Third Party Index

VTEX

vtex.com

Subprocessors

8 third parties, 10 affiliates. CSVof VTEX's subprocessors · Atom

NamePurposeLocationListed since
Cloudflare DNS & CDN InfrastructureUS
Google Cloud Platform & API ServicesGlobal (CDN)
OpenAI AIAI Model ProcessingUS
Peru Tecnología para Ecommerce S.A.C. VTEX Group EntityPeru
Sinch Communication ServicesBrazil
Synerise AI-Powered Ad ServicesPoland
Vercel Frontend HostingUS
Zendesk® Customer Support TicketingUS
VTEX affiliates (10)
NamePurposeLocationListed since
VTEX Argentina S.A. VTEX Group EntityArgentina
VTEX Brasil Tecnologia para E-Commerce Ltda VTEX Group EntityBrazil
VTEX Chile SpA VTEX Group EntityChile
VTEX Colombia Tecnología para Ecommerce SAS VTEX Group EntityColombia
VTEX Commerce Cloud Solutions LLC VTEX Group EntityUS
VTEX Ecommerce Platform Limited VTEX Group EntityUK
VTEX Ecommerce Platform Limited London Sucursala Bucuresti VTEX Group EntityRomania
VTEX Ecommerce Platform Limited – Sucursal em Portugal VTEX Group EntityPortugal
VTEX Mexico Soluciones en Ecommerce S. de R.L. de C.V. VTEX Group EntityMexico
VTEX Platform España, S.L. VTEX Group EntitySpain

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: 1 incident (1 major)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: 1 incident (1 minor)Sep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 1 major or critical
  • 1 h 8 min typical time to resolve
  • 1 h 8 min longest major
BeganIncidentImpactLasted
Admin Access Issueminor1 h 28 min
VTEX Ads outagemajor1 h 8 min
Increase in Master Data errors.minor30 min
Faststore service partial outagemajor27 min
Order flow affected post purchasemajor26 min
Order flow affected post purchasemajor1 h 20 min
Checkout Service Degradationminor48 min
Degraded performance for orders managementminor26 min

Incidents per month

0 3 6 Oct 2025: 5 incidents (2 critical, 1 major, 2 minor) · partial: our history begins Oct 5 · typical time to resolve 43 min Nov 2025: 0 incidents Dec 2025: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 1 h 58 min Jan 2026: 3 incidents (3 major) · typical time to resolve 1 h 29 min Feb 2026: 3 incidents (3 major) · typical time to resolve 45 min Mar 2026: 2 incidents (2 minor) · typical time to resolve 7 h 43 min Apr 2026: 1 incident (1 minor) · typical time to resolve 45 min May 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 48 min Jun 2026: 1 incident (1 major) · typical time to resolve 27 min Jul 2026: 0 incidents Aug 2026: 1 incident (1 minor) · typical time to resolve 30 min Sep 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 1 h 28 min Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

As VTEX's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for VTEX's site

VTEX transparency rating

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