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VTEX Trust Center VTEX Trust Center Welcome to our compliance portal Learn more about how we protect your data. Go to the portal Certifications & Attestations Our platform meets the highest industry standards for security and compliance. ISO/IEC 27001:2022 Internationally recognized standard for managing information security systems. Download SOC 1 - Type 2 Audit verifying internal controls over financial reporting. Get access SOC 2 - Type 2 Audit assessing the platform's Security, Availability, Integrity, Confidentiality, and Privacy practices. Get access PCI-DSS Certification validating cardholder data controls to prevent credit card fraud. Get access PCI-DESV Certification for ongoing effectiveness of PCI DSS controls. Get access Data Privacy Framework (DPF) Official recognition for our solid data privacy practices. Download Our Trust Pillars Security Information security is our top priority. We embed protection practices into every aspect of our products and operations. Privacy We adhere to global, regional, and industry-specific regulations, empowering your company to meet compliance requirements. Reliability Our infrastructure supports businesses of all sizes, offering flexibility and compatibility tailored to their needs. Compliance We uphold the highest standards of compliance, ensuring our practices align with global regulations and industry benchmarks to protect your business. Security by Design and by Default From code development to our ties with the ecommerce ecosystem, your onboarding is always safe. Shared Responsibility Model This document outlines the security roles of VTEX, customers, and partners, ensuring collaborative efforts in data protection and compliance. Read more Help Center Your go-to resource for security information. Access beginner tutorials, reference guides, and troubleshooting articles. Go to page Developer Portal A comprehensive guide to VTEX's security measures, including authentication, access control, logging, attack protection, and incident response. Go to page Data Privacy Following regulations is just the beginning. Our product, infrastructure and data governance practices have a look at each aspect of the personal data lifecycle. Global Privacy Compliance Our platform fully complies with the General Data Protection Regulation (GDPR), US privacy laws (CCPA, CPRA, HIPAA, VDCPA), LATAM regulations, among others around the globe. And we are ready to meet any privacy requirements our merchants may have. Privacy Notices Our Privacy Notices explain how we collect, use, store, share and safeguard personal information. Get access Data Processing Addendum Our Data Processing Addendum (DPA) outlines how we securely process personal data on behalf of customers. Read more Advanced security to protect your data and monitor threats VTEX Shield Empower your teams with custom protection tools to monitor, protect, and mitigate security, compliance, and privacy risks. Learn more Compliance VTEX is unwavering in its commitment to integrity, maintaining ethical and transparent operations. Our dedicated team ensures strict compliance with legal and regulatory standards, reinforcing trust through global best practices. Code of Ethics and Conduct The Code of Ethics and Conduct outlines VTEX's core guidelines, ensuring all VTEXers understand the expected conduct and feel confident in making transparent, responsible decisions. Go to page Code of Ethics and Conduct for Third Parties The Code of Ethics and Conduct for Third Parties defines the ethical standards VTEX expects from its stakeholders. Go to page Anti-Corruption Policy The Anti-Corruption Policy aims to prevent bribery, avoid misconduct, and ensure VTEX responds promptly and effectively to any inquiries about its actions. Go to page Ethics Channel VTEX's Ethics Channel is a secure, confidential platform, managed by a trusted third party, that allows employees and stakeholders to anonymously report unethical or improper conduct, ensuring transparency and accountability. Access the channel