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Subscribe to UpdatesSubscribe All Systems Operational About This Site Welcome to VIDA's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with VIDA services, don't hesitate to get in touch with us at support@vida.id and we'll get back to you as soon as we can. Uptime over the past 90 days. View historical uptime. VIDA Verify Service Operational Identity Verification Services - VIDA Operational Biometric Verification service - VIDA Operational VIDA WEB eKYC Services Operational VIDA Sign Service Operational VSP Service Operational Digital Sign - API Operational VIDA eMeterai service Operational Cloud Signing (CSC) Operational OCSP services Operational VIDA Liveness Service Operational Liveness API Operational Liveness SDK (Mobile & Web) Operational VIDA OCR Service Operational VIDA OCR Operational VIDA OCR & Document Verification Operational VIDA Auth Services Operational Device Token services Operational VIDA Face Match Services Operational Phone Token Service Operational VIDA SSP Dashboard Operational Authoritative source Operational Biometric Verification - Authoritative Sources Operational Identity Verification - Authoritative Sources Operational eMeterai Service - Peruri Operational Network Provider Service Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Oct 31, 2026 No incidents reported today. Oct 30, 2026 No incidents reported. Oct 29, 2026 No incidents reported. Oct 28, 2026 No incidents reported. Oct 27, 2026 No incidents reported. Oct 26, 2026 No incidents reported. Oct 25, 2026 No incidents reported. Oct 24, 2026 No incidents reported. Oct 23, 2026 VIDA Auth Services Resolved - This incident has been resolved. Oct 23, 18:10 WIB Monitoring - A fix has been implemented and we are monitoring the results. Oct 23, 17:59 WIB Identified - VIDA is experiencing degraded performance on VIDA Authentication Services due to an issue. The VIDA technical team has investigating the issue. Oct 23, 17:14 WIB Oct 22, 2026 VIDA Verify Service (FR&Demog) - Authoritative Source Incident Resolved - This incident has been resolved. Oct 22, 19:01 WIB Monitoring - VIDA authority partner team has implemented the new fixing and services are coming back to normal now. We are monitoring the results. Oct 22, 18:43 WIB Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service. Oct 22, 18:05 WIB Oct 21, 2026 No incidents reported. Oct 20, 2026 VIDA eMeterai Service - Peruri Incident Resolved - Service is stable and this incident has been resolved. Oct 20, 16:27 WIB Monitoring - VIDA's Authoritative Partner team for e-Meterai services has implemented a fix, and the services are currently being restored. We are monitoring the results to ensure stability. Oct 20, 15:10 WIB Identified - VIDA is experiencing degraded performance for some transactions on VIDA e-Meterai services due to an issue with our Authoritative Partner's service. Our technical team is working closely with their team to resolve the issue as quickly as possible. Oct 20, 11:50 WIB Oct 19, 2026 VIDA ALL Service - Network Provider Incident Resolved - This incident has been resolved. Oct 19, 15:24 WIB Monitoring - A fix has been implemented and we are monitoring the results. Oct 19, 14:47 WIB Identified - Some VIDA customers may be experiencing degraded performance on certain VIDA services. This issue originates from our Network Provider, and we have already escalated it to their team for further resolution. Oct 19, 12:51 WIB Oct 18, 2026 VIDA Verify Service - Network Provider - Authoritative Source Incident Resolved - This incident has been resolved. Oct 18, 03:30 WIB Update - The Official Authority Source services supporting VIDA’s Biometric Verification and Identity Verification processes are currently experiencing a disruption. The issue remains under investigation, and the relevant network provider is working to restore connectivity. VIDA continues to monitor the situation and coordinate with the relevant parties to support service recovery as soon as possible. Oct 18, 01:53 WIB Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service. Oct 18, 00:15 WIB Oct 17, 2026 VIDA Verify Service - Network Provider Incident Resolved - Service is stable and this incident has been resolved. Oct 17, 14:20 WIB Monitoring - A fix has been implemented and we are monitoring the results. Oct 17, 13:49 WIB Update - The Official Authority Source services supporting VIDA’s Biometric Verification and Identity Verification processes are currently experiencing a disruption. The issue remains under investigation, and the relevant network provider is working to restore connectivity. VIDA continues to monitor the situation and coordinate with the relevant parties to support service recovery as soon as possible. Oct 17, 02:15 WIB Identified - VIDA is experiencing degraded performance for some service requests on VIDA Verify Services due to an issue with our Authoritative Partner's services. The VIDA technical team has investigated the issue and identified that the root cause appears to be with our Authoritative Partner. We are actively collaborating with their team to restore service. Oct 16, 23:30 WIB Incident History Powered by Atlassian Statuspage