Third Party Index

Snapshot 19177

Document
Subprocessor list
URL
https://www.redwood.com/legal/sub-processors/
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200
Content type
application/pdf
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static
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93745 bytes
SHA-256 (raw)
8b7dc1bc6f9d266f38a485c7fac35759e3673f599ed2a669246b8bd1a38935f0
SHA-256 (normalized text)
b0735114537a7679f5825386b0846c609bdcab10f8a0d777537282e136693194

Normalized text

Scripts and page chrome removed; this is what change detection compares.

                    Redwood® Sub Processor List - Exhibit B (13th January, 2026)

EXHIBIT B

                                      Region/Loca/on of Remarks
                 Purpose
Sub Processor                             Processing    (e.g. base for processing personal data
                 specifica/on
                                                        overseas)
Zendesk          Service support      EU region (Germany ) Redwood does not require other personal data
                                                           to resolve incidents and the Client is obliged to
                                                           ensure any test or diagnostic data is suitably
                                                           anonymized prior to sharing.

Amazon Web       Infrastructure for   Ireland*               Standard Contractual Clauses (SCC’s), if
Services (AWS)   services / Cloud     Germany*               applicable
                 portal               USA*
                                      Australia*             All Client data will reside in the Client’s instance
                                                             of the SaaS solution in their chosen hosting
                                                             location.
                                                             The only exception to this is that the Cloud
                                                             portal is replicated across one or more
                                                             processing locations to provide high availability,
                                                             for the purpose of controlling access to the SaaS
                                                             solution and is limited to name and associated
                                                             email addresses.

Open AI          Base technology for USA                     Standard Contractual Clauses (SCC’s)
                 AI functionality in
                 specific Redwood
                 products

CustomGPT        Support service      USA                    Standard Contractual Clauses (SCC’s)

Skyvia           Support service      USA                    Standard Contractual Clauses (SCC’s)

Pendo            Guides, Tips,         USA                   Standard Contractual Clauses (SCC’s)
                 Announcements and
                 Analytics in relation
                 to the Redwood
                 Products