Third Party Index

Snapshot 18744

Document
Registry listing
URL
https://status.shipengine.com/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
46011 bytes
SHA-256 (raw)
8f1727f35aacf4a7375002399afe0d63a275c12335e919adf2cffb6663ba7048
SHA-256 (normalized text)
9c48b42f689d2585bf85beb4460bbe22363c2f4c181aece7ebc2664bf04168b8

Normalized text

Scripts and page chrome removed; this is what change detection compares.

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          "body": "Please be informed that InPost/Mondial Relay planned maintenance on Sunday, 4 October 2026 between 00:00–08:00 CEST\n\nPlease find below the information provided by the carriers:\n\nWe would like to inform you that, in order to ensure the availability of our IT systems, on the night from Saturday to Sunday, October 4, 2026, between 00:00 and 8:00 AM CEST, we will be performing critical updates to our core network infrastructure within the InPost Data Center.  \n \nWindow: 00:00–08:00 CEST\nImpact: InPost Group-wide (PL, UK, IT, FR, ES, PT, LU, NL, BE)\n\nPhase                                 Time (CEST)\nSystems shutdown                00:00 – 01:30\nNetwork updates                  01:30 – 04:30\nSystems restart                     04:30 – 06:00\nMonitoring / hyper-care      06:00 – 08:00\n \nMost systems will be back online by ~06:00, with the 06:00–08:00 window reserved for monitoring and resolving any residual issues.\n \nMost important:\nYou will not be able to create new parcels or generate shipping labels/QR codes during this window, in any market. Please plan shipment creation and label generation for outside these hours.\n \nWhat will keep working everywhere\n\nEnd customers can still collect parcels from lockers using an existing pickup code or QR code\nPreviously retrieved parcel information in the InPost Mobile App remains visible\n \nWhat will not work anywhere\n\nCreating new parcels / generating labels – must be attempted following system restoration.\nMain InPost / Mondial Relay websites\nCustomer service voice/chat bot\nTracking and status notification updates – all to be updated following maintenance completion.\n \nWe appreciate your patience and apologize for any inconvenience.",
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          "body": "Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:\n\n\"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.\n\nAlongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.\n\nWhat does this mean for you?\n\nThese activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.\n\nThe work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect.\"",
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          "body": "Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:\n\n\"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.\n\nAlongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.\n\nWhat does this mean for you?\n\nThese activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.\n\nThe work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect.\"",
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          "incident_id": "sr4x8h86dykv",
          "status": "in_progress",
          "tweet_id": null,
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          "updated_at": "2026-09-26T09:00:09.640-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Please be informed that FAN Courier has planned maintenance on September 26th,\nbetween 17:00 and 22:00 local time.\n\nPlease find below the information provided by FAN Courier:\n\nWhile planned maintenance notifications are not something I am directly responsible for, I\nhappen to have the details regarding the upcoming maintenance window and can share\nthem with you.\n\nMaintenance is planned for some of our IT systems on September 26th, between 17:00 and\n22:00 local time. During this interval, brief service interruptions of up to 15 minutes may\noccur for external services, including the FAN Courier API",
          "created_at": "2026-09-25T08:30:38.521-05:00",
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          "display_at": "2026-09-25T08:30:38.521-05:00",
          "id": "dnv07gbn104x",
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          "status": "scheduled",
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          "updated_at": "2026-09-25T08:30:38.521-05:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "FAN Courier has planned maintenance",
      "page_id": "8hdj6gbj1f11",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-26T14:00:07.254-05:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
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      "scheduled_remind_prior": false,
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      "scheduled_until": "2026-09-26T14:00:00.000-05:00",
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      "updated_at": "2026-09-26T14:00:07.287-05:00"
    },
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        }
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      "created_at": "2026-09-24T08:47:21.695-05:00",
      "id": "1km1r05y40vl",
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      "incident_updates": [
        {
          "affected_components": [
            {
              "code": "k9rfv1x5pmtm",
              "name": "Shipping Carrier Integrations - Evri",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "This incident has been resolved.",
          "created_at": "2026-09-25T07:31:39.260-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-25T07:31:39.260-05:00",
          "id": "ds5jmbxjbsxz",
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        },
        {
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            {
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            }
          ],
          "body": "Evri made the optimizations on their side, and now we can see the requests are succeeding.",
          "created_at": "2026-09-25T07:11:20.522-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-25T07:11:20.522-05:00",
          "id": "bxnpccp65nyh",
          "incident_id": "1km1r05y40vl",
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          "updated_at": "2026-09-25T07:11:20.522-05:00",
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        },
        {
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              "name": "Shipping Carrier Integrations - Evri",
              "new_status": "major_outage",
              "old_status": "major_outage"
            }
          ],
          "body": "The carrier identified the root cause and is implementing the optimization.",
          "created_at": "2026-09-25T06:17:32.582-05:00",
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          "deliver_notifications": true,
          "display_at": "2026-09-25T06:17:32.582-05:00",
          "id": "l30y0kfzy5qm",
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          "updated_at": "2026-09-25T06:17:32.582-05:00",
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        },
        {
          "affected_components": [
            {
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              "name": "Shipping Carrier Integrations - Evri",
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              "old_status": "major_outage"
            }
          ],
          "body": "The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.",
          "created_at": "2026-09-25T04:51:51.867-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-25T04:51:51.867-05:00",
          "id": "fzxckbmt8vxc",
          "incident_id": "1km1r05y40vl",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-25T04:51:51.867-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "k9rfv1x5pmtm",
              "name": "Shipping Carrier Integrations - Evri",
              "new_status": "major_outage",
              "old_status": "operational"
            }
          ],
          "body": "Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.",
          "created_at": "2026-09-25T02:54:19.662-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-25T02:54:19.662-05:00",
          "id": "xtf1r9f4j0b7",
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          "updated_at": "2026-09-25T02:54:19.662-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "We are currently investigating this issue.",
          "created_at": "2026-09-24T08:47:21.727-05:00",
          "custom_tweet": null,
          "deliver_notifications": false,
          "display_at": "2026-09-24T08:47:21.727-05:00",
          "id": "nq45fwpp3pqx",
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          "updated_at": "2026-09-24T08:47:21.727-05:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-09-25T07:11:20.522-05:00",
      "name": "Evri - Unable to create labels",
      "page_id": "8hdj6gbj1f11",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-25T07:31:39.260-05:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
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      "scheduled_reminded_at": null,
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      "shortlink": "https://stspg.io/q702bsc9356m",
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      "status": "resolved",
      "updated_at": "2026-09-25T07:31:39.279-05:00"
    },
    {
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          "description": null,
          "group_id": "m3s5v537mv8y",
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          "name": "Royal Mail",
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          "position": 25,
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          "start_date": null,
          "status": "operational",
          "updated_at": "2026-08-08T02:30:07.275-05:00"
        }
      ],
      "created_at": "2026-09-16T03:51:49.186-05:00",
      "id": "2j44732dqd2t",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": null,
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-09-22T00:01:07.536-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-22T00:01:07.536-05:00",
          "id": "8n3b27p9x404",
          "incident_id": "2j44732dqd2t",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-22T00:01:07.536-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-09-21T22:00:07.447-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-21T22:00:07.447-05:00",
          "id": "c0pv3v11ds09",
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          "updated_at": "2026-09-21T22:00:07.447-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-09-21T21:00:29.428-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-21T21:00:29.428-05:00",
          "id": "6l6ktzsqz7t4",
          "incident_id": "2j44732dqd2t",
          "status": "scheduled",
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          "updated_at": "2026-09-21T21:00:29.428-05:00",
          "wants_twitter_update": false
        },
        {
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              "name": "Shipping Carrier Integrations - Royal Mail",
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            }
          ],
          "body": "Please be advised of upcoming scheduled maintenance for the Royal Mail and Parcelforce services.\nBelow are the details provided by carrier:\n\n\nWe wanted to let you know that we'll be rolling out new features and platform improvements to Sapient on Tuesday, 22 September 2026.\n \nDeployment Window\nStart: 22 September 2026 – 04:00 BST\nEnd: 22 September 2026 – 06:00 BST\n\nWe are not expecting any downtime during the deployment window.\n\nWhilst the update is being applied, you may notice some brief increases in response times or errors in label creation, however there should be no interruption to normal service.\n\nWe have recently made some important changes to our deployment process.\n\nDeployment activities have been moved to a quieter operating window which is also closer to the start of our support day. We have added extensive validation and monitoring checks which have been introduced both during and after the deployment. Alongside the release itself, our teams will be actively monitoring shipment creation, manifest processing, platform performance, and transaction activity to ensure everything is operating as expected on both the Website and the API.\n\nThe deployment will also remain under observation for an extended period after completion before it is formally signed off.\n\nThese changes are designed to give us greater visibility during deployments and allow us to identify and address any unexpected behaviour more quickly.",
          "created_at": "2026-09-16T03:51:49.271-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-16T03:51:49.271-05:00",
          "id": "nggnp9x6cmk4",
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          "status": "scheduled",
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          "twitter_updated_at": null,
          "updated_at": "2026-09-16T03:51:49.271-05:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Scheduled maintenance for the Royal Mail and Parcelforce services.",
      "page_id": "8hdj6gbj1f11",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-22T00:01:07.536-05:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-09-21T22:00:00.000-05:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-09-21T21:00:29.601-05:00",
      "scheduled_until": "2026-09-22T00:00:00.000-05:00",
      "shortlink": "https://stspg.io/yppnf4k0jpxh",
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      "status": "completed",
      "updated_at": "2026-09-22T00:01:07.576-05:00"
    },
    {
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          "description": null,
          "group_id": "m3s5v537mv8y",
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          "name": "Royal Mail",
          "page_id": "8hdj6gbj1f11",
          "position": 25,
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          "start_date": null,
          "status": "operational",
          "updated_at": "2026-08-08T02:30:07.275-05:00"
        }
      ],
      "created_at": "2026-08-31T04:47:47.185-05:00",
      "id": "6xf64sdy398p",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": null,
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-09-22T00:00:07.242-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-22T00:00:07.242-05:00",
          "id": "mjs3ssfd6dcl",
          "incident_id": "6xf64sdy398p",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-22T00:00:07.242-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-09-21T22:01:07.281-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-21T22:01:07.281-05:00",
          "id": "91blfdfy898c",
          "incident_id": "6xf64sdy398p",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-21T22:01:07.281-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-09-21T21:00:12.682-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-21T21:00:12.682-05:00",
          "id": "339zns80yw4g",
          "incident_id": "6xf64sdy398p",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-21T21:00:12.682-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "ndwhlss347r8",
              "name": "Shipping Carrier Integrations - Royal Mail",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "We will be undergoing scheduled maintenance during this time.",
          "created_at": "2026-08-31T04:50:25.512-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-31T04:50:25.512-05:00",
          "id": "w97582lkmy03",
          "incident_id": "6xf64sdy398p",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-31T04:50:25.512-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": [
            {
              "code": "ndwhlss347r8",
              "name": "Shipping Carrier Integrations - Royal Mail",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:\n\n\"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.\n\nAlongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.\n\nWhat does this mean for you?\n\nThese activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.\n\nThe work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect.\"",
          "created_at": "2026-08-31T04:47:47.266-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-21T22:00:47.266-05:00",
          "id": "5rq35rsvcbn1",
          "incident_id": "6xf64sdy398p",
          "status": "scheduled",
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          "updated_at": "2026-08-31T04:49:46.052-05:00",
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        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Royal Mail and ParcelForce planned maintenance",
      "page_id": "8hdj6gbj1f11",
      "postmortem_body": null,
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      "postmortem_ignored": false,
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      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-22T00:00:07.242-05:00",
      "scheduled_auto_completed": true,
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      "scheduled_for": "2026-09-21T22:00:00.000-05:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-09-21T21:00:13.623-05:00",
      "scheduled_until": "2026-09-22T00:00:00.000-05:00",
      "shortlink": "https://stspg.io/yt9j8d41mlpf",
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      "status": "completed",
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    },
    {
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          "description": null,
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          "name": "Royal Mail",
          "page_id": "8hdj6gbj1f11",
          "position": 25,
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          "status": "operational",
          "updated_at": "2026-08-08T02:30:07.275-05:00"
        }
      ],
      "created_at": "2026-08-31T04:42:15.791-05:00",
      "id": "n7jnwwttybk6",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": null,
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-09-10T00:00:07.413-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-10T00:00:07.413-05:00",
          "id": "ntfc02dr51my",
          "incident_id": "n7jnwwttybk6",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-10T00:00:07.413-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-09-09T22:00:10.467-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-09T22:00:10.467-05:00",
          "id": "v2dfztygs7m1",
          "incident_id": "n7jnwwttybk6",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-09T22:00:10.467-05:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-09-09T21:00:21.716-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-09T21:00:21.716-05:00",
          "id": "nndpls2z587n",
          "incident_id": "n7jnwwttybk6",
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          "body": "Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:\n\n\"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.\n\nAlongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.\n\nWhat does this mean for you?\n\nThese activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.\n\nThe work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect.\"",
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              "name": "Shipping Carrier Integrations - FedEx US",
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          ],
          "body": "This incident has been resolved.",
          "created_at": "2026-09-03T01:12:45.174-05:00",
          "custom_tweet": null,
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          "body": "Please be advised that there is currently an intermittent disruption affecting FedEx UK rating. During this time, you may temporarily see the following message: \"Rating is temporarily unavailable, please try again later.\"\n\nIf you encounter this error, please try again after a short delay. Efforts are underway to restore consistent service, and we appreciate your patience.",
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      "name": "Temporary disruption affecting FedEx UK Rates",
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          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-08-31T22:00:08.087-05:00",
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          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-08-31T21:00:37.677-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
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          ],
          "body": "Please be informed that Royal Mail and ParcelForce have planned maintenance. Please find below the information provided by the carriers:\n\n\"As we approach the Peak trading season, we wanted to provide visibility of the planned activities we have scheduled over the coming months to help ensure our API continues to deliver the performance, stability and reliability our customers expect during one of the busiest periods of the year.\n\nAlongside our regular release programme, we will also be carrying out a series of additional Peak Readiness Activities focused on strengthening the platform ahead of increased shipping volumes. These activities form part of our ongoing investment in ensuring our API is well prepared to support your operations throughout Peak and beyond.\n\nWhat does this mean for you?\n\nThese activities are being carried out proactively as part of our Peak readiness programme and are not expected to impact your day-to-day use of Sapient.\n\nThe work has been carefully planned and scheduled during low-usage periods, enabling us to continue investing in the platform while maintaining the service levels our customers expect.\"",
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          "name": "DPD",
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          "status": "operational",
          "updated_at": "2024-10-21T14:37:23.785-05:00"
        }
      ],
      "created_at": "2026-08-28T06:06:28.418-05:00",
      "id": "vrxcjlxd9988",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
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          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-08-29T20:00:07.391-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
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          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-08-29T18:30:07.186-05:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-29T18:30:07.186-05:00",
          "id": "7y0xcq1j7lvl",
          "incident_id": "vrxcjlxd9988",
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        },
        {
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          ],
          "body": "Please be informed that DPD Ireland has planned maintenance. Please find below the information provided by the carrier:\n\n\"As part of our commitment to providing a seamless and reliable service, especially in preparation for the upcoming PEAK season, DPD will be conducting essential system updates. \n\nWe anticipate up to 30minutes of disruption to our services during this period. \n\nThis proactive measure is designed to further enhance the security and efficiency of our systems, ensuring the highest level of service for you\"",
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  ],
  "page": {
    "id": "8hdj6gbj1f11",
    "name": "ShipEngine",
    "url": "https://status.shipengine.com"
  },
  "status": {
    "description": "All Systems Operational",
    "indicator": "none"
  }
}