Snapshot 19274
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "xcv0m30ntqhn",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Latency and Timeouts in API endpoints",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "lw3t08w12tl8",
"impact": "none",
"message": "Our reporting and management service, my.sheerid.com, was unavailable for approximately 15 minutes. This also caused downtime with our manual doc review system. The problem was addressed, the system has returned to normal, and traffic is being monitored.",
"name": "My.SheerID login issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:30\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "pz3qt19g1mqy",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Increased API latency",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e23:15\u003c/var\u003e - \u003cvar data-var='time'\u003e23:34\u003c/var\u003e UTC"
},
{
"code": "r89t4l5596fq",
"impact": "minor",
"message": "A cloud service provider caused increased latency across verification services. While the services remained operational and verifications processed, some customers may have experienced longer-than-usual wait times.",
"name": "Increased API latency",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e02:30\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "2c88vjm9zt6b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased API latency",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:06\u003c/var\u003e - \u003cvar data-var='time'\u003e14:10\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "n7drb8dpjfp1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "System degradation: Document review",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:18\u003c/var\u003e - \u003cvar data-var='time'\u003e02:18\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "hptd3p3cmnyl",
"impact": "major",
"message": "API Latency resolved.",
"name": "API Latency",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e20:15\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e00:36\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "7cj4xzljy467",
"impact": "none",
"message": "Reports of latency starting at ~4:00 PM UTC. A fix has been implemented and we're monitoring the results.",
"name": "Increased API latency",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "d1gpknmvf0h1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming system maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:55\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "cwc8n83kn05v",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Military programs: degraded performance",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:29\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e UTC"
},
{
"code": "4lvrdvmvqg02",
"impact": "none",
"message": "Reports of intermittent issues when logging into MySheerID. No impact to other services or verifications and has been resolved.",
"name": "MySheerID Log In",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "fdy3gd5j30ky",
"impact": "none",
"message": "12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page.\n\n2:01am PDT: The cloud service provider identified root cause and began recovery work.\n\n2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began.\n\n2:22am PDT: All SheerID systems and services were fully restored.",
"name": "Major degradation of SheerID systems and services",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - \u003cvar data-var='time'\u003e09:37\u003c/var\u003e UTC"
},
{
"code": "llzhfbqgqjfn",
"impact": "none",
"message": "An incident occurred that resulted in delays for verifications utilizing uploaded documents.\n\nThis incident has been resolved.\n\nApproximate impact period: 20:45–22:00 UTC on October 15th, 2025",
"name": "Verification delays for uploaded documents",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}