VIDA

vida.id

VIDA declares 4 subprocessors in its subprocessor list, which we last checked on Oct 31, 2026 (evidence). They include Amazon Web Services, Atlassian and Sardine. No published changes since we first read it on Oct 27, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

4 third parties.

NamePurposeLocationListed since
Atlassian(Jira) Ticketing SoftwaresUnited States of America
AWS IT infrastructureMalaysia; Singapore
Radikari Operational StaffIndonesia
Sardine Artificial IntelligenceUnited States of America

Service statusCSV · Atom

Aug 3: no incident reportedAug 4: no incident reportedAug 5: 1 incident (1 major)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 major)Aug 26: 1 incident (1 major)Aug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: 1 incident (1 major)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 major)Sep 16: 1 incident (1 major)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: 2 incidents (1 major, 1 minor)Oct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: 3 incidents (3 major)Oct 13: 1 incident (1 major)Oct 14: 1 incident (1 major)Oct 15: no incident reportedOct 16: 2 incidents (2 major)Oct 17: 1 incident (1 major)Oct 18: no incident reportedOct 19: 1 incident (1 major)Oct 20: 1 incident (1 major)Oct 21: no incident reportedOct 22: 1 incident (1 major)Oct 23: 1 incident (1 major)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reported

90 days agotoday

  • 20 incidents in 90 days
  • 19 major or critical
  • 1 h 59 min typical time to resolve
  • 15 h 11 min longest major
BeganIncidentImpactLasted
VIDA Auth Servicesmajor56 min
VIDA Verify Service (FR&Demog) - Authoritative Source Incidentmajor55 min
VIDA eMeterai Service - Peruri Incidentmajor4 h 37 min
VIDA ALL Service - Network Provider Incidentmajor2 h 32 min
VIDA Verify Service - Network Provider - Authoritative Source Incidentmajor3 h 14 min
VIDA Verify Service - Network Provider Incidentmajor14 h 50 min
VIDA eMeterai Service Incidentmajor1 h 43 min
VIDA eMeterai Service Incidentmajor1 h 18 min

Incidents per month

0 7 14 Nov 2025: 4 incidents (4 minor) · typical time to resolve 1 h 58 min Dec 2025: 4 incidents (4 minor) · typical time to resolve 1 h 56 min Jan 2026: 9 incidents (9 minor) · typical time to resolve 1 h 13 min Feb 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 4 h 53 min Mar 2026: 4 incidents (4 major) · typical time to resolve 2 h 59 min Apr 2026: 6 incidents (6 major) · typical time to resolve 1 h 8 min May 2026: 6 incidents (6 major) · typical time to resolve 1 h 31 min Jun 2026: 4 incidents (4 major) · typical time to resolve 1 h 53 min Jul 2026: 4 incidents (4 major) · typical time to resolve 3 h 7 min Aug 2026: 3 incidents (3 major) · typical time to resolve 2 h 44 min Sep 2026: 3 incidents (3 major) · typical time to resolve 2 h 54 min Oct 2026: 14 incidents (13 major, 1 minor) · typical time to resolve 1 h 43 min Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated

Components affected

ComponentIncidents
Biometric Verification - Authoritative Sources4
Identity Verification - Authoritative Sources4
VIDA eMeterai service2
Network Provider Service1
VIDA Face Match Services1
eMeterai Service - Peruri1

As VIDA's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by VIDA's subprocessorsCSV · Atom

1 reported incident in the last 30 days, by 1 of the vendors VIDA lists as a subprocessor.

A subprocessor list names a company, not the service an incident touched. This does not show that VIDA was involved.

DateCompanyIncidentImpactLasted
SardineElevated latency on multiple APIs in PROD-EU major5 h 8 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for VIDA's site

VIDA transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/vida"><img src="https://thirdpartyindex.com/badge/vida.svg" alt="VIDA transparency rating on Third Party Index" height="20"></a>
[![VIDA transparency rating on Third Party Index](https://thirdpartyindex.com/badge/vida.svg)](https://thirdpartyindex.com/vendors/vida)