Snapshot 187763
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-16T20:18:27Z",
"id": "01M2NXXSVZK2X7DZ4SXRSCNZDV",
"impact": "major",
"incident_updates": [
{
"body": "Atlas is back up and fully operational. We identified and fixed an issue in our tool-schema generation that was breaking Atlas conversations, and verified it's working normally.",
"created_at": "2026-09-17T05:01:52Z",
"display_at": "2026-09-17T05:01:52Z",
"id": "01M2PVW7616AGA4J0MZSR0V8GY",
"incident_id": "01M2NXXSVZK2X7DZ4SXRSCNZDV",
"status": "resolved",
"updated_at": "2026-09-17T05:01:52Z"
},
{
"body": "Our in-product AI copilot, Atlas, is currently unavailable. We are actively investigating the issue and will provide updates as our investigation progresses.",
"created_at": "2026-09-16T20:18:27Z",
"display_at": "2026-09-16T20:18:27Z",
"id": "01M2NXXSVZ44P5SV24N2W12CS1",
"incident_id": "01M2NXXSVZK2X7DZ4SXRSCNZDV",
"status": "investigating",
"updated_at": "2026-09-16T20:18:27Z"
}
],
"name": "Atlas Currently Unavailable",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-09-17T05:01:52Z",
"status": "resolved",
"updated_at": "2026-09-17T05:01:52Z"
},
{
"created_at": "2026-08-20T18:06:57Z",
"id": "01M0G5NKGRAXR7PCGSSXBWZEQ7",
"impact": "minor",
"incident_updates": [
{
"body": "A fix for this issue has been deployed and the issue is now resolved.",
"created_at": "2026-08-20T19:48:03Z",
"display_at": "2026-08-20T19:48:03Z",
"id": "01M0GBEQQK3D03VJYV4HKGZWKP",
"incident_id": "01M0G5NKGRAXR7PCGSSXBWZEQ7",
"status": "resolved",
"updated_at": "2026-08-20T19:48:03Z"
},
{
"body": "We are currently investigating reports of projects momentarily crashing when creating new environments. We will provide updates as our investigation progresses.",
"created_at": "2026-08-20T18:06:57Z",
"display_at": "2026-08-20T18:06:57Z",
"id": "01M0G5NKGRPNZFQY1S0ZXSMPRN",
"incident_id": "01M0G5NKGRAXR7PCGSSXBWZEQ7",
"status": "investigating",
"updated_at": "2026-08-20T18:06:57Z"
}
],
"name": "Degraded Performance – Environment Creation",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-08-20T19:48:03Z",
"status": "resolved",
"updated_at": "2026-08-20T19:48:03Z"
},
{
"created_at": "2026-07-08T13:28:18Z",
"id": "01KX0YMFC0TMMBQFDF5FAAJDC0",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved. Knowledge Base retrieval is now functioning normally.",
"created_at": "2026-07-08T20:40:04Z",
"display_at": "2026-07-08T20:40:04Z",
"id": "01KX1QB2KRRPTNXFBH2FEKHDWN",
"incident_id": "01KX0YMFC0TMMBQFDF5FAAJDC0",
"status": "resolved",
"updated_at": "2026-07-08T20:40:04Z"
},
{
"body": "A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.",
"created_at": "2026-07-08T20:02:09Z",
"display_at": "2026-07-08T20:02:09Z",
"id": "01KX1N5MFVECGSY6ES9TVJWQHS",
"incident_id": "01KX0YMFC0TMMBQFDF5FAAJDC0",
"status": "monitoring",
"updated_at": "2026-07-08T20:02:09Z"
},
{
"body": "We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.",
"created_at": "2026-07-08T13:28:18Z",
"display_at": "2026-07-08T13:28:18Z",
"id": "01KX0YMFC0RTNK7FQAH64B5W9F",
"incident_id": "01KX0YMFC0TMMBQFDF5FAAJDC0",
"status": "investigating",
"updated_at": "2026-07-08T13:28:18Z"
}
],
"name": "Degraded Service – Knowledge Base Retrieval",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-07-08T20:40:04Z",
"status": "resolved",
"updated_at": "2026-07-08T20:40:04Z"
},
{
"created_at": "2026-06-30T16:50:01Z",
"id": "01KWCQ03E1JD7VPCYP4N9JJ3G3",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved. Knowledge base uploads are now functioning normally.",
"created_at": "2026-06-30T18:09:07Z",
"display_at": "2026-06-30T18:09:07Z",
"id": "01KWCVGY8D2VMRXMCADV9V6A3H",
"incident_id": "01KWCQ03E1JD7VPCYP4N9JJ3G3",
"status": "resolved",
"updated_at": "2026-06-30T18:09:07Z"
},
{
"body": "There is an issue affecting the ability to upload new documents to the knowledge base.",
"created_at": "2026-06-30T16:50:01Z",
"display_at": "2026-06-30T16:50:01Z",
"id": "01KWCQ03E13WYZ541JCZ5R73J5",
"incident_id": "01KWCQ03E1JD7VPCYP4N9JJ3G3",
"status": "investigating",
"updated_at": "2026-06-30T16:50:01Z"
}
],
"name": "Knowledge Base Document Uploads Failing",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-06-30T18:09:07Z",
"status": "resolved",
"updated_at": "2026-06-30T18:09:07Z"
},
{
"created_at": "2026-06-03T13:36:40Z",
"id": "01KT6V6MJEX5JGVETW8WYBJ9C5",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved. Project generation is operating normally.",
"created_at": "2026-06-03T14:59:51Z",
"display_at": "2026-06-03T14:59:51Z",
"id": "01KT6ZYZ243WNVC1Z2PFYVZP9S",
"incident_id": "01KT6V6MJEX5JGVETW8WYBJ9C5",
"status": "resolved",
"updated_at": "2026-06-03T14:59:51Z"
},
{
"body": "We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.",
"created_at": "2026-06-03T13:49:51Z",
"display_at": "2026-06-03T13:49:51Z",
"id": "01KT6VYSK9MQA7Z3JCZ56JX7A1",
"incident_id": "01KT6V6MJEX5JGVETW8WYBJ9C5",
"status": "identified",
"updated_at": "2026-06-03T13:49:51Z"
},
{
"body": "We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.",
"created_at": "2026-06-03T13:36:40Z",
"display_at": "2026-06-03T13:36:40Z",
"id": "01KT6V6MJEHDQ0XY7JM8FKB1YC",
"incident_id": "01KT6V6MJEX5JGVETW8WYBJ9C5",
"status": "investigating",
"updated_at": "2026-06-03T13:36:40Z"
}
],
"name": "Project Generation via Prompt Failing",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-06-03T14:59:51Z",
"status": "resolved",
"updated_at": "2026-06-03T14:59:51Z"
},
{
"created_at": "2026-06-03T13:25:51Z",
"id": "01KT6TJVD5PA0QGF6BB1E8RRRF",
"impact": "minor",
"incident_updates": [
{
"body": "We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.\n\nThis incident is now resolved.",
"created_at": "2026-06-03T13:25:51Z",
"display_at": "2026-06-01T21:00:00Z",
"id": "01KT6TJVD5ZFCACX7Y7VQFHCY2",
"incident_id": "01KT6TJVD5PA0QGF6BB1E8RRRF",
"status": "resolved",
"updated_at": "2026-06-03T13:25:51Z"
},
{
"body": "We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.",
"created_at": "2026-06-03T13:25:51Z",
"display_at": "2026-06-01T19:00:00Z",
"id": "01KT6TJVD5ZM59P6YZ1M2WK8MG",
"incident_id": "01KT6TJVD5PA0QGF6BB1E8RRRF",
"status": "investigating",
"updated_at": "2026-06-03T13:25:51Z"
}
],
"name": "Secrets Variable Substitution Failing",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-06-01T21:00:00Z",
"status": "resolved",
"updated_at": "2026-06-03T13:25:51Z"
},
{
"created_at": "2026-05-26T13:16:04Z",
"id": "01KSJ6V5M6HWZAC6T4YK7SEZJH",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.",
"created_at": "2026-05-26T15:05:37Z",
"display_at": "2026-05-26T15:05:37Z",
"id": "01KSJD3S6NAJEYW6X6C46WXZY0",
"incident_id": "01KSJ6V5M6HWZAC6T4YK7SEZJH",
"status": "resolved",
"updated_at": "2026-05-26T15:05:37Z"
},
{
"body": "A fix has been deployed and we are currently monitoring its impact.",
"created_at": "2026-05-26T14:20:43Z",
"display_at": "2026-05-26T14:20:43Z",
"id": "01KSJAHHSDHV2CTGZGNS6GHPYJ",
"incident_id": "01KSJ6V5M6HWZAC6T4YK7SEZJH",
"status": "monitoring",
"updated_at": "2026-05-26T14:20:43Z"
},
{
"body": "We have identified the root cause of this issue and a fix is currently being deployed.",
"created_at": "2026-05-26T13:46:43Z",
"display_at": "2026-05-26T13:46:43Z",
"id": "01KSJ8K9VB4DTEKY0R125H40RD",
"incident_id": "01KSJ6V5M6HWZAC6T4YK7SEZJH",
"status": "identified",
"updated_at": "2026-05-26T13:46:43Z"
},
{
"body": "Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.",
"created_at": "2026-05-26T13:16:04Z",
"display_at": "2026-05-26T13:16:04Z",
"id": "01KSJ6V5M6NZTQGBSKTBG0R9BK",
"incident_id": "01KSJ6V5M6HWZAC6T4YK7SEZJH",
"status": "investigating",
"updated_at": "2026-05-26T13:16:04Z"
}
],
"name": "Widget Colour Settings Reverting to Default",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-05-26T15:05:37Z",
"status": "resolved",
"updated_at": "2026-05-26T15:05:37Z"
},
{
"created_at": "2026-05-08T01:20:58Z",
"id": "01KR2JRVB55S2NEXZ16DC3NKNG",
"impact": "minor",
"incident_updates": [
{
"body": "Our services are fully operational.",
"created_at": "2026-05-09T18:30:28Z",
"display_at": "2026-05-09T18:30:28Z",
"id": "01KR702MDCEQ3FWKNS4ZNXABZ2",
"incident_id": "01KR2JRVB55S2NEXZ16DC3NKNG",
"status": "resolved",
"updated_at": "2026-05-09T18:30:28Z"
},
{
"body": "AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.",
"created_at": "2026-05-09T18:29:45Z",
"display_at": "2026-05-09T18:29:45Z",
"id": "01KR701AXMTNC1XEZBCX439T8A",
"incident_id": "01KR2JRVB55S2NEXZ16DC3NKNG",
"status": "monitoring",
"updated_at": "2026-05-09T18:29:45Z"
},
{
"body": "We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work.\n\nOur team is actively monitoring the situation",
"created_at": "2026-05-08T04:28:32Z",
"display_at": "2026-05-08T04:28:32Z",
"id": "01KR2XG9WZCF19D51NDZ3BVWXN",
"incident_id": "01KR2JRVB55S2NEXZ16DC3NKNG",
"status": "monitoring",
"updated_at": "2026-05-08T04:28:32Z"
},
{
"body": "Upstream cloud provider reporting elevated errors and latency",
"created_at": "2026-05-08T01:20:58Z",
"display_at": "2026-05-08T01:20:58Z",
"id": "01KR2JRVB5XBVJSN98TPC8PARB",
"incident_id": "01KR2JRVB55S2NEXZ16DC3NKNG",
"status": "investigating",
"updated_at": "2026-05-08T01:20:58Z"
}
],
"name": "Elevated errors across Voiceflow Platform",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-05-09T18:30:28Z",
"status": "resolved",
"updated_at": "2026-05-09T18:30:28Z"
},
{
"created_at": "2026-04-17T15:34:43Z",
"id": "01KPE190T69WJETTGZTZH0BYSM",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved. Projects are now loading as expected.",
"created_at": "2026-04-17T17:59:13Z",
"display_at": "2026-04-17T17:59:13Z",
"id": "01KPE9HKCWBBXXJ4X1D40ERPSM",
"incident_id": "01KPE190T69WJETTGZTZH0BYSM",
"status": "resolved",
"updated_at": "2026-04-17T17:59:13Z"
},
{
"body": "We have deployed a fix for this issue and are actively monitoring its impact.",
"created_at": "2026-04-17T16:56:34Z",
"display_at": "2026-04-17T16:56:34Z",
"id": "01KPE5YX69JD1V6KW0S4K3TSFQ",
"incident_id": "01KPE190T69WJETTGZTZH0BYSM",
"status": "monitoring",
"updated_at": "2026-04-17T16:56:34Z"
},
{
"body": "We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.",
"created_at": "2026-04-17T16:12:27Z",
"display_at": "2026-04-17T16:12:27Z",
"id": "01KPE3E3PRRC3DC9MGSXXETW4F",
"incident_id": "01KPE190T69WJETTGZTZH0BYSM",
"status": "identified",
"updated_at": "2026-04-17T16:12:27Z"
},
{
"body": "A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.",
"created_at": "2026-04-17T15:34:43Z",
"display_at": "2026-04-17T15:34:43Z",
"id": "01KPE190T6AMM65R26Y1CJNBNC",
"incident_id": "01KPE190T69WJETTGZTZH0BYSM",
"status": "investigating",
"updated_at": "2026-04-17T15:34:43Z"
}
],
"name": "Unable to Load Projects",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-04-17T17:59:13Z",
"status": "resolved",
"updated_at": "2026-04-17T17:59:13Z"
},
{
"created_at": "2026-03-31T15:18:12Z",
"id": "01KN27JHV4M6X9Q2G519A0HZN8",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.",
"created_at": "2026-03-31T16:40:56Z",
"display_at": "2026-03-31T16:40:56Z",
"id": "01KN2CA1JWE1EGV00Y82WQ31Z1",
"incident_id": "01KN27JHV4M6X9Q2G519A0HZN8",
"status": "resolved",
"updated_at": "2026-03-31T16:40:56Z"
},
{
"body": "Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.",
"created_at": "2026-03-31T15:18:12Z",
"display_at": "2026-03-31T15:18:12Z",
"id": "01KN27JHV4H349CZPVM2KP9BBM",
"incident_id": "01KN27JHV4M6X9Q2G519A0HZN8",
"status": "investigating",
"updated_at": "2026-03-31T15:18:12Z"
}
],
"name": "Chat Widgets Serving Incorrect Environment",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-03-31T16:40:56Z",
"status": "resolved",
"updated_at": "2026-03-31T16:40:56Z"
},
{
"created_at": "2026-03-13T15:39:20Z",
"id": "01KKKXMAW97W9P94WNMF7Y0HT0",
"impact": "major",
"incident_updates": [
{
"body": "transcripts working as normal, currently recovering transcripts",
"created_at": "2026-03-13T20:58:09Z",
"display_at": "2026-03-13T20:58:09Z",
"id": "01KKMFW329PGEQZ50H7N1CFRV6",
"incident_id": "01KKKXMAW97W9P94WNMF7Y0HT0",
"status": "resolved",
"updated_at": "2026-03-13T20:58:09Z"
},
{
"body": "Transcripts logs are now being properly captured, but still issues with displaying/fetching them.",
"created_at": "2026-03-13T19:37:35Z",
"display_at": "2026-03-13T19:37:35Z",
"id": "01KKMB8J6QM2BZ9XS8KETQRMEM",
"incident_id": "01KKKXMAW97W9P94WNMF7Y0HT0",
"status": "monitoring",
"updated_at": "2026-03-13T19:37:35Z"
},
{
"body": "Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.",
"created_at": "2026-03-13T15:48:16Z",
"display_at": "2026-03-13T15:48:16Z",
"id": "01KKKY4P95AS914NBQGK2PHZEQ",
"incident_id": "01KKKXMAW97W9P94WNMF7Y0HT0",
"status": "identified",
"updated_at": "2026-03-13T15:48:16Z"
},
{
"body": "Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.",
"created_at": "2026-03-13T15:39:20Z",
"display_at": "2026-03-13T15:39:20Z",
"id": "01KKKXMAW9HQSS51RT4EEM04NG",
"incident_id": "01KKKXMAW97W9P94WNMF7Y0HT0",
"status": "investigating",
"updated_at": "2026-03-13T15:39:20Z"
}
],
"name": "Analytics degradation",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-03-13T20:58:09Z",
"status": "resolved",
"updated_at": "2026-03-13T20:58:09Z"
},
{
"created_at": "2026-03-12T19:26:37Z",
"id": "01KKHR7RWJ5MQZKH67T3YXADTS",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and services are operating normally.",
"created_at": "2026-03-13T13:07:32Z",
"display_at": "2026-03-13T13:07:32Z",
"id": "01KKKMYC8FJD8FPD1NT1MX8FS2",
"incident_id": "01KKHR7RWJ5MQZKH67T3YXADTS",
"status": "resolved",
"updated_at": "2026-03-13T13:07:32Z"
},
{
"body": "A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.",
"created_at": "2026-03-13T01:39:29Z",
"display_at": "2026-03-13T01:39:29Z",
"id": "01KKJDJGQ8N2DETRPX7367RQW7",
"incident_id": "01KKHR7RWJ5MQZKH67T3YXADTS",
"status": "monitoring",
"updated_at": "2026-03-13T01:39:29Z"
},
{
"body": "We have received multiple reports of users encountering the error \"Could not compile your agent, please try again later\" when attempting to run or publish their project.",
"created_at": "2026-03-12T19:26:37Z",
"display_at": "2026-03-12T19:26:37Z",
"id": "01KKHR7RWJ2VN8M7JRVVH9MSPQ",
"incident_id": "01KKHR7RWJ5MQZKH67T3YXADTS",
"status": "investigating",
"updated_at": "2026-03-12T19:26:37Z"
}
],
"name": "Errors When Compiling Projects",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-03-13T13:07:32Z",
"status": "resolved",
"updated_at": "2026-03-13T13:07:32Z"
},
{
"created_at": "2026-02-27T15:18:15Z",
"id": "01KJFTVNGD8KP2P5KR2DVSCWSV",
"impact": "minor",
"incident_updates": [
{
"body": "Services are restored.",
"created_at": "2026-02-27T15:25:39Z",
"display_at": "2026-02-27T15:25:39Z",
"id": "01KJFV972TDX0VGY2SQFNEG5HC",
"incident_id": "01KJFTVNGD8KP2P5KR2DVSCWSV",
"status": "resolved",
"updated_at": "2026-02-27T15:25:39Z"
},
{
"body": "We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible.\n\nOur engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified.\n\nThank you for your patience.",
"created_at": "2026-02-27T15:18:15Z",
"display_at": "2026-02-27T15:18:15Z",
"id": "01KJFTVNGD161FQX8QM1HQT9TX",
"incident_id": "01KJFTVNGD8KP2P5KR2DVSCWSV",
"status": "investigating",
"updated_at": "2026-02-27T15:18:15Z"
}
],
"name": "Issue with Projects and Workspaces",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-02-27T15:25:39Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2026-02-23T15:26:44Z",
"id": "01KJ5HRA9X5NN6K2DZ8REAN5QN",
"impact": "minor",
"incident_updates": [
{
"body": "Services are operational, and the incident is now resolved.",
"created_at": "2026-02-23T16:03:41Z",
"display_at": "2026-02-23T16:03:41Z",
"id": "01KJ5KVYWV9PE4GWDCGMQBQ35W",
"incident_id": "01KJ5HRA9X5NN6K2DZ8REAN5QN",
"status": "resolved",
"updated_at": "2026-02-23T16:03:41Z"
},
{
"body": "A database restart has been completed and services are now operating normally. We are actively monitoring for stability.",
"created_at": "2026-02-23T15:48:58Z",
"display_at": "2026-02-23T15:48:58Z",
"id": "01KJ5K10SZM5QN2T8X3Y77HRHW",
"incident_id": "01KJ5HRA9X5NN6K2DZ8REAN5QN",
"status": "monitoring",
"updated_at": "2026-02-23T15:48:58Z"
},
{
"body": "Multiple users are experiencing issues with projects not loading in the Creator app.",
"created_at": "2026-02-23T15:26:44Z",
"display_at": "2026-02-23T15:26:44Z",
"id": "01KJ5HRA9X6582FEZ8AB4YA17R",
"incident_id": "01KJ5HRA9X5NN6K2DZ8REAN5QN",
"status": "investigating",
"updated_at": "2026-02-23T15:26:44Z"
}
],
"name": "Unable to Load Projects",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-02-23T16:03:41Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2026-02-16T18:55:45Z",
"id": "01KHKWY0NX8JM2A04JX65QWTSP",
"impact": "minor",
"incident_updates": [
{
"body": "The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.",
"created_at": "2026-02-16T20:09:51Z",
"display_at": "2026-02-16T20:09:51Z",
"id": "01KHM15P2E2C4DDJ9JNF7MXGXA",
"incident_id": "01KHKWY0NX8JM2A04JX65QWTSP",
"status": "resolved",
"updated_at": "2026-02-16T20:09:51Z"
},
{
"body": "We have identified the root cause of the issue and are in the process of deploying a fix.",
"created_at": "2026-02-16T19:42:08Z",
"display_at": "2026-02-16T19:42:08Z",
"id": "01KHKZJY0ZP5H2JQKVHMZ16T3F",
"incident_id": "01KHKWY0NX8JM2A04JX65QWTSP",
"status": "identified",
"updated_at": "2026-02-16T19:42:08Z"
},
{
"body": "Multiple users report that agents are unable to retrieve information from knowledge base sources.",
"created_at": "2026-02-16T18:55:45Z",
"display_at": "2026-02-16T18:55:45Z",
"id": "01KHKWY0NXPDPM643Y300GRP02",
"incident_id": "01KHKWY0NX8JM2A04JX65QWTSP",
"status": "investigating",
"updated_at": "2026-02-16T18:55:45Z"
}
],
"name": "Degraded Knowledge Base Performance",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-02-16T20:09:51Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2026-02-12T02:40:17Z",
"id": "01KH7VGZX7MRV68PCY4ZGR42DA",
"impact": "critical",
"incident_updates": [
{
"body": "Services are restored.",
"created_at": "2026-02-12T05:08:36Z",
"display_at": "2026-02-12T05:08:36Z",
"id": "01KH840JN4T355FZT1YXHX2RN6",
"incident_id": "01KH7VGZX7MRV68PCY4ZGR42DA",
"status": "resolved",
"updated_at": "2026-02-12T05:08:36Z"
},
{
"body": "We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.",
"created_at": "2026-02-12T03:21:28Z",
"display_at": "2026-02-12T03:21:28Z",
"id": "01KH7XWD8W5FWAR3E1P1285DXY",
"incident_id": "01KH7VGZX7MRV68PCY4ZGR42DA",
"status": "monitoring",
"updated_at": "2026-02-12T03:21:28Z"
},
{
"body": "Attempting to load a project shows a spinner and fails to load",
"created_at": "2026-02-12T02:40:17Z",
"display_at": "2026-02-12T02:40:17Z",
"id": "01KH7VGZX77W7ESGEQXCJYPEBF",
"incident_id": "01KH7VGZX7MRV68PCY4ZGR42DA",
"status": "investigating",
"updated_at": "2026-02-12T02:40:17Z"
}
],
"name": "Unable to load projects on the canvas",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-02-12T05:08:36Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2026-01-30T11:59:08Z",
"id": "01KG7CAYAAF7ZT96WTSJ2226PT",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. \n\nVoiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database.\n\nLive agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.",
"created_at": "2026-01-30T12:11:29Z",
"display_at": "2026-01-30T12:11:29Z",
"id": "01KG7D1J2GZ2P010XJF6GT9HDS",
"incident_id": "01KG7CAYAAF7ZT96WTSJ2226PT",
"status": "resolved",
"updated_at": "2026-01-30T12:11:29Z"
},
{
"body": "Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted",
"created_at": "2026-01-30T11:59:08Z",
"display_at": "2026-01-30T11:59:08Z",
"id": "01KG7CAYAANMECA1REC974GDPQ",
"incident_id": "01KG7CAYAAF7ZT96WTSJ2226PT",
"status": "investigating",
"updated_at": "2026-01-30T11:59:08Z"
}
],
"name": "Creator is Down",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2026-01-30T12:11:29Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-12-05T09:07:42Z",
"id": "01KBPW8S5ZEKBV2972WTFBFTAB",
"impact": "major",
"incident_updates": [
{
"body": "Cloudflare Outage has been resolved",
"created_at": "2025-12-05T10:02:01Z",
"display_at": "2025-12-05T10:02:01Z",
"id": "01KBPZC7SS1Y9V6HQVJR0Z1Z3G",
"incident_id": "01KBPW8S5ZEKBV2972WTFBFTAB",
"status": "resolved",
"updated_at": "2025-12-05T10:02:01Z"
},
{
"body": "Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.",
"created_at": "2025-12-05T09:07:42Z",
"display_at": "2025-12-05T09:07:42Z",
"id": "01KBPW8S5Z4DWVE0FRBTZXV2PK",
"incident_id": "01KBPW8S5ZEKBV2972WTFBFTAB",
"status": "identified",
"updated_at": "2025-12-05T09:07:42Z"
}
],
"name": "Partial Outage",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-12-05T10:02:01Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-11-18T13:58:29Z",
"id": "01KABM50TYVMCVRPDW76FYR4K0",
"impact": "major",
"incident_updates": [
{
"body": "[The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.",
"created_at": "2025-11-18T16:59:03Z",
"display_at": "2025-11-18T16:59:03Z",
"id": "01KABYFM0A0M8STJHDJXWPGM96",
"incident_id": "01KABM50TYVMCVRPDW76FYR4K0",
"status": "resolved",
"updated_at": "2025-11-18T16:59:03Z"
},
{
"body": "\u003e Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.",
"created_at": "2025-11-18T13:58:30Z",
"display_at": "2025-11-18T13:58:29Z",
"id": "01KABM50TYY5MA2R88ESPSQ0N4",
"incident_id": "01KABM50TYVMCVRPDW76FYR4K0",
"status": "identified",
"updated_at": "2025-11-18T14:32:20Z"
}
],
"name": "Partial Outage",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-11-18T16:59:03Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-10-20T16:38:36Z",
"id": "01K817SB35BKGAY932DPF6BVK3",
"impact": "major",
"incident_updates": [
{
"body": "Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk",
"created_at": "2025-10-21T13:14:03Z",
"display_at": "2025-10-21T13:14:03Z",
"id": "01K83EFGRSK3RMJ2GPRW0DZG38",
"incident_id": "01K817SB35BKGAY932DPF6BVK3",
"status": "resolved",
"updated_at": "2025-10-21T13:14:03Z"
},
{
"body": "The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.",
"created_at": "2025-10-20T16:38:36Z",
"display_at": "2025-10-20T16:38:36Z",
"id": "01K817SB35V5A5KH3QG2C9XNSN",
"incident_id": "01K817SB35BKGAY932DPF6BVK3",
"status": "monitoring",
"updated_at": "2025-10-20T16:38:36Z"
}
],
"name": "Voiceflow.com Website Impacted by Ongoing AWS Incident",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-10-21T13:14:03Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-10-07T20:41:30Z",
"id": "01K706GRVGQ5N0570WG5X41E79",
"impact": "minor",
"incident_updates": [
{
"body": "Incident has been resolved and analytics should now reflect new interactions.",
"created_at": "2025-10-07T21:51:45Z",
"display_at": "2025-10-07T21:51:45Z",
"id": "01K70AHCDKT0XY8P66KR5AKQST",
"incident_id": "01K706GRVGQ5N0570WG5X41E79",
"status": "resolved",
"updated_at": "2025-10-07T21:51:45Z"
},
{
"body": "Some users are reporting that the analytics dashboard is not populated for October 7th, despite transcripts being created for this date.",
"created_at": "2025-10-07T20:41:30Z",
"display_at": "2025-10-07T20:41:30Z",
"id": "01K706GRVG3TN2GQGJ8DCS8SRB",
"incident_id": "01K706GRVGQ5N0570WG5X41E79",
"status": "investigating",
"updated_at": "2025-10-07T20:41:30Z"
}
],
"name": "Analytics Not Updating Despite Transcripts",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-10-07T21:51:45Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-10-02T17:21:04Z",
"id": "01K6JZ25V22WKJ0MYG8F9NJ3VS",
"impact": "minor",
"incident_updates": [
{
"body": "The fix for the issue has been deployed.\n\nThat said, affected projects will need to be recompiled, through editing the project and re-running within the canvas.",
"created_at": "2025-10-02T18:29:54Z",
"display_at": "2025-10-02T18:29:54Z",
"id": "01K6K306A22Z1TDBY2144A6Q3D",
"incident_id": "01K6JZ25V22WKJ0MYG8F9NJ3VS",
"status": "resolved",
"updated_at": "2025-10-02T18:29:54Z"
},
{
"body": "The set step is failing to save prompts to variables. The issue appears to be limited to the canvas, and agents published to production do not seem to be impacted.",
"created_at": "2025-10-02T17:21:04Z",
"display_at": "2025-10-02T17:21:04Z",
"id": "01K6JZ25V2JW6AZGNEQQ1D325A",
"incident_id": "01K6JZ25V22WKJ0MYG8F9NJ3VS",
"status": "investigating",
"updated_at": "2025-10-02T17:21:04Z"
}
],
"name": "Set Step Failing to Save Prompts to Variables",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-10-02T18:29:54Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-08-21T19:02:32Z",
"id": "01K3705RSVZ46EWFQC5GA9WYQH",
"impact": "minor",
"incident_updates": [
{
"body": "The Cloudflare incident has been resolved, and our monitors have returned to normal.",
"created_at": "2025-08-21T20:42:01Z",
"display_at": "2025-08-21T20:42:01Z",
"id": "01K375VYAJ88B90HG99W3XEE0H",
"incident_id": "01K3705RSVZ46EWFQC5GA9WYQH",
"status": "resolved",
"updated_at": "2025-08-21T20:42:01Z"
},
{
"body": "We are experiencing errors related to the ongoing Cloudflare incident: https://www.cloudflarestatus.com/.",
"created_at": "2025-08-21T19:02:32Z",
"display_at": "2025-08-21T19:02:32Z",
"id": "01K3705RSV8MSTSXGA9P4P041A",
"incident_id": "01K3705RSVZ46EWFQC5GA9WYQH",
"status": "investigating",
"updated_at": "2025-08-21T19:02:32Z"
}
],
"name": "Experiencing Degraded Performance Due to Cloudflare Incident",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-08-21T20:42:01Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-06-27T19:08:24Z",
"id": "01JYSCMZN7N25Q72WJJ5WQY645",
"impact": "minor",
"incident_updates": [
{
"body": "The fix has been deployed, and users are now able to access the knowledge base page within their agents.",
"created_at": "2025-06-27T19:39:55Z",
"display_at": "2025-06-27T19:39:55Z",
"id": "01JYSEEP6EFV1Q85QS8XJ83W42",
"incident_id": "01JYSCMZN7N25Q72WJJ5WQY645",
"status": "resolved",
"updated_at": "2025-06-27T19:39:55Z"
},
{
"body": "Users cannot access the knowledge base of their agents via the interface in creator.",
"created_at": "2025-06-27T19:08:24Z",
"display_at": "2025-06-27T19:08:24Z",
"id": "01JYSCMZN7E9EP60Y52J1M4VMM",
"incident_id": "01JYSCMZN7N25Q72WJJ5WQY645",
"status": "identified",
"updated_at": "2025-06-27T19:08:24Z"
}
],
"name": "Cannot Access Knowledge Base Page",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-06-27T19:39:55Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
},
{
"created_at": "2025-06-24T13:27:12Z",
"id": "01JYH1Y1WA6WMQ1DWAPPF36XE8",
"impact": "minor",
"incident_updates": [
{
"body": "A fix has been deployed to production.",
"created_at": "2025-06-24T14:19:43Z",
"display_at": "2025-06-24T14:19:43Z",
"id": "01JYH4Y706XJF6YES9TMP0NEEY",
"incident_id": "01JYH1Y1WA6WMQ1DWAPPF36XE8",
"status": "resolved",
"updated_at": "2025-06-24T14:19:43Z"
},
{
"body": "Users are receiving the error \"Could not compile your agent\" when running their agent and/or accessing the canvas.",
"created_at": "2025-06-24T13:27:12Z",
"display_at": "2025-06-24T13:27:12Z",
"id": "01JYH1Y1WARZ9FW0Z3ZAR81TKD",
"incident_id": "01JYH1Y1WA6WMQ1DWAPPF36XE8",
"status": "investigating",
"updated_at": "2025-06-24T14:02:31Z"
}
],
"name": "Creator experiencing degraded performance",
"page_id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"resolved_at": "2025-06-24T14:19:43Z",
"status": "resolved",
"updated_at": "2026-03-11T15:25:07Z"
}
],
"page": {
"id": "01HZ7M2HA7S6T1VX2HWH0Q3NJ3",
"name": "Voiceflow",
"updated_at": "2026-09-17T05:01:52Z",
"url": "https://status.voiceflow.com/"
}
}