Snapshot 186677

Document
Trust center
URL
https://security.llamaindex.ai/
Fetched
HTTP status
200
Content type
text/html
Fetch mode
browser
Size
112547 bytes
SHA-256 (raw)
6c78442ec4fc3aff7445ae339ba9c320f5f478fe5d11c291c00d3a674f844f62
SHA-256 (normalized text)
1254d99a6a433699c4edd931d430f684933735ddbdde469513e9373353cca49e

Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

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|Trust Center
LlamaIndex
LlamaIndex delivers LlamaParse, the most accurate agentic OCR platform. It turns any document into accurate, AI-ready context using document understanding agents that combine layout-aware CV, OCR, and VLMs. With 30M+ monthly downloads, LlamaParse is trusted by teams at Lovable, 8am, Tabs, KPMG, and others building some of the most document-intensive workflows in production AI.
security@runllama.ai
Privacy Policy
Compliance
SOC 2
GDPR
HIPAA
ISO 27001:2022
Resources
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SOC 2 Type II Report (2025)
Penetration Test Report, Executive Summary (2026)
LlamaIndex SOC2 Bridge Letter 2026_10_26
Controls
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Infrastructure security
Unique production database authentication enforced
Encryption key access restricted
Unique account authentication enforced
View 16 more Infrastructure security controls
Organizational security
Asset disposal procedures utilized
Production inventory maintained
Portable media encrypted
View 10 more Organizational security controls
Product security
Data encryption utilized
Control self-assessments conducted
Penetration testing performed
View 2 more Product security controls
Internal security procedures
Continuity and Disaster Recovery plans established
Continuity and Disaster Recovery plans tested
Cybersecurity insurance maintained
View 33 more Internal security procedures controls
Data and privacy
Data retention procedures established
Customer data deleted upon leaving
Data classification policy established
Data collected
Credit card information
Personal health information
Subprocessors
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Amazon Web Services • Cloud Service Provider / LLM Provider
US, EU
Google Cloud Platform • Cloud Service Provider / LLM Provider
US, EU
Microsoft • Cloud Service Provider / LLM Provider
US, EU
OpenAI • LLM Provider
US, EU
Updates
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Privacy
New self-serve Data Processing Addendum and Mutual NDA
Published October 26, 2026
We have published a single Data Processing Addendum for self-serve customers on both our US and EU instances. It applies automatically when you accept our Terms of Service, includes the EU Standard Contractual Clauses and the UK Addendum, and is pre-signed by LlamaIndex. You can download it from the Resources section of this Trust Center. It replaces the previous Standard and EU DPAs for self-serve accounts.
We have also published our standard Mutual NDA. Accepting it when you request access to gated documents, such as our SOC 2 report, is all that is needed.
Subscribe to updates on this page to receive notice of changes to our sub-processors.