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Subscribe to UpdatesSubscribe Royal Mail by ShipStation Shipment Disruption Subscribe Monitoring - Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time. Aug 21, 2026 - 12:41 CDT EU De Minimis Removal Disruptions Subscribe Monitoring - Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here. GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here. Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here. Jul 08, 2026 - 09:27 CDT Uptime over the past 90 days. View historical uptime. ShipEngine API Operational ShipEngine.com (website) Operational ShipEngine API Dashboard Operational Shipping Carrier Integrations Operational Access Worldwide Operational Amazon Buy Shipping Operational APC Operational Asendia Operational Australia Post Operational Canada Post Operational Chronopost Operational DHL E-Commerce Operational DHL Express AU Operational DHL Express CA Operational DHL Express UK Operational DHL Express Operational DPD Operational Endicia Operational FedEx CA Operational FedEx UK Operational FedEx US Operational First Mile Operational Globegistics Operational Hermes Operational LSO Operational Newgistics Operational OnTrac Operational Purolator Canada Operational Royal Mail Operational RR Donnelley Operational Sendle Operational Stamps.com Operational UPS AU Operational UPS CA Operational UPS UK Operational UPS US Operational Evri Operational Shipping Carrier Sandbox Integrations Operational FedEx Sandbox Operational UPS Sandbox Operational Stamps Sandbox Operational Shopping Cart/Marketplace Integrations Operational Amazon Operational Amazon Canada Operational Brightpearl Operational ChannelAdvisor Operational Cratejoy Operational eBay Operational Etsy Operational Groupon Goods Operational Jane Operational Magento Operational PayPal Operational Shopify Operational StitchLabs Operational SellerActive Operational Squarespace Operational Tophatter Operational 3dCart Operational Volusion Operational Walmart Operational WooCommerce Operational Integrations Operational ShipSurance Operational Support Services Operational Chat Support Operational Email Support Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance InPost and Mondial Relay planned maintenance Oct 3, 2026 17:00 - Oct 4, 2026 01:00 CDT Please be informed that InPost/Mondial Relay planned maintenance on Sunday, 4 October 2026 between 00:00–08:00 CEST Please find below the information provided by the carriers: We would like to inform you that, in order to ensure the availability of our IT systems, on the night from Saturday to Sunday, October 4, 2026, between 00:00 and 8:00 AM CEST, we will be performing critical updates to our core network infrastructure within the InPost Data Center. Window: 00:00–08:00 CEST Impact: InPost Group-wide (PL, UK, IT, FR, ES, PT, LU, NL, BE) Phase Time (CEST) Systems shutdown 00:00 – 01:30 Network updates 01:30 – 04:30 Systems restart 04:30 – 06:00 Monitoring / hyper-care 06:00 – 08:00 Most systems will be back online by ~06:00, with the 06:00–08:00 window reserved for monitoring and resolving any residual issues. Most important: You will not be able to create new parcels or generate shipping labels/QR codes during this window, in any market. Please plan shipment creation and label generation for outside these hours. What will keep working everywhere End customers can still collect parcels from lockers using an existing pickup code or QR code Previously retrieved parcel information in the InPost Mobile App remains visible What will not work anywhere Creating new parcels / generating labels – must be attempted following system restoration. Main InPost / Mondial Relay websites Customer service voice/chat bot Tracking and status notification updates – all to be updated following maintenance completion. We appreciate your patience and apologize for any inconvenience. Posted on Sep 29, 2026 - 09:01 CDT Royal Mail and ParcelForce planned maintenance Oct 12, 2026 22:00 - Oct 13, 2026 00:00 CDT Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect." Posted on Aug 31, 2026 - 04:57 CDT Past Incidents Sep 29, 2026 Programmatic UPS Account Connection Resolved - This incident has been resolved. Sep 29, 09:30 CDT Investigating - We are aware of an issue impacting users ability to connect UPS accounts programmatically via our API, and will provide further details when additional information is available. Sep 24, 18:06 CDT Royal Mail and ParcelForce planned maintenance Completed - The scheduled maintenance has been completed. Sep 29, 00:00 CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 28, 22:00 CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect." Aug 31, 04:54 CDT Sep 28, 2026 Sep 27, 2026 No incidents reported. Sep 26, 2026 FAN Courier has planned maintenance Completed - The scheduled maintenance has been completed. Sep 26, 14:00 CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 09:00 CDT Scheduled - Please be informed that FAN Courier has planned maintenance on September 26th, between 17:00 and 22:00 local time. Please find below the information provided by FAN Courier: While planned maintenance notifications are not something I am directly responsible for, I happen to have the details regarding the upcoming maintenance window and can share them with you. Maintenance is planned for some of our IT systems on September 26th, between 17:00 and 22:00 local time. During this interval, brief service interruptions of up to 15 minutes may occur for external services, including the FAN Courier API Sep 25, 08:30 CDT Sep 25, 2026 Evri - Unable to create labels Resolved - This incident has been resolved. Sep 25, 07:31 CDT Monitoring - Evri made the optimizations on their side, and now we can see the requests are succeeding. Sep 25, 07:11 CDT Identified - The carrier identified the root cause and is implementing the optimization. Sep 25, 06:17 CDT Update - The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri. Sep 25, 04:51 CDT Update - Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible. Sep 25, 02:54 CDT Investigating - We are currently investigating this issue. Sep 24, 08:47 CDT Sep 24, 2026 Sep 23, 2026 No incidents reported. Sep 22, 2026 Scheduled maintenance for the Royal Mail and Parcelforce services. Completed - The scheduled maintenance has been completed. Sep 22, 00:01 CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 21, 22:00 CDT Scheduled - Please be advised of upcoming scheduled maintenance for the Royal Mail and Parcelforce services. Below are the details provided by carrier: We wanted to let you know that we'll be rolling out new features and platform improvements to Sapient on Tuesday, 22 September 2026. Deployment Window Start: 22 September 2026 – 04:00 BST End: 22 September 2026 – 06:00 BST We are not expecting any downtime during the deployment window. Whilst the update is being applied, you may notice some brief increases in response times or errors in label creation, however there should be no interruption to normal service. We have recently made some important changes to our deployment process. Deployment activities have been moved to a quieter operating window which is also closer to the start of our support day. We have added extensive validation and monitoring checks which have been introduced both during and after the deployment. Alongside the release itself, our teams will be actively monitoring shipment creation, manifest processing, platform performance, and transaction activity to ensure everything is operating as expected on both the Website and the API. The deployment will also remain under observation for an extended period after completion before it is formally signed off. These changes are designed to give us greater visibility during deployments and allow us to identify and address any unexpected behaviour more quickly. Sep 16, 03:51 CDT Royal Mail and ParcelForce planned maintenance Completed - The scheduled maintenance has been completed. Sep 22, 00:00 CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 21, 22:01 CDT Update - We will be undergoing scheduled maintenance during this time. Aug 31, 04:50 CDT Scheduled - Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers: "As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year. Alongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond. What does this mean for you? These activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient. The work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect." Sep 21, 22:00 CDT Sep 21, 2026 Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 No incidents reported. Sep 16, 2026 No incidents reported. Sep 15, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage