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Atomicwork Atomicwork Founded in 2022 Atomicwork is an AI-native IT service management (ITSM) platform built for a blended human and AI workforce. It enables IT, HR, Security, and Finance teams to deploy and govern purpose-built AI Coworkers that resolve employee requests, manage incidents, and handle access provisioning, with human oversight and governance built into every step. Because our platform processes employee and operational data on behalf of our customers, we treat security, privacy, and responsible AI as foundational. We maintain a defense-in-depth security program, enforce least-privilege access, encrypt data in transit and at rest, and hold our AI systems to formal governance standards. This Trust Center provides transparency into our security practices, compliance posture, and the controls we use to identify and mitigate risk, so customers can evaluate and trust Atomicwork with confidence. We continuously review and improve these practices as our platform and the threat landscape evolve. Founded in 2022 | | | | Overview Compliances Controls Resources Subprocessors Updates FAQ Subprocessors (25) Here are the subprocessors that Atomicwork uses to process data in its infrastructure and business operations. AWS IT infrastructure United Stat... Ireland Cloud hosting and infrastructure. Hosts the Atomicwork platform, including application servers, databases, and customer data storage. Data processed: all customer data stored and processed within the Atomicwork platform (user records, tickets/requests, configuration, and associated metadata). Twilio Collaboration & Productivity United Stat... Ireland Transactional email delivery. Sends platform-generated notification emails (ticket/request updates, approval and workflow notifications, system alerts) to users, agents, and admins. Data processed: recipient email address, names, and email content. Sentry Monitoring United Stat... Germany Application error monitoring and performance tracking. Captures errors, exceptions, and performance telemetry from the Atomicwork platform to support debugging and reliability. Data processed: error logs, stack traces, technical metadata, and any user identifiers or context included in error events (e.g., user ID, email). GCP Artificial Intelligence United States of America AI/ML processing. Provides AI model inference (Vertex AI / Gemini) that powers Atomicwork's agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. Azure OpenAI Artificial Intelligence United Stat... Canada France Sweden Switzerland United King... Japan Australia AI/ML processing. Provides access to OpenAI large language models via Microsoft Azure to power Atomicwork's agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. Groq Artificial Intelligence United States of America AI/ML processing. Provides high-speed large language model inference to power Atomicwork's agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. Deepgram Artificial Intelligence United States of America AI/ML processing (speech-to-text). Provides audio transcription and speech recognition to power Atomicwork's voice-based features. Data processed: audio/voice recordings submitted for transcription and the resulting transcribed text, along with associated metadata. Temporal Development software United Stat... Ireland Workflow orchestration. Provides durable workflow execution and orchestration for Atomicwork's background jobs and automation processes. Data processed: workflow state and payload data passed through orchestrated processes, which may include customer data (e.g., ticket/request details) and associated metadata. Cerebras Artificial Intelligence United States of America AI/ML processing. Provides high-speed large language model inference to power Atomicwork's agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. tray.io Others United States of America Integration and workflow automation (iPaaS). Provides the integration platform that connects Atomicwork with third-party applications and automates data flows between systems. Data processed: data exchanged between Atomicwork and connected applications, which may include user records, ticket/request details, and associated metadata. Lansweeper Infra Monitoring Providers Belgium Netherlands IT asset discovery and inventory. Provides asset and device discovery data that integrates into Atomicwork's IT asset management capabilities. Data processed: IT asset and device inventory data (e.g., hardware/software details, device identifiers, and associated user or owner information) and metadata. Microsoft Corporation Collaboration & Productivity United Stat... India Collaboration integration. Provides Microsoft Teams integration that delivers Atomicwork's conversational service experience and notifications within Teams. Data processed: user identity attributes (name, email, user ID), messages and notifications exchanged via Teams, and associated metadata. LiveKit Collaboration & Productivity United Stat... France Germany United King... Real-time audio/video processing (WebRTC). Powers live voice and audio/video communication for Atomicwork's real-time and voice-based agent features. Data processed: real-time audio/video streams and associated session metadata exchanged during live interactions. Adobe Development Documentation United King... United Stat... Singapore Japan Document processing. Provides document processing capabilities (e.g., PDF generation, conversion, and rendering) for files handled within the Atomicwork platform. Data processed: document and file content submitted for processing, and associated metadata. Slack Collaboration & Productivity United States of America Collaboration integration. Provides Slack integration that delivers Atomicwork's conversational service experience and notifications within Slack. Data processed: user identity attributes (name, email, user ID), messages and notifications exchanged via Slack, and associated metadata. ElevenLabs Artificial Intelligence United States of America AI/ML processing (text-to-speech). Provides text-to-speech voice synthesis for Atomicwork's voice-based agent features. Data processed: text content submitted for speech synthesis (e.g., agent responses) and associated metadata. Perplexity Artificial Intelligence United States of America AI/ML processing (AI search). Provides AI-powered search and information retrieval to support Atomicwork's agentic and generative AI features. Data processed: search queries and conversation context submitted for processing, and associated metadata. PubNub IT infrastructure United Stat... Australia Real-time messaging. Provides real-time messaging infrastructure (WebSocket) that powers live updates and message delivery within the Atomicwork platform. Data processed: message payloads and event data delivered in real time (e.g., notifications, status updates) and associated session metadata. Intercom Customer Service United Stat... Ireland Customer support and communication. Provides customer support ticketing and in-product messaging for Atomicwork users. Data processed: user contact details (name, email), support conversation content, and associated metadata. Gong Sales United States of America Revenue intelligence and conversation analytics. Records, transcribes, and analyzes sales and customer calls to support Atomicwork's sales and revenue operations. Data processed: call recordings and transcripts, participant details (names, email addresses), and associated conversation metadata. Membrane (formerly Integration.app) Others United States of America Integration platform (embedded iPaaS). Provides the embedded integration infrastructure that connects Atomicwork with third-party applications and enables data sync between systems. Data processed: data exchanged between Atomicwork and connected applications, which may include user records, ticket/request details, and associated metadata. Anthropic AI subprocessor Artificial Intelligence United States of America AI/ML processing (LLM provider). Provides large language models (Claude) that power Atomicwork's agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. No customer data is used for model training. OpenAI AI subprocessor Artificial Intelligence United States of America AI/ML processing (LLM provider). Provides large language models that power Atomicwork's AI assistant (Atom) and other agentic and generative AI features. Data processed: content submitted for AI processing (e.g., ticket/request text, queries, and conversation context) and associated metadata. No customer data is used for model training. E2B Artificial Intelligence United States of America Secure code execution (AI/ML). Executes AI-generated code in isolated, ephemeral cloud sandboxes with hardware-level microVM isolation, allowing Atomicwork's agentic AI features to run code (data analysis, computations, automated actions) separately from production systems. Data processed: code and input data submitted for execution (may include ticket/request content, queries, and associated workflow data) and the resulting output. Composio Others United States of America Integration and tool-calling platform for AI agents. Provides managed integrations, authentication, and tool execution that let Atomicwork's AI agents securely connect to and take actions in third-party applications. Data processed: connected-app credentials/tokens, data exchanged with connected applications (which may include user records, ticket/request details, and workflow data), and associated execution/audit metadata. Create your own Trust Center | Powered by