Snapshot 18204
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2026-06-25T22:51:27.358Z",
"id": "rklg8ht52xzh",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-06-27T21:00:07.503Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T21:00:07.503Z",
"id": "j663zt0wflqn",
"incident_id": "rklg8ht52xzh",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T21:00:07.503Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-27T17:00:07.452Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T17:00:07.452Z",
"id": "cv2p8m286tb7",
"incident_id": "rklg8ht52xzh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T17:00:07.452Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-06-27T16:00:07.432Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T16:00:07.432Z",
"id": "w6lvnt3tq9v5",
"incident_id": "rklg8ht52xzh",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T16:00:07.432Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time. Brief, intermittent service interruptions may occur during this period.",
"created_at": "2026-06-25T22:51:27.418Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-25T22:51:27.418Z",
"id": "qjwgyd1xl6tb",
"incident_id": "rklg8ht52xzh",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-25T22:51:27.418Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-27T21:00:07.503Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-06-27T17:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-06-27T16:00:07.696Z",
"scheduled_until": "2026-06-27T21:00:00.000Z",
"shortlink": "https://stspg.io/zbx0mcx3327v",
"started_at": "2026-06-25T22:51:27.349Z",
"status": "completed",
"updated_at": "2026-06-27T21:00:07.574Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-11-18T11:53:00.000Z",
"id": "g5k595hnrmrn",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Ontra systems should be fully operational at this point as Cloudflare has reported their systems have stabilized. We are continuing to monitor for any transient errors.",
"created_at": "2025-11-18T17:51:53.911Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-18T17:51:53.911Z",
"id": "jjxfqlg3qkgz",
"incident_id": "g5k595hnrmrn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-18T17:51:53.911Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "degraded_performance",
"old_status": "major_outage"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "degraded_performance",
"old_status": "major_outage"
}
],
"body": "Cloudflare's systems are beginning to stabilize and we are seeing the Ontra application recover. We are continuing to monitor the situation. More information on Cloudflare's status can be found here: https://www.cloudflarestatus.com/",
"created_at": "2025-11-18T17:18:55.750Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-18T17:18:55.750Z",
"id": "13qnw5y5ytc9",
"incident_id": "g5k595hnrmrn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-18T17:18:55.750Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are aware of an issue that is affecting the Ontra application caused by a global internet provider, Cloudflare. We are monitoring the situation as our applications begin to stabilize. More information on Cloudflare's status can be found here: https://www.cloudflarestatus.com/",
"created_at": "2025-11-18T17:08:00.901Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-18T11:53:00.000Z",
"id": "wyzbfsj3cvg1",
"incident_id": "g5k595hnrmrn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-18T17:55:40.980Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-11-18T11:53:00.000Z",
"name": "General performance issues",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-18T17:51:53.911Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/y5c8t1xrgwyt",
"started_at": "2025-11-18T11:53:00.000Z",
"status": "resolved",
"updated_at": "2025-11-18T17:55:41.127Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-07-17T20:52:34.291Z",
"id": "0xlptm2xcq7g",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-07-19T19:49:55.019Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-07-19T19:49:55.019Z",
"id": "cyhj7g1b6whd",
"incident_id": "0xlptm2xcq7g",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-19T19:49:55.019Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-07-19T17:00:21.456Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-07-19T17:00:21.456Z",
"id": "fmjzjf5rvdh0",
"incident_id": "0xlptm2xcq7g",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-19T17:00:21.456Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2025-07-17T20:52:34.341Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-07-17T20:52:34.341Z",
"id": "j49ll2tr937g",
"incident_id": "0xlptm2xcq7g",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-17T20:52:34.341Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance Window",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-07-19T19:49:55.019Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-07-19T17:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2025-07-19T21:00:00.000Z",
"shortlink": "https://stspg.io/18n09lbrt9c2",
"started_at": "2025-07-17T20:52:34.286Z",
"status": "completed",
"updated_at": "2025-07-19T19:49:55.036Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-06-16T15:34:17.000Z",
"id": "98tf9jnfhy9z",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-06-16T22:27:45.111Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-16T22:27:45.111Z",
"id": "1dbm11xf9zzz",
"incident_id": "98tf9jnfhy9z",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-16T22:27:45.111Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "The underlying cause of this issue has been identified and fully resolved. Our systems are now stable, and all functionality has been restored. Thank you for your patience and understanding today.",
"created_at": "2025-06-16T22:25:04.575Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-16T22:25:04.575Z",
"id": "l32tmflyhkrr",
"incident_id": "98tf9jnfhy9z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-16T22:25:04.575Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "major_outage",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue. We have identified that the affected system causing this problem.",
"created_at": "2025-06-16T17:38:23.538Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-16T17:38:23.538Z",
"id": "lwmjqypwc4vc",
"incident_id": "98tf9jnfhy9z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-16T17:38:23.538Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are aware of general performance issues affecting multiple areas of the Ontra platform, and our engineers are currently investigating.\n\nExamples of known affected areas include:\n- Insight AI suggestions (for creating new obligations, uploading documents)\n- Summary downloads\n- Report/invoice downloads\n- eSignature\n\nWe are investigating this issue.",
"created_at": "2025-06-16T15:34:17.588Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-16T15:34:17.000Z",
"id": "hfylxn0p54sm",
"incident_id": "98tf9jnfhy9z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-16T15:49:54.737Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "General performance issues",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-16T22:27:45.111Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/8ns7123xtyn8",
"started_at": "2025-06-16T15:34:17.000Z",
"status": "resolved",
"updated_at": "2025-06-16T22:27:45.124Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-04-12T17:17:25.643Z",
"id": "gpkw8nr1r4kc",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-04-12T21:01:46.971Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T21:01:46.971Z",
"id": "453kjkfnlzkw",
"incident_id": "gpkw8nr1r4kc",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T21:01:46.971Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2025-04-12T20:59:25.685Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T20:59:25.685Z",
"id": "7dj2fd2v01d9",
"incident_id": "gpkw8nr1r4kc",
"status": "verifying",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T20:59:25.685Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-04-12T17:20:21.543Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-12T17:20:21.543Z",
"id": "t48zs8mnqqzm",
"incident_id": "gpkw8nr1r4kc",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T17:20:21.543Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "There is a planned maintenance window taking place today from 10am - 3pm PDT. \n\nWe estimate that our applications may experience up to ~10-15 minutes of total downtime, spread throughout the window. \n\nThank you for your patience!",
"created_at": "2025-04-12T17:17:25.688Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-04-12T17:17:25.688Z",
"id": "djnf14vsnpm2",
"incident_id": "gpkw8nr1r4kc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-12T17:17:25.688Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-04-12T20:59:25.685Z",
"name": "Planned Maintenance Window",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-04-12T21:01:46.971Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-04-12T17:20:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2025-04-12T22:20:00.000Z",
"shortlink": "https://stspg.io/cq05vs5dfyrp",
"started_at": "2025-04-12T17:17:25.639Z",
"status": "completed",
"updated_at": "2025-04-12T21:01:46.990Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-03-25T18:18:20.642Z",
"id": "1ms5ctxxjp4j",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-03-25T19:10:43.062Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-25T19:10:43.062Z",
"id": "9twsh4grhsk1",
"incident_id": "1ms5ctxxjp4j",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-25T19:10:43.062Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-03-25T18:37:32.793Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-25T18:37:32.793Z",
"id": "48vkvp21qvjv",
"incident_id": "1ms5ctxxjp4j",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-25T18:37:32.793Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating the issue.",
"created_at": "2025-03-25T18:18:20.754Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-03-25T18:18:20.754Z",
"id": "sdyzm3rvzvfz",
"incident_id": "1ms5ctxxjp4j",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-03-25T18:18:20.754Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Authentication issues - currently end users are unable to log into Ontra Atlas, Insight and Contract Automation due to an outage with Auth0",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-03-25T19:10:43.062Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/l55nzkk3dvh9",
"started_at": "2025-03-25T18:18:20.635Z",
"status": "resolved",
"updated_at": "2025-03-25T19:10:43.080Z"
},
{
"components": [
{
"created_at": "2024-05-16T21:30:04.605Z",
"description": null,
"group_id": null,
"id": "ft6sshc3mldz",
"name": "Ontra Atlas",
"page_id": "pftd7r02t5xn",
"position": 2,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:09:15.000Z"
},
{
"created_at": "2024-05-16T21:30:04.623Z",
"description": null,
"group_id": null,
"id": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"page_id": "pftd7r02t5xn",
"position": 3,
"showcase": true,
"start_date": "2024-05-16T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-24T11:08:26.000Z"
}
],
"created_at": "2025-01-18T17:44:36.853Z",
"id": "5tn27mrj6g4s",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2025-01-18T23:00:21.209Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-01-18T23:00:21.209Z",
"id": "xch3cx1q4s92",
"incident_id": "5tn27mrj6g4s",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-01-18T23:00:21.209Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2025-01-18T18:00:21.821Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-01-18T18:00:21.821Z",
"id": "cqnv3qls8n2l",
"incident_id": "5tn27mrj6g4s",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-01-18T18:00:21.821Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ft6sshc3mldz",
"name": "Ontra Atlas",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2glzpj5k44pd",
"name": "Insight/Contract Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "There is a planned maintenance window taking place today from 10am - 3pm PDT. \n\nWe estimate that our applications may experience up to ~10-15 minutes of total downtime, spread throughout the window. \n\nThank you for your patience!",
"created_at": "2025-01-18T17:44:36.916Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-01-18T17:44:36.916Z",
"id": "z02qnzy3zm7l",
"incident_id": "5tn27mrj6g4s",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-01-18T17:44:36.916Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance Window",
"page_id": "pftd7r02t5xn",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-01-18T23:00:21.209Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2025-01-18T18:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2025-01-18T23:00:00.000Z",
"shortlink": "https://stspg.io/3r7fdg8l4x0b",
"started_at": "2025-01-18T17:44:36.847Z",
"status": "completed",
"updated_at": "2025-01-18T23:00:21.224Z"
}
],
"page": {
"id": "pftd7r02t5xn",
"name": "Ontra",
"url": "http://status.ontra.ai"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}