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SmartBear Subprocessors Last updated 8/12/2026 SmartBear uses the sub-processors listed below to support the delivery, operation, maintenance, and improvement of its products and related services. The specific sub-processors that may process customer personal data depend on the SmartBear product or service used, the customer’s selected deployment model, applicable product features, and the nature of the services provided. Accordingly, not every sub-processor listed below is used for every SmartBear product, service, or deployment. For SmartBear Solutions Name Purpose Location Amazon AWS Data Hosting USA, Ireland Microsoft Azure Data Hosting USA Amplitude Product and Usage Analytics. Product Engagement and Messaging USA Drift Chat Service USA Lithium Community Platform USA Google, Inc. Identity Management USA Okta, Inc. Data Hosting, Product, Marketing, and Usage Analytics USA Stripe, Inc. Payment Processing USA Snowflake Data warehouse USA FiveTran Data integration USA LogRocket Data monitoring USA Replicated License Management (On-premise) USA Atlassian Project Tracking; Monitoring and incident reporting (StatusPage) USA, Australia PagerDuty Incident Management USA For Customer Communication Name Purpose Location Marketo Marketing Automation USA SalesForce Customer Relationship Management, Business Intelligence & Analytics USA Slack Technologies, Inc. Internal and external communications USA Sigstr, Inc. Email Signature Marketing USA Sendgrid, Inc. Customer Communication USA Gainsight Customer Insights USA Segment.io Customer analytics USA SmartBear Group Sub-processors Name Purpose Location SmartBear Ireland Limited Contracting entity and customer account administration, billing, support, and service delivery for SmartBear customers outside the United States and Canada. Ireland SmartBear UK Limited Product development, maintenance, operations, and technical support for SmartBear products and services. UK SmartBear Software Sp.z.o.o. Product development, engineering, maintenance, customer care, and technical support for SmartBear products and services. Poland SmartBear Software India Product development, DevOps/cloud engineering, maintenance, customer care, and technical support for SmartBear products and services. India HipTest SAS Product development, maintenance, operations, and support for the HipTest/CucumberStudio service. France QMetry India Private Limited Product development, maintenance, operations, onboarding/implementation, and support for QMetry solutions. India