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Sep 1, 2026 Aiven Subprocessors and subcontractors Aiven Oy (herein ‘’Aiven’’) uses certain Subprocessors (including Aiven Affiliates) and subcontractors to assist in providing Aiven Services (Cloud Services and Support Services) to its customers. This page explains the difference between a Subprocessor and subcontractor of Aiven and specifies the services and tasks provided by the Subprocessors and subcontractors. What is a Subprocessor? Subprocessors are Aiven Affiliates and third parties necessary to participate in processing the personal and other data Customer has input to the Cloud Services (‘’Customer Data’’) in order for Aiven to provide the Services to the Customer as agreed. Subprocessors are divided into three categories: Aiven Affiliates Aiven back-end service providers Aiven infrastructure service providers. Service-specific providers. What is a subcontractor? Subcontractors are Aiven service providers who provide Aiven the services necessary to provide the Services to Customer, but who do not participate in processing the data Customer has input into the Cloud Services. Aiven Subprocessors Aiven Affiliates Aiven provides its Services from multiple different locations through Aiven Affiliates. The employees of Aiven Affiliates may participate in the processing of Customer Data when Support Services are provided if and to the extent Aiven Support Personnel configure the Cloud Services as part of Support Services. Note, that even though the Aiven Affiliate employees participate in processing of the Customer Data, no personal data transfer takes place as Aiven employees only process the metadata (e.g. information whether the Cloud Service is active or not) of the Cloud Services in which the Customer Data is stored, and the Customer Data never leaves the location chosen by Customer. As the definition of processing is wide under the GDPR, Aiven classifies the Affiliates’ employees as Subprocessors of Aiven even though Aiven Affiliates do not access or see the Customer Data when processing service metadata. Aiven Affiliate employees may access and have visibility to the Customer Data only if separately requested by and agreed with the Customer. Entity Name Registered Address Country Aiven France SAS c/o CM. Consulting S.A.R.L, 43 Rue de Liège, 75008 Paris. France Aiven Deutschland GmbH Alexanderufer 3-7, 10117 Berlin. Germany Aiven Ireland Limited c/o Goodbody Secretarial Limited, 25 North Wall Quay, Dublin 1, D01 H104 Ireland Aiven Italy SRL. c/o Bird & Bird Società tra Avvocati s.r.l., Via Porlezza, 12, 20123 Milan Italy Aiven Israel (EverSQL Ltd) HaHarash St 4, Hod Hasharon, 4524075, Israel Israel Aiven Portugal, Unipessoal Lda c/o BDO Outsourcing, Serviços de Contabilidade e Organização Lda, Avenida da República 50, 10º Andar, 1069-211 Lisbon Portugal Aiven UK Ltd. c/o Goodwille Limited, 1 Chapel Street Warwick CV34 4HL United Kingdom Aiven Inc. c/o Stable, 1111B S Governors Ave #6177, Dover, DE 19904 United States Aiven Canada Ltd. c/o MEP Business Counsel, Royal Centre, 1055 W Georgia St Suite 1750, Vancouver, BC V6E 3R5 Canada Aiven Australia Pty Ltd. c/o Prosperity Advisers, Level 11 309, Kent Street, Sydney, NSW 2000 Australia Aiven New Zealand Limited. c/o WK Advisors and Accountants, 2 Alfred Street, Mayfield, Blenheim, 7201 New Zealand Aiven Sweden AB c/o Selected Office Östermalm AB, Artillerigatan 6, 114 51, Stockholm Sweden Aiven Netherlands B.V. c/o Easystart Office, Kraijenhoffstraat 137 A, 1018RG Amsterdam Netherlands Aiven Spain S.L. c/o Grupo Gestiona-t, Avenida del Doctor Arce 14, 28002 Madrid Spain Aiven back-end Subprocessors Aiven back-end Subprocessors provide Aiven with the infrastructure that enables Aiven to run back-end services for managing and monitoring the Cloud Services. The provided back-end services (i.e. management plane) are used by Aiven to manage and monitor, and to ensure the integrity and availability of the Cloud Services and the Customer Data included therein. The back-end services or the back-end service Subprocessors are only used to deploy and manage the Cloud Services and the Customer Data is not accessed. The Aiven back-end services, their provider, location and functions are listed below. Entity Name Registered Address Region Services and tasks Google Cloud EMEA Limited 70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland. Belgium / europe-west1 Management services for Aiven console, backup, API, system of record database, centralized logging and monitoring systems. Amazon Web Services 38 Avenue John F. Kennedy, L-1855, Luxembourg. Sweden / eu-north-1 Management services for DNS, Disaster recovery, backup, long term storage of audits logs. Aiven infrastructure Subprocessors Aiven controls access to the infrastructure that Aiven uses to host, store and process the Customer Data input to the Cloud Services. The Subprocessor and location/region depend on which Subprocessor and region Customer chooses independently to select. Customer Data will stay in the region selected by the Customer but may be shifted and co-located between different data centers within the region chosen by the Customer to ensure performance and availability of the Cloud Services. The infrastructure Subprocessors don’t have logical access to the Customer Data as Aiven does not store encryption keys directly on US-based Cloud Service Provider Key Management Systems such as Azure Key Vault, AWS KMS, and GCP KMS. Instead, Aiven utilizes its own Key Management System running on Aiven controlled virtual machines within European GCP data centers ensuring compliance with the Schrems II decision. Entity name Registered address Region Services and tasks Google Cloud EMEA Limited 70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland. As selected by the Customer. Infrastructure for Cloud Services, Cloud Service backups. Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg. As selected by the Customer. Infrastructure for Cloud Services, Cloud Service backups. Microsoft Ireland Operations Limited South County Business Park, One Microsoft Court, Carmanhall and Leopardstown, Dublin, D18 DH6K, Ireland. As selected by the Customer. Infrastructure for Cloud Services, Cloud Service backups. DigitalOcean LLC 101 Avenue of the Americas, 10th Floor New York 10013, United States. As selected by the Customer. Infrastructure for Cloud Services. (No object storage services available, the nearest region from another infrastructure provider is used). Upcloud Oy Aleksanterinkatu 15B (7th floor), 00100, Helsinki, Finland. As selected by the Customer. Infrastructure for Cloud Services. (No object storage services available, the nearest region from another infrastructure provider is used). Oracle Finland Oy Oracle Finland Oy Gräsantörmä 2, P.O. Box 47 2201 Espoo, Finland As selected by the Customer. Infrastructure for Cloud Services, Cloud Service backups. Akenes SA (Exoscale) Boulevard de Grancy 19A, 1006 Lausanne, Switzerland As selected by the Customer. Infrastructure for Cloud Services, Cloud Service backups. OVH SAS 2 rue Kellermann, 59100 Roubaix, France As selected by the Customer Infrastructure for Cloud Services, Cloud Service backups. Service-Specific Subprocessors Some features of Aiven Cloud Services require the use of additional Subprocessors to provide specialized functionality. These Service-Specific Subprocessors will apply to Customer only if and when Customer uses the feature requiring that Subprocessor. Entity name Registered address Country Services and tasks Google Cloud EMEA Limited 70 Sir John Rogerson's Quay, D02 R296, Dublin 2,Dublin, Ireland. Belgium / europe-west1 AI service provider processing customer inputs (prompts, data, and content) to generate AI-powered responses and features. Used for AI-enabled services: (i) AI editor in Aiven for PostgreSQL. (ii) Aiven Managed Agents. Aiven subcontractors Aiven uses certain third parties listed below to provide specific functionality within the Services. The subcontractors may process Cloud Service metadata and personal data of the Customer’s contact persons if and as provided by the Customer, in which processing Aiven acts as the data controller determining the means and purposes of the processing as needed to respond to customer requests, to arrange invoicing, and to communicate internally and externally with regards to the Customers use of Cloud Services. No Customer Data uploaded to the Cloud Services is processed by the subcontractor nor can Customer determine the means and purposes of the processing of services provided by Aiven’s subcontractors, hence Customer does not act as a data controller towards the subcontractors listed below. Entity name Registered address Country Services and tasks Qualified.com Inc 450 Mission Street, Suite 204, San Francisco, CA 94105. United States Chat function for marketing and sales purpose Stripe Inc 510 Townsend Street, San Francisco, CA 94103. United States Credit card payment processing Slack Technologies LLC 500 Howard Street, San Francisco, CA 94105. United States Internal operational messaging Salesforce.com Inc. 415 Mission Street, San Francisco, CA 94105. United States Customer relationship management system Opsgenie Inc (owned by Atlassian Pty Ltd) Level 6, 341 George Street, Sydney, NSW 2000. Australia Alerting and paging Atlassian Pty Ltd Level 6, 341 George Street, Sydney, NSW 2000. Australia Internal ticketing system Amazon Web Services EMEA SARL. 38 Avenue John F. Kennedy, L-1855, Luxembourg. Luxembourg Email delivery service Zendesk 989 Market St, San Francisco, CA 94103. United States Customer support ticketing system Pineapple Technology Ltd. (Incident.io) 66 City Road, London, EC1Y 2AL, United Kingdom United Kingdom Incident management coordination Functional Software, Inc. (Sentry.io) 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA United States Application error monitoring and alerts Subscribe for changes notification Stay updated to receive notifications about updates and changes of Aiven Subprocessors. Loading...