Snapshot 18326
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2013-11-12T08:06:05.640-08:00",
"description": null,
"group_id": null,
"id": "xnnhhv2qnngk",
"name": "Pay Station",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-24T02:48:21.333-07:00"
},
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
},
{
"created_at": "2019-05-28T00:21:48.741-07:00",
"description": null,
"group_id": null,
"id": "w5p5lk2vhjwp",
"name": "Login",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:17.366-07:00"
},
{
"created_at": "2019-05-28T00:22:01.033-07:00",
"description": null,
"group_id": null,
"id": "rd4kszgn60vv",
"name": "Launcher",
"page_id": "l07wvpy96b04",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:19.402-07:00"
},
{
"created_at": "2019-05-28T00:22:13.830-07:00",
"description": null,
"group_id": null,
"id": "6fk4jc1lzm2d",
"name": "Site Builder",
"page_id": "l07wvpy96b04",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-28T02:13:12.764-07:00"
},
{
"components": [
"4lzm6l2l75j9",
"ltv87cwglzsb"
],
"created_at": "2019-05-28T00:22:56.782-07:00",
"description": null,
"group_id": null,
"id": "8d4s5xd7f5tb",
"name": "Partner Network",
"page_id": "l07wvpy96b04",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2019-05-28T00:22:56.782-07:00"
},
{
"components": [
"lj0v45dgqg31",
"5b6mvvj583k8",
"wxxs555v9zw9"
],
"created_at": "2019-05-28T00:23:49.575-07:00",
"description": null,
"group_id": null,
"id": "fxq8wk5v8m9z",
"name": "Services",
"page_id": "l07wvpy96b04",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2019-05-28T00:23:49.575-07:00"
},
{
"created_at": "2019-05-28T00:27:18.717-07:00",
"description": null,
"group_id": null,
"id": "wgtjj0lh81d0",
"name": "Xsolla.com",
"page_id": "l07wvpy96b04",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:20.282-07:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
},
{
"created_at": "2019-05-28T00:22:13.830-07:00",
"description": null,
"group_id": null,
"id": "6fk4jc1lzm2d",
"name": "Site Builder",
"page_id": "l07wvpy96b04",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-28T02:13:12.764-07:00"
}
],
"created_at": "2026-09-29T13:28:16.735-07:00",
"id": "k1p125ktxppq",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Hi,\n\nWe are writing to inform you of a scheduled maintenance window on \u003cb\u003eMonday, November 2, 2026 at 10PM PT\u003c/b\u003e. This is our final planned maintenance of the year, and is part of ongoing work to further enhance and optimize our platform infrastructure ahead of the holiday season.\n\n\u003cb\u003eMaintenance Window\u003c/b\u003e\nDate: Monday, November 2, 2026\nTime: 10:00 PM - 10:30 PM PT\nTotal window: 30 minutes\n\nWithin the maintenance window, there will be one brief period where services may be interrupted:\n\u003cb\u003eInterruption window - approximately 10:05 PM – 10:15 PM PT (up to 10 minutes)\u003c/b\u003e\nDuring this interruption window, Web Shop purchasing (Shop Builder and In-Game Store / store.xsolla.com) may be temporarily unavailable. Players will still be able to browse the store catalogue, but will not be able to add items to their cart or proceed to checkout.\n\n\u003cb\u003eWho is affected\u003c/b\u003e\nPartners using \u003cb\u003eWeb Shop\u003c/b\u003e (Shop Builder and/or In-Game Store) may experience the interruption described above. Players purchasing through a Web Shop will not be able to complete the flow to reach Pay Station during this period.\n\nPartners using \u003cb\u003ePay Station directly via simple checkout\u003c/b\u003e (Payments only) will \u003cb\u003enot\u003c/b\u003e be affected.\n\nOutside of this period, services will remain operational. We will send a reminder notification and provide real-time status updates during the window via our Status Page. If you have any questions or concerns, please reach out to your account manager.\n\nThank you for your continued partnership.",
"created_at": "2026-09-29T13:28:16.834-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-29T13:28:16.834-07:00",
"id": "4cpbs8bpxjmr",
"incident_id": "k1p125ktxppq",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-29T13:28:16.834-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Infrastructure Scheduled Maintenance",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-11-02T22:00:00.000-08:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": null,
"scheduled_until": "2026-11-02T22:30:00.000-08:00",
"shortlink": "https://stspg.io/ctc20h0yrymv",
"started_at": "2026-09-29T13:28:16.725-07:00",
"status": "scheduled",
"updated_at": "2026-09-29T13:28:16.838-07:00"
},
{
"components": [
{
"created_at": "2019-05-28T00:22:13.830-07:00",
"description": null,
"group_id": null,
"id": "6fk4jc1lzm2d",
"name": "Site Builder",
"page_id": "l07wvpy96b04",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-28T02:13:12.764-07:00"
}
],
"created_at": "2026-09-28T00:38:24.024-07:00",
"id": "dp03pm9ncjcd",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder.\n\nThe issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence.\n\nWe apologize for the inconvenience this caused.",
"created_at": "2026-09-28T02:43:49.766-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T02:43:49.766-07:00",
"id": "jndt8ph8v517",
"incident_id": "dp03pm9ncjcd",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T02:43:49.766-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-28T02:13:12.806-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T02:13:12.806-07:00",
"id": "h294n2bcb4vg",
"incident_id": "dp03pm9ncjcd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T02:13:12.806-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "major_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-09-28T01:00:05.053-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T01:00:05.053-07:00",
"id": "98yms8sbnzf5",
"incident_id": "dp03pm9ncjcd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T01:00:05.053-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-09-28T00:48:13.775-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T00:48:13.775-07:00",
"id": "zccq8bfts6q7",
"incident_id": "dp03pm9ncjcd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T00:48:13.775-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-09-28T00:45:41.237-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T00:45:41.237-07:00",
"id": "1jlprz5hztjn",
"incident_id": "dp03pm9ncjcd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T00:45:41.237-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-09-28T00:41:58.131-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T00:41:58.131-07:00",
"id": "4ktywh9ts2tl",
"incident_id": "dp03pm9ncjcd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T00:41:58.131-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-09-28T00:39:06.900-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T00:39:06.900-07:00",
"id": "d6tn2wfn0z60",
"incident_id": "dp03pm9ncjcd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T00:39:06.900-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Site Builder were temporarily unavailable due to an unexpected issue",
"created_at": "2026-09-28T00:38:24.103-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T00:38:24.103-07:00",
"id": "kgwqq62zpg43",
"incident_id": "dp03pm9ncjcd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T00:38:24.103-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-28T00:41:58.131-07:00",
"name": "Site Builder Partner Sites Unavailable",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-28T02:43:49.766-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/c1yw4f98b5mw",
"started_at": "2026-09-28T00:38:24.007-07:00",
"status": "resolved",
"updated_at": "2026-09-28T02:43:49.796-07:00"
},
{
"components": [],
"created_at": "2026-08-03T13:30:00.000-07:00",
"id": "yk81bph3jfzr",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Date: August 3, 2026, 20:45 – 21:25 UTC\n\nOn August 3, 2026, between 20:45 and 21:25 UTC, the Store API service experienced degraded performance. During this period, users may have observed elevated response times or timeouts when calling certain Store API methods, which could result in slower loading of store-related pages and purchase flows.\n\nThe issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-08-03T14:59:18.657-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-03T13:30:00.000-07:00",
"id": "dsn5glbj8t1d",
"incident_id": "yk81bph3jfzr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-03T15:01:29.823-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Store API - Partial Service Degradation",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-03T13:30:00.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/27qkfdhl8289",
"started_at": "2026-08-03T13:30:00.000-07:00",
"status": "resolved",
"updated_at": "2026-08-03T15:01:29.949-07:00"
},
{
"components": [
{
"created_at": "2013-11-12T08:06:05.640-08:00",
"description": null,
"group_id": null,
"id": "xnnhhv2qnngk",
"name": "Pay Station",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-24T02:48:21.333-07:00"
}
],
"created_at": "2026-07-24T02:32:15.679-07:00",
"id": "lw7fxl3g2b9t",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "On July 24, 2026, from 2:15 AM to 2:40 AM PT, the payment creation service was unavailable. During this window, users encountered an error when attempting to initiate a payment.\n\nWe sincerely apologize for any inconvenience this may have caused.",
"created_at": "2026-07-24T02:48:21.360-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-24T02:48:21.000-07:00",
"id": "28g3nqfb8m0s",
"incident_id": "lw7fxl3g2b9t",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T03:30:15.024-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-24T02:41:59.897-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-24T02:41:59.897-07:00",
"id": "gcgf1y2bsftk",
"incident_id": "lw7fxl3g2b9t",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T02:41:59.897-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "major_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-07-24T02:40:40.033-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-24T02:40:40.033-07:00",
"id": "r7t1rtsyqg6f",
"incident_id": "lw7fxl3g2b9t",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T02:40:40.033-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2026-07-24T02:34:26.046-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-24T02:34:26.046-07:00",
"id": "xblr93d5stdt",
"incident_id": "lw7fxl3g2b9t",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T02:34:26.046-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We're experiencing a partial outage due to issues with payment processing.",
"created_at": "2026-07-24T02:32:15.767-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-24T02:32:15.767-07:00",
"id": "c2lnqjwt19pt",
"incident_id": "lw7fxl3g2b9t",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-24T02:32:15.767-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-24T02:41:59.897-07:00",
"name": "Payment Processing Issue",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-24T02:48:21.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cv7tctfzmmy8",
"started_at": "2026-07-24T02:32:15.670-07:00",
"status": "resolved",
"updated_at": "2026-07-24T03:30:15.043-07:00"
},
{
"components": [
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
}
],
"created_at": "2026-07-14T11:18:51.542-07:00",
"id": "qz361pv5k18s",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-14T13:56:09.033-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T13:56:09.033-07:00",
"id": "tw56g9hd0bmn",
"incident_id": "qz361pv5k18s",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T13:56:09.033-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence.",
"created_at": "2026-07-14T11:57:28.226-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T11:57:28.226-07:00",
"id": "v6z3rf8d8mxx",
"incident_id": "qz361pv5k18s",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T11:57:28.226-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of intermittent latency affecting store.xsolla.com APIs, which may result in temporary connection delays for some users. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as we continue our investigation.",
"created_at": "2026-07-14T11:18:51.640-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T11:18:51.640-07:00",
"id": "s595k9h5smhh",
"incident_id": "qz361pv5k18s",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T11:18:51.640-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-14T11:57:28.226-07:00",
"name": "Intermittent latency affecting store.xsolla.com APIs",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-14T13:56:09.033-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wb3vlcv28fp0",
"started_at": "2026-07-14T11:18:51.533-07:00",
"status": "resolved",
"updated_at": "2026-07-14T13:56:09.049-07:00"
},
{
"components": [
{
"created_at": "2013-11-12T08:06:05.640-08:00",
"description": null,
"group_id": null,
"id": "xnnhhv2qnngk",
"name": "Pay Station",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-24T02:48:21.333-07:00"
},
{
"created_at": "2019-05-28T00:22:56.792-07:00",
"description": null,
"group_id": "8d4s5xd7f5tb",
"id": "4lzm6l2l75j9",
"name": "Tracking API",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:14.243-07:00"
},
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
},
{
"created_at": "2019-05-28T00:23:25.366-07:00",
"description": null,
"group_id": "8d4s5xd7f5tb",
"id": "ltv87cwglzsb",
"name": "Proxy Page",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:15.558-07:00"
},
{
"created_at": "2019-05-28T00:24:16.207-07:00",
"description": "api.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "lj0v45dgqg31",
"name": "API",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:16.339-07:00"
},
{
"created_at": "2013-11-12T07:40:53.765-08:00",
"description": "publisher.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "5b6mvvj583k8",
"name": "Publisher Account",
"page_id": "l07wvpy96b04",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:16.638-07:00"
},
{
"created_at": "2019-05-28T00:21:48.741-07:00",
"description": null,
"group_id": null,
"id": "w5p5lk2vhjwp",
"name": "Login",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:17.366-07:00"
},
{
"created_at": "2019-05-28T00:25:01.351-07:00",
"description": "developers.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "wxxs555v9zw9",
"name": "Documentation",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:18.631-07:00"
},
{
"created_at": "2019-05-28T00:22:01.033-07:00",
"description": null,
"group_id": null,
"id": "rd4kszgn60vv",
"name": "Launcher",
"page_id": "l07wvpy96b04",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:19.402-07:00"
},
{
"created_at": "2019-05-28T00:22:13.830-07:00",
"description": null,
"group_id": null,
"id": "6fk4jc1lzm2d",
"name": "Site Builder",
"page_id": "l07wvpy96b04",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-28T02:13:12.764-07:00"
},
{
"created_at": "2019-05-28T00:27:18.717-07:00",
"description": null,
"group_id": null,
"id": "wgtjj0lh81d0",
"name": "Xsolla.com",
"page_id": "l07wvpy96b04",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:20.282-07:00"
}
],
"created_at": "2026-06-25T15:14:02.818-07:00",
"id": "xm24wrdgsltn",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-09T00:00:21.512-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T00:00:21.512-07:00",
"id": "7r6ym0xtpmp5",
"incident_id": "xm24wrdgsltn",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T00:00:21.512-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-08T22:00:09.592-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-08T22:00:09.592-07:00",
"id": "n5vsnz0gpyrm",
"incident_id": "xm24wrdgsltn",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-08T22:00:09.592-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-08T21:00:31.204-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-08T21:00:31.204-07:00",
"id": "s7l9pr5cnf5q",
"incident_id": "xm24wrdgsltn",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-08T21:00:31.204-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "\u003cb\u003eWindow:\u003c/b\u003e Wednesday, July 8, 2026, 10:00 PM – 12:00 AM Pacific Time — 2 Hours\n\nWithin the maintenance window, there will be three brief periods where services may be interrupted:\n\n\u003cb\u003eInterruption 1 - approximately 10:05 PM - 10:15 PM PT:\u003c/b\u003e Payments might be temporarily unavailable.\n\n\u003cb\u003eInterruption 2 - approximately 10:45 PM - 10:55 PM PT:\u003c/b\u003e store.xsolla.com (IGS) might be temporarily unavailable.\n\n\u003cb\u003eInterruption 3 - approximately 11:15 PM - 11:25 PM PT:\u003c/b\u003e All services might be temporarily unavailable, except store.xsolla.com (IGS).\n\nOutside of these periods, services will remain operational. Rollback plans are in place should they be needed. In the unlikely event that a rollback is required, there may be an additional period of up to 15 minutes of service interruption within the maintenance window.\n\nWe will send a reminder notification and provide real-time status updates during the window via our Status Page.\n\n\u003cb\u003eReason:\u003c/b\u003e Infrastructure updates to improve platform performance, stability, and resilience.\n\n\u003cb\u003eContact:\u003c/b\u003e If you have any questions or need assistance, please contact your \u003cb\u003eCustomer Success Manager\u003c/b\u003e or \u003cb\u003eXsolla Support\u003c/b\u003e.\n\nThank you for your continued partnership,\n\u003cb\u003eThe Xsolla Team\u003c/b\u003e",
"created_at": "2026-06-25T15:14:02.906-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-25T15:14:02.906-07:00",
"id": "0nzmld9m3ktl",
"incident_id": "xm24wrdgsltn",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-25T15:14:02.906-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Infrastructure Scheduled Maintenance",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-09T00:00:21.512-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-08T22:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-08T21:00:31.599-07:00",
"scheduled_until": "2026-07-09T00:00:00.000-07:00",
"shortlink": "https://stspg.io/vkj7r8lpqcht",
"started_at": "2026-06-25T15:14:02.790-07:00",
"status": "completed",
"updated_at": "2026-07-09T00:00:22.137-07:00"
},
{
"components": [
{
"created_at": "2019-05-28T00:22:01.033-07:00",
"description": null,
"group_id": null,
"id": "rd4kszgn60vv",
"name": "Launcher",
"page_id": "l07wvpy96b04",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:19.402-07:00"
}
],
"created_at": "2026-05-13T13:08:42.075-07:00",
"id": "lswpfrtlb4tz",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our upstream CDN provider has confirmed that the incident on their side has been resolved.\n\nWe sincerely apologize for the disruption and thank you for your patience throughout the incident.",
"created_at": "2026-05-13T13:52:17.215-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-13T13:52:17.215-07:00",
"id": "l319x04vmp0c",
"incident_id": "lswpfrtlb4tz",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T13:52:17.215-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side \n\nWe are continuing to monitor the situation.",
"created_at": "2026-05-13T13:28:26.002-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-13T13:28:26.002-07:00",
"id": "p4cntb3926hh",
"incident_id": "lswpfrtlb4tz",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T13:28:26.002-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets.\n\nThe issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause.\n\nOur team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share.\n\nWe sincerely apologize for the inconvenience and appreciate your patience.",
"created_at": "2026-05-13T13:08:42.158-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-13T13:08:42.158-07:00",
"id": "hm0dbtq8gwg6",
"incident_id": "lswpfrtlb4tz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T13:08:42.158-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-13T13:28:26.002-07:00",
"name": "Xsolla Launcher - degraded availability due to upstream CDN incident",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-13T13:52:17.215-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/kz34x14ym2ww",
"started_at": "2026-05-13T13:08:42.067-07:00",
"status": "resolved",
"updated_at": "2026-05-13T13:52:17.231-07:00"
},
{
"components": [
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
}
],
"created_at": "2026-05-05T12:24:15.053-07:00",
"id": "7r3l1n9vcbsx",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.",
"created_at": "2026-05-05T14:03:02.132-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-05T14:03:02.132-07:00",
"id": "g5zjdnk0qxpk",
"incident_id": "7r3l1n9vcbsx",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-05T14:03:02.132-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.",
"created_at": "2026-05-05T13:24:24.294-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-05T13:24:24.294-07:00",
"id": "cccv1nz55v5g",
"incident_id": "7r3l1n9vcbsx",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-05T13:24:24.294-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "major_outage",
"old_status": "degraded_performance"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.",
"created_at": "2026-05-05T12:46:08.612-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-05T12:46:08.612-07:00",
"id": "01p7ps689n30",
"incident_id": "7r3l1n9vcbsx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-05T12:46:08.612-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.",
"created_at": "2026-05-05T12:24:15.110-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-05T12:24:15.110-07:00",
"id": "01yvjv0f93tt",
"incident_id": "7r3l1n9vcbsx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-05T12:24:15.110-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-05T13:24:24.294-07:00",
"name": "Store API degraded performance",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-05T14:03:02.132-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/q7pk7jfvbw23",
"started_at": "2026-05-05T12:24:15.049-07:00",
"status": "resolved",
"updated_at": "2026-05-05T14:03:02.157-07:00"
},
{
"components": [
{
"created_at": "2013-11-12T08:06:05.640-08:00",
"description": null,
"group_id": null,
"id": "xnnhhv2qnngk",
"name": "Pay Station",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-24T02:48:21.333-07:00"
},
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
},
{
"created_at": "2019-05-28T00:24:16.207-07:00",
"description": "api.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "lj0v45dgqg31",
"name": "API",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:16.339-07:00"
},
{
"created_at": "2019-05-28T00:25:01.351-07:00",
"description": "developers.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "wxxs555v9zw9",
"name": "Documentation",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:18.631-07:00"
}
],
"created_at": "2026-04-13T07:49:25.575-07:00",
"id": "6bpbnkkl1wmd",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-04-27T23:30:07.174-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-27T23:30:07.174-07:00",
"id": "7bdhzd6lw0q3",
"incident_id": "6bpbnkkl1wmd",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-27T23:30:07.174-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-04-27T23:00:08.869-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-27T23:00:08.869-07:00",
"id": "wt9jn1zmb9s3",
"incident_id": "6bpbnkkl1wmd",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-27T23:00:08.869-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-04-27T22:01:10.213-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-27T22:01:10.213-07:00",
"id": "jvs3dg48dvzt",
"incident_id": "6bpbnkkl1wmd",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-27T22:01:10.213-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "\u003cb\u003eWindow:\u003c/b\u003e Monday, April 27, 11:00 PM – 11:30 PM Pacific Time — 30 minutes\n\n\u003cb\u003eImpact:\u003c/b\u003e Brief service interruptions may occur across Xsolla services, totaling up to 5 minutes within the 30-minute window. Intermittent errors or increased latency are possible during this period.\n\n\u003cb\u003eReason:\u003c/b\u003e Infrastructure updates to improve platform performance, stability, and resilience.\n\n\u003cb\u003eContact:\u003c/b\u003e If you have any questions or need assistance, please contact your \u003cb\u003eCustomer Success Manager\u003c/b\u003e or \u003cb\u003eXsolla Support\u003c/b\u003e.\n\nThank you for your continued partnership,\n\u003cb\u003eThe Xsolla Team\u003c/b\u003e",
"created_at": "2026-04-13T07:49:25.636-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-13T07:49:25.636-07:00",
"id": "cxrf30b9m7ks",
"incident_id": "6bpbnkkl1wmd",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-13T07:49:25.636-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Infrastructure maintenance",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-04-27T23:30:07.174-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-04-27T23:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-04-27T22:01:10.349-07:00",
"scheduled_until": "2026-04-27T23:30:00.000-07:00",
"shortlink": "https://stspg.io/3h9wblfjd689",
"started_at": "2026-04-13T07:49:25.564-07:00",
"status": "completed",
"updated_at": "2026-04-27T23:30:07.192-07:00"
},
{
"components": [
{
"created_at": "2013-11-12T08:06:05.640-08:00",
"description": null,
"group_id": null,
"id": "xnnhhv2qnngk",
"name": "Pay Station",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-24T02:48:21.333-07:00"
},
{
"created_at": "2019-05-28T00:22:56.792-07:00",
"description": null,
"group_id": "8d4s5xd7f5tb",
"id": "4lzm6l2l75j9",
"name": "Tracking API",
"page_id": "l07wvpy96b04",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:14.243-07:00"
},
{
"created_at": "2019-05-28T00:21:28.410-07:00",
"description": null,
"group_id": null,
"id": "906r5hh94qzq",
"name": "Store",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-14T11:57:28.187-07:00"
},
{
"created_at": "2019-05-28T00:23:25.366-07:00",
"description": null,
"group_id": "8d4s5xd7f5tb",
"id": "ltv87cwglzsb",
"name": "Proxy Page",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:15.558-07:00"
},
{
"created_at": "2019-05-28T00:24:16.207-07:00",
"description": "api.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "lj0v45dgqg31",
"name": "API",
"page_id": "l07wvpy96b04",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:16.339-07:00"
},
{
"created_at": "2013-11-12T07:40:53.765-08:00",
"description": "publisher.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "5b6mvvj583k8",
"name": "Publisher Account",
"page_id": "l07wvpy96b04",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:16.638-07:00"
},
{
"created_at": "2019-05-28T00:21:48.741-07:00",
"description": null,
"group_id": null,
"id": "w5p5lk2vhjwp",
"name": "Login",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:17.366-07:00"
},
{
"created_at": "2019-05-28T00:25:01.351-07:00",
"description": "developers.xsolla.com",
"group_id": "fxq8wk5v8m9z",
"id": "wxxs555v9zw9",
"name": "Documentation",
"page_id": "l07wvpy96b04",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:18.631-07:00"
},
{
"created_at": "2019-05-28T00:22:01.033-07:00",
"description": null,
"group_id": null,
"id": "rd4kszgn60vv",
"name": "Launcher",
"page_id": "l07wvpy96b04",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:19.402-07:00"
},
{
"created_at": "2019-05-28T00:22:13.830-07:00",
"description": null,
"group_id": null,
"id": "6fk4jc1lzm2d",
"name": "Site Builder",
"page_id": "l07wvpy96b04",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-28T02:13:12.764-07:00"
},
{
"created_at": "2019-05-28T00:27:18.717-07:00",
"description": null,
"group_id": null,
"id": "wgtjj0lh81d0",
"name": "Xsolla.com",
"page_id": "l07wvpy96b04",
"position": 9,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-09T00:00:20.282-07:00"
}
],
"created_at": "2026-03-02T21:54:16.979-08:00",
"id": "kdbxjx6nss65",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-03-19T02:00:07.443-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-19T02:00:07.443-07:00",
"id": "43n37s7mqgwm",
"incident_id": "kdbxjx6nss65",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-19T02:00:07.443-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-03-18T22:00:07.327-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-18T22:00:07.327-07:00",
"id": "9vh9ts104wdz",
"incident_id": "kdbxjx6nss65",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-18T22:00:07.327-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-03-18T21:00:13.729-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-18T21:00:13.729-07:00",
"id": "rbl4g7t9gnld",
"incident_id": "kdbxjx6nss65",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-18T21:00:13.729-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xnnhhv2qnngk",
"name": "Pay Station",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "906r5hh94qzq",
"name": "Store",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w5p5lk2vhjwp",
"name": "Login",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rd4kszgn60vv",
"name": "Launcher",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6fk4jc1lzm2d",
"name": "Site Builder",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "4lzm6l2l75j9",
"name": "Partner Network - Tracking API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ltv87cwglzsb",
"name": "Partner Network - Proxy Page",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lj0v45dgqg31",
"name": "Services - API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5b6mvvj583k8",
"name": "Services - Publisher Account",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wxxs555v9zw9",
"name": "Services - Documentation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wgtjj0lh81d0",
"name": "Xsolla.com",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "To further enhance the performance, stability, and resilience of Xsolla’s infrastructure, we will conduct scheduled maintenance during the following window (Pacific Time):\n\n\u003cb\u003eStart:\u003c/b\u003e Wednesday, March 18, 10:00 PM\n\u003cb\u003eEnd:\u003c/b\u003e Thursday, March 19, 2:00 AM\n\n\u003cb\u003eWhat to Expect\u003c/b\u003e\nDuring this maintenance window, brief service interruptions may occur, totaling up to 20 minutes and distributed throughout the scheduled period.\nAs part of this work, we will also perform key updates and resilience validation activities to further strengthen system reliability and ensure long-term stability. Our teams will actively monitor the process and work to minimize any potential disruption.\n\nWe appreciate your patience and understanding as we continue to improve the reliability and performance of Xsolla’s systems.\n\nIf you have any questions or need assistance, please contact your \u003cb\u003eCustomer Success Manager\u003c/b\u003e or \u003cb\u003eXsolla Support\u003c/b\u003e.\n\nThank you for your continued partnership,\n\u003cb\u003eThe Xsolla Team\u003c/b\u003e",
"created_at": "2026-03-02T21:54:17.065-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-02T21:54:17.065-08:00",
"id": "3dwhrx4xsz9f",
"incident_id": "kdbxjx6nss65",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-02T21:54:17.065-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Infrastructure maintenance",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-03-19T02:00:07.443-07:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-03-18T22:00:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-03-18T21:00:13.859-07:00",
"scheduled_until": "2026-03-19T02:00:00.000-07:00",
"shortlink": "https://stspg.io/q72ymvjrqj4w",
"started_at": "2026-03-02T21:54:16.959-08:00",
"status": "completed",
"updated_at": "2026-03-19T02:00:07.467-07:00"
},
{
"components": [],
"created_at": "2026-01-13T05:45:00.000-08:00",
"id": "nt3x7nfc8ctl",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features:\n- Inability to access the Site Builder editor or view site listings in Partner Account\n- Login failures via User ID on partner-hosted sites\nCertain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored.\n\nWe apologize for any inconvenience this may have caused.",
"created_at": "2026-01-13T07:49:48.397-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-01-13T05:45:00.000-08:00",
"id": "ls7yfk8jlh3y",
"incident_id": "nt3x7nfc8ctl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-01-13T07:49:48.397-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Site Builder - Partial Service Disruption",
"page_id": "l07wvpy96b04",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-01-13T05:45:00.000-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/p3x8k45chfv3",
"started_at": "2026-01-13T07:49:48.349-08:00",
"status": "resolved",
"updated_at": "2026-01-13T07:49:57.632-08:00"
}
],
"page": {
"id": "l07wvpy96b04",
"name": "Xsolla",
"url": "https://status.xsolla.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}