Snapshot 186009
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "The update has been applied to all affected accounts with Enterprise Profiles. All instances should have received an update and are functioning as intended. \n\nIf you are still experiencing an issue, please create a support ticket so our support team can assist you further.",
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"body": "The update has been rolled out to all Accounts on the Frame Commercial Platform using affected versions of Frame Enterprise Profiles. \n\nWe will continue to monitor the situation, and any additional updates will be posted on status.nutanix.com",
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"custom_tweet": null,
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"display_at": "2023-02-27T10:45:24.167-08:00",
"id": "ks16fdsv23g4",
"incident_id": "866vx71c9p0g",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T10:45:24.167-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "degraded_performance",
"old_status": "partial_outage"
},
{
"code": "sm312p54nqyt",
"name": "Nutanix Government Cloud - Frame Government (frame.nutanix.us)",
"new_status": "degraded_performance",
"old_status": "partial_outage"
}
],
"body": "We have deployed the update to all Accounts using affected versions of Frame Enterprise Profiles . All instances already on must be rebooted for the update to take effect. If you have instances running, please lower the min and buffer settings to 0 and the max set to the number of instances with a current user in a session, allow the instances to turn off, and then return their values to the original numbers. Alternatively, if you wish, you can go to the \"Status\" page of your Account Dashboard and manually reboot any running instances. Any instances that are not powered on will get the update when they are powered on.\n\nPlease note that instances could take longer to boot/power on after the update. This is normal, and subsequent attempts will return to regular times.\n\nWe will continue to monitor the situation, and any additional updates will be posted on status.nutanix.com",
"created_at": "2023-02-27T09:18:34.897-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T09:18:34.897-08:00",
"id": "xxqvn7l5qy9l",
"incident_id": "866vx71c9p0g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T09:18:34.897-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "sm312p54nqyt",
"name": "Nutanix Government Cloud - Frame Government (frame.nutanix.us)",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are preparing to deploy a update for accounts affected by the certificate expiring on older versions of Enterprise Profiles. This will update instances to the latest version of Enterprise Profiles. Please note that VMs could take longer to boot/power on after the update. This is normal, and subsequent attempts will return to regular times. \n\nWe will continue to monitor the situation, and any additional updates will be posted on status.nutanix.com",
"created_at": "2023-02-27T08:45:39.423-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T08:45:39.000-08:00",
"id": "xbtvhs03y07l",
"incident_id": "866vx71c9p0g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T09:05:45.033-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "sm312p54nqyt",
"name": "Nutanix Government Cloud - Frame Government (frame.nutanix.us)",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are preparing to deploy a update for accounts affected by the certificate expiring on older versions of Enterprise Profiles. This will update instances to the latest version of Enterprise Profiles. Please note that VMs could take longer to boot/power on after the update. This is normal, and subsequent attempts will return to regular times. \n\nWe will continue to monitor the situation, and any additional updates will be posted on status.nutanix.com",
"created_at": "2023-02-27T08:43:32.777-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T08:43:32.000-08:00",
"id": "1rgkt0qzvmsq",
"incident_id": "866vx71c9p0g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T09:05:52.903-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "sm312p54nqyt",
"name": "Nutanix Government Cloud - Frame Government (frame.nutanix.us)",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Customers using Frame Enterprise Profiles versions prior to 6.8.4.8008 are impacted by this issue. Affected customers should update their Frame Enterprise Profile Driver on their Sandbox by running the Frame Agent Setup Tool utility, which can be found under C:\\ProgramData\\Nutanix\\Frame\\Tools\\FrameAgentSetupTool.exe or you can download via portal.nutanix.com (Downloads \u003e Frame \u003e Frame Agent Setup Tool). A Publish is required after the update is complete. We are also working on releasing an update to automatically force an update of the driver to the latest version.",
"created_at": "2023-02-27T06:12:54.129-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T06:12:54.000-08:00",
"id": "bw3jg4xtxgyr",
"incident_id": "866vx71c9p0g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T09:45:19.619-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Users are unable to start new sessions to Accounts with Enterprise Profiles enabled if it is using older versions of the Enterprise Profile driver (prior to 6.8.4.8008). This is due to an expired driver certificate. Users already in session are not affected.\n\nThe solution is to update the Frame Enterprise Profile Driver to version 6.8.4.8008 using our Frame Agent Setup Tool (https://docs.frame.nutanix.com/platform/admin/frame-agent-setup-tool/#updater-view) on the Sandbox and run a Publish on affected Accounts.",
"created_at": "2023-02-27T01:39:06.648-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-02-27T01:39:06.000-08:00",
"id": "3hy4c7320qdg",
"incident_id": "866vx71c9p0g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-02-27T06:25:30.124-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-02-27T10:45:24.167-08:00",
"name": "Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver",
"page_id": "t28j4gy8rckd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-02-27T12:34:04.159-08:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
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"started_at": "2023-02-27T01:39:06.000-08:00",
"status": "resolved",
"updated_at": "2023-02-27T12:34:04.173-08:00"
},
{
"components": [],
"created_at": "2023-01-25T14:47:07.905-08:00",
"id": "0mfs5109l1zg",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue is resolved and the Frame Platform is operating as expected.",
"created_at": "2023-01-25T15:41:32.777-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-25T15:41:32.777-08:00",
"id": "0lcvsrjnh4b9",
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"status": "resolved",
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"updated_at": "2023-01-25T15:41:32.777-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We are no longer seeing intermittent issues, and the Platform is working as expected. We are continuing to monitor the Platform.\n\nAdditional updates will be posted on status.nutanix.com",
"created_at": "2023-01-25T15:24:49.232-08:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-01-25T15:24:49.000-08:00",
"id": "x4vmry5y1sh4",
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"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-01-25T15:31:18.444-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are starting to see the Frame Platform stabilize, and operations are returning to normal. We will continue to monitor the situation, and any additional updates will be posted on status.nutanix.com",
"created_at": "2023-01-25T15:12:29.730-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-25T15:12:29.730-08:00",
"id": "zjngrny1bqjs",
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"status": "monitoring",
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"updated_at": "2023-01-25T15:12:29.730-08:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently seeing that access to Frame services are being impacted across multiple regions. Symptoms include the inability to start new Frame sessions, accounts not appearing correctly in the admin UI, and incorrect status of VMs. Users in existing sessions are not affected. We are investigating the situation and will post updates here.",
"created_at": "2023-01-25T14:47:08.002-08:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-25T14:47:08.002-08:00",
"id": "6h280pdrzn5d",
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"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-01-25T14:47:08.002-08:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-01-25T15:12:29.730-08:00",
"name": "Intermittent issues with Frame services",
"page_id": "t28j4gy8rckd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
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"resolved_at": "2023-01-25T15:41:32.777-08:00",
"scheduled_auto_completed": false,
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"scheduled_for": null,
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"status": "resolved",
"updated_at": "2023-01-25T15:41:32.800-08:00"
},
{
"components": [],
"created_at": "2022-08-19T14:07:08.683-07:00",
"id": "5ghj3fw49g1l",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2022-09-25T01:53:10.099-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-24T23:00:10.099-07:00",
"id": "422541jhllpr",
"incident_id": "5ghj3fw49g1l",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-25T01:57:10.430-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2022-09-24T22:30:26.121-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-24T22:30:26.121-07:00",
"id": "1tb41q1p3ghx",
"incident_id": "5ghj3fw49g1l",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-24T22:30:26.121-07:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2022-09-24T21:30:22.946-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-24T21:30:22.946-07:00",
"id": "l8q665n313c8",
"incident_id": "5ghj3fw49g1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-24T21:30:22.946-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "As a reminder, we will be performing scheduled maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2). The 1-hour maintenance window will begin at 10:30PM PDT on September 24rd, 2022 (7:30AM CET on September 25th, 2022).\n\nDuring the maintenance window:\n\n- Frame users/administrators will be unable to start new sessions\n- Frame administrators will be unable to make configuration changes\n- Clusters administrators will be unable to start, stop, or create a new Cluster\n- Clusters administrators will be unable to make configuration changes\n\nAny Frame users/administrators already in a session at the start of the maintenance window will not be affected. Similarly, any Clusters and associated workloads that are already running will not be affected.",
"created_at": "2022-09-23T14:04:08.792-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-23T14:04:08.792-07:00",
"id": "96vb5gx8gsqj",
"incident_id": "5ghj3fw49g1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-23T14:04:08.792-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our previously scheduled maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2) has been rescheduled from 10:30PM PDT on September 3rd, 2022 (7:30AM CET on September 4th, 2022) to 10:30PM PDT on September 24rd, 2022 (7:30AM CET on September 25th, 2022).",
"created_at": "2022-09-02T09:40:41.635-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-02T09:40:41.635-07:00",
"id": "fpn5llwmgnn4",
"incident_id": "5ghj3fw49g1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-02T09:40:41.635-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "As a reminder, we will be performing scheduled maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2). The 1-hour maintenance window will begin at 10:30 PM PDT on September 3rd, 2022 (7:30 AM CET on September 4th, 2022).\n\nDuring the maintenance window:\n\n- Frame users/administrators will be unable to start new sessions\n- Frame administrators will be unable to make configuration changes\n- Clusters administrators will be unable to start, stop, or create a new Cluster\n- Clusters administrators will be unable to make configuration changes\n\nAny Frame users/administrators already in a session at the start of the maintenance window will not be affected. Similarly, any Clusters and associated workloads that are already running will not be affected.",
"created_at": "2022-08-26T17:36:01.032-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-26T17:36:01.032-07:00",
"id": "6sn1lchvwdwd",
"incident_id": "5ghj3fw49g1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-26T17:36:01.032-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "7nffzgqmwn8f",
"name": "Nutanix Cloud Clusters (NC2)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be performing scheduled maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2). The 1 hour maintenance window will begin at 10:30PM PDT on September 3rd, 2022 (7:30AM CET on September 4th, 2022).\n\nDuring the maintenance window:\n\n- Frame users/administrators will be unable to start new sessions\n- Frame administrators will be unable to make configuration changes\n- Clusters administrators will be unable to start, stop, or create a new Cluster\n- Clusters administrators will be unable to make configuration changes\n\nAny Frame users/administrators that are already in a session at the start of the maintenance window will not be affected. Similarly, any Clusters and associated workloads that are already running will not be affected.",
"created_at": "2022-08-19T14:07:08.737-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-19T14:07:08.737-07:00",
"id": "v14sq3nz9s5x",
"incident_id": "5ghj3fw49g1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-19T14:07:08.737-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Scheduled Maintenance for Nutanix Frame and Nutanix Cloud Clusters (NC2) (Commercial Platform)",
"page_id": "t28j4gy8rckd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-09-24T23:00:10.099-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2022-09-24T22:30:00.000-07:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2022-09-24T21:30:23.118-07:00",
"scheduled_until": "2022-09-24T23:30:00.000-07:00",
"shortlink": "https://stspg.io/6rl08t0wy3my",
"started_at": "2022-08-19T14:07:08.677-07:00",
"status": "completed",
"updated_at": "2022-09-25T01:57:10.448-07:00"
},
{
"components": [],
"created_at": "2022-06-18T03:00:02.000-07:00",
"id": "f5cqvg7kvwl1",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2022-06-18T08:47:17.919-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-06-18T08:47:17.919-07:00",
"id": "yr54rdj9pqp6",
"incident_id": "f5cqvg7kvwl1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-06-18T08:47:17.919-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "f566v6w5pyvq",
"name": "Frame Platform (console.nutanix.com)",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue has been resolved. The Platform is working as expected.",
"created_at": "2022-06-18T08:47:10.028-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-06-18T08:47:10.028-07:00",
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"body": "Queued tasks are processing normally, and instances should now operate as expected. Any backlog tasks should be processed shortly. Instances and sessions should power up and start as expected.\n\nPlease check back at status.nutanix.com for updates.",
"created_at": "2022-06-18T08:08:14.314-07:00",
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{
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"body": "We are starting to see Queued tasks processing and are seeing some users be able to start instances and get sessions . We are continuing to work on the issue and get it resolved as fast as possible. \n\nPlease check back at status.nutanix.com for updates.",
"created_at": "2022-06-18T07:42:52.619-07:00",
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{
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"body": "We are currently seeing that access to Frame services are being impacted across multiple regions. Symptoms include the inability to start new Frame sessions, unavailable Cloud Accounts, and publishing failing. \n\nWe have identified the issue and are working to resolve it as soon as possible. Please check back at status.nutanix.com for updates.",
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{
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"id": "817cy4gqhr0x",
"impact": "minor",
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{
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{
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],
"body": "We have confirmed that the issue has been resolved.",
"created_at": "2022-05-27T15:52:23.528-07:00",
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{
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],
"body": "Microsoft has resolved the underlying issue and creation of new accounts and sessions starts should begin to succeed again. However, as the changes propagate through Azure AD, there may still be intermittent issues. We will continue to monitor.",
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},
{
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],
"body": "Microsoft has confirmed the issue originated with changes made on their side, which they are in the process of reverting now.",
"created_at": "2022-05-27T12:07:20.812-07:00",
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{
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],
"body": "We are currently experiencing an issue with Nutanix Azure IaaS which is causing any account using the Nutanix Azure IaaS to not be able to create new accounts or start sessions. We have identified the issue and are working with Microsoft to resolve it.\n\nNote: This does not apply to any accounts using BYO Azure.",
"created_at": "2022-05-27T11:28:32.697-07:00",
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],
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"name": "Nutanix Supplied Azure IaaS - Unable to create new Azure accounts or start sessions",
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"status": {
"description": "All Systems Operational",
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}
}