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--> Security at Gorgias Peace of mind for you & your customers Gorgias makes it easy to keep customer data secure and your agents accountable, so you can focus on growing your brand instead of stressing about security. Visit the Gorgias Trust Center and our Privacy Policy User roles and permissions Control who on your team has access to certain areas of your helpdesk and what actions they can perform. See all user roles here. Conversation & action history Easily see events and messages to every customer across all channels. No more “he said, she said” when it comes to customer conversations. Reliable integrations We review every integration in our App Store to ensure only the highest quality apps are connecting to your helpdesk. A few things that help keep your helpdesk secure SSO for Google & Microsoft 365 SOC 2 Type II Certification Request the report Google Cloud Platform infrastructure Continuous encrypted backups App data sent exclusively via HTTPS TLS encrypted connections HIPAA Compliance Request the report Live uptime and status page Learn more Two-factor authentication To learn more about our Security Practices, download our Security Whitepaper No more sharing credentials to resolve customer issues. Your agents (each with their own role and permissions) can access all the information and actions they need right from Gorgias. This means less sharing passwords, less users in your ecommerce accounts, and less room for security errors. Still have security questions? If you would like to report a vulnerability, please refer to our public vulnerability disclosure policy or contact [email protected] for further information. Please be advised that our bug bounty program is currently paused, and not accepting submissions.