4g1jp</link> <guid>https://status.sysaid.com/incident/cmmay4ryt0c0y128lazj4g1jp</guid> </item> <item> <title>Service disruptions for Spaces clients</title> <description> Type: Incident Duration: 30 minutes Affected Components: INST13AU - Sydney Feb 24, 19:57:26 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team Feb 24, 19:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now Feb 24, 19:27:49 GMT+0 - Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < directly if you have any questions in regards to this event. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:32:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:27:49</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Tue, 24 Feb 2026 19:27:49 +0000</pubDate> <link>https://status.sysaid.com/incident/cmm0zzmos0003oy8lvk0m3n1l</link> <guid>https://status.sysaid.com/incident/cmm0zzmos0003oy8lvk0m3n1l</guid> </item> <item> <title>Service disruptions / Performance degradation - Email Integration</title> <description> Type: Incident Duration: 36 minutes Affected Components: INST15EU - Ireland, INST04US - N. Virginia, INST80CA - Canada, INST08US - Oregon, INST16EU - Ireland, INST05US - N. Virginia, INST06US - N. Virginia, INST67US - N. Virginia, INST21EU - Ireland, INST19EU - Frankfurt, INST13AU - Sydney, INST74US - Oregon, INST09US - Oregon, INST64US - N. Virginia, INST03US - N. Virginia, INST17EU - Ireland, INST07US - Oregon, INST72US - Oregon, INST18EU - Ireland Feb 16, 12:34:48 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 16, 11:58:25 GMT+0 - Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>11:58:25</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Mon, 16 Feb 2026 11:58:25 +0000</pubDate> <link>https://status.sysaid.com/incident/cmlp4ev1x000puyedx0u6u2ye</link> <guid>https://status.sysaid.com/incident/cmlp4ev1x000puyedx0u6u2ye</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 1 hour and 9 minutes Affected Components: INST72US - Oregon Feb 10, 09:50:11 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 10, 09:37:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 10, 08:45:00 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 10, 08:41:15 GMT+0 - Identified - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:37:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>08:41:15</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Tue, 10 Feb 2026 08:41:15 +0000</pubDate> <link>https://status.sysaid.com/incident/cmlgcq7lz142d1qtdpl807n6p</link> <guid>https://status.sysaid.com/incident/cmlgcq7lz142d1qtdpl807n6p</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 44 minutes Affected Components: INST15EU - Ireland, INST04US - N. Virginia, INST16EU - Ireland, INST05US - N. Virginia Jan 22, 13:34:14 GMT+0 - Resolved - This incident has been resolved. Jan 22, 12:50:25 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Thu, 22 Jan 2026 12:50:25 +0000</pubDate> <link>https://status.sysaid.com/incident/cmkpg9fx20034ox9l7w02ql62</link> <guid>https://status.sysaid.com/incident/cmkpg9fx20034ox9l7w02ql62</guid> </item> <item> <title>Service disruptions </title> <description> Type: Incident Duration: 1 hour and 24 minutes Affected Components: INST05US - N. Virginia, INST15EU - Ireland, INST04US - N. Virginia, INST67US - N. Virginia, INST06US - N. Virginia, INST80CA - Canada, INST08US - Oregon, INST16EU - Ireland, INST21EU - Ireland, INST19EU - Frankfurt, INST13AU - Sydney, INST74US - Oregon, INST09US - Oregon, INST64US - N. Virginia, INST03US - N. Virginia, INST17EU - Ireland, INST07US - Oregon, INST72US - Oregon, INST18EU - Ireland Nov 24, 10:53:50 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 10:38:56 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 10:30:13 GMT+0 - Identified - Our team has identified a service disruption, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 24, 09:30:00 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:38:56</var> GMT+0</small><br><strong>Monitoring</strong> - Our team has implemented a fix for this service disruption and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>10:30:13</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Mon, 24 Nov 2025 09:30:00 +0000</pubDate> <link>https://status.sysaid.com/incident/cmiczq02k093s4oaw20cb1088</link> <guid>https://status.sysaid.com/incident/cmiczq02k093s4oaw20cb1088</guid> </item> <item> <title>Performance degradation detected on INST67US and INST06US.</title> <description> Type: Incident Duration: 56 minutes Nov 18, 21:55:02 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 18, 21:22:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 20:59:24 GMT+0 - Investigating - We are currently investigating this incident. </description> <content:encoded> < directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>21:22:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>20:59:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> </content:encoded> <pubDate>Tue, 18 Nov 2025 20:59:24 +0000</pubDate> <link>https://status.sysaid.com/incident/cmi523x6q019w8gqk36v8d2se</link> <guid>https://status.sysaid.com/incident/cmi523x6q019w8gqk36v8d2se</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 7 minutes Affected Components: INST19EU - Frankfurt Nov 16, 07:46:35 GMT+0 - Resolved - This incident has been resolved. Nov 16, 07:45:43 GMT+0 - Monitoring - Our team has implemented a fix for this service disruption / performance degradation and we are monitoring the situation. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Nov 16, 07:39:41 GMT+0 - Identified - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team </description> <content:encoded> < Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>07:39:41</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a service disruption / performance degradation. We are currently looking into the root cause of the issue. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 16 Nov 2025 07:39:41 +0000</pubDate> <link>https://status.sysaid.com/incident/cmi1enrl600kk11dhm8fnnyib</link> <guid>https://status.sysaid.com/incident/cmi1enrl600kk11dhm8fnnyib</guid> </item> <item> <title>AWS Virginia Instances - Service disruptions</title> <description> Type: Incident Duration: 26 days, 20 hours and 36 minutes Affected Components: INST05US - N. Virginia, INST04US - N. Virginia, INST67US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST03US - N. Virginia Oct 21, 06:38:54 GMT+0 - Resolved - Our systems are fully operational. We will continue to monitor interactions between our infrastructure, third-party partners, and the AWS infrastructure to ensure continued stability and performance. Oct 21, 01:07:26 GMT+0 - Monitoring - Our systems have been restored to normal operation following the AWS service disruption. All core services are now functional. We are currently running verification tests and monitoring systems to ensure full stability. We will provide a final update once all checks are complete. Oct 20, 19:07:14 GMT+0 - Monitoring - AWS is continuing to investigate a major incident affecting the US-EAST-1 (Virginia) Region. The issue is currently causing degraded performance for some customers hosted in this region. We are closely monitoring the situation and will provide further updates as they become available. Oct 20, 10:42:05 GMT+0 - Resolved - AWS experienced a DNS-related outage that temporarily affected some SysAid services. They have applied a fix, and most operations, are now performing normally. We continue to monitor on our end to ensure full stability. Oct 20, 09:33:10 GMT+0 - Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs. Oct 20, 09:32:40 GMT+0 - Monitoring - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs. Oct 20, 07:30:19 GMT+0 - Identified - We would like to inform you that some of our services are currently experiencing disruptions affecting customers hosted on the AWS Virginia instances. This issue is due to a global outage reported by AWS impacting their Virginia region. Our technical teams are in direct contact with AWS, and they are treating this incident as their highest priority. We are closely monitoring the situation and will restore full service as soon as AWS resolves the issue on their side. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 26 days, 20 hours and 36 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>06:38:54</var> GMT+0</small><br><strong>Resolved</strong> - Our systems are fully operational. We will continue to monitor interactions between our infrastructure, third-party partners, and the AWS infrastructure to ensure continued stability and performance..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>01:07:26</var> GMT+0</small><br><strong>Monitoring</strong> - Our systems have been restored to normal operation following the AWS service disruption. All core services are now functional. We are currently running verification tests and monitoring systems to ensure full stability. We will provide a final update once all checks are complete..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:07:14</var> GMT+0</small><br><strong>Monitoring</strong> - AWS is continuing to investigate a major incident affecting the US-EAST-1 (Virginia) Region. The issue is currently causing degraded performance for some customers hosted in this region. We are closely monitoring the situation and will provide further updates as they become available..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:42:05</var> GMT+0</small><br><strong>Resolved</strong> - AWS experienced a DNS-related outage that temporarily affected some SysAid services. They have applied a fix, and most operations, are now performing normally. We continue to monitor on our end to ensure full stability..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:33:10</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:32:40</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has applied mitigations, and we are observing continued signs of recovery. While recovery progresses, some services may experience delays as AWS works through existing backlogs..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:30:19</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that some of our services are currently experiencing disruptions affecting customers hosted on the AWS Virginia instances. This issue is due to a global outage reported by AWS impacting their Virginia region. Our technical teams are in direct contact with AWS, and they are treating this incident as their highest priority. We are closely monitoring the situation and will restore full service as soon as AWS resolves the issue on their side..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 07:30:19 +0000</pubDate> <link>https://status.sysaid.com/incident/cmgywldqq01bnttiv6jwiy9ce</link> <guid>https://status.sysaid.com/incident/cmgywldqq01bnttiv6jwiy9ce</guid> </item> <item> <title>LDAP users might experience login issues accross multiple instances</title> <description> Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST17EU - Ireland, INST13AU - Sydney, INST04US - N. Virginia, INST21EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST03US - N. Virginia, INST09US - Oregon, INST72US - Oregon, INST15EU - Ireland, INST05US - N. Virginia, INST06US - N. Virginia, INST19EU - Frankfurt, INST67US - N. Virginia, INST80CA - Canada, INST64US - N. Virginia, INST74US - Oregon, INST08US - Oregon, INST16EU - Ireland Oct 1, 08:00:59 GMT+0 - Resolved - This incident has been resolved. Oct 1, 07:52:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 1, 07:41:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 06:27:09 GMT+0 - Investigating - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 34 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:00:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:52:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:41:48</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>06:27:09</var> GMT+0</small><br><strong>Investigating</strong> - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue..</p> ]]> </content:encoded> <pubDate>Wed, 1 Oct 2025 06:27:09 +0000</pubDate> <link>https://status.sysaid.com/incident/cmg7ltas90auuylbdl5buuwav</link> <guid>https://status.sysaid.com/incident/cmg7ltas90auuylbdl5buuwav</guid> </item> <item> <title>Service disruptions / Performance degradation</title> <description> Type: Incident Duration: 2 hours and 2 minutes Affected Components: INST13AU - Sydney Jun 16, 09:08:24 GMT+0 - Resolved - This incident has been resolved. Jun 16, 08:36:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 16, 07:49:16 GMT+0 - Investigating - We are currently investigating this incident. Jun 16, 07:34:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 16, 07:06:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 2 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>09:08:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>08:36:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:49:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:34:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>07:06:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> </content:encoded> <pubDate>Mon, 16 Jun 2025 07:06:39 +0000</pubDate> <link>https://status.sysaid.com/incident/cmbyr3ydc0007t0hugrxzz181</link> <guid>https://status.sysaid.com/incident/cmbyr3ydc0007t0hugrxzz181</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 6 hours Affected Components: INST17EU - Ireland, INST18EU - Ireland, INST19EU - Frankfurt, INST21EU - Ireland, INST16EU - Ireland, INST15EU - Ireland Mar 8, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 8, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 16:00:00 GMT+0 - Identified - We plan to perform a scheduled maintenance to upgrade our RDS. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We plan to perform a scheduled maintenance to upgrade our RDS..</p> ]]> </content:encoded> <pubDate>Sat, 8 Mar 2025 16:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm7w1p93e0019ti5i6readnen</link> <guid>https://status.sysaid.com/maintenance/cm7w1p93e0019ti5i6readnen</guid> </item> <item> <title>Scheduled maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST17EU - Ireland, INST18EU - Ireland, INST21EU - Ireland, INST16EU - Ireland, INST15EU - Ireland Feb 16, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 16, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 16:00:00 GMT+0 - Identified - ### **Maintenance Details:** _Date: February 16th, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. ### ### **Technical information:** We will upgrade our DB Servers in the EU. During the upgrade, all the environments in the EU will be down (15,16,17,18,21). Also, sysaidgateway in the EU will be down, also affecting on-premise customers using the EU gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. ### ### We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. ### We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. ### ### Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). </description> <content:encoded> <..</p> ]]> </content:encoded> <pubDate>Sun, 16 Feb 2025 16:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm70gdei9004tls8sm01jcr45</link> <guid>https://status.sysaid.com/maintenance/cm70gdei9004tls8sm01jcr45</guid> </item> <item> <title>Scheduled maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST67US - N. Virginia, INST80CA - Canada, INST64US - N. Virginia Feb 9, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 9, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 04:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: February 9th, Time: 4:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 5 hours within the specified maintenance window. **Technical information:** We will upgrade our MySQL to version 8 in the US. During the upgrade, all the environments in the US and Canada will be down (03,04,05,06,64,67,68). Also, sysaidgateway in the US will be down, also affecting on-premise customers using the US gateway. Functionalities that rely on the GW, such as add-ons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). </description> <content:encoded> <..</p> ]]> </content:encoded> <pubDate>Sun, 9 Feb 2025 04:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm6rulanh004gydcrqk475m8h</link> <guid>https://status.sysaid.com/maintenance/cm6rulanh004gydcrqk475m8h</guid> </item> <item> <title>Scheduled maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST17EU - Ireland, INST18EU - Ireland, INST21EU - Ireland, INST16EU - Ireland, INST15EU - Ireland Feb 2, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 2, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 2, 16:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: February 2nd, Time: 4:00 PM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours within the specified maintenance window. **Technical information:** We will upgrade the Aurora cluster in the EU. During the upgrade, all the environments in EU will be down (15, 16, 17, 18, 21). Also, sysaidgateway in the EU will be down, also affecting regions PR and FR and on-premise customers using the EU gateway. Functionalities that rely on the GW, such as addons will be interrupted. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://www.sysaid.com/support). We are happy to assist you. The SysAid Team </description> <content:encoded> <. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 2 Feb 2025 16:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm66a2td80063t1rkkkrl3agl</link> <guid>https://status.sysaid.com/maintenance/cm66a2td80063t1rkkkrl3agl</guid> </item> <item> <title>Scheduled maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST67US - N. Virginia, INST64US - N. Virginia Jan 19, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 19, 06:00:00 GMT+0 - Identified - **Maintenance Details:** _Date: January 19th, 2025 Time: 8:00 AM - 12:00 AM UTC_ During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for up to 4 hours, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our [Customer Hub](https://helpdesk.sysaid.com/servicePortal). We are happy to assist you. The SysAid Team </description> <content:encoded> <. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 19 Jan 2025 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5uzhikw001tbbqmnozie1q2</link> <guid>https://status.sysaid.com/maintenance/cm5uzhikw001tbbqmnozie1q2</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 18 days, 7 hours and 53 minutes Affected Components: INST17EU - Ireland, INST18EU - Ireland, INST16EU - Ireland, INST15EU - Ireland Jan 12, 21:06:34 GMT+0 - Completed - Maintenance has completed successfully. Dec 25, 13:13:48 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 18 days, 7 hours and 53 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>21:06:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:13:48</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> ]]> </content:encoded> <pubDate>Sun, 12 Jan 2025 16:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vk001d4wobdirt26qi-6s2vfncbc875</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vk001d4wobdirt26qi-6s2vfncbc875</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST74US - Oregon Dec 29, 12:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 29, 08:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 29, 07:00:21 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 25, 13:11:41 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>12:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>07:00:21</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>13:11:41</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> ]]> </content:encoded> <pubDate>Sun, 29 Dec 2024 08:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vl001j4wobfxsibw8a-lpv6n8vfx2hp</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vl001j4wobfxsibw8a-lpv6n8vfx2hp</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST07US - Oregon, INST08US - Oregon, INST09US - Oregon Dec 15, 13:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 15, 09:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 15, 08:00:24 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 11, 17:39:39 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>13:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>09:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>08:00:24</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>17:39:39</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> </content:encoded> <pubDate>Sun, 15 Dec 2024 09:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vl001u4wobfx9igepn-8h1hyqs8k7v7</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vl001u4wobfx9igepn-8h1hyqs8k7v7</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 4 hours Affected Components: INST80CA - Canada Dec 15, 12:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 15, 08:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 15, 07:00:27 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Dec 11, 17:40:39 GMT+0 - Identified - We are planning to upgrade our MySQL to version 8.0. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>12:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>08:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>07:00:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>17:40:39</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade our MySQL to version 8.0..</p> ]]> </content:encoded> <pubDate>Sun, 15 Dec 2024 08:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vl001z4wobb8oi30yu-yst7pt1s86c7</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vl001z4wobb8oi30yu-yst7pt1s86c7</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST17EU - Ireland Nov 24, 23:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 24, 18:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 24, 17:00:22 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 20, 16:44:05 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>23:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>17:00:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:44:05</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> </content:encoded> <pubDate>Sun, 24 Nov 2024 18:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vl00254wob2ji1dno5-rl2kr06x7l3y</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vl00254wob2ji1dno5-rl2kr06x7l3y</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST19EU - Frankfurt Nov 24, 14:00:21 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 24, 09:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 24, 08:00:27 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 20, 16:43:33 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>14:00:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>09:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>08:00:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:43:33</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> </content:encoded> <pubDate>Sun, 24 Nov 2024 09:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vl002a4wob0mo6css1-yfmsqrd08zt8</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vl002a4wob0mo6css1-yfmsqrd08zt8</guid> </item> <item> <title>Planned Maintenance</title> <description> Type: Maintenance Duration: 9 hours Affected Components: INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia Nov 3, 18:00:02 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 3, 09:00:03 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 08:00:03 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 28, 14:25:06 GMT+0 - Identified - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 9 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:00:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:00:03</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:00:03</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>14:25:06</var> GMT+0</small><br><strong>Identified</strong> - We are performing a change in our filesystem to EFS (Amazon Elastic File System), which will allow reliable file storage delivering high aggregate throughput to thousands of clients simultaneously..</p> ]]> </content:encoded> <pubDate>Sun, 3 Nov 2024 09:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vm002n4wobabq3hju6-p0lcp873w35l</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vm002n4wobabq3hju6-p0lcp873w35l</guid> </item> <item> <title>SysAid Planned Maintenance</title> <description> Type: Maintenance Duration: 5 hours Oct 6, 12:30:02 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 6, 07:30:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 07:19:38 GMT+0 - Identified - We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:30:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:30:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:19:38</var> GMT+0</small><br><strong>Identified</strong> - We are going to perform planned migration of our NFS filesystem to an EFS file system on our Australian instance. During the maintenance window, the environment will not be available..</p> ]]> </content:encoded> <pubDate>Sun, 6 Oct 2024 07:30:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vm002s4wobcp5x42up-7tvqqxskzrfc</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vm002s4wobcp5x42up-7tvqqxskzrfc</guid> </item> <item> <title>SysAid Unplanned Maintenance</title> <description> Type: Maintenance Duration: 15 minutes Affected Components: INST04US - N. Virginia Aug 1, 04:15:02 GMT+0 - Completed - The scheduled maintenance has been completed. Aug 1, 04:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 1, 03:00:07 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jul 31, 20:05:03 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: August 1st, 2024</b> <b>Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 15 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:15:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>04:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>03:00:07</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>20:05:03</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: August 1st, 2024</b> <b>Time: 04:00 AM - 04:15 AM UTC / 00:00 AM - 00:15 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding 15 minutes, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Thu, 1 Aug 2024 04:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vm003g4wob9ltoadys-33t027wyb8hh</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vm003g4wob9ltoadys-33t027wyb8hh</guid> </item> <item> <title>SysAid Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST05US - N. Virginia, INST16EU - Ireland, INST80CA - Canada, INST21EU - Ireland Nov 12, 11:00:20 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 12, 06:00:40 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 12, 04:59:59 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 9, 16:34:55 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: November 12th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:00:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>06:00:40</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>04:59:59</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:34:55</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: November 12th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 1:00 AM - 5:00 AM ET</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 12 Nov 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vn003t4wob6as405nr-vdpc93xxlsy8</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vn003t4wob6as405nr-vdpc93xxlsy8</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST80CA - Canada, INST19EU - Frankfurt, INST21EU - Ireland Oct 22, 11:00:34 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 22, 06:00:48 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 22, 05:00:02 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 19, 14:49:42 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: Sunday. October 22nd </b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>11:00:34</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>06:00:48</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>05:00:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>14:49:42</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: Sunday. October 22nd </b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 22 Oct 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vn004a4wob3bqfahpo-2h1yvptl1bkb</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vn004a4wob3bqfahpo-2h1yvptl1bkb</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST17EU - Ireland Oct 15, 20:00:27 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 15, 15:00:37 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 13:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 12, 15:37:45 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 4:00 PM - 8:00 PM GMT </b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>20:00:27</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>15:00:37</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>13:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>15:37:45</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 4:00 PM - 8:00 PM GMT </b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 15 Oct 2023 15:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vn004f4wob7vaehxbv-lq7tm4flbch6</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vn004f4wob7vaehxbv-lq7tm4flbch6</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST05US - N. Virginia Oct 15, 11:00:01 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 15, 06:00:32 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 15, 05:00:06 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 12, 15:32:48 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:00:32</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:00:06</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>15:32:48</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 15th 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 15 Oct 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vn004k4wobbdge4jo8-xst4r7qr464d</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vn004k4wobbdge4jo8-xst4r7qr464d</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST80CA - Canada, INST19EU - Frankfurt, INST21EU - Ireland Oct 8, 11:01:57 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 8, 06:00:38 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 8, 05:00:02 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Oct 5, 14:52:24 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date: October 8th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:01:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:00:38</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:00:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>14:52:24</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date: October 8th, 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EDT</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 8 Oct 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo004p4wobbqsmcxx1-gcvtzp56jfq3</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo004p4wobbqsmcxx1-gcvtzp56jfq3</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST80CA - Canada, INST19EU - Frankfurt, INST21EU - Ireland Oct 1, 11:00:33 GMT+0 - Completed - The scheduled maintenance has been completed. Oct 1, 06:00:17 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 04:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 28, 16:21:59 GMT+0 - Identified - <b>Maintenance Details:</b> <b>Date:October 1st 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:00:33</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>06:00:17</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>04:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>16:21:59</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <b>Date:October 1st 2023</b> <b>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 1 Oct 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo004u4wobbnzi8zvo-d9px9ql77vcq</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo004u4wobbnzi8zvo-d9px9ql77vcq</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST04US - N. Virginia, INST15EU - Ireland, INST09US - Oregon Sep 17, 22:30:27 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 17, 17:30:17 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 17, 16:29:56 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 14, 16:19:02 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 14, 16:18:00 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Sep 14, 16:16:02 GMT+0 - Identified - <b>Details:</b> <b>Date: 17 September 2023</b> <b>Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>22:30:27</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>17:30:17</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>16:29:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:19:02</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:18:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>16:16:02</var> GMT+0</small><br><strong>Identified</strong> - <b>Details:</b> <b>Date: 17 September 2023</b> <b>Time: 6:30 PM - 10:30 PM GMT / 1:30 PM - 5:30 PM EST</b> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 17 Sep 2023 17:30:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo004z4wobapys1gns-rnpn12f37pmq</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo004z4wobapys1gns-rnpn12f37pmq</guid> </item> <item> <title>Extended Maintenance Window - September 10th</title> <description> Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST80CA - Canada, INST19EU - Frankfurt, INST21EU - Ireland Sep 10, 13:31:21 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 10, 12:00:26 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 10, 11:54:57 GMT+0 - Identified - Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour and 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>13:31:21</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>12:00:26</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>11:54:57</var> GMT+0</small><br><strong>Identified</strong> - Hi, We want to inform you that today's maintenance window, scheduled for Sunday, September 10th, will be extended due to unforeseen reasons. The maintenance window will be extended for additional 1.5 hour. During this extended maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. While we strive to minimize downtime, we anticipate that SysAid may be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We sincerely apologize for any inconvenience this may cause and genuinely appreciate your understanding and support as we work to enhance our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..</p> ]]> </content:encoded> <pubDate>Sun, 10 Sep 2023 12:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo00564wobdiubfh4z-rch9k41py91g</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo00564wobdiubfh4z-rch9k41py91g</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 5 hours Affected Components: INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST64US - N. Virginia, INST15EU - Ireland, INST16EU - Ireland, INST18EU - Ireland, INST07US - Oregon, INST08US - Oregon, INST09US - Oregon, INST72US - Oregon, INST80CA - Canada, INST19EU - Frankfurt, INST21EU - Ireland Sep 10, 11:00:25 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 10, 06:01:13 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 10, 04:59:57 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 8, 10:46:30 GMT+0 - Identified - <b>Maintenance Details:</b> <em>Date: September 10th, 2023</em> <em>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</em> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>11:00:25</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>06:01:13</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>04:59:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:46:30</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <em>Date: September 10th, 2023</em> <em>Time: 7:00 AM - 11:00 AM GMT / 2:00 AM - 6:00 AM EST</em> During this maintenance window, the SysAid product will undergo necessary updates and enhancements to improve its functionality and provide you with a better experience. We anticipate that SysAid will be unavailable for a brief period of time, not exceeding one hour, within the specified maintenance window. We understand the importance of uninterrupted access to SysAid for your daily operations, and our team is working diligently to ensure that the maintenance is completed efficiently, and services are promptly restored. We apologize for any inconvenience and sincerely appreciate your understanding and support as we work to improve our services. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. The SysAid Team.</p> ]]> </content:encoded> <pubDate>Sun, 10 Sep 2023 06:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo005a4wob2kg89jfd-h6s1y5lfvcv3</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo005a4wob2kg89jfd-h6s1y5lfvcv3</guid> </item> <item> <title>Unplanned maintenance on 09US,64US,06US Instances</title> <description> Type: Maintenance Duration: 45 minutes Affected Components: INST06US - N. Virginia, INST64US - N. Virginia, INST09US - Oregon Sep 7, 07:45:31 GMT+0 - Completed - The scheduled maintenance has been completed. Sep 7, 07:00:18 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 7, 06:00:20 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Sep 6, 13:40:18 GMT+0 - Identified - <b>Maintenance Details:</b> <em>Date: September 7th 2023</em> <em>Time: 3:00 AM</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 45 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:45:31</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>07:00:18</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>06:00:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:40:18</var> GMT+0</small><br><strong>Identified</strong> - <b>Maintenance Details:</b> <em>Date: September 7th 2023</em> <em>Time: 3:00 AM</em> During this maintenance period, essential updates will be applied to the SysAid application. While this maintenance is unplanned, it is necessary for the continued reliability of our services. We anticipate that there will be a brief period of unavailability. We fully recognize the importance of uninterrupted SysAid access for your day-to-day operations. Rest assured, our dedicated team is diligently working to complete the maintenance efficiently and restore services promptly. We apologize for any inconvenience this may cause and sincerely appreciate your understanding as we strive to enhance our service quality. Should you have any urgent concerns or require further information, please do not hesitate to contact our support team through our <a href="https://www.sysaid.com/support">Customer Hub</a>. We are happy to assist you..</p> ]]> </content:encoded> <pubDate>Thu, 7 Sep 2023 07:00:00 +0000</pubDate> <link>https://status.sysaid.com/maintenance/cm5cjb5vo005f4wob1kw2akj7-6js90jl7dmjz</link> <guid>https://status.sysaid.com/maintenance/cm5cjb5vo005f4wob1kw2akj7-6js90jl7dmjz</guid> </item> </channel> </rss>