Snapshot 181248
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{
"incidents": [
{
"created_at": "2026-10-29T18:53:52Z",
"id": "01M64G5V9FHKT39T89JCGQCK5W",
"impact": "major",
"incident_updates": [
{
"body": "The earlier issue affecting phone calls on mobile has been resolved, and we should be back up and running again. If you're still having problems, get in touch at [hey@granola.so](mailto:hey@granola.so).",
"created_at": "2026-10-29T19:05:02Z",
"display_at": "2026-10-29T19:05:02Z",
"id": "01M64GT8YE5E7H72MJQ4DA91BA",
"incident_id": "01M64G5V9FHKT39T89JCGQCK5W",
"status": "resolved",
"updated_at": "2026-10-29T19:05:02Z"
},
{
"body": "We're experiencing an outage on phone calls for Granola mobile apps. We've identified the issue and are working on fixing this - we'll provide another update shortly.",
"created_at": "2026-10-29T18:53:52Z",
"display_at": "2026-10-29T18:53:52Z",
"id": "01M64G5V9F04MA9QW0ZGAYJ8G7",
"incident_id": "01M64G5V9FHKT39T89JCGQCK5W",
"status": "identified",
"updated_at": "2026-10-29T18:53:52Z"
}
],
"name": "Phone calls on Granola mobile apps are not working",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-10-29T19:05:02Z",
"status": "resolved",
"updated_at": "2026-10-29T19:05:02Z"
},
{
"created_at": "2026-10-28T21:09:43Z",
"id": "01M625HVKCQRQ8CJT3G8RH1YMG",
"impact": "none",
"incident_updates": [
{
"body": "We should be back up and running again. If you're still having problems, get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-10-28T22:48:33Z",
"display_at": "2026-10-28T22:48:33Z",
"id": "01M62B6V1XTWP40J5PB58WDPWA",
"incident_id": "01M625HVKCQRQ8CJT3G8RH1YMG",
"status": "resolved",
"updated_at": "2026-10-28T22:48:33Z"
},
{
"body": "We've identified the root cause and Granola services are operational again - we apologize for any disruption.\n\nAny transcribed meetings taken during the outage should be safe, you should be able to retry note generation without issue.",
"created_at": "2026-10-28T22:35:18Z",
"display_at": "2026-10-28T22:35:18Z",
"id": "01M62AEJZ0133X4S29307JPH7V",
"incident_id": "01M625HVKCQRQ8CJT3G8RH1YMG",
"status": "monitoring",
"updated_at": "2026-10-28T22:35:18Z"
},
{
"body": "Most Granola services are down while we continue to investigate this. Creating new notes and transcribing them should work, but generating the enhanced notes at the end of meetings is currently failing.",
"created_at": "2026-10-28T22:15:56Z",
"display_at": "2026-10-28T22:15:56Z",
"id": "01M629B3PSYDVRZKDBZT3S1VE0",
"incident_id": "01M625HVKCQRQ8CJT3G8RH1YMG",
"status": "investigating",
"updated_at": "2026-10-28T22:15:56Z"
},
{
"body": "We're experiencing some issues with the Granola app. Some app functions aren't working, such as:\n\n• document syncing\n\n• generating enhanced notes\n\n• creating new notes\n\nWe're investigating urgently and will update within the next 30 minutes.",
"created_at": "2026-10-28T21:09:43Z",
"display_at": "2026-10-28T21:09:43Z",
"id": "01M625HVKC4AA6XEB3NAS7BK8K",
"incident_id": "01M625HVKCQRQ8CJT3G8RH1YMG",
"status": "investigating",
"updated_at": "2026-10-28T21:09:43Z"
}
],
"name": "Granola app services down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-10-28T22:48:33Z",
"status": "resolved",
"updated_at": "2026-10-28T22:48:33Z"
},
{
"created_at": "2026-10-21T17:49:24Z",
"id": "01M5FSA1HV34XNYFEJP4VE2DZP",
"impact": "major",
"incident_updates": [
{
"body": "The earlier issue affecting transcription on the desktop app is resolved. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website ([granola.ai](http://granola.ai \"granola.ai\")). You may be asked to sign in again. We're sorry for any disruption and we're working on fixes to ensure this doesn't happen again.\n\nIf you're still having problems, please get in touch with us at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-10-22T09:52:54Z",
"display_at": "2026-10-22T09:52:54Z",
"id": "01M5HGE8C70TSMT823R4V8R7EF",
"incident_id": "01M5FSA1HV34XNYFEJP4VE2DZP",
"status": "resolved",
"updated_at": "2026-10-22T09:52:54Z"
},
{
"body": "We're releasing a desktop app update to resolve the earlier reported issues. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website ([granola.ai](http://granola.ai \"granola.ai\")). You'll be asked to sign in again. We're sorry for any disruption.\n\nIf you're still having problems, please get in touch with us at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-10-21T19:02:35Z",
"display_at": "2026-10-21T19:02:35Z",
"id": "01M5FXG240EG83KPJ7TYCCEF9W",
"incident_id": "01M5FSA1HV34XNYFEJP4VE2DZP",
"status": "monitoring",
"updated_at": "2026-10-21T19:02:35Z"
},
{
"body": "We're experiencing an issue on Granola desktop (macOS and Windows), where transcription isn't working for a small proportion of users.\n\nWe're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to sign back in. To restart Granola, right click on the dock icon (on macOS) or the taskbar icon (on Windows) and choose \"Restart Granola\".",
"created_at": "2026-10-21T17:49:24Z",
"display_at": "2026-10-21T17:49:24Z",
"id": "01M5FSA1HV63AFK504KG5QKANY",
"incident_id": "01M5FSA1HV34XNYFEJP4VE2DZP",
"status": "identified",
"updated_at": "2026-10-21T17:49:24Z"
}
],
"name": "Desktop app transcription and other functions failing for some users",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-10-22T09:52:54Z",
"status": "resolved",
"updated_at": "2026-10-22T09:52:54Z"
},
{
"created_at": "2026-10-08T20:15:20Z",
"id": "01M4EJFXHRK1GB5E0P2RXKFMGS",
"impact": "major",
"incident_updates": [
{
"body": "We've rolled out a fix for the MCP issues. This should now be working as expected - if you're still having problems, get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-10-08T21:14:54Z",
"display_at": "2026-10-08T21:14:54Z",
"id": "01M4ENWZWS283NQX378ZSBC6MV",
"incident_id": "01M4EJFXHRK1GB5E0P2RXKFMGS",
"status": "resolved",
"updated_at": "2026-10-08T21:14:54Z"
},
{
"body": "We've identified the issue affecting MCP server, and we're rolling out a fix now.",
"created_at": "2026-10-08T20:33:14Z",
"display_at": "2026-10-08T20:33:14Z",
"id": "01M4EKGP75S09WD09C9VEW8ZZD",
"incident_id": "01M4EJFXHRK1GB5E0P2RXKFMGS",
"status": "identified",
"updated_at": "2026-10-08T20:33:14Z"
},
{
"body": "We're currently experiencing issues with our MCP server when connecting to Claude Code. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.",
"created_at": "2026-10-08T20:15:20Z",
"display_at": "2026-10-08T20:15:20Z",
"id": "01M4EJFXHR9CZ7D8CFW4BWYCF2",
"incident_id": "01M4EJFXHRK1GB5E0P2RXKFMGS",
"status": "investigating",
"updated_at": "2026-10-08T20:15:20Z"
}
],
"name": "Granola MCP not connecting for Claude Code users",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-10-08T21:14:54Z",
"status": "resolved",
"updated_at": "2026-10-08T21:14:54Z"
},
{
"created_at": "2026-10-08T14:23:09Z",
"id": "01M4DYB1JXVKB65TJ92GREAP0N",
"impact": "major",
"incident_updates": [
{
"body": "The earlier issue affecting slow loading of notes on macOS and Windows was only affecting a very small number of customers, so shouldn't be causing any problems beyond this. If you're still having problems, get in touch at hey@granola.so.",
"created_at": "2026-10-08T14:48:09Z",
"display_at": "2026-10-08T14:48:09Z",
"id": "01M4DZRTY1RGNWWHS670R4YSTR",
"incident_id": "01M4DYB1JXVKB65TJ92GREAP0N",
"status": "resolved",
"updated_at": "2026-10-08T14:48:09Z"
},
{
"body": "We're currently experiencing issues with notes and folders failing to load on macOS and Windows. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.",
"created_at": "2026-10-08T14:23:09Z",
"display_at": "2026-10-08T14:23:09Z",
"id": "01M4DYB1JX8G5SEQ341DNV14H1",
"incident_id": "01M4DYB1JXVKB65TJ92GREAP0N",
"status": "investigating",
"updated_at": "2026-10-08T14:23:09Z"
}
],
"name": "Notes failing to load in Granola desktop app",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-10-08T14:48:09Z",
"status": "resolved",
"updated_at": "2026-10-08T14:48:09Z"
},
{
"created_at": "2026-09-18T23:02:52Z",
"id": "01M2VC49DE0MTE0VGJK0NC1V7H",
"impact": "none",
"incident_updates": [
{
"body": "The third party has recovered",
"created_at": "2026-09-18T23:14:34Z",
"display_at": "2026-09-18T23:14:34Z",
"id": "01M2VCSQPPMVH280R3B1GEWWQ8",
"incident_id": "01M2VC49DE0MTE0VGJK0NC1V7H",
"status": "resolved",
"updated_at": "2026-09-18T23:14:34Z"
},
{
"body": "We're investigating an issue with one of the third parties Granola uses, which is affecting core functionality.",
"created_at": "2026-09-18T23:02:52Z",
"display_at": "2026-09-18T23:02:52Z",
"id": "01M2VC49DEK4K491QD0T0PZY01",
"incident_id": "01M2VC49DE0MTE0VGJK0NC1V7H",
"status": "identified",
"updated_at": "2026-09-18T23:02:52Z"
}
],
"name": "Third party service experiencing issues",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-09-18T23:14:34Z",
"status": "resolved",
"updated_at": "2026-09-18T23:14:34Z"
},
{
"created_at": "2026-09-04T13:05:28Z",
"id": "01M1P8CBNZC84D8QNN6A9VX428",
"impact": "major",
"incident_updates": [
{
"body": "Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so) if you're still having issues.\n\nAny notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption.",
"created_at": "2026-09-05T23:34:31Z",
"display_at": "2026-09-04T15:02:00Z",
"id": "01M1SYRXAH8CKH3WZ224XR634A",
"incident_id": "01M1P8CBNZC84D8QNN6A9VX428",
"status": "resolved",
"updated_at": "2026-09-05T23:35:01Z"
},
{
"body": "We've auto-rolled back to a previous deployment and Granola services are operational again - apologies for any disruption.",
"created_at": "2026-09-04T13:17:49Z",
"display_at": "2026-09-04T13:17:49Z",
"id": "01M1P92ZFKAHBD3RWVM8BTHVQE",
"incident_id": "01M1P8CBNZC84D8QNN6A9VX428",
"status": "monitoring",
"updated_at": "2026-09-04T13:17:49Z"
},
{
"body": "We're seeing reports of some Granola services not working - so far, we've seen reports of new logins failing and notes failing to generate, but we are continuing to investigate.",
"created_at": "2026-09-04T13:05:28Z",
"display_at": "2026-09-04T13:05:28Z",
"id": "01M1P8CBNZDYXE7AJPK2KHP0FQ",
"incident_id": "01M1P8CBNZC84D8QNN6A9VX428",
"status": "investigating",
"updated_at": "2026-09-04T13:05:28Z"
}
],
"name": "Granola app services down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-09-04T15:02:00Z",
"status": "resolved",
"updated_at": "2026-09-05T23:34:31Z"
},
{
"created_at": "2026-08-16T16:24:57Z",
"id": "01M05P7ZBWQDWPQWWRSGTCE623",
"impact": "major",
"incident_updates": [
{
"body": "Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\") if you're still having issues.\n\nAny notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption.",
"created_at": "2026-08-16T17:10:41Z",
"display_at": "2026-08-16T17:10:41Z",
"id": "01M05RVQ28XWFRTVTDB8SYHZDJ",
"incident_id": "01M05P7ZBWQDWPQWWRSGTCE623",
"status": "resolved",
"updated_at": "2026-08-16T17:10:41Z"
},
{
"body": "The earlier issues with AI features have had a knock-ok effect on some other Granola features like upgrading subscriptions, and adding notes to folders or sharing notes with your team. We're working on resolving these problems.",
"created_at": "2026-08-16T17:00:46Z",
"display_at": "2026-08-16T17:00:46Z",
"id": "01M05R9HZN75ZHK5VK77DVXCXH",
"incident_id": "01M05P7ZBWQDWPQWWRSGTCE623",
"status": "identified",
"updated_at": "2026-08-16T17:00:46Z"
},
{
"body": "We've rolled back to a previous healthy version and AI features in Granola are now working as usual. We're working to identify the root cause and are monitoring for any further issues. \n\nApologies for any disruption!",
"created_at": "2026-08-16T16:39:03Z",
"display_at": "2026-08-16T16:39:03Z",
"id": "01M05Q1SX5SNV4RCNVCKY8CDW8",
"incident_id": "01M05P7ZBWQDWPQWWRSGTCE623",
"status": "monitoring",
"updated_at": "2026-08-16T16:39:03Z"
},
{
"body": "Generating AI-enhanced notes and Granola chat are currently down. We're investigating why and will provide an update shortly.",
"created_at": "2026-08-16T16:24:57Z",
"display_at": "2026-08-16T16:24:57Z",
"id": "01M05P7ZBW0MSXR3DVD4YZNY22",
"incident_id": "01M05P7ZBWQDWPQWWRSGTCE623",
"status": "investigating",
"updated_at": "2026-08-16T16:24:57Z"
}
],
"name": "AI features in Granola are down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-08-16T17:10:41Z",
"status": "resolved",
"updated_at": "2026-08-16T17:10:41Z"
},
{
"created_at": "2026-08-13T15:24:16Z",
"id": "01KZXVJPZCWETD7VJG24PP7YMH",
"impact": "critical",
"incident_updates": [
{
"body": "Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\") if you're still having issues.\n\nAny notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really sorry for any disruption.",
"created_at": "2026-08-13T16:48:25Z",
"display_at": "2026-08-13T16:48:25Z",
"id": "01KZY0CSPWQHZMAQ468FDQKVJ3",
"incident_id": "01KZXVJPZCWETD7VJG24PP7YMH",
"status": "resolved",
"updated_at": "2026-08-13T16:48:25Z"
},
{
"body": "Our servers are slowly showing signs of recovery, but we're still experiencing some issues as we work through the backlog of connections that accumulated during the outage.\n\nAny transcribed meetings taken during the outage should be safe, but notes and Granola chat responses are still not generating for most users. Once we're back up and running you should be able to retry these without issue.",
"created_at": "2026-08-13T16:36:39Z",
"display_at": "2026-08-13T16:36:39Z",
"id": "01KZXZQ7WF38E5DJT1DE4BF7ZQ",
"incident_id": "01KZXVJPZCWETD7VJG24PP7YMH",
"status": "identified",
"updated_at": "2026-08-13T16:36:39Z"
},
{
"body": "Most Granola services are completely down while we resolve this. Creating new notes and transcribing them should work, but generating the enhanced notes at the end of meetings is currently failing.\n\nWe're in the process of rolling back a recent deployment which should allow services to recover.",
"created_at": "2026-08-13T15:29:21Z",
"display_at": "2026-08-13T15:29:21Z",
"id": "01KZXVW0S2JMQKEN8ZEY1X67AW",
"incident_id": "01KZXVJPZCWETD7VJG24PP7YMH",
"status": "identified",
"updated_at": "2026-08-13T15:29:21Z"
},
{
"body": "We're experiencing some issues with the Granola app. Some app functions aren't working, such as:\n\n• document syncing\n\n• generating enhanced notes\n\n• creating new notes\n\nWe're investigating urgently and will update within the next 30 minutes.",
"created_at": "2026-08-13T15:24:16Z",
"display_at": "2026-08-13T15:24:16Z",
"id": "01KZXVJPZCYM36V8NTY86A8DSY",
"incident_id": "01KZXVJPZCWETD7VJG24PP7YMH",
"status": "investigating",
"updated_at": "2026-08-13T15:24:16Z"
}
],
"name": "Granola app services down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-08-13T16:48:25Z",
"status": "resolved",
"updated_at": "2026-08-13T16:48:25Z"
},
{
"created_at": "2026-08-03T17:59:33Z",
"id": "01KZ4CFVRAKXN29RQMSPEDR4N5",
"impact": "major",
"incident_updates": [
{
"body": "This issue is resolved now. Apologies for any disruption!",
"created_at": "2026-08-04T17:58:20Z",
"display_at": "2026-08-04T17:58:20Z",
"id": "01KZ6YTANB0X6B6A99BHTMSJ6S",
"incident_id": "01KZ4CFVRAKXN29RQMSPEDR4N5",
"status": "resolved",
"updated_at": "2026-08-04T17:58:20Z"
},
{
"body": "We're seeing signs of recovery from our transcription provider - we're continuing to monitor the situation but multilingual transcription should be working as normal.",
"created_at": "2026-08-03T19:03:18Z",
"display_at": "2026-08-03T19:03:18Z",
"id": "01KZ4G4JCM6D5TVNYTA65KGEV6",
"incident_id": "01KZ4CFVRAKXN29RQMSPEDR4N5",
"status": "monitoring",
"updated_at": "2026-08-03T19:03:18Z"
},
{
"body": "We're experiencing an outage on multilingual transcription across our desktop apps - if you have \"multi\" selected in your Granola language preference you may see failures to connect.\n\nThis is the result of an outage with our transcription provider - they're working on fixing it. In the meantime, if you're able to transcribe meetings in English, you can switch to the English-language transcription option in Granola Settings \u003e Preferences.",
"created_at": "2026-08-03T17:59:33Z",
"display_at": "2026-08-03T17:59:33Z",
"id": "01KZ4CFVRAD7P67J742JQD3C2F",
"incident_id": "01KZ4CFVRAKXN29RQMSPEDR4N5",
"status": "investigating",
"updated_at": "2026-08-03T17:59:33Z"
}
],
"name": "Multilingual transcription on macOS and Windows is down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-08-04T17:58:20Z",
"status": "resolved",
"updated_at": "2026-08-04T17:58:20Z"
},
{
"created_at": "2026-07-16T08:19:30Z",
"id": "01KXN04TB2DJD8JMYQNYSNGJSB",
"impact": "major",
"incident_updates": [
{
"body": "All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at [help.granola.ai](http://help.granola.ai \"help.granola.ai\").",
"created_at": "2026-07-16T10:54:42Z",
"display_at": "2026-07-16T10:54:42Z",
"id": "01KXN9105DEHV1BJSJ4X6APPC0",
"incident_id": "01KXN04TB2DJD8JMYQNYSNGJSB",
"status": "resolved",
"updated_at": "2026-07-16T10:54:42Z"
},
{
"body": "We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working.",
"created_at": "2026-07-16T10:14:11Z",
"display_at": "2026-07-16T10:14:11Z",
"id": "01KXN6PSSE8EA3ZEX5VF7ADYTS",
"incident_id": "01KXN04TB2DJD8JMYQNYSNGJSB",
"status": "monitoring",
"updated_at": "2026-07-16T10:14:11Z"
},
{
"body": "A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working.\n\nWe're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: [https://status.workos.com/incidents/b52fkqjzcl20](https://status.workos.com/incidents/b52fkqjzcl20 \"https://status.workos.com/incidents/b52fkqjzcl20\")",
"created_at": "2026-07-16T08:36:08Z",
"display_at": "2026-07-16T08:36:08Z",
"id": "01KXN1391ZT5ZA273PAERW20A5",
"incident_id": "01KXN04TB2DJD8JMYQNYSNGJSB",
"status": "identified",
"updated_at": "2026-07-16T08:36:08Z"
},
{
"body": "We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.",
"created_at": "2026-07-16T08:19:30Z",
"display_at": "2026-07-16T08:19:30Z",
"id": "01KXN04TB2ZSP7610B8YDJEKRC",
"incident_id": "01KXN04TB2DJD8JMYQNYSNGJSB",
"status": "investigating",
"updated_at": "2026-07-16T08:19:30Z"
}
],
"name": "Granola services down for some users",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-07-16T10:54:42Z",
"status": "resolved",
"updated_at": "2026-07-16T10:54:42Z"
},
{
"created_at": "2026-06-25T15:37:54Z",
"id": "01KVZPWE4DB8M9GYFKYJEB2SV7",
"impact": "major",
"incident_updates": [
{
"body": "Transcribing and generating notes on iOS should be working as normal. If you've got a note that still appears to not be generated, tap it to open and then tap 'end' to retry,\n\nIf you're still having issues, send us some logs from your device by tapping your profile picture to get to settings, then \"contact support\" and toggle \"include diagnostics\".",
"created_at": "2026-06-25T18:02:09Z",
"display_at": "2026-06-25T18:02:09Z",
"id": "01KVZZ4JVJ5YZFM4PEG9M7VSYK",
"incident_id": "01KVZPWE4DB8M9GYFKYJEB2SV7",
"status": "resolved",
"updated_at": "2026-06-25T18:02:09Z"
},
{
"body": "We're seeing signs of recovery now - we're working our way through the queue of notes and should be back to normal performance soon.",
"created_at": "2026-06-25T16:25:47Z",
"display_at": "2026-06-25T16:25:47Z",
"id": "01KVZSM3QZFY53T1HPJCSAWM1Y",
"incident_id": "01KVZPWE4DB8M9GYFKYJEB2SV7",
"status": "monitoring",
"updated_at": "2026-06-25T16:25:47Z"
},
{
"body": "We've identified the cause of the issue and some mitigations are showing early signs of recovery.\n\nWe've got a bit of a backlog of notes to process though, so it might still be a bit slow to get your notes - we'll update here when things are back to normal.",
"created_at": "2026-06-25T16:03:30Z",
"display_at": "2026-06-25T16:03:30Z",
"id": "01KVZRBAAVJP78Q0F8SF9S3TTS",
"incident_id": "01KVZPWE4DB8M9GYFKYJEB2SV7",
"status": "investigating",
"updated_at": "2026-06-25T16:03:30Z"
},
{
"body": "It looks like the service we use to transcribe notes on iOS is down - we're investigating and will provide an update shortly.\n\nAny meetings that you've started transcribing for will be transcribed once we're back up and running.",
"created_at": "2026-06-25T15:37:54Z",
"display_at": "2026-06-25T15:37:54Z",
"id": "01KVZPWE4DGKSZV4WDSBR8FNSG",
"incident_id": "01KVZPWE4DB8M9GYFKYJEB2SV7",
"status": "investigating",
"updated_at": "2026-06-25T15:37:54Z"
}
],
"name": "Notes not generating on iOS",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-06-25T18:02:09Z",
"status": "resolved",
"updated_at": "2026-06-25T18:02:09Z"
},
{
"created_at": "2026-06-16T10:33:31Z",
"id": "01KV7ZWMJ2Q24CZB55M8MEG94W",
"impact": "minor",
"incident_updates": [
{
"body": "We've identified the issue and implemented a fallback so chat threads should now be generating correctly.",
"created_at": "2026-06-16T12:02:57Z",
"display_at": "2026-06-16T12:02:57Z",
"id": "01KV850CZQSAHKT1BS2EDQHK0J",
"incident_id": "01KV7ZWMJ2Q24CZB55M8MEG94W",
"status": "resolved",
"updated_at": "2026-06-16T12:02:57Z"
},
{
"body": "New threads in Granola Chat aren't getting auto-generated titles as we would expect. We're looking into why this is and will deploy a fix shortly.",
"created_at": "2026-06-16T10:33:31Z",
"display_at": "2026-06-16T10:33:31Z",
"id": "01KV7ZWMJ2EF2Y8TKZ9BJQ4D7A",
"incident_id": "01KV7ZWMJ2Q24CZB55M8MEG94W",
"status": "investigating",
"updated_at": "2026-06-16T10:33:31Z"
}
],
"name": "Chat thread titles not generating",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-06-16T12:02:57Z",
"status": "resolved",
"updated_at": "2026-06-16T12:02:57Z"
},
{
"created_at": "2026-06-02T11:36:16Z",
"id": "01KT41XFJ197Z1D7RH6XXCE99R",
"impact": "major",
"incident_updates": [
{
"body": "This issue should be resolved now and mobile transcriptions should be completed as normal. Apologies for any disruption!",
"created_at": "2026-06-02T14:13:10Z",
"display_at": "2026-06-02T14:13:10Z",
"id": "01KT4AWRKPVF2NEE4XNWEZ7PDM",
"incident_id": "01KT41XFJ197Z1D7RH6XXCE99R",
"status": "resolved",
"updated_at": "2026-06-02T14:13:10Z"
},
{
"body": "We've identified an issue with Granola Mobile failing to transcribe and summarize some notes. This appears to be an issue with our transcription provider, so we're following up with them.\n\nNotes that fail to transcribe as a result of this can be retried later, once this issue is resolved.",
"created_at": "2026-06-02T11:36:16Z",
"display_at": "2026-06-02T11:36:16Z",
"id": "01KT41XFJ1XF8T1V95SKXRM6X3",
"incident_id": "01KT41XFJ197Z1D7RH6XXCE99R",
"status": "identified",
"updated_at": "2026-06-02T11:36:16Z"
}
],
"name": "Granola Mobile delays in transcribing and summarizing notes",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-06-02T14:13:10Z",
"status": "resolved",
"updated_at": "2026-06-02T14:13:10Z"
},
{
"created_at": "2026-04-08T16:59:53Z",
"id": "01KNQ0JGNS1KN6XWNH84RD42GN",
"impact": "minor",
"incident_updates": [
{
"body": "We're still evaluating the impact here and may be able to backfill speaker diarization for existing affected transcripts over the next couple of days, but going forwards this issue is resolved!",
"created_at": "2026-04-08T20:45:51Z",
"display_at": "2026-04-08T20:45:51Z",
"id": "01KNQDG81E5EJ6XGS54JD6KC9G",
"incident_id": "01KNQ0JGNS1KN6XWNH84RD42GN",
"status": "resolved",
"updated_at": "2026-04-08T20:45:51Z"
},
{
"body": "We've deployed a fix for this and are monitoring diagnostics to confirm that it's resolved. Apologies for any disruption - get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\") if you're still having problems!",
"created_at": "2026-04-08T19:49:17Z",
"display_at": "2026-04-08T19:49:17Z",
"id": "01KNQA8PDDVMMX5NA97NJ6AGDC",
"incident_id": "01KNQ0JGNS1KN6XWNH84RD42GN",
"status": "monitoring",
"updated_at": "2026-04-08T19:49:17Z"
},
{
"body": "We've identified the cause of this issue and we're implementing a fix now.",
"created_at": "2026-04-08T17:58:48Z",
"display_at": "2026-04-08T17:58:47Z",
"id": "01KNQ3YBWGAWTCH8GS3RYZQCTB",
"incident_id": "01KNQ0JGNS1KN6XWNH84RD42GN",
"status": "identified",
"updated_at": "2026-04-08T17:58:48Z"
},
{
"body": "Usually, our iOS app separates the transcript into Speaker A, Speaker B - this seems to be failing for some users at the moment.\n\nWe're currently investigating and will provide an update here shortly.",
"created_at": "2026-04-08T16:59:53Z",
"display_at": "2026-04-08T16:59:53Z",
"id": "01KNQ0JGNSMFGC317DPC4TM5AV",
"incident_id": "01KNQ0JGNS1KN6XWNH84RD42GN",
"status": "investigating",
"updated_at": "2026-04-08T16:59:53Z"
}
],
"name": "Speaker identification/separation is not working for some iOS transcripts",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-04-08T20:45:51Z",
"status": "resolved",
"updated_at": "2026-04-08T20:45:51Z"
},
{
"created_at": "2026-03-30T12:15:56Z",
"id": "01KMZAR34948AW9NYE5QYBVJH6",
"impact": "major",
"incident_updates": [
{
"body": "We've rolled back the change that caused this outage, and AI summaries are now working again - sorry for the blip!",
"created_at": "2026-03-30T12:24:40Z",
"display_at": "2026-03-30T12:24:40Z",
"id": "01KMZB83MZKHQQNBASWR9BBE7Q",
"incident_id": "01KMZAR34948AW9NYE5QYBVJH6",
"status": "resolved",
"updated_at": "2026-03-30T12:24:40Z"
},
{
"body": "We're currently reverting a bad deployment that has broken AI summary generation on Granola for Mac and Windows. We should be back up and running in a few minutes.",
"created_at": "2026-03-30T12:15:56Z",
"display_at": "2026-03-30T12:15:56Z",
"id": "01KMZAR349P7K23F77THGDDVWS",
"incident_id": "01KMZAR34948AW9NYE5QYBVJH6",
"status": "identified",
"updated_at": "2026-03-30T12:15:56Z"
}
],
"name": "Generating AI summaries on Granola desktop is not working",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-03-30T12:24:40Z",
"status": "resolved",
"updated_at": "2026-03-30T12:24:40Z"
},
{
"created_at": "2026-03-25T15:31:35Z",
"id": "01KMJSYRX87P0FV0GRXAHMY2YH",
"impact": "major",
"incident_updates": [
{
"body": "Phone calls are working as normal on our iOS app - apologies for the disruption!",
"created_at": "2026-03-25T20:38:58Z",
"display_at": "2026-03-25T20:38:58Z",
"id": "01KMKBHKMR972JNTBHZG3AFRVH",
"incident_id": "01KMJSYRX87P0FV0GRXAHMY2YH",
"status": "resolved",
"updated_at": "2026-03-25T20:38:58Z"
},
{
"body": "We've identified and fixed the issue, and phone calls are now working again - we're monitoring for any other issues. Get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\") if you're still having problems!",
"created_at": "2026-03-25T16:08:56Z",
"display_at": "2026-03-25T16:08:56Z",
"id": "01KMJW35750B49SXTRFS8TCMJ3",
"incident_id": "01KMJSYRX87P0FV0GRXAHMY2YH",
"status": "monitoring",
"updated_at": "2026-03-25T16:08:56Z"
},
{
"body": "We're investigating reports that phone calls are not connecting via our iOS app - we'll provide an update here when we've identified the issue.",
"created_at": "2026-03-25T15:31:35Z",
"display_at": "2026-03-25T15:31:35Z",
"id": "01KMJSYRX8MCBJX570NBDQH428",
"incident_id": "01KMJSYRX87P0FV0GRXAHMY2YH",
"status": "investigating",
"updated_at": "2026-03-25T15:31:35Z"
}
],
"name": "Phone calls not connecting on Granola iOS",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-03-25T20:38:58Z",
"status": "resolved",
"updated_at": "2026-03-25T20:38:59Z"
},
{
"created_at": "2026-03-10T15:30:00Z",
"id": "01KKC5X2SA2JB84RJWGBRVVQP3",
"impact": "major",
"incident_updates": [
{
"body": "We've fixed the earlier outage - apologies for the disruption. Get in touch via [help.granola.ai](http://help.granola.ai \"help.granola.ai\") if you're still having issues!",
"created_at": "2026-03-10T16:38:49Z",
"display_at": "2026-03-10T16:38:49Z",
"id": "01KKC9V2V93Y302GQSEXY5JHER",
"incident_id": "01KKC5X2SA2JB84RJWGBRVVQP3",
"status": "resolved",
"updated_at": "2026-03-10T16:38:49Z"
},
{
"body": "We've applied a hotfix and we're seeing some services recover, but we're continuing to monitor these issues. Apologies for the disruption.",
"created_at": "2026-03-10T15:36:34Z",
"display_at": "2026-03-10T15:36:34Z",
"id": "01KKC693BGQQEP9XDZ3RZ63ENZ",
"incident_id": "01KKC5X2SA2JB84RJWGBRVVQP3",
"status": "identified",
"updated_at": "2026-03-10T15:36:34Z"
},
{
"body": "Granola Chat is currently unable to answer any queries due to a broken deployment. We're rolling back to hotfix this as quickly as possible.",
"created_at": "2026-03-10T15:30:00Z",
"display_at": "2026-03-10T15:30:00Z",
"id": "01KKC5X2SARHYV8J723PGVFC71",
"incident_id": "01KKC5X2SA2JB84RJWGBRVVQP3",
"status": "identified",
"updated_at": "2026-03-10T15:30:00Z"
}
],
"name": "Granola Chat down",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-03-10T16:38:49Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-03-09T15:50:20Z",
"id": "01KK9MNKHM1T6T3DG6FPKHZWGP",
"impact": "major",
"incident_updates": [
{
"body": "Apologies for the disruption to MCP with Claude, we've worked through these with the Claude team and it looks like we're back up and running. If you're having issues, please follow the troubleshooting steps here: [https://docs.granola.ai/help-center/sharing/integrations/mcp#granola-mcp](https://docs.granola.ai/help-center/sharing/integrations/mcp#granola-mcp \"https://docs.granola.ai/help-center/sharing/integrations/mcp#granola-mcp\")",
"created_at": "2026-03-10T15:55:32Z",
"display_at": "2026-03-10T15:55:32Z",
"id": "01KKC7BV468MNB0CNMQ3P9E04Y",
"incident_id": "01KK9MNKHM1T6T3DG6FPKHZWGP",
"status": "resolved",
"updated_at": "2026-03-10T15:55:32Z"
},
{
"body": "We've put a fix in place to mitigate the issues seen with Claude connecting to the Granola MCP yesterday - it looks like we're back up and running again based on our metrics.\n\nIf you're still having issues with the Granola MCP in Claude, please try disconnecting and reconnecting from the MCP. You can do this at [claude.ai/customize/connectors](http://claude.ai/customize/connectors \"claude.ai/customize/connectors\") - click on Granola, then the three dots in the top-right corner and choose Disconnect. Without refreshing the page, choose Connect again.\n\nIf you're still having issues, please email us at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-03-10T10:01:34Z",
"display_at": "2026-03-10T10:01:34Z",
"id": "01KKBK3P2XE3547GXXNKA0X8MY",
"incident_id": "01KK9MNKHM1T6T3DG6FPKHZWGP",
"status": "monitoring",
"updated_at": "2026-03-10T10:01:34Z"
},
{
"body": "We've identified a possible cause of this and are currently testing a fix.\n\nWe've also been informed this is affected all Claude products ([claude.ai](http://claude.ai \"claude.ai\"), Claude Code and Claude Cowork).",
"created_at": "2026-03-09T16:56:04Z",
"display_at": "2026-03-09T16:56:04Z",
"id": "01KK9RDY6GC31A7YEVPC97KYVM",
"incident_id": "01KK9MNKHM1T6T3DG6FPKHZWGP",
"status": "identified",
"updated_at": "2026-03-09T16:56:04Z"
},
{
"body": "We're investigating reports that users on [claude.ai](http://claude.ai \"claude.ai\") are unable to connect to Granola MCP. We're currently working on a mitigation for this.\n\nOther AI/LLM apps (including Claude Code/Cowork) are able to connect to MCP as far as we're aware currently.",
"created_at": "2026-03-09T15:50:21Z",
"display_at": "2026-03-09T15:50:20Z",
"id": "01KK9MNKHMNBVMRTH8C10PTBBK",
"incident_id": "01KK9MNKHM1T6T3DG6FPKHZWGP",
"status": "investigating",
"updated_at": "2026-03-09T15:50:21Z"
}
],
"name": "Claude unable to connect to Granola MCP",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-03-10T15:55:32Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-02-04T21:14:21Z",
"id": "01KGN835CD261Q1V300T54PAWA",
"impact": "major",
"incident_updates": [
{
"body": "We've released an update to Granola that should resolve this issue (v7.6.1). Your app should auto-update, or you can get the latest version from our website. If you're still having issues transcribing meetings after updating, get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-02-04T22:13:06Z",
"display_at": "2026-02-04T22:13:06Z",
"id": "01KGNBEQH683GJQ2QMKS91KSXG",
"incident_id": "01KGN835CD261Q1V300T54PAWA",
"status": "resolved",
"updated_at": "2026-02-04T22:13:06Z"
},
{
"body": "We've identified the cause of this and we're currently working on a fix - we'll release a new version of the app in the next 30 minutes or so that should resolve this issue.",
"created_at": "2026-02-04T21:50:58Z",
"display_at": "2026-02-04T21:50:58Z",
"id": "01KGNA66WX9F1R6GWGCQHWVMQ8",
"incident_id": "01KGN835CD261Q1V300T54PAWA",
"status": "identified",
"updated_at": "2026-02-04T21:50:58Z"
},
{
"body": "We've had reports that transcription isn't working reliably for a number of users. We're investigating the cause of this and will update when we know more.",
"created_at": "2026-02-04T21:14:21Z",
"display_at": "2026-02-04T21:14:21Z",
"id": "01KGN835CDJRZE23DQV3W6CQ1Y",
"incident_id": "01KGN835CD261Q1V300T54PAWA",
"status": "investigating",
"updated_at": "2026-02-04T21:14:21Z"
}
],
"name": "Desktop transcription failure rates higher than normal",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-02-04T22:13:06Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-01-29T18:10:17Z",
"id": "01KG5F5TJE0P1WPR5N3717V3GC",
"impact": "major",
"incident_updates": [
{
"body": "Our transcription provider for iOS notes is back up and running, so your notes should begin to transcribe/summarize. It may take some time to process the backlog, so if you're having issues then please wait a few minutes and then try pressing 'end' on the note again.\n\nIf you're having problems, get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\")!",
"created_at": "2026-01-29T19:08:59Z",
"display_at": "2026-01-29T19:08:59Z",
"id": "01KG5JHA4C943CAK0HH1B462G9",
"incident_id": "01KG5F5TJE0P1WPR5N3717V3GC",
"status": "resolved",
"updated_at": "2026-01-29T19:08:59Z"
},
{
"body": "Transcription on desktop apps has recovered, but we're still seeing an outage on transcripts/notes summaries generating on our iOS app.",
"created_at": "2026-01-29T18:18:37Z",
"display_at": "2026-01-29T18:18:37Z",
"id": "01KG5FN2H1FBAW8AM7D84YHZ96",
"incident_id": "01KG5F5TJE0P1WPR5N3717V3GC",
"status": "identified",
"updated_at": "2026-01-29T18:18:37Z"
},
{
"body": "One of our transcription providers is experiencing an outage, which is impacting Granola transcription. On desktop, your transcript may be interrupted as we fall-back to another transcription provider.\n\nOn mobile, transcripts/note summaries will be delayed, but will continue as usual once we recover.\n\nWe'll provide another update when we get more information.",
"created_at": "2026-01-29T18:10:17Z",
"display_at": "2026-01-29T18:10:17Z",
"id": "01KG5F5TJEG4HMFJHNSFEWB4WQ",
"incident_id": "01KG5F5TJE0P1WPR5N3717V3GC",
"status": "investigating",
"updated_at": "2026-01-29T18:10:17Z"
}
],
"name": "Transcription failures on Granola mobile",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-01-29T19:08:59Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-01-28T09:00:21Z",
"id": "01KG1XA4R2TEFXVVMFMEWSNNN0",
"impact": "major",
"incident_updates": [
{
"body": "The issues from earlier today should be solved - this was caused by a change that placed unexpected load on our database. We've fixed this now, so Granola should be operational as usual. If you're having issues, get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\").",
"created_at": "2026-01-28T09:58:23Z",
"display_at": "2026-01-28T09:58:23Z",
"id": "01KG20MCKKVXZA6QJM3M7FNE76",
"incident_id": "01KG1XA4R2TEFXVVMFMEWSNNN0",
"status": "resolved",
"updated_at": "2026-01-28T09:58:23Z"
},
{
"body": "We've identified the issue and are applying a fix - we're beginning to see services recovering now.",
"created_at": "2026-01-28T09:30:11Z",
"display_at": "2026-01-28T09:30:11Z",
"id": "01KG1Z0S0ED6YPXX4QQ5M6WX3M",
"incident_id": "01KG1XA4R2TEFXVVMFMEWSNNN0",
"status": "identified",
"updated_at": "2026-01-28T09:30:11Z"
},
{
"body": "We've received alerts that Granola services are having trouble connecting to our database. The issues seem intermittent at the moment, but so far we're seeing slow or failed loading times in the desktop (macOS/Windows) apps, and notes failing to load when viewing them at [notes.granola.ai](http://notes.granola.ai \"notes.granola.ai\").\n\nWe're investigating the cause of this and hope to be back up and running soon!",
"created_at": "2026-01-28T09:00:21Z",
"display_at": "2026-01-28T09:00:21Z",
"id": "01KG1XA4R20C75RWAJCWFYT0QZ",
"incident_id": "01KG1XA4R2TEFXVVMFMEWSNNN0",
"status": "investigating",
"updated_at": "2026-01-28T09:00:21Z"
}
],
"name": "Granola database connection issues",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-01-28T09:58:23Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-01-18T22:46:49Z",
"id": "01KF9MM8RXHG24E5JMDRR74K2X",
"impact": "critical",
"incident_updates": [
{
"body": "Database upgrade complete. We encountered some unexpected bugs after the upgrade which took some time to resolve.",
"created_at": "2026-01-19T00:07:19Z",
"display_at": "2026-01-19T00:07:19Z",
"id": "01KF9S7MZEC510TFFQBDQG94PX",
"incident_id": "01KF9MM8RXHG24E5JMDRR74K2X",
"status": "resolved",
"updated_at": "2026-01-19T00:07:19Z"
},
{
"body": "We are in the process of upgrading our database which is causing degraded functionality across the app and the website.",
"created_at": "2026-01-18T22:46:49Z",
"display_at": "2026-01-18T22:46:49Z",
"id": "01KF9MM8RX99MP20PYA1SYG2XA",
"incident_id": "01KF9MM8RXHG24E5JMDRR74K2X",
"status": "monitoring",
"updated_at": "2026-01-18T22:46:49Z"
}
],
"name": "Database upgrade - app functionality degraded",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-01-19T00:07:19Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-01-12T18:19:13Z",
"id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"impact": "minor",
"incident_updates": [
{
"body": "We're no longer seeing higher error rates across Claude models - get in touch at [hey@granola.so](mailto:hey@granola.so \"hey@granola.so\") if you're still having issues though!",
"created_at": "2026-01-15T10:04:42Z",
"display_at": "2026-01-15T10:04:42Z",
"id": "01KF0HTKWJ82AE8Q4NWBC5JQV7",
"incident_id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"status": "resolved",
"updated_at": "2026-01-15T10:04:42Z"
},
{
"body": "Anthropic have reported a fix is in place for Claude 4.5 Sonnet and Open, and we're seeing error rates falling again in Granola Chat. If you do continue to hit errors, please try using an alternative model for now.",
"created_at": "2026-01-14T13:35:39Z",
"display_at": "2026-01-14T13:35:39Z",
"id": "01KEYBG586TQASSGYB8WFEPB0W",
"incident_id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"status": "monitoring",
"updated_at": "2026-01-14T13:35:39Z"
},
{
"body": "Anthropic are reporting further errors on Claude models, so some chat queries are failing in Granola. If you're having issues, please switch to 'Auto', Gemini or GPT models.",
"created_at": "2026-01-14T10:51:33Z",
"display_at": "2026-01-14T10:51:33Z",
"id": "01KEY23PDQD634C6PMMHXYSP94",
"incident_id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"status": "identified",
"updated_at": "2026-01-14T10:51:33Z"
},
{
"body": "Anthropic are reporting that a fix has been implemented - we're monitoring error rates to make sure this is fully resolved on our side.",
"created_at": "2026-01-12T18:51:33Z",
"display_at": "2026-01-12T18:51:33Z",
"id": "01KESRS5GVBPKTYRH7N5CF7X7F",
"incident_id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"status": "monitoring",
"updated_at": "2026-01-12T18:51:33Z"
},
{
"body": "We're seeing higher than usual error rates when generating chat responses if you've selected Claude Sonnet 4.5 or Claude Opus 4.5. This is due to an outage on Claude models. We'll continue to provide updates, and Anthropic are providing updates on their status page: [https://status.claude.com/incidents/zt2q0ltqcvbx](https://status.claude.com/incidents/zt2q0ltqcvbx \"https://status.claude.com/incidents/zt2q0ltqcvbx\")\n\nYou should be able to work around this by switching to another model in Granola chat (e.g. Gemini or GPT).",
"created_at": "2026-01-12T18:19:14Z",
"display_at": "2026-01-12T18:19:13Z",
"id": "01KESPXZ41PYKGM3WMFKJ05MY0",
"incident_id": "01KESPXZ41FV1E7AFTWFQ34FBB",
"status": "investigating",
"updated_at": "2026-01-12T18:19:14Z"
}
],
"name": "Elevated errors on chat when using Claude Sonnet or Opus 4.5",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-01-15T10:04:42Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
},
{
"created_at": "2026-01-08T15:20:12Z",
"id": "01KEF3396SF2A0WD9Z9KCRN6Q2",
"impact": "minor",
"incident_updates": [
{
"body": "Working together with Apple we have resolved this issue. The iOS app is once again available for download on the AppStore.",
"created_at": "2026-01-08T23:26:13Z",
"display_at": "2026-01-08T23:26:13Z",
"id": "01KEFYX73XB6490F8JAQ2WV2J8",
"incident_id": "01KEF3396SF2A0WD9Z9KCRN6Q2",
"status": "resolved",
"updated_at": "2026-01-08T23:26:13Z"
},
{
"body": "Currently the Granola iOS app is unavailable on the AppStore for updates and new installs. We are working with Apple to resolve this issue.",
"created_at": "2026-01-08T15:20:12Z",
"display_at": "2026-01-08T15:20:12Z",
"id": "01KEF3396SJH7W4P9GBH582K5T",
"incident_id": "01KEF3396SF2A0WD9Z9KCRN6Q2",
"status": "investigating",
"updated_at": "2026-01-08T15:20:12Z"
}
],
"name": "Granola iOS App Unavailable on AppStore",
"page_id": "01JE6FN0959TJMBCJJRTKEV8QC",
"resolved_at": "2026-01-08T23:26:13Z",
"status": "resolved",
"updated_at": "2026-03-12T18:16:31Z"
}
],
"page": {
"id": "01JE6FN0959TJMBCJJRTKEV8QC",
"name": "Granola",
"updated_at": "2026-10-29T19:05:02Z",
"url": "https://status.granola.ai/"
}
}